Buscar empleo: 199 ofertas de trabajo de customer success operations en Yonkers, NY (agosto 2025)

Role Overview Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 100 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate Restaurant Manager (Bilingual) who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career. For those who are result-driven, enthusiastic, and looking to join a one-of-a-kind team, KPOT is the place to be! The Restaurant Manager plays a critical leadership role at our KPOT locations, overseeing the success of front-of-house operations. This Restaurant Manager position requires an individual who is highly organized, adept at multitasking, and capable of coaching team members effectively in real-time. The ideal Restaurant Manager will have a strong track record of fostering a culture of exceptional hospitality and will be responsible for ensuring seamless day-to-day operations. Availability to work evenings and weekends is essential. RESPONSIBILITIES - Full Operational Oversight: Hold full P&L accountability, manage prime cost control (food, labor, purchasing), inventory, and ensure compliance with federal, state, and local regulations. - Team Leadership & Staffing: Lead hiring, staffing to required levels, corrective actions, and integrated company initiatives across teams. - Standards & Procedures: Maintain expert knowledge of brand standards, plate presentation, recipe adherence, and overall operational procedures. - Customer & Floor Management: Oversee floor operations, shift management, labor cuts, and engage with customers to ensure exceptional service. - Facilities & Special Projects: Conduct operational audits, resolve facilities issues, and manage weekly special projects. Core Qualifications - Restaurant & Bar Management Experience: 2+ years leading full-service restaurant operations and bartending, with a hands-on approach to service and team supervision. - Certified Food Safety: Holds a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards. - Tech-Savvy Operations: Proficient in POS systems, scheduling software, inventory/purchasing platforms, streamlining daily operations. - Professional Communication: Demonstrates clear, high-level communication skills to effectively lead teams and enhance guest satisfaction. - Financial Acumen: Solid experience with P&L management, understanding the relationship between sales, labor, and operational costs. - Bilingual, English and Mandarin required Preferred Qualifications - Advanced Leadership: 3+ years in full-service restaurant management and bartending, with a proven track record of operational excellence. - Food Safety Expertise: Holds a State-Mandated Food Manager Certification, reflecting advanced food safety and regulatory knowledge. - Operational Technology Mastery: Deep familiarity with restaurant tech tools, including advanced POS, scheduling, and inventory systems. - Guest Experience Champion: Strong communication and a passion for delivering world-class service at every touchpoint. - Strategic Financial Insight: In-depth understanding of P&L metrics with the ability to implement strategies that drive profitability and improve key KPIs. Perks & Benefits - Flexible Scheduling: Enjoy a healthy work-life balance with shifts that fit your lifestyle. - Generous Employee Discount: Receive 30% off meals to enjoy your favorite dishes anytime. - Vibrant Work Culture: Be part of a fun, high-energy team with opportunities for career growth and advancement. - Performance-Based Bonus Potential: Earn additional income through performance and goal-driven incentives. ABOUT KPOT KPOT offers both worlds of Korean BBQ and Asian Hot Pot. What is Hot Pot? Hot pot is an Asian cooking method, prepared with a simmering pot of soup stock at the dining table, containing a variety of East Asian foods and ingredients. While your hot pot is simmering, ingredients are placed into the pot and are cooked at the table in front of your eyes, in a manner similar to fondue. Korean barbecue known locally as (고기구이) gogi-gui, “Meat Roast”, refers to the Korean cuisine method of grilling meat such as beef, chicken or pork, that you prepare yourself at your table. Our menu offers an extensive selection of fresh quality meats, seafood, noodles, and vegetables for Hot Pot and BBQ experience. KPOT Korean BBQ & Hot Pot provides equal employment opportunities (EEO) to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability status, genetic information (including family medical history), marital status, amnesty, status as a covered veteran or any other characteristic protected by applicable federal, state and local laws. Job Type: Full-time Pay: $65,000.00 - $85,000.00 per year Benefits: - Employee discount - Flexible schedule - Paid time off - Paid training Shift: - Day shift - Evening shift - Night shift - Work Location: In person

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