Clinical Operations Manager
22 days ago
Jamaica
Job Description Transitional Services for New York, Inc., (TSINY) not-for profit, is a comprehensive, community-based mental health organization located in New York City. We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence. Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider. Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism. We expect all staff to put our clients’ needs first while respecting each other and ourselves as we provide hope to those who participate in our programs. TSINY is looking for Clinical Operations Manager for Counseling and Crisis Center with one of our mental health Outpatient programs located in Jamaica (Queens), NY. Salary: $100,000 annually, Exempt, Full-Time Full Benefits: Medical, Dental, Vision, 403b, Pension, Life Insurance Position Summary The Clinical Operations Manager is responsible for oversight of the Counseling & Crisis Center. They are tasked with ensuring the therapeutic and psychiatric needs of clients with psychiatric and with co-occurring disorders are met and the program is aligned with regulatory standards, program guidelines and TSINY operating standards. They are responsible for managing the Clinic’s relationships with external partners, including Managed Care Organizations. Essential Functions • Provide weekly supervision to assigned staff., • Ensure that program remains in compliance with OMH regulations., • Conduct internal review of records for monthly chart certification audits., • Collaborate with management team to develop policies and procedures aimed at improving the overall quality of services and consumer outcomes., • Monitor Managed Care credentialing., • Provide training and orientation for new staff as needed., • Collaborate with Clinical Supervisor to complete introductory employee evaluations and annual goal setting for staff., • Monitor program budget., • Manage front desk operations, including insurance eligibility, pre-authorizations and scheduling., • Serve as liaison to Corporate Compliance for incidents involving consumers., • Monitor program statistics and produce requisite reports., • Oversee billing-related activity in the Counseling and Crisis Center and liaison with Fiscal Department for denied billings., • Maintain caseload of approximately 20 consumers when needed., • Manage SOMH Continuous Quality Impact projects., • Complete monthly program and annual reports in collaboration with Clinical Supervisor., • be detailed oriented., • be able to work independently and take initiative., • have the ability to multi-task and meet deadlines., • possess effective oral and written communication skills., • have the ability to interact effectively with all levels of employee, as well as external contacts., • be able to handle confidential and sensitive information., • require manual dexterity for the use of a computer, telephone, fax, or copy machine., • be able to prepare clear, concise reports., • possess knowledge of the needs of client populations and treatment sources., • be able to plan, assign, and direct the work of others., • be able to communicate effectively orally and in writing., • support the mission, values, and vision of the organization., • promote positive public relations with residents, family members, and guests., • complete requirements for in-service training, acceptable attendance, uniform, and dress codes, including personal hygiene., • be able to solve complex problems and deal with a variety of issues., • possess the ability to effectively present information and respond to questions from managers, employees, residents, families, professionals and the public., • possess the ability to communicate sensitive information to principals and clients., • be able to lift items up to 25 pounds., • Be able to sit or stand as needed, with or without reasonable accommodation., • May require walking, primarily on a level surface, for short periods throughout the day, with or without reasonable accommodation., • Be able to reach above shoulder heights, below the waist or lift as required to file documents or store materials throughout the workday, with or without reasonable accommodation., • Driver’s license preferred., • During a declared disaster, assume and adhere to assigned Job Action role(s) consistent with Disaster Preparedness Plan., • Perform other related duties as required. Experience/Education/Skills/Abilities LMHC or LCSW with a minimum of three years’ supervisory experience in a clinical setting.
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