Customer success operations jobs in Millburn, NJCreate job alerts

Highlights: - Part-Time Sales position in a retail mattress store - 20 to 30 hours per week - Primarily weekdays between 10am-6pm - Some weekends between 10am-6pm - $22 per hour, PLUS sales commission - Location - 100% on-site at our beautiful store, located in Millburn NJ at 387 Millburn Avenue - Prior experience in a retail or customer service position of some sort is essential. Details: At the Ethical Mattress Company, we’re changing the world one mattress at a time! Every mattress we sell is toxin-free and made in the USA with natural and organic materials. We sell only high-quality products from best-in-class brands like Avocado, Shifman, Natural Dreams, The Pillow Bar, Sleep & Beyond, Lavende, and others. We guarantee our customers the lowest prices, and we provide the personalized and exceptional service one can only get from a small business. This is your opportunity to join a fast-growing startup still in its infancy. We opened our first store in 2023 and will open two more locations in the coming 12-24 months. We’ve built a thriving omni-channel business, with a robust and rapidly growing local business at the core of our operation, augmented by a fast-growing online business shipping orders across the USA. Our ideal candidate will be passionate about helping others. Engaging with customers will be effortless, and exceptional customer service will come naturally to them. They will bring joy and positivity to the store, and they will find it rewarding and meaningful to use their knowledge and experience to assist clients in finding the perfect solution for their needs. Prior experience selling mattresses is a plus, but it isn’t necessary – we will teach you everything you need to know about mattresses and help you become an expert on all things sleep related. Prior experience in a retail or customer service position of some sort is essential. If this sounds like you, then this could be your chance to take a role with unlimited opportunity for growth and advancement! Job Summary As a Retail Sleep Consultant for the Ethical Mattress Company, you will provide our customers with outstanding shopping experiences, and you’ll fit them for the best possible mattress and pillows to meet their specific needs. We like to say that our job is not to make a sale; it is to help people solve their problems. To be successful, you must listen closely to your customers to identify their needs, then deploy your knowledge and expertise to help them find the perfect sleep solution for their situation. You will support customer interactions across our entire omni-channel business, working to provide an outstanding experience for customers in our store, on our site, or over the phone. And to recognize the role you'll play supporting sales across all channels, you will be commissioned on sales across all channels, including those customers you may not have met. This role is located in Millburn, New Jersey, and is exclusively an on-site role at our retail store located at 387 Millburn Avenue. The position is intended as part-time to start, but if you were to desire, it could grow to a full-time position over time. Whether part-time or full-time, our ideal candidate is someone looking for a long-term role and a with the potential to grow with the business. Responsibilities - Consistently provide customers with genuine, friendly, personable and professional service, while going above and beyond to achieve positive outcomes for the customer and the brand. - Approach each customer interaction as an opportunity to help them achieve a more positive sleep experience for themselves and their family. Our goal isn't to sell a mattress, it is to help the customer solve their sleep problem. - Effectively utilize all tools and processes as provided and required, including both digital and offline platforms, in order to service the customer professionally while maintaining company records as needed. - Communicate opportunities and issues to leadership for immediate attention and resolution. - Provide your feedback and perspective in the development and implementation of best practices. - Support store operations effectively to ensure customer needs are met and sales are fulfilled while at all times achieving the high standards of our brand. - While your schedule will be predominantly focused on weekdays, there will also be a need for some weekend hours, in particular during your initial training. - Success will be achieved through best-in-class execution and measured by top-line sales contribution combined with feedback from your customers and teammates. Candidate Qualities & Qualifications - A positive, upbeat and personable attitude is essential. - A passion for people, and a knack for providing outstanding customer service. - Excellent communication skills; must be well-spoken, confident, a great listener and empathetic. - A commitment to going above and beyond; a "no task too small" outlook. - A quick learner, resourceful, structured, proactive, with a high attention to detail. - Curiosity and willingness to investigate unknown topics to a deeper level. - Self-reliant, a self-starter, and have a "roll up your sleeves and get it done" mentality. - Prior mattress sales experience is a PLUS, but not required. - Prior retail sales and/or customer service experience is essential, i.e. retail store associate, restaurant, front desk, etc. - Valid Driver’s License with access to reliable transportation - High School Diploma or equivalent is required; some college is preferred. - English-fluency is required. - Must be comfortable working with computers and have experience with Microsoft applications. - Must meet expectations for attendance and punctuality. We maintain a motivated culture of success, one where people who are reliable, dependable and punctual will thrive. Benefits And Perks - This is a part time position (20 to 30 hours per week), and is not eligible for benefits. - Flexible scheduling options to accommodate your needs. - Commissionable earnings put you in control of your total compensation. Compensation - $22 per hour, plus Commission on delivered sales About The Ethical Mattress Company We’re changing the world one mattress at a time. Every mattress we sell is toxin-free and made in the USA with natural and organic materials. We guarantee our customers the lowest prices without using phony discounts or high-pressure sales tactics, and we provide each customer with the personalized and exceptional service one can only get from a small business. This position is for an At-Will employee. Under New Jersey law, employers have the right to terminate, demote, or reduce hours for an at-will employee without cause. The Ethical Mattress Company abides by all federal and state laws, and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.