Job Title: Shift Lead
Location: Juici Patties
Reports To: Store Manager / Kitchen
Management experience is required
Job Summary:
The Shift Lead at Juici Patties is responsible for supervising daily shift operations, ensuring smooth service, and maintaining high standards for customer satisfaction. You’ll support the team by coordinating tasks, managing workflow, and stepping in wherever help is needed — whether it’s at the counter, kitchen, or with customer service. This role requires strong leadership, excellent communication skills, and the ability to stay calm and organized during busy periods.
Key Responsibilities:
Lead the team during your shift to deliver excellent customer service and quality food
Ensure all staff follow company policies, procedures, and health & safety regulations
Assist with opening and closing duties, including cash handling and store cleanliness
Handle customer inquiries, concerns, or complaints professionally and promptly
Support kitchen and front-of-house staff to maintain smooth workflow
Train and mentor new or junior team members during shifts
Monitor inventory levels and communicate supply needs to management
Report any operational issues to management
Qualifications:
Previous experience in a fast-paced food service environment preferred
Strong leadership and problem-solving skills
Excellent communication and interpersonal skills
Ability to multitask and stay calm under pressure
Positive attitude and team player mentality
Benefits:
Competitive pay
Growth opportunities
Friendly and supportive work environment
Interviews today
- Experience
- Required
- Languages
- English – Advanced
- Employment
- Full-time
- Schedule
- Flexible schedule needed
- Salary
- $20 – $22 hourly
- Benefits
- Performance indicators bonus package
- Starting time
- Immediate start!
4018 Boston Road, East Bronx, The Bronx, 10475, New York
Restaurant • 11-50 Employees
Hiring on JOB TODAY since August, 2025
Juici Patties is a vibrant, fast-growing company dedicated to bringing delicious, authentic Jamaican patties to our community. We pride ourselves on quality, flavor, and great customer service.
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