Technical Support Tech I
19 hours ago
Russells Point
Job title: Tech Line Specialist Location: Primary Work Location – Russell Point, OH Duration: 12 months contract with possibility of extension KEY RESPONSIBILITES/REQUIREMENTS: Daily Tasks Performed: • Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems, • Interaction with plant floor users and clients (in order to understand production line processes and customers), • Support projects such as technology upgrades\implementations of Tier 1 computer systems, • Review, understand and react to various monitoring systems for Tier 1 computer systems What will this person be working on • IT Management: provide updates/status, receive direction, problem escalation, obtain approvals and/or feedback, contributing to the setting and tracking of mid-term strategies, process status and evaluation § Other Staff: Assist with upholding established policies and standards. Assist with executing established processes/procedures, • External Suppliers: develop understanding of changing technology landscapes, applicability for adoption within company. Position Success Criteria (Desired) - 'WANTS' Education: Completed post-secondary education in Computer Science or equivalent related experience • Experience supporting computer applications and end-user computing devices § Experience supporting Windows 7/10, Active Directory, LAN/Networking, • Experience using MS-Office, and problem ticketing applications, • Experience executing processes on an AIX/UNIX environment, • Experience managing 2nd level support calls (Level 1), • Experience managing 3rd level support calls (Level 2), • Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices, • Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems, • Ability to follow and document processes § Ability to adapt/learn in a changing environment, • Experience with general IT processes and development methodologies, • Solid analysis, proven problem solving and decision-making skills, • Good time management and prioritization skills, • Strong communication skills both verbal and written
