POS Support Technician (Korean Bilingual)
6 days ago
Hackensack
Job Description Bluu Inc., founded in 2007, is a end-to-end POS hardware service provider for merchants nationwide. Bluu Inc. is a leader in developing innovative POS software. Currently, Bluu Inc. hardware is installed in more than 10,000 locations, and has been the product of choice by many international franchise retailers. Location: Hackensack, NJ Full Time Job Description: • Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible, • Prepare/stage POS hardware and software for deployment, • Maintain POS department equipment and tools, • Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues, • Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks, • Monitor system performance and troubleshooting issues, • Provide documentation as required Qualifications and Skills • Resourcefulness and problem-solving aptitude, • Excellent communication skills, • Bi-lingual in English & Korean preferred, • POS/PC support related experience preferred, • Able to work off-site occasionally, • CompTIA A+ Certification a big plus, • Business travel may be required, • Able to lift up to 50 lbs. Benefits • Medical, Dental, and Vision Insurance, 401K,, • Life Insurance, • Paid Sick and Vacation Time, • Gym Support, • Lunch Support, • Employee Assistance Program, • Employee Referral Program Pay rate: $20/hr - $29/hr DOE