Manager, Learning & Development Field Training
hace 19 días
New York
Job Description POSITION SUMMARY The Manager, Learning & Development (Field Training) drives the activation and execution of Tatte Academy across cafés, bakeries, and catering operations through consistent, high-quality learning experiences. In close partnership with the Senior Manager, Learning & Development (Field Training), this role ensures the effective rollout and delivery of established programs, including onboarding, workstation certification, and key operational initiatives, with consistency across all markets. Partnering cross-functionally with Operations, Culinary, and People & L&D, the Training Manager works alongside Certified Trainers and supports the Certified Café Program to reinforce training standards, strengthen day-to-day learning execution, and ensure team member readiness for independent performance. This role provides hands-on, in-café support to validate that training is executed to standard and aligned with operational expectations. Serving as the critical link between program design and field execution, the Training Manager brings learning to life in the cafés while capturing insights and feedback to continuously improve training effectiveness, team member capability, and the overall guest experience. KEY RESPONSIBILITIES • Training Implementation & Collaboration, • Lead the program management of learning and workstation certification programs across cafes in alignment with L&D priorities and the Certified Training Café network, • Partner cross-functionally with L&D, NCO and Operations Teams to drive training readiness at the café level, • Provide hands-on, in-café coaching to Certified Trainers and café teams to drive consistent execution and adherence to standards, • Spearhead the rollout and facilitation of key initiatives, including workstation and trainer certification programs, Manager-in-Training onboarding, and new café openings, • Serve as a field subject matter expert for hourly training, addressing day-to-day learning needs across all markets, • Program Delivery & Governance, • Deliver new learning and certification initiatives, ensuring materials are operationally ready, effectively deployed, and supported by timely field feedback, • Orchestrate, maintain and communicate training plans, schedules, and key milestones to ensure alignment across L&D, Operations, and cross-functional partners, • Coordinate logistics, including scheduling, travel, and resource planning, to enable seamless and efficient program delivery across key L&D initiatives, • Plan and facilitate end-to-end training for New Café Openings, including pre-opening, onboarding, Train-the-Trainer, post-opening stabilization support, • Trainer Development & Support, • Lead and deploy the Pro Team(s) throughout the New Café Opening process, ensuring training excellence and team member readiness, • Validate Certified Trainer readiness through observation, skill assessment, and coaching in partnership with Operations, • Provide ongoing coaching and development to Pro Team and Certified Trainers to elevate training quality, consistency, and overall learner experience, • Identify development opportunities and escalate growth and recognition needs to L&D leadership, • Model and reinforce Tatte’s values, Craft, Warmth, and Belonging, through all training interactions, setting the standard for how learning is delivered in the field, • Reporting & Continuous Improvement, • Define and track success metrics (completion, readiness, time-to-productivity, program NPS), • Gather learner and leader feedback to inform program improvements, • Identify opportunities to enhance training efficiency, delivery methods, and support models, • Recommend enhancements to content, systems, and delivery models based on analytics and outcomes, • Provide insights and reporting to regional leadership and L&D leadership teams to inform decision-making QUALIFICATIONS & EXPERIENCE Required: • 2-4 years of Learning & Development or Training Field Operations experience within the hospitality industry., • Proven success facilitating hands-on training and executing train-the-trainer programs across multi-unit or multi-market environments, • Ability to translate learning strategy into consistent, scalable field execution, • Strong facilitation, coaching, project management, and communication skills, • Demonstrated ability to translate learning strategy into practical, scalable execution within operations, • Proficiency with LMS platforms (UKG, Jolt, or similar) and training tracking tools, • Willingness and ability to travel up to 50% Preferred: • College Degree in Business Management, Human Resources, Education, Culinary Arts, or related field, • Experience managing Certified Trainer, Certified Café or Restaurant Programs, • Participated in leading restaurant or café opens, • Relevant food safety certifications (e.g., ServSafe, Allergen, CPR), • Knowledge of café or restaurant operations, with a solid grasp on BOH and FOH areas, • Fluency in Spanish and English is preferred Benefits & Perks • Competitive pay - ranging from $85,000 to $100,00/year (depending on experience) and bonus potential of up to 10%, • Paid vacation & sick time, • 401(k) with company match, • Free Employee Assistance Program (EAP), • Flexible schedule with no late nights, • Health, dental, and vision insurance, • Complimentary meals and drinks
