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Something Extraordinary Every Day™ \n As our Digital Experience & Operations Manager, you will be responsible for implementing The Bicester Collection’s Digital Experience strategy at Village level, with full ownership of the Village’s website and mobile app. You will work closely with Marketing, IT, Retail, Creative, and the wider Village team to bring the Collection’s global digital vision to life through a locally relevant, engaging, and high-performing guest experience. \n This role oversees digital content, the product roadmap, analytics, and platform governance to ensure a consistent, seamless, and measurable experience across all guest touchpoints. \n \n What you will be doing: \n Digital Experience Strategy & Operations \n\n • Owning the implementation of The Bicester Collection’s Digital Experience strategy at Belmont Park Village, adapting it to the local market and guest base.\n, • Working collaboratively with the Belmont Park Village Digital Director, Retail team, Marketing team and The Bicester Collection’s central Digital Experience & Performance team.\n, • Promoting the use of new and innovative technology,and monitoring competitor and local market activity to keep Belmont Park Village’s digital presence at the forefront.\n\n Contentful CMS & Content Operations \n\n • Serving as the primary Contentful CMS administrator for Belmont Park Village – managing spaces, environments, roles, publishing workflows and content models.\n, • Managing the Belmont Park Village website and app product roadmap – gathering requirements, writing user journey stories and translating business needs into clear technical specifications.\n, • Authoring, scheduling, QA-ing and publishing content daily across our web and app, ensuring alignment with Belmont Park Village offerings, Collection-wide standards and DECO brand guidelines.\n, • Logging and maintaining changes unique to Belmont Park Village.\n, • Coordinating rich-media production (video, editorial, event content) for web, app and social channels.\n, • Maintaining component and template governance so every page reflects UX standards and brand expression.\n, • Supporting localization workflows and multi-market content delivery as the Village scales.\n, • Attending Collection-wide calls, maintaining updates and attending local CMS-related conferences.\n\n Digital Product Stewardship \n\n • Coordinating sprints with IT, the Central team and external development partners (React/Next.js front-end, Contentful APIs).\n, • Leading UAT, QA and deployment validation for every feature release, module update and content drop.\n, • Monitoring platform stability, page performance (Core Web Vitals) and end-to-end guest experience.\n, • Supporting ongoing optimisation of the Village’s digital journey.\n\n Analytics & Performance \n\n • Owning GA4, GTM and data layer implementation, reporting on performance for Belmont Park Village’s digital channels.\n, • Building and maintaining dashboards for Village and Collection senior stakeholders.\n, • Using behavioural analytics to identify UX pain points, funnel drop-off and improvement opportunities.\n, • Driving CRO through data-led A/B testing hypotheses and iterative optimisation.\n\n Growth & Database \n\n • Growing the customer database through on-site and digital data capture, partnering with the Membership team.\n, • Researching local digital trends, competitor activity and consumer behaviour to inform the Village’s digital roadmap.\n, • Supporting SEM/PPC strategy and paid search alignment with the broader media plan.\n\n \n What makes you special \n Every colleague is an entrepreneur at heart and this drives our organizational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have: \n\n • Experience as a digital product owner, ideally within Retail, Hospitality or a comparable guest-facing environment;\n, • Hands-on experience managing a website and/or app, including content management systems (Contentful) and coordinating with development teams;\n, • Computer literate with high proficiency in Microsoft Office; knowledge of Photoshop, Illustrator or InDesign is advantageous;\n, • Understanding of SEM, PPC and paid search principles;\n, • Ability to work well with all levels across the business, including senior stakeholders and external partners;\n, • Good organization skills, with an eye for detail;\n, • Excellent analytical skills with the ability to provide insight on future opportunities;\n, • Able to work independently and as part of a team, managing multiple priorities and a large volume of work;\n, • Ability to work evenings, weekends and holidays, as needed;\n, • Fluent in English; any other language would be beneficial.\n\n \n About Us \n Belmont Park Village brings an elevated luxury outlet experience to metro New York. As the newest addition to The Bicester Collection, this open‑air destination blends world‑class designer fashion, delicious dining, irresistible year‑round savings, and exceptional guest services. \n Whether you’re coming from the city or from Long Island, the Village is conveniently located at the border of Queens and Nassau Counties. With Long Island Railroad service from Grand Central and Penn Station in just 35 minutes, plus quick access from both JFK and LaGuardia airports, arrival is effortless for local shoppers and travelers. \n Belmont Park Village is located on the iconic Belmont Park campus. Adjacent to the Village is UBS Arena, home of the New York Islanders and a premier venue for concerts and entertainment, as well as the legendary Belmont Park Racetrack, host of the prestigious Belmont Stakes. \n Together, these destinations create a dynamic environment where heritage, style, sport, and entertainment meet, making Belmont Park Village a one‑of‑a‑kind destination for shopping, dining and exploration. \n \n There’s no one quite like us \n The Bicester Collection is the world’s leading luxury shopping destinations, committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in the United States, Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams. \n Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead: \n \n\n • Authenticity - Always do the right thing\n, • Innovation - Think outside of the box\n, • Passion - Do what you love and love what you do!\n, • Critical Thinking - Challenge the obvious\n, • Vision - Be mission driven always\n\n \n Why we’re exceptional \n The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast-changing world. \n We provide an amazing benefits package including paid holidays, a flexible time off policy, access to health insurance plans (including medical, dental and vision), life insurance and short- and long-term disability insurances. We also offer a generous 401(k) match, tax-advantaged spending accounts, a generous employee referral bonus and other supplemental benefits. \n The key to our success is the quality and commitment of our people. The Bicester Collection is made up of over 1,200 colleagues of over 50 nationalities. You’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career. \n This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. \n Belmont Park Village is an Equal Opportunity Employer and does not discriminate based on the basis of actual or perceived age, race, ethnicity, creed, color, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, familial status, marital status, or status as a victim of domestic violence, arrest record or conviction record, or sincerely held practice of religion or any other characteristic protected by federal, state, local, or other law (“Protected Characteristics”). \n

Something Extraordinary Every Day™ \n As our Brand Marketing Manager, you will develop 360° retail marketing plans that support the achievement of the Village’s financial goals, bringing together in-Village experience and brand activation moments. Your goal is to drive brand engagement, planning and executing a calendar of brand activations and commercial events that shape compelling brand narratives. \n \n What you will be doing \n • Being responsible for the execution of the retail marketing strategy for the Village, including brand openings, activations and guest experience. \n • Ensuring all programs ladder up to the overarching objective of driving qualified footfall into the Village and boutiques, along with the added objective for Village activations and events that encourage dwell time and immersion in the experience. \n • Reinforcing the trust of our brand partners by identifying future business needs and implementing strategies to enhance their performance. \n • Planning retail marketing commercial activations and immersive experiences in partnership with Retail, Public Relations, Visual Merchandising and Hospitality, highlighting unbelievable product finds and reinforcing our unique proposition as a retail destination. \n • Acting as the point person for execution of cross-campus visitor opportunities and unexpected communication programs, working closely with our partners at UBS Arena, NY Islanders and the Belmont Park racetrack. \n • Managing activations from end-to-end, ensuring they are memorable and best-in-class; conducting after-action reviews in order to document our learnings and successes. \n • Managing the retail marketing budget and monitoring the costs of each event. \n • Preparing insightful reporting for each activation, including the achievement of KPIs, return on investment and suggestions for continuous improvement. \n • Analyzing the brands’ performance, identifying opportunities and impact on the business’ results in coordination with Retail, Marketing, Hospitality teams and other departments. \n • Collaborating with the local and Central teams to ensure consistency and full alignment with the guiding principles and the objectives of the business, ensuring best practices from other Villages have been incorporated. \n • Organizing and providing direction to the teams supporting retail marketing activations. \n \n What makes you special \n Every colleague is an entrepreneur at heart and this drives our organizational culture, which values invention, innovation and risk-taking. To be successful with us, you’ll have: \n • A Marketing degree or equivalent qualifications. \n • Experience in developing integrated communications plans and briefs, ideally in the luxury sector. \n • A background in multi-brand and department store environments is ideal, with experience owning and executing events from concept through delivery. \n • Deep expertise in the Long Island and Metro New York area. \n • A proven track record of successful execution of marketing strategy to drive the agreed-upon KPIs. \n • Fluency with business tools such as briefs, RACI. \n • Comfortable with ambiguity and ability to influence change in matrixed environments. \n • Excellent project management skills, with the ability to both plan and execute multiple projects simultaneously; strong organizational and prioritization skills. \n • Strong interpersonal skills and comfort working with multiple departments internally, with external partners/brands and agencies. \n • Computer literate and high proficiency with Microsoft Office. \n • Strong understanding of different audiences and customer behaviors. \n • Ability to work holidays, evenings, and weekends on a rotational basis and according to the activation calendar. \n • Fluency in English; any other languages would be advantageous. \n \n About Us \n Belmont Park Village brings an elevated luxury shopping experience to metro New York. As the newest addition to The Bicester Collection, this open‑air destination blends world‑class designer fashion, delicious dining, irresistible year‑round savings, and exceptional guest services. \n Whether you’re coming from the city or from Long Island, the Village is conveniently located at the Queens–Nassau County border. With Long Island Railroad service from Grand Central and Penn Station in just 35 minutes, plus quick access from both JFK and LaGuardia airports, arrival is effortless for local shoppers and travellers. \n Belmont Park Village is located on the iconic Belmont Park campus. Adjacent to the Village is UBS Arena, home of the New York Islanders and a premier venue for concerts and entertainment, as well as the legendary Belmont Park Racetrack, host of the prestigious Belmont Stakes. \n Together, these destinations create a dynamic environment where heritage, style, sport, and entertainment meet, making Belmont Park Village a one‑of‑a‑kind destination for shopping, dining, and exploration. \n \n There’s no one quite like us \n The Bicester Collection is the world’s leading luxury shopping destination, committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in the United States, Europe, and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams. \n \n Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead: \n \n · Authenticity - Always do the right thing \n · Innovation - Think outside of the box \n · Passion - Do what you love and love what you do! \n · Critical Thinking - Challenge the obvious \n · Vision - Be mission driven always \n \n Why we’re exceptional \n The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast-changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by: \n Looking after you: You’re entitled to 35 days of paid time off plus holidays. We provide an amazing benefits' package including medical, dental, vision, flexible spending accounts, life insurance, generous short- and long-term disability. We also offer a generous 401(k) match, Employee Assistance Program, and additional ancillary benefits. \n Treating you: We offer a very generous employee referral bonus. \n Championing you: You’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career. \n \n Come and live your story with us \n The key to our success is the quality and commitment of our people. The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family. \n We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun! \n This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. \n Belmont Park Village is an Equal Opportunity Employer and does not discriminate based on the basis of actual or perceived age, race, creed, color, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, familial status, marital status, or status as a victim of domestic violence, arrest record or conviction record, or sincerely held practice of religion or any other characteristic protected by federal, state, local, or other law (“Protected Characteristics”).

About the Role The Dropship Manager owns the dropship business end to end for both Pro Standard and Off-White — which partners we pursue, what terms we agree to, how they are onboarded, what they are offered, and whether each account actually makes money. The role is equally commercial and operational: you negotiate with buyers, model the economics behind the deal, and then make sure the product is set up correctly and selling on the partner's site. The two brands are at different stages. Pro Standard dropship already runs across fourteen live retail partners, but it grew opportunistically — terms vary from one account to the next and assortments have largely been built one file at a time. Off-White is earlier, with its first partners coming live now. This is a build role: you are here to turn both into channels that grow deliberately. This role operates in an AI-forward environment where agents and tools like Claude are used every day to accelerate execution — comfort with AI-assisted workflows is essential. Responsibilities Partner Pipeline & Growth • Own the dropship partner pipeline end to end — prioritize targets, run outreach, negotiate terms, and manage onboarding through to launch., • Build and maintain the prospect target list so it reflects real opportunity rather than history., • Run the partner check-in cadence and keep both brands visible and well placed on partner sites., • Model the economics on every deal and flag anything that falls outside agreed terms. Assortment & Content • Build partner-specific assortments for each brand using sales performance, site reviews, inventory position, and the seasonal calendar., • Provide correctly sized imagery, product data, banners, and launch support for every partner., • Run one consistent assortment and content process rather than a bespoke build per partner. Performance & Economics • Track sales, top styles, category performance, returns, and partner profitability by brand., • Maintain the deal model covering landed cost, royalty, marketing fund, fulfillment, shipping, returns, and variable costs., • Own a weekly operating report across both brands covering pipeline, launches, sales, margin, issues, and next actions. Site Presence & Brand Visibility • Audit partner sites for missing product, incorrect imagery, wrong tagging, broken links, thin assortment, and weak placement., • Turn each finding into a specific placement ask taken back to the buyer. Cross-Functional Alignment • Drive execution across sales, merchandising, inventory, marketing, licensing, operations, and finance., • Engage licensing early — rights are market- and league-specific and gate what can be offered where., • Partner with operations and IT on feed accuracy, product setup, and order flow. Requirements • 5+ years in wholesale, ecommerce, or retail account management. Dropship, marketplace, or drop-ship-vendor experience strongly preferred., • Has owned an account or partner P&L, or built the model behind one — IMU, landed cost, royalty, and contribution margin are working vocabulary., • Advanced Excel — able to build the deal model, not only populate it., • Experience building assortments or working closely with merchandising, with a point of view on what a specific retailer's shopper will buy., • Familiarity with EDI or feed-based integrations (SPS, Dsco, Radial, CommerceHub, or similar) from either side of the relationship., • Able to hold a commercial conversation with a buyer and a technical one with an operations team on the same day., • Strong written communication — this role produces a weekly report that people need to read and act on., • AI-savvy and comfortable working with AI agents (e.g., Claude, ChatGPT, or similar) as part of day-to-day workflows., • Comfortable operating across two very different brands — a licensed sports brand and a premium designer label — with different partners, price points, and standards., • Comfortable building process while running the business., • Licensed sports or licensed apparel experience, and familiarity with how league and college rights work, is a plus., • Bilingual English/Spanish is a plus given our Mexico operation.