Field Services Engineer
2 days ago
Harrison
Overview: Bonfiglioli Engineering s.r.l. designs and manufactures automated inspection and testing equipment used to ensure product quality and integrity across the pharmaceutical, food & beverage, aerosol, and chemical industries. As our U.S. operations continue to grow, we are seeking a hands-on Commissioning & Field Service Engineer to install, start up, troubleshoot, and support automated inspection equipment at customer facilities throughout the United States. This is a highly technical, customer-facing role ideal for someone who enjoys working directly with machinery, electrical systems, and industrial automation. You will be responsible for taking equipment through installation, start-up, commissioning, and customer acceptance, as well as providing ongoing troubleshooting, maintenance, and technical support. • This position requires frequent travel, approximately 70–80%, including overnight travel throughout the United States. Job Responsibilities: • Install, start up, commission, and perform acceptance testing (FAT/SAT) on automated inspection equipment at customer facilities., • Troubleshoot and resolve mechanical, electrical, electronic, controls, and software-related equipment issues., • Diagnose equipment failures, perform root cause analysis, and implement corrective actions., • Perform preventive, corrective, and emergency maintenance on customer equipment., • Support equipment validation activities, including IQ/OQ/PQ, when required., • Work with PLCs, HMIs, sensors, motors, electrical systems, and other industrial automation components., • Provide on-site and remote technical support to customers., • Train customer operators and maintenance personnel on equipment operation, troubleshooting, and basic maintenance., • Partner with Engineering, R&D, and technical support teams to resolve complex equipment issues and identify opportunities for product improvement., • Communicate directly with customers regarding equipment status, technical issues, and service outcomes., • Complete detailed service documentation, including work performed, hours, parts used, and equipment status. Qualifications • Associate degree or two-year technical degree in Electrical Engineering Technology, Mechatronics, Automation, Industrial Maintenance, or a related technical field or an equivalent combination of education and hands-on experience., • 3+ years of experience working with industrial machinery, automated equipment, commissioning, field service, equipment installation, or a related technical environment., • Strong electrical and mechanical troubleshooting skills., • Ability to read and troubleshoot using electrical schematics and wiring diagrams., • Experience with PLCs, HMIs, sensors, motors, VFDs, industrial controls, or automated machinery strongly preferred., • Experience with equipment installation, machine start-up, commissioning, FAT/SAT, or customer acceptance testing preferred., • Experience with pharmaceutical, packaging, food & beverage, inspection equipment, or other automated manufacturing equipment is a plus., • Strong problem-solving skills and the ability to independently diagnose technical issues in the field., • Professional communication skills and the ability to work directly with customers, technicians, engineers, and other internal teams., • Ability and willingness to travel approximately 70–80%, including overnight stays.