Call Center Receptionist in Medical Office
19 days ago
Springfield
Job DescriptionBenefits: • 401(k), • Health insurance, • Paid time off Responsibilities • Receive inbound calls and place outbound calls, • Identify the reason for the customers call, collect relevant information, and provide solutions, • Refer to premade scripts for a variety of customer service topics., • Upsell products and services when appropriate., • Use best practices in customer service techniques to develop rapport and build relationships with customers., • Document all customer interactions., • Attend trainings to maintain up-to-date skills and knowledge.Qualifications, • High school diploma/GED, • Previous experience as a Call Center Representative or in a similar role is preferred, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Familiarity with Customer Relationship Management (CRM) programs, • Ability to work well under pressure., • Highly organized with the ability to prioritize projects and manage time effectively
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