Customer Service jobs in Staten Island, New York, NYCreate job alertsFull-time

Join Our Team as a Customer Service Representative! Are you passionate about helping people and creating positive experiences? Do you thrive in a fast-paced environment where every day is an opportunity to make a difference? If so, we’d love to meet you! About the Role: We’re seeking friendly, motivated, and solution-oriented Customer Service Representatives to join our growing team. In this role, you’ll be the voice of our company—assisting customers, answering questions, resolving issues, and ensuring every interaction leaves a lasting positive impression. What You’ll Do: • Provide outstanding interactive face to face customer support, • Listen actively and communicate solutions clearly, • Handle questions, concerns, and escalations with professionalism, • Work closely with our sales and operations teams to deliver seamless service, • Contribute ideas to improve processes and customer satisfaction What We’re Looking For: • Strong communication and problem-solving skills, • A people-first attitude with patience and empathy, • Ability to multitask and stay organized in a dynamic environment, • Previous customer service or hospitality experience is a plus, • Tech-savvy and comfortable learning new systems quickly Why You’ll Love Working With Us: ✨ Competitive pay and growth opportunities ✨ Supportive team culture that values collaboration ✨ Ongoing training and development programs ✨ Flexible schedules and work-life balance ✨ The chance to be part of a company that truly cares about its people and customers

We are the NY division of a global FORTUNE 500 company, publicly traded on the NYSE. Since 1951 we have successfully assisted union workers with their benefit packages. They are requesting our services and we are responding to their requests. There is no cold calling, soliciting or prospecting. We work with "blue collar" workers such as teachers, constructions workers, nurses, home health aids, electricians, actors, MTA workers and many more. Since the Corona virus began, we have gone 100% remote and our company has grown over 38%! We are looking to grow again this year by continuing to hire, train and promote our new remote hires. To accomplish this, we seek applicants who want a career position with an option of being groomed into management. TO APPLY YOU MUST LIVE IN EITHER: NY or NJ. Ask yourself: -Are you a “people person”? -Can you work remotely (from home or elsewhere) while being part of a team? -Are you organized and can you multitask? If you answered “Yes” to the above questions, please continue to read…. You must: :Have a good work ethic :Be coach-able and goal orientated :Have integrity & ethics and pass a background check :Possess excellent communication skills :Want a "career" position, not just a "job", which offers promotions to management (optional) *Bi-lingual not a requirement but a PLUS! (We do have Spanish speaking clients.) *Be authorized to work in the United States We offer: • Initial and continuous training with an ongoing mentor, • Benefits after 90 days including union membership, • Stock options, • Health benefits available, • Promotions based on results not seniority for remote workers, • Yearly incentive trip for 2

📍 In-Person Customer Service Representative – Full Time Location: Midtown Manhattan Company: GSP Campaigns Schedule: Full Time – In Person Only (No Remote) Are you a people person who thrives in a fast-paced, face-to-face environment? GSP Campaigns is hiring Customer Service Representatives to join our vibrant team and support pop-up events in NYC! We’re a marketing and sales agency specializing in live promotions and brand representation. This is not a remote job — you'll be on-site, engaging directly with customers, answering questions, and creating great experiences. What You’ll Do: • Interact with customers during events in a friendly and professional manner, • Provide product/service information and answer general inquiries, • Help set up and break down event booths, • Work as part of a high-energy, fun team, • Represent partner brands with enthusiasm and integrity We’re Looking For: • Strong communication and interpersonal skills, • Positive attitude and team spirit, • Must be reliable and punctual, • Comfortable standing for extended periods, • Previous customer service or retail experience is a plus — but not required! Perks: • Full-time hours, • Hands-on training and leadership development, • Opportunities for growth within the company, • Work in exciting, high-traffic locations across NYC If you're ready to grow professionally and love working with people, apply now and be part of the GSP Campaigns movement!

We are looking for candidates for our luxury condominiums and complexes. We strive to provide the best people for our clients needs in some of their most prestigious buildings! Duties will include but are not limited to: Meeting, greeting and directing residents and guests. Verifying and recording visitor information. Answering calls professionally and assists callers with directions or instructions for the building. Receive and process incoming mail/packages. Monitor lobby traffic and alert residents to arriving guests and deliveries. Maintain logbooks for visitors and contractors Qualifications: Proven customer service experience Detail oriented Professionalism Friendly/outgoing and personable Basic computer and typing skills-

Company Overview GSP CAMPAIGNS is a Manhattan-based marketing agency known for its innovative strategies that enhance sales and marketing performance. Our mission is to transform businesses by amplifying their unique brand narratives and delivering extraordinary results through data-driven campaigns. Summary As a Brand Ambassador at GSP CAMPAIGNS, you will play a vital role in supporting our sales and marketing initiatives. This position is essential for ensuring exceptional customer experiences and contributing to the overall success of our campaigns. Responsibilities • Assist in daily operations to ensure smooth workflow and customer satisfaction., • Provide excellent customer service by engaging with clients and addressing their needs., • Operate POS systems accurately, processing transactions efficiently., • Support food preparation and presentation as needed for promotional events., • Collaborate with team members to achieve sales goals and enhance brand visibility., • Maintain cleanliness and organization of the workspace to create a welcoming environment. Requirements • Strong customer service skills with a focus on client satisfaction., • Basic math skills for handling transactions and inventory management., • Experience with POS systems preferred but not required., • Ability to work in a fast-paced environment while maintaining attention to detail., • Sales experience is a plus, particularly in retail or food service settings. If you're ready to contribute your skills to a dynamic team that values creativity and results, we invite you to apply today at GSP CAMPAIGNS!

Front dest to assist customers in a storage regarding their accounts and unit accessibility.

We are looking for a friendly, reliable, and customer-focused Cashier to join our team. The ideal candidate will be bilingual in English and Spanish, ensuring excellent communication with our diverse customer base. Key Responsibilities: Greet customers warmly and provide excellent customer service. Accurately process sales transactions using the cash register or POS system. Handle cash, credit, and debit payments securely. Assist customers with inquiries, product information, and returns. Maintain a clean, organized, and presentable checkout area. Balance the cash drawer at the beginning and end of each shift. Work collaboratively with team members to meet store goals. Qualifications: Proven experience as a cashier, sales associate, or in customer service. Bilingual in English and Spanish (required). Strong communication and interpersonal skills. Basic math skills and attention to detail. Ability to work in a fast-paced environment. Flexible to work weekends, evenings, and holidays as needed. Benefits: Competitive hourly pay. Opportunities for growth and advancement. Supportive and inclusive work environment.

We are looking for 2 team members to do the following: greeting customers, taking orders, handling POS, answering product questions (especially about vegan, gluten-free, kosher items), resolving complaints, maintaining cleanliness.

Job Summary We are seeking a motivated and enthusiastic MOVING Sales professional to join our dynamic team. The ideal candidate will have a passion for customer service and a proven track record in sales. This role involves engaging with customers, understanding their needs, and providing tailored solutions to enhance their experience. If you thrive in a fast-paced environment and enjoy building relationships, we want to hear from you! please apply if you have experience in the moving industry only. PLEASE READ RESPONSIBILITIES AND QUALIFICATION BEFORE APPLYING!!! Responsibilities -Engage with customers to understand their needs and provide appropriate MOVING SERVICE recommendations. -Respond to incoming leads (phone, web) -Provide accurate quotes (based on cubic/distance) -Follow up and close sales. -Explain moving services (packing, storage, insurance, etc.) -Develop and maintain strong relationships with clients to ensure repeat business and customer loyalty. -Meet or exceed sales targets through effective communication and persuasive selling techniques. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. -Collaborate with team members to share best practices and improve overall sales strategies. Stay informed about product features, promotions, and industry trends to effectively communicate with customers. -Maintain accurate records of customer interactions and sales activities in the company’s CRM system. Qualifications -Proven experience in MOVING SALES or customer service is required. -CRM experience (Elromco) -Strong interpersonal skills with the ability to build rapport with diverse customers over the phone. Excellent verbal and written communication skills over the phone. -Ability to work independently as well as part of a team in a fast-paced environment. -A proactive approach to problem-solving with strong decision-making capabilities. -Familiarity with CRM software (Elromco) is a plus but not required; training will be provided. -A positive attitude and willingness to learn are essential for success in this role. Join us in creating an exceptional experience for our customers while advancing your career in MOVING SALES.

Launch Your Career in Sales & Clean Energy with MPower Direct! Are you outgoing, competitive, and ready to take charge of your future? Join MPower Direct, one of the fastest-growing clean energy companies in the nation, as an Energy Consultant / Customer Service Representative based in Queens, NY. Whether you're starting fresh or looking for a new direction, this is your chance to break into a high-growth industry—with paid training, ongoing support, and real career advancement from day one. If you’ve got the drive, we’ve got the opportunity. Turn your personality into a paycheck! Rewards & Benefits: What’s in It for You? Weekly base pay + uncapped commissions + bonuses $36,000 - $96,000 Annual Salary and On-Target Earnings based on performance Work-Life Balance: Monday–Friday schedule (11 AM – 8 PM) — weekends off! Career Growth: Fast-track promotions for top performers Fun Team Culture: Supportive, high-energy, goal-driven environment Paid Time Off (PTO): Because your time matters Exclusive Incentives: Access to Presidents Club, company-paid trips, contests & events Top-Notch Training: While experience is always a plus, what really matters are the skills and qualities that make you stand out. At Mpower Direct, we provide top-tier training to help you thrive in marketing and sales. Energy Consultant Customer Service Representative Responsibilities Educate homeowners about renewable energy benefits and help them make the switch Guide customers through the enrollment process with integrity and compliance Stay up-to-date on MPower Direct’s energy solutions Drive sales and compete for performance-based bonuses! Energy Consultant Customer Service Representative Qualifications High energy, enthusiastic, and motivated to succeed Excellent communication and interpersonal skills Strong work ethic and a team-player mentality Desire to grow professionally and financially Previous sales or customer service experience is a plus but not required Comfortable working outdoors and engaging with people directly Must be able to commute to Queens, NY About MPower Direct MPower Direct is revolutionizing the clean energy industry—one conversation at a time. Our mission is to empower communities by making renewable energy accessible and affordable. We pride ourselves on a company culture that supports growth, celebrates hustle, and rewards results. If you’re looking to join a fast-paced, fun, and financially rewarding workplace—MPower Direct is the place for you. Apply now to become an Energy Consultant Customer Service Representative and start getting paid what you're worth—no experience necessary!

Estoy solicitando 2 personas para emplearse de inmediato con nosotros en Area Administrativa, Manejo de personal y Ventas. Requisitos: Ser Integro Ser mayor de edad Tener disponibilidad de tiempo

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skill High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Managed by HHM Hotels

Buscamos personas activas, competitivas y dinámicas, para trabajar en el área comercial, ventas con pagos fijos más comisiones. No se requiere experiencia, solo excelente actitud. Agendamos entrevistas para mañana. Ingreso inmediato!

About Us: At Phoenix Consulting, we are committed to delivering outstanding service and creating exceptional experiences for our customers. We believe that great customer support is key to building long-lasting relationships, and we're looking for a passionate, solution-oriented Customer Service Representative to join our growing team. Key Responsibilities: Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner Resolve product or service issues by clarifying complaints, determining the cause, and identifying solutions Maintain detailed and accurate records of customer interactions in our CRM system Collaborate with other departments to ensure customer needs are met Stay updated on product knowledge, company policies, and industry trends Qualifications: High school diploma or equivalent (associate or bachelor's degree is a plus) Previous experience in a customer service role preferred Strong communication, problem-solving, and interpersonal skills Ability to multitask, prioritize, and manage time effectively Proficiency with computers, CRM software, and basic office tools What We Offer: Competitive pay and benefits Opportunities for growth and advancement A supportive, team-oriented environment Flexible scheduling options [if applicable] Paid training and ongoing development

Se necesitan 2 personas para el área de Atención al Cliente. Con disponibilidad inmediata, no se requiere experiencia ni permiso de trabajo, full time.

Customer Service F/T (NASSAU COUNTY N.Y.) Established Promotional Products Company in Westbury Long Island, seeking a In Person (This is NOT a remote position) Full Time, Experienced, individual for Customer Service / Graphic Art / Pre Press person for immediate employment. Hours 9-5 Monday - Friday Customer Service Duties include- To provide excellent Customer Service via phone and e mail, Customer Follow up, updating orders in system. Assisting import manager sending orders and art to vendors. Strong Working Knowledge of Adobe Illustrator, PhotoShop, Corel Draw, Excel, Ms Word a must. Other computer, photography and relevant skills considered a bonus Must be able to work independently, meet deadlines and monitor flow of incoming and outgoing art, e mail, proofs, approvals, revisions and order status. Minor Graphic Design Duties include - Resizing, retouching, and saving of vector artwork. Some conversion of Jpgs to vectors files, upon proof approval assist Pre Press Manager with checking artwork, order accuracy & scheduling orders for production. Flyer & catalog design, , updating of the company's product information on websites and industry search engines, social media posts. Professional Phone Speaking voice, appearance and PC Computer skills a must. Must be able to multi task and work in fast paced environment!!!!! NON SMOKING OFFICE Must be team player willing to do whatever it takes to get the job done. Full Time Competitive Weekly Salary, between $45,000-$ 50,000 per year depending on experience Paid Vacation, Paid Health Insurance, 401k profit sharing plan pleasant work environment Location: NASSAU COUNTY N.Y. Job Type: Full-time Required experience: Wholesale Customer service working in an office environment Job Type: Full-time Benefits: 401(k) Health insurance Paid time off Schedule: 8 hour shift Ability to commute/relocate: Westbury, NY 11590: Reliably commute or planning to relocate before starting work (Required)

Full Job Description Fast-paced law firm seeks a well-organized and proactive legal receptionist to work with the lead attorney and paralegals. Responsibilities will include but not limited to: Faxing Scanning Picking up Calls Easy Data Entry Excel Word Attention to detail and effective communication skills will be required. Paid training will be provided. Must be billingual and have a valid driver's license and vehicle. Job Type: Full-time Pay: $25.00 - $30.00 per hour Benefits: • Health insurance, • 8 hour shift

Are you a customer-service pro fluent in English, Mandarin and Cantonese. We're seeking for an Office Administrator/Customer Service Representative to join our dynamic team at Melody Benefits. This role involves helping clients resolve issues efficiently, with a customer-first approach, and contributing to a collaborative and supportive work environment. If you’re a problem-solver with great communication skills and enjoy a fast-paced office environment, this could be the perfect opportunity for you. Why Join Us? Competitive Pay: Earn between $52,000-$56,000 annually Benefits: 401(k), Health Insurance, Paid Time Off Stability: Full-time position with regular hours Work Location: In person, collaborative work environment Growth Opportunities: Develop your skills in a dynamic, supportive setting Key Responsibilities: Manage high volumes of incoming calls, addressing customer needs and resolving issues efficiently. Identify customer concerns and provide accurate, complete information using our resources. Handle customer complaints professionally, offering timely solutions and follow-ups. Keep accurate records of customer interactions and processes. Follow established communication guidelines and procedures. Go the extra mile to ensure customer satisfaction and engagement. Skills You’ll Need: Proven experience in customer support or client service roles. Strong phone communication skills, active listening, and adaptability to various customer personalities. Customer-centric attitude with excellent multitasking and time-management abilities. A positive attitude, willingness to learn, and a desire to grow within the role. Requirements: High school diploma required; some college education preferred. Bilingual: Fluent in English, Cantonese and Mandarin Strong verbal and written communication skills. Apply now and help us make a difference in our customers' experiences! Job Type: Full-time Pay: $52,000-$56,000 per year Benefits: 401(k) Health insurance Paid time off Shift: 8 hour shift Education: High school or equivalent (Preferred) Language: Mandarin (Required) Cantonese (Required) Work Location: In person

One of my Reference company is Hiring for the below Position Check it out 🌟 We're Hiring: Customer Support Executive – Healthcare (Onsite, New York, USA) 🌟 📍 Location: Onsite – New York, USA 💼 Experience: 2–3 Years 🚫 Note: Only US-based candidates can apply. No sponsorship or visa will be provided. 🏢 Company: Alfa Healthcare Supply Inc. – A trusted provider of high-quality medical equipment and supplies, committed to enhancing patient care across the U.S. Join Alfa Healthcare Supply Inc., where our mission is to deliver dependable healthcare solutions with compassion and care. We are looking for a Customer Support Executive to help us support patients and healthcare professionals from our New York office. 🔑 Key Responsibilities: ✅ Respond to Inquiries: Handle calls, emails & messages from patients and healthcare providers with professionalism and accuracy. ✅ Resolve Complaints: Address and resolve customer concerns with empathy and efficiency. ✅ Intake & Documentation: Enter new customer data and coordinate with the authorization team. ✅ Follow-Ups: Communicate with doctors’ offices to obtain prescriptions and required clinical documentation. ✅ Team Collaboration: Work closely with internal departments including sales, operations, and clinical teams. 📩 Interested?

We’re looking for friendly and reliable individuals to join our team as a Cashier/Host. No experience required — just a great attitude and a willingness to learn! Responsibilities: Greet and welcome customers with a positive attitude Handle cash, card, and mobile payments accurately Manage the front counter and assist with seating guests if needed Provide excellent customer service and answer basic questions Maintain cleanliness and organization in the front area Requirements: Good communication and customer service skills Must be able to drive or have reliable transportation Friendly, punctual, and team-oriented No prior experience needed — we will train you! What We Offer: Flexible scheduling (full-time or part-time) On-the-job training Supportive and fun team environment

We are a growing pediatric therapy clinic located in the heart of New York City, dedicated to providing high-quality occupational, physical, and speech therapy to children and families. Our compassionate, multidisciplinary team is committed to delivering client-centered care in a supportive and inclusive environment. Position Summary We are seeking a detail-oriented, organized, and proactive Healthcare Administrative Coordinator to support day-to-day clinic operations, with significant responsibility for billing, insurance verification, and revenue cycle management. This role begins as a contractor position, with a path to permanent employment based on performance and clinic needs. Key Responsibilities Billing & Insurance (60%) Manage end-to-end billing processes for private clients and third-party insurance payers. Verify insurance eligibility and benefits prior to services rendered. Submit and track claims through clearinghouses or EMR systems. Follow up on unpaid claims, denials, and appeals to ensure timely reimbursements. Generate patient statements and manage patient billing inquiries professionally and empathetically. Administrative Support (40%) Assist in scheduling appointments and managing clinician calendars. Maintain up-to-date client records and intake documentation in EMR. Ensure HIPAA compliance across all administrative processes. Support general clinic operations, including supply ordering, front desk coverage, and coordination with therapists and families. Qualifications Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience). Minimum 2 years of experience in a healthcare administrative role, ideally in a pediatric or therapy clinic. Hands-on experience with insurance billing, including knowledge of CPT codes, ICD-10, EOBs, and appeals. Familiarity with EMR systems and billing platforms (e.g., Fusion, Therabill, SimplePractice, Ocean Friends, or similar). Excellent communication and interpersonal skills, especially with families of pediatric clients. Strong attention to detail and organizational skills. Ability to work independently and handle sensitive information with confidentiality. To Apply Please submit your resume and a brief cover letter outlining your relevant experience in healthcare administration and billing. Candidates currently located in NYC or with plans to relocate are strongly preferred.

We are seeking FT Customer Service Representatives to become a part of our company! We provide full training. Basic Responsibilities: • Enroll new applicants daily, • Educate about the services we provide., • Verify information, • Address questions and concerns Ideal Candidates: • Ability to multitask, • Positive and professional demeanor, • Reliable, • Fluent in English (Bilingual a PLUS), • Weekdays We offer: • Full training provided, • Company bonuses *NOT REMOTE *NO PART TIME

We are looking for a professional, reliable, and experienced Medical Front Desk Receptionist to join our healthcare team. The ideal candidate must be fluent in Spanish and English and have proven experience with insurance verification, patient eligibility checks, and prior authorizations. This position is essential in ensuring a smooth patient flow and excellent customer service experience for our diverse patient population. Key Responsibilities: Greet patients warmly, check patients in and out, and manage patient intake forms. Answer multi-line phones, schedule and confirm appointments, and handle patient inquiries professionally. Verify patient insurance coverage, obtain authorizations, and check eligibility prior to appointments. Process prior authorizations for medications, procedures, and diagnostic tests. Order patient supplies. Manage patient referral. Collect co-pays and patient balances; post payments accurately. Assist with maintaining accurate patient records and updating demographic information. Serve as an interpreter for Spanish-speaking patients as needed. Ensure patient confidentiality and compliance with HIPAA regulations. Support providers and clinical staff with administrative tasks as needed. Qualifications: High school diploma or equivalent required. Fluent in Spanish and English (speaking, reading, and writing) — required. Minimum 1–2 years of experience as a medical front desk receptionist or medical office assistant. Strong knowledge of insurance plans, eligibility, and prior authorization processes. Familiarity with Electronic Medical Records (EMR) systems (e.g., eClinicalWorks, Athena, Epic). Excellent communication and customer service skills. Ability to multitask and remain organized in a busy medical office environment. Professional appearance and demeanor. Company Description We are a patient centered physician's office that provides Internal Medicine, Obesity Medicine, and Aesthetic Care services. We are Looking to expand our team! Company Description We are a patient centered physician's office that provides Internal Medicine, Obesity Medicine, and Aesthetic Care services. We are Looking to expand our team!

Job Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: Competitive Salary coupled with a great work/life balance Prime Location - Flatiron District in Manhattan (NYC) Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan Pension Benefit that includes monthly employer contributions Retirement Benefit that includes 3% 401K employer contributions Professional Coverage/Reimbursement includes Tuition Reimbursement Program Paid Time Off including vacation, personal, and sick days Federal Paid Holidays – Up to 11 days off with pay And more... Mission-driven, internal job growth opportunities Annual Salary Clarification: Non-Bilingual: $50,926.57; Bilingual: $53,063.84 - Per Collective Bargaining Agreement (CBA) FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: Collecting and analyzing data/information to resolve a problem in real time, at high volume standards. Provide customer service to participants to resolve eligibility or Fund benefit issues. Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman). Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance. Follow workflows to resolve participant questions. Representatives analyze and interpret customer phone and written correspondence. Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues. Operating computers with multiple information screens to research and resolve customer inquiries on line. Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation. Ability to effectively communicate to Participants. Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: Strong computer skills. Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system. Ability to prioritize work and meet deadlines. A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications. Strong analytical, problem solving and decision-making skills. Excellent organizational and prioritizing skills. Strong ability to multitask. Various work schedules available. Interpersonal Skills: Strong oral and written interpersonal skills. Demonstrated customer service orientation. Ability to effectively operate in fast-paced work environment. Excellent listening skills. Detail oriented with excellent organization and communication skills. Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None