Front Desk Receptionist
24 days ago
Glendale, Queens
Core Responsibilities • Greet and welcome patients/clients in a friendly and professional manner, • Answer incoming phone calls and respond to inquiries promptly, • Schedule, confirm, and manage appointments efficiently, • Check patients in and out, ensuring accurate documentation, • Maintain a clean, organized, and professional front desk area Administrative Duties • Verify patient information, insurance details, and demographics, • Collect co-pays, balances, and process payments, • Maintain and update electronic medical records (EMR), • Handle incoming/outgoing mail, faxes, and emails, • Scan and upload documents into patient charts Patient Experience & Communication • Provide clear instructions regarding appointments, paperwork, and policies, • Address patient concerns and escalate issues when necessary, • Ensure confidentiality and compliance with HIPAA regulations, • Coordinate with clinical staff to ensure smooth patient flow Office Coordination • Manage daily schedule to minimize wait times and maximize efficiency, • Communicate delays or changes to patients and staff, • Order and maintain front office supplies, • Assist with basic billing or administrative support tasks Skills & Qualities • Strong communication and interpersonal skills, • Excellent organizational and multitasking abilities, • Professional appearance and demeanor, • Attention to detail and accuracy, • Ability to handle high-volume, fast-paced environments