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Technical Solutions Professional III US-NY-Melville Job ID: 33816 Type: Full-Time of Openings: 1 Category: Systems Technical Support CUSA Melville Headquarters About the Role Canon U.S.A., Inc. in Melville, NY is currently seeking a Technical Solutions Professional III (Representative, Tech Supt III). The Technical Solutions Professional III performs second to third-level hardware phone-based support for Canon's LFS products, such as Arizona, Colorado, PlotWave, ColorWave, and imagePROGRAF devices. Assists Canon dealers and CSG in troubleshooting and repairing these Canon devices. Using established company guidelines, provides phone-based technical assistance with installation, maintenance, routine repair, and calibration of Canon equipment. Serves as a primary second-level contact for service-related issues and provides direct technical support. Typically reports to a supervisor or manager. Location: Melville, NY (Hybrid) or Itasca, IL (Hybrid) | Fully Remote considered for highly qualified candidates only Hours: 10:00 AM – 6:00 PM (Occasional 11:00 AM – 7:00 PM coverage) Eastern time This position is full time and offers a hybrid work schedule requiring you to be in the office Mondays, Tuesdays and Wednesdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Your Impact About the Role Join one of the world’s most admired and innovative imaging companies as part of our Technical Support Center. This is an opportunity to leverage your technical expertise, provide high-level support, and continue growing your skills in a dynamic environment. As a Technical Solutions Professional III, you will deliver advanced phone-based technical support for Canon Independent Dealers and Canon Solutions Group technicians, focusing on production equipment systems functionality and hardware issues. Key Responsibilities • Technical Support: Provide expert troubleshooting for high-end Large Format hardware and related systems, including network connectivity for production devices such as Arizona, Colorado, plotWAVE, colorWAVE, and imagePROGRAF Devices, • Problem Analysis: Duplicate, re-create, or configure environments within an open pre-escalation framework to diagnose issues, propose solutions, and report status updates, • Documentation: Accurately record all interactions in the Call Management System to ensure efficient follow-up and timely resolution, • Knowledge Sharing: Contribute to internal and external knowledge bases via Teams, Canon Grid, and other platforms, • Video Content Creation: Produce concise “How-To” videos for the e-Support library to assist technicians and engineers in resolving issues independently About You: The Skills & Expertise You Bring • Experience:, • 2 - 5 years of technical proficiency in the Large Format Systems (LFS) imaging industry, • 2 - 5 years troubleshooting and repairing Canon Large Format digital products (Arizona, Colorado, plotWAVE, colorWAVE, imagePROGRAF), • Technical Skills:, • Strong knowledge of computer platforms, hardware flashing, system software updates, and print driver installation, • Strong electrical and mechanical troubleshooting skills, • Comprehensive understanding of Canon digital LFS products including manuals and tools, • Ability to use tools such as voltage meter and electrical schematics in troubleshooting, • Education:, • Associate’s degree in Electronics or equivalent military/trade school training preferred. 2 - 4 years of active field experience will also be considered, • Certifications:, • Network+ or equivalent hardware vendor training/certification highly preferred, • Other Requirements:, • Excellent oral and written communication skills, • Proven customer service skills and a professional, engaging demeanor, • Ability to work flexible hours and occasional light travel (up to 10%) We are providing the anticipated salary range for this role: $33.37 - $49.98 hourly Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . #CUSA Posting Tags #PM19 #LI-AV1 #LI-HYBRID #ID22 PI2eb85e2deb0c-37820-39294406