IT Support Specialist
10 days ago
Flushing
Job Description The primary responsibility of the IT Support Specialist is to support the Bank’s internal systems, network and various banking-related applications. The secondary responsibilities for the position will be documenting procedures and working with vendors to maintain and support systems. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Provide help-desk support as needed, • Strong understanding of Windows 11 features, network protocols, and troubleshooting techniques. Install, modify, and repair computer hardware and software., • Respond to requests either in person or over the phone., • Respond to email messages for customers seeking help., • Compose and maintain written policies and procedures, • Setup and configure desktops, printers, and other devices, • Install and configure operating systems, • Act as contact and coordinator with the vendors for problem solving, • Providing technical support for their Bank staff, • Verify daily data backups and resolve any outstanding issues., • Ability to work onsite 5 days a week and collaborate with various departments., • May require occasional travel to local branches.