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Job Description New Castle Building Products (NCBP) is a privately owned full service building material distributor based in White Plains, NY. NCBP operates with seven core values: Caring, Urgency, Teamwork, Honesty, Accountability, Flexibility and Passion. All our 20+ locations from Massachusetts to Baltimore operate with these core values as their driving force. We look for team members who will display and share these values with fellow employees and customers as we strive to develop the next generation of knowledgeable professional within the commercial and residential roofing industry. Our location based in Hicksville is seeking an Sales Representative. In this role, the applicant will be responsible for answering phone calls, emails, quoting projects for the outside sales team, and other contractor accounts, processing completed orders and projects, as well as cold calling prospective customers. Must have strong interpersonal skills, and the ability to effectively communicate with contractors, homeowners, and other employees. Day-to-day Responsibilities: • Working in a fast-paced environment, • Preparing quotes for potential customers, • Handle and process customer returns, • Develop and maintain a working technical knowledge of products sold, • Coordinate customer delivery requirements with the dispatcher, • Shared responsibility for inventory management and purchasing, • You will be expected to perform other duties as assignedRequirements for the role:, • Bi-Lingual (Spanish) is a plus, • Must have a can do, customer service first attitude, • Basic math skills, • Must have a good memory to be able retain a working technical knowledge on vast amounts of building materials (Roofing, Siding, Decking, Windows/Doors, Waterproofing), • Prior experience with building materials is a plus, • Able to work in a fast-paced environment, • Commitment to the Company's mission and its core values, • Excellent communication skills Benefits: • Competitive Pay, • Benefits: Medical / Dental / Vision / Life Insurance, • 401(k) with discretionary employer match, • Paid vacation and Holidays, • Yearly reviews with opportunities to advance your career based on performance Wage Range: $25 - $34/hour plus additional benefits. In compliance with applicable law, this range is a good faith estimate based on potential employee qualifications, operational needs and other considerations permitted by law. Powered by JazzHR J4Nal5US1A

Job Description Job description: JOB SUMMARY We are seeking a professional and highly organized Dispatcher to join our team. This key role involves scheduling equipment and drivers, servicing customer accounts, and ensuring smooth day-to-day operations. The ideal candidate is proactive, customer-focused, and thrives in a fast-paced environment. Key Responsibilities • Schedule and dispatch drivers and equipment to customer job sites., • Service customer accounts, including creating new accounts and entering rental agreements., • Verify customer insurance compliance and ensure all required documentation is on file., • Work closely with customers to confirm order details, delivery times, and special requirements., • Monitor and coordinate equipment deliveries, pickups, and exchanges., • Maintain accurate records of all dispatch activity and job tickets., • Collaborate with the sales and service departments to meet customer needs., • Resolve customer concerns and scheduling issues promptly and professionally., • Ensure compliance with DOT and company safety policies., • Utilize dispatch software and GPS systems to track and optimize fleet activity. Qualifications: • Prior dispatch experience in the equipment rental, logistics, or construction industry is required., • Strong organizational and communication skills., • Ability to multitask and manage time effectively in a fast-paced setting., • Proficiency in Microsoft Office and dispatch/rental software., • High school diploma or GED required; college degree a plus., • Knowledge of insurance verification and basic rental contracts is a strong advantage., • Bilingual (English/Spanish) a plus. Job Type: Full-time Benefits: • Health insurance, • Paid time off Application Question(s): • How many years of experience in the equipment rental industry? Experience: • Dispatching : 2 years (Preferred) Work Location: In person

Job DescriptionWe are looking for an overnight and weekend dispatcher / customer service associate for our same day delivery courier and trucking business. Good typing, communication skills, and ability to pay close attention to detail necessary, as this position will closely interact with customers, drivers and other staff. Hours: Saturday & Sunday 2:30-10:30pm, Monday & Tuesday nights 10:30pm till 7:30am Salary and Benefits negotiable

Job Description HVAC – Dispatcher • Farmingdale NY, • Perm, • $65-80K, • In office position We are seeking a detail-oriented and highly organized HVAC Dispatcher to support our service operations team. This role is responsible for coordinating technician schedules, managing customer communications, handling billing and collections, and ensuring timely ordering and tracking of parts. The ideal candidate has strong multitasking skills, excellent communication abilities, and a background in administrative or service coordination—preferably within the HVAC or mechanical services industry. Key Responsibilities: • Dispatching & Scheduling:, • Schedule and dispatch HVAC technicians to residential and commercial service calls, • Prioritize service calls based on urgency, technician availability, and geographic location, • Communicate job details, updates, and changes to technicians in real-time, • Customer Communication:, • Serve as the primary point of contact for customers regarding scheduling, service updates, and general inquiries, • Follow up with customers post-service to ensure satisfaction and resolve any concerns, • Billing & Invoicing:, • Prepare and issue accurate invoices for completed service calls and maintenance agreements, • Work with accounting or service teams to ensure proper job costing and timely billing, • Address billing discrepancies or customer payment questions professionally, • Collections:, • Track outstanding invoices and follow up with customers regarding overdue payments, • Maintain records of collection activity and communicate with management on collection status, • Escalate unresolved payment issues when necessary, • Parts & Inventory Management:, • Order parts and materials needed for service calls and scheduled repairs, • Track shipments and delivery timelines to ensure technicians have what they need, • Maintain organized records of inventory, backorders, and vendor information, • Administrative Support:, • Maintain accurate records in the dispatching and CRM software, • Assist in generating service reports, quotes, and other documentation as needed, • Support field staff with job-related administrative tasks Qualifications: • 2+ years of experience in a dispatching, service coordination, or administrative role (HVAC or trades industry preferred), • Knowledge of HVAC terminology, equipment, and service operations a strong plus, • Proficient in office software and service management platforms (e.g., QuickBooks, ServiceTitan, etc.), • Strong communication and organizational skills, • Ability to multitask and stay calm under pressure, • Familiarity with billing, invoicing, and collections processes.

Job Description If you are an assertive, self-starter who is detail oriented and likes to multi-task with shifting priorities, deadlines and goals, then this is the position for you! New Castle Building Products (NCBP) is a privately owned full service building material distributor based in White Plains, NY. NCBP operates with seven core values: Caring, Urgency, Teamwork, Honesty, Accountability, Flexibility and Passion. All our 20+ locations from Massachusetts to Baltimore operate with these core values as their driving force. We look for team members who will display and share these values with fellow employees and customers as we strive to develop the next generation of knowledgeable professional within the commercial and residential roofing industry. Our location based in Hicksville is seeking an Inside Sales Representative. In this role, the applicant will be responsible for answering phone calls, emails, quoting projects for the outside sales team, and other contractor accounts, processing completed orders and projects, as well as cold calling prospective customers. Must have strong interpersonal skills, and the ability to effectively communicate with contractors, homeowners, and other employees. Day-to-day Responsibilities: • Working in a fast-paced environment, • Preparing quotes for potential customers, • Handle and process customer returns, • Develop and maintain a working technical knowledge of products sold, • Coordinate customer delivery requirements with the dispatcher, • Shared responsibility for inventory management and purchasing, • You will be expected to perform other duties as assignedRequirements for the role:, • Bi-Lingual (Spanish) is a plus, • Must have a can do, customer service first attitude, • Basic math skills, • Must have a good memory to be able retain a working technical knowledge on vast amounts of building materials (Roofing, Siding, Decking, Windows/Doors, Waterproofing), • Prior experience with building materials is a plus, • Able to work in a fast-paced environment, • Commitment to the Company's mission and its core values, • Excellent communication skills Benefits: • Competitive Pay, • Benefits: Medical / Dental / Vision / Life Insurance, • 401(k) with discretionary employer match, • Paid vacation and Holidays, • Yearly reviews with opportunities to advance your career based on performance Wage Range: $25 - $34/hour plus additional benefits. In compliance with applicable law, this range is a good faith estimate based on potential employee qualifications, operational needs and other considerations permitted by law. Powered by JazzHR Zhtzw6GqLL

Job Description The Rallye Motor Company, Long Island's premier luxury automotive group, has an opportunity for an experienced Service Advisor with Rallye BMW! The ideal candidate is looking for a long-term position with an outstanding team, who is able to influence the volume of the service business and plays a key role in ensuring a seamless and personalized automotive experience. Must be an energetic, reliable, motivated individual with at least 5 years of BMW Technician and/or Service Writer experience. Responsibilities for this position include: • Establish ongoing consulting relationships with customers by being available during business hours to answer questions, explain additional repairs needed, and make arrangements for subsequent service reservations., • Promote the sales of appropriate services, parts, and accessories by accurately identifying the customer's service needs and by thoroughly understanding the BMW product and service lines., • Establish working agreement with the customer by determining and verifying customer's service needs and recording them along with current vehicle and customer information on the repair order (phone numbers such as home, office, fax, pager & cellular phone.) Also, record the initial estimate signatures and verify the location of the customer so that no work starts without customer approval., • Ensure all customer vehicle damages have been accurately identified on the check-in sheet. Aide in the inspection of the vehicles to accurately identify customer service needs, so the number of comebacks related to improper repair orders is minimal., • Coordinate with the Service Manager, Shop Dispatcher, Shop Foreman, and other service personnel in order to communicate with customers and technicians regarding repair work. Determine time of completion., • Advise customers of early or late delivery, or of any additional repairs. Ensure delivery of vehicles to customers when work is completed., • Balance workload, repair orders distributed equally based upon technicians skill and efficiency., • Maintain the customer follow-up system by adhering to the BMW guidelines. (I.e. fax completed repair order to customer for approval, confirm vehicle return arrangements). The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Our superior benefits, focus on employee growth and development along with the high earning potential are just a few reasons you will want to consider joining Rallye! Requirements • Must have 5 years of automotive technician or service writer experience., • Valid Driver's License., • Excellent customer service skills., • Working knowledge or trainable in automotive retail center computer systems (CDK computer system preferred)., • Excellent verbal/written communication and organization skills., • Outgoing and patient personality with outstanding customer relations ability., • Professional personal appearance. PAY: 80K - 150K (Salary + Commission Structure) Benefits • Industry leading payplan!, • Great benefits package including medical, dental and vision coverage for employee & family., • Company paid life insurance and optional additional coverage., • Voluntary short term and long term disability available., • Additional voluntary benefits including Aflac and LegalShield!, • Paid time off!, • Paid holidays!, • 401K plan, • Employee Assistance Program

Job Description As part of the Communications Department and under direction of the Director of Communications, the dispatcher is responsible for the efficient utilization of resources provided by the Scheduling Department. The Dispatcher is tasked with making the best use of the available units and technology to provide the highest possible level of customer service. The Dispatcher communicates effectively with and supports all field associates.Essential Duties and Responsibilities:Utilize the unit hours produced by Scheduling when assigning and dispatching trips to crews/vehicles in the most efficient way possible while maintaining required customer response times.Ensure coverage of same day trip requests, utilizing vehicle and crew resources.Understand and utilize tools such as RescueNet Dispatching, Newgate Security GPS, and ESO Scheduler;Post available units according to established locations;Direct units to fuel and/or restock during available/posting times in order to reduce end-of-shift delays;Be aware and attentive to all response time requirements by contract/customer;Ensure that field units are reporting time stamps promptly and according to policy; report any non-compliance to the appropriate supervisor;Initiate late calls/delays to call center when response times will exceed quoted or negotiated times;Utilize ESO Scheduler to make live changes to employee schedules and units;Work closely with the Logistics to ensure the most efficient movement of vehicles into and out of service;Maintain friendly and professional communication with internal and external clients at all times;Perform other related duties as required;. Requirements:High School Diploma. College education and/or equivalent work experience preferred:Excellent written and verbal communications skills required;Critical thinking skills required;Must be highly-organized;Excellent and established interpersonal skills;Knowledge and expertise of MS Office, specifically Excel and Word;Computer proficiency required;Excellent and prompt, accurate, thorough, and legible written communication skillsWorking knowledge of EMS systems/private ambulance and medical transportation systems preferred;Dispatching experience preferred; andAbility to learn and teach skills to others

Job Description Americold Commercial Refrigeration– A Tech24 Company Location: Farmingdale, New York Compensation Range: $28-$35/hr About the Center Americold Refrigeration Consultants, operating as a Tech24 Company, is a leading provider of commercial and refrigeration service across all five boroughs of New York City, Long Island, New Jersey, and the Washington, DC metro area. The team specializes exclusively in emergency service, maintenance, and installation, supporting critical environments where temperature control is essential to operations and food preservation.Americold has built its reputation on technical expertise, rapid response, and dependable service in high-demand markets. Their technicians are experienced in diagnosing, maintaining, and repairing complex refrigeration systems, ensuring reliability, compliance, and operational continuity for their customers. Position Summary The Dispatcher is the central hub of communication between the Customer and Technician. The position will require you to answer phone calls, and then communicate effectively with the necessary Technicians in response to the request. The Dispatcher ensures that the appropriate Technician is routed accurately to the correct location at the requested time; ensuring prompt, courteous, and efficient service to all Customers. The ideal Dispatcher must remain calm, clear, and in control at all times. The Dispatcher must be dependable and able to work efficiently in a fast-paced and continuously changing environment. Duties: • Dispatches service jobs to the technician’s board., • Routs technician’s schedules., • Calls customers with appointment times., • Provides the highest level of service to the Customer., • Professionally communicates the service needed to Customers and Technicians., • Distributes calls in a way that maximizes company productivity but with a focus on good departmental fairness., • Establishes follow-ups with the department of any jobs that require a return visit., • Quickly and efficiently learns the dispatch software in the Company’s business system., • Provides positive interactions with our Technicians and the administrative staff., • Provides back up when the Branch Manager is out of the office., • Works rotational on-call as needed. Requirements: • High school diploma/GED or the equivalent., • Minimum of 3 years of dispatching experience., • Previous dispatching experience in the HVAC and/or food service industry is a plus., • Detailed, dependable and honest professional with the ability to type quickly and accurately., • Proficient customer service skills., • Excellent verbal and written communications skills., • Proficient computer skills., • Ability to multitask is a must., • Must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision., • Must be able to work rotational on-call as needed. Why Join Americold -Tech24? At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect: • Weekly Pay – Reliable pay, every week, • Fully Equipped for Success – Company computer and equipment provided, • Work-Life Balance – Generous paid time off, paid holidays, and your birthday off, • Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire), • Company-Paid Protection – Long-term disability and basic life insurance at no cost to you, • Retirement Planning Made Easy – 401(k) with company match and immediate vesting, • Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources Compensation Transparency The advertised pay range for this position is $28–$35 per hour. Final compensation will be determined based on experience, technical skills, and overall qualifications. Candidates with stronger mechanical experience, electrical troubleshooting ability, or prior equipment repair experience may be considered at the higher end of the range. Job Type: Full-time Work Location: In person

Job Description Job description Central Station Alarm Dispatcher / Customer Service Wanted! Long Island based security monitoring company located in the South Nassau Area is looking for motivated individuals to be a part of our customer service / central station / data entry departments. Job duties to include data entry, dispatching alarms to proper authorities and notifying customer of alarm conditions and answering incoming calls. Enter customer account information into account database. Monitor alarm signals and respond to alarms using the information provided on instruction screens. Places necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties. Needs the ability to remain calm and speak clearly to customers. Properly documents all responses for the alarm within the alarm monitoring software. Other duties to be assigned as needed. Great Benefits • Flexible Work Shift and Hours, • 401k with Employer Match, • Available Health Insurance, • Paid Vacation Time After 1 Year Requirements Candidates must possess a minimum of one year customer service or call center experience. Excellent verbal and written communications skills are a must. Knowledge of basic computer functions including Microsoft Windows. Ability to type 20 Wpm minimum. Candidates must possess strong organizational skills, ability to multi-task and be detail oriented. High School Diploma or equivalent is required. Bilingual English / Spanish a Plus Excellent communication and customer service skills. Reliable work ethic. Ability to complete tasks in a timely manner. Needs the ability to prioritize. Needs the ability to work independently or as a team member. Must have the flexibility to work weekends or other shifts. Benefits available. Job Type: Full-time

Under the direct supervision of the Dispatcher, the Driver is responsible for providing excellent customer service and completing product deliveries timely and accurately, according to customer needs. • Represent Farren International in a professional manner both while at delivery sites and while driving on the roadway, • Determine best route for delivery considering weather, time, equipment and road conditions, • Adhere to daily schedule, • Operate equipment according to established safety standards, • Constant communication with Dispatchers, • Follow all applicable DOT regulations, • Follow all Company policies, • Perform required pre and post-trip inspections and complete paperwork, • Use company provided ELD to remain in compliance with DOT regulations, • Report serious mechanical problems to the appropriate personnel, • Keep their truck and associated equipment clean and in good working order, • Safely load/unload and secure cargo, • May be required to read/interpret permits, • Other duties may be assigned to meet business needs, • Must understand DOT regulations, • Must be able to communicate clearly and effectively, • Must have a high school diploma or equivalent, • Must have a minimum of two years of truck driving experience, • Must have a valid Commercial Driver's License (CDL) in good standing for a minimum of two years., • Must possess current DOT Health Card, • Clean MVR, • Prolonged sitting/driving (up to eleven hours per day), • Must be able to be on duty fourteen hours per day., • Must be able to lift up 70 lbs., • Reach overhead to grasp materials, • Twist, bend, stoop, squat to floor level, • Must be able to move 2,000 lbs. pallet of freight with a hand pallet jack if required at loading/unloading site., • Local drivers may be required to stay out overnight from time to time., • Load and unload cargo as needed

Catholic Health - 1000 North Village Avenue - Responsibilities: Maintain logs accurately; Communicate with dispatcher via phone/radio; Operate and maintain company vehicles; Provide high levels of customer service; Secure clients during transport.

PrideStaff - - Responsibilities: Answer high-volume incoming calls; Schedule deliveries and routes; Coordinate with drivers and technicians; Maintain customer records and logs; Collaborate with team during peak periods.

The Dispatcher is tasked with making the best use of the available units and technology to provide the highest possible level of customer service. Utilize the unit hours produced by Scheduling when assigning and dispatching trips to crews/vehicles in the most efficient way possible while maintaining

We are seeking a Call Center Customer Service / Dispatcher for our fast-paced service business. LOGISTICS COORDINATOR / CALL CENTER CUSTOMER SERVICE/ DISPATCHER.

We are looking for an overnight and weekend dispatcher / customer service associate for our same day delivery courier and trucking business.

The Dispatcher is the central hub of communication between the Customer and Technician. The Dispatcher ensures that the appropriate Technician is routed accurately to the correct location at the requested time; ensuring prompt, courteous, and efficient service to all Customers. The ideal Dispatcher

Performance Food Group’s Bethpage, NY location is seeking a dispatcher to coordinate delivery operations, assign drivers, and ensure on-time departures and arrivals.

Job Description • We are hiring immediately for a full time ROUTE DRIVER - OFFICE COFFEE position., • Location: Coffee Distributing Corp - 200 Broadway, New Hyde Park, NY 11040. Note: online applications accepted only., • Schedule: Full time schedule. Monday through Friday; 6:00 am to 2:30 pm. Further details upon interview., • Requirement: Previous 5 years of driving experience required. Must have a valid driver's license., • Pay Range: $24.00 per hour to $27.00 per hour. *Internal Employee Referral Bonus Available The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg About Canteen: Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen. Job Summary Click HERE to see a day in the life of a Canteen Route Driver! Summary: The Route Driver drives a company vehicle over an established route to deliver products or render services and fills and maintains vending and related equipment. The Route Driver is the face of the company and must project a professional and positive image of the company at all times while maintaining and building excellent client and customer relationships. This position has excellent advancement opportunities, providing employees with the foundation needed for entry level management opportunities. Essential Duties and Responsibilities: • Maintain proper inventory levels and product distribution for vending machines., • Provide client and customer satisfaction in every aspect of job performance., • Display a clear understanding of company policies and ability to administer as needed., • Performs routine cleaning and sanitation of vending machines and other related equipment., • Conducts minor service and adjustments on machines. When necessary reports defective equipment to designated maintenance repair service operators or technician dispatcher., • Prior to beginning each days route, ensure that truck is properly loaded with all product required to properly service all scheduled machines following outlined operational procedures., • Informs regular clients and customers of new products or services, listens to and resolves service complaints., • Sets up merchandise and sales promotion displays or issues sales promotion materials to customers., • Accountable for all receipt of goods, invoices, delivery tickets, cash received or collected and product., • Conducts inventory reconciliation in accordance with District procedures., • Keep company vehicle clean and organized at all times; preform pre & post trip vehicle inspections., • Perform all job functions in a safe and professional manner., • Performs other duties as assigned. Qualifications: • 3 years driving experience required., • Valid Non-CDL Class C driver's license (unless otherwise indicated by state), ensuring safe operation of company vehicles in accordance with traffic laws and conditions., • Preferred 1-2 years experience in a customer service position, or a minimum of 1 year of related experience., • Must be able to lift 50 lbs. on a consistent basis., • Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)., • Able to work independently, responsible for route, work unsupervised 98% of the work day. In addition to competitive compensation and excellent benefits, successful employees in this position enjoy: • Comprehensive training, • Advancement opportunities, • Working in a fast paced environment, • Working independently, • Providing excellent customer service to established customers, • Building relationships We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Canteen are offered many fantastic benefits. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyCanteen.pdf About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Req ID:1576407 Canteen

Job DescriptionAs a Dispatcher - School Bus & Paratransit, you will help control Cathay Express Transportation Inc.'s daily school bus, OPWDD, and paratransit/non-emergency medical transportation service. This hands-on role confirms daily readiness, assigns qualified drivers and appropriate vehicles, monitors service from pullout through pull-in, responds to disruptions, communicates with customers and operating partners, and maintains accurate records. The Dispatcher must work within established authority and immediately escalate safety, qualification, handoff, and service risks. Company Background Cathay Express Transportation, Inc. is a Queens-based transportation provider serving patients, nursing homes, clinics, private organizations, healthcare partners, public agencies, and community transportation customers throughout New York City and New York State. The company provides non-emergency medical transportation, ambulette, wheelchair, stretcher, school bus, public transit, and related mobility services with a strong focus on safe, timely, reliable, and customer-centered service. Cathay team members are expected to perform through the Company's Five Operating Pillars: Safety, Service, People, Accountability, and Continuous Improvement. These principles guide daily decisions, employee conduct, customer communication, performance, and improvement across every service line. Primary Duties and Responsibilities • Safety:, • Before dispatch, verify in the approved roster or system that the driver is cleared for the work, including required license and endorsements, Article 19-A status where applicable, medical and training status, applicable drug and alcohol status, and available duty time. Do not dispatch an expired, restricted, unclear, or unconfirmed driver or override a qualification hold., • Confirm that the assigned vehicle is approved for service, has no unresolved safety defect, and meets capacity, wheelchair lift and securement, child-restraint, communications, and equipment requirements. Confirm required pre-trip and DVIR completion and coordinate substitutions or road calls with Maintenance., • Protect every student and rider through required vehicle sweeps, post-trip child-check confirmation, individual instructions, emergency response, and authorized handoffs. Never approve an alternate or unattended release; keep the passenger safe and immediately follow the notification and escalation protocol., • Service:, • Control daily service from pre-pullout through final pull-in by assigning routes, trips, drivers, vehicles, and required monitors or aides; manage callouts, late reports, open work, and vehicle substitutions without compromising qualifications or safety., • Monitor vehicles, route progress, schedule adherence, and exceptions through GPS/telematics, routing, broker, phone, and radio systems; respond to traffic, weather, breakdowns, missed trips, late service, and deviations with timely recovery actions and verified ETAs., • Follow each service line requirement, including approved student routes and bell times for school bus, standing transportation and individual instructions for OPWDD, and manifests, will-calls, returns, add-ons, cancellations, and no-show procedures for paratransit/NEMT., • People:, • Communicate calmly and clearly with drivers, monitors, riders, students, families, schools, residences, program sites, medical facilities, brokers, agency contacts, and internal departments, especially during delays, complaints, incidents, and emergencies., • Give drivers and monitors current route, passenger, equipment, and service instructions; reinforce dispatch procedures and escalate attendance, conduct, training, or performance concerns to the appropriate supervisor., • Treat every student, rider, family member, and employee with dignity, and protect sensitive information under Company policy, contract requirements, and applicable privacy laws., • Accountability:, • Maintain a complete, time-stamped dispatch log of assignments, calls, exceptions, notifications, decisions, actions, and outcomes; provide a clear handoff for open work, active incidents, disabled vehicles, and pending follow-up., • Serve as the first operating contact for accidents, injuries, breakdowns, possible abuse or neglect, elopement, unaccounted-for passengers, and other serious events; stabilize the response, contact emergency services when required, notify management and Safety, and begin documentation without delay., • Reconcile trips and service records against manifests and electronic systems so timestamps, mileage, trip status, signatures, and other required information support reporting, complaint review, audits, and billing., • Continuous Improvement:, • Review daily results for on-time performance, missed service, callouts, route exceptions, complaints, incidents, vehicle availability, documentation gaps, and recurring failures., • Identify patterns and recommend practical improvements to routes, schedules, staffing, fleet assignments, communications, training, and escalation procedures., • Use Samsara, RouteGenie, MAS, TripShot, Trapeze, and other assigned systems effectively; share field observations and help implement approved improvements across service lines. Qualifications & Skills, • Required Qualifications:, • Minimum of two (2) years of dispatch, transportation operations, customer service, logistics, or comparable coordination experience required., • High school diploma or equivalent required, with the ability to manage competing priorities and make timely decisions in a fast-paced operating environment., • Clear communication, accurate recordkeeping, strong computer skills, and the ability to learn service-area geography and transportation systems quickly., • Skills and Knowledge:, • Hands-on ability to manage live dispatch, staffing coverage, route performance, driver communication, verified ETA management, and service recovery., • Sound judgment regarding safety, qualification holds, emergency response, authorized release, documentation, privacy, and escalation., • Familiarity with Article 19-A, school bus operations, ADA service requirements, OPWDD transportation, MAS transportation, or wheelchair transportation preferred., • Preferred Technology Experience:, • Microsoft Word, Excel, Outlook, and shared digital tracking tools., • GPS and vehicle-monitoring platforms such as Samsara, along with RouteGenie, MAS, TripShot, Passio, or comparable transportation systems., • Multi-line phone, radio, and dispatch communication systems. Job Requirements, • Must be at least 18 years of age., • Must be legally authorized to work in the United States., • Must meet applicable pre-employment requirements, which may include background screening and testing where permitted or required by law. Physical Demands This position requires the ability to work on-site in a fast-paced operating environment, sit and stand for extended periods, use a computer and phone or radio system, communicate clearly, review detailed service information, and move through the dispatch room, driver areas, yard, and vehicles as needed. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. Disclaimer The duties and responsibilities listed above are subject to change and may not reflect all tasks required. As Cathay Express Transportation, Inc. continues to grow and evolve, certain tasks may be adjusted to support operational needs. Any material changes in duties and responsibilities will be discussed in advance. Cathay Express Transportation, Inc. is an equal opportunity employer. The company strives to attract and retain a diverse workforce and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law. Powered by JazzHR Sk643sHayo

Nesco Resource - - Responsibilities: Schedule domestic trucks to and from vendors; Coordinate shipment scheduling, routing, tracking; Prepare and maintain shipping documentation; Check with warehouse freight readiness; Utilize Fedex/UPS shipping systems.

UPS - 75 Smith Street - Responsibilities: Deliver packages to businesses and homes; Operate UPS brown truck; Prioritize safety and customer service; Lift up to 70 pounds; Complete DOT physical.

Package Delivery] - Competitive Pay Rates with Bonuses & Tips / Earn on Your Schedule (Part-time or Full-time Flexibility) / User-Friendly Driver App / 24/7 Driver Support - As a Delivery Driver at Jitsu, you will: Operate a delivery vehicle safely and efficiently; Plan and follow the most efficient

Amazon Delivery Drivers - - Responsibilities: Deliver packages to customers' doors, following customer notes and delivering with care; Start and end each day at the warehouse; Walk up stairs and driveways to complete deliveries; Lift and carry packages up to 50 pounds; Use GPS/handheld device for r

Amazon Delivery Drivers - 253-51 Rockaway Boulevard - Responsibilities: Drives a delivery van to drop off Amazon packages to customers within their community; Works 4 - 5 days a week delivering routes; Follows safety standards on and off the road; Interacts with customers professionally; Uses handhe

JobID: 929542494E61437786AA5E3CD86B43BB [Route Driver] As a Delivery Driver at Honey Baked Ham, you'll: Arrive at HUB store to get product for Pop-Up Retail locations; Complete Truck Assessment checklist at the start of each delivery day; Ensure that products are secured in the truck using straps or

Amazon Delivery Drivers - 80 Grumman Road West - Responsibilities: Load and unload delivery vehicle at the warehouse each day; Follow navigated delivery route to complete all package deliveries on time; Safely drive and perform daily safety inspections on the delivery vehicle; Provide excellent cust

Northwell Health - 1 Hollow LaneFirst Floor, Suite 100 [Medical Office Assistant] As an Administrative Support Assistant at Northwell Health, you'll: Assist with administrative tasks such as scheduling appointments, managing calendars, and organizing files; Provide customer service by answering phon

EST / Comprehensive Employee Benefits Package - As a Customer Service Representative, you will: Provide exceptional customer service to clients by answering inquiries, resolving issues, and addressing concerns through phone and email communication; Maintain accurate records of all customer interacti

Northwell Health - - Responsibilities: Perform diversified clerical duties for the department, including typing correspondence and reports; Greet and direct visitors; answer telephones and take messages; Schedule appointments and meetings; maintain department/office files; Keep patient records fili

Waste Connections - - Responsibilities: Answer calls and process customer orders for new service, discontinuance, or changes; Accept payments from customers; Research billing inquiries and update customer account information; Interact with customers and employees to determine service requirements an

PrideStaff - - Responsibilities: Process high volumes of client orders accurately; Provide bilingual English/Spanish customer service; Handle product specifications, inventory, shipping queries; Maintain up-to-date customer records in ERP/CRM; Coordinate with sales, warehouse, and shipping to ensur

Primo Water - - Responsibilities: Provide premium customer service to residential, commercial, and retail customers; Upsell products and services to existing customers; Operate a commercial vehicle safely; Complete DOT daily paperwork; Maintain delivery information including cash/receipts.

PrideStaff - - Responsibilities: Provide friendly, efficient support to clients via phone, email, and in person; Process orders, track shipments, and resolve customer inquiries; Coordinate with production and design teams to ensure timely delivery; Maintain accurate records and update internal syst

Primo Water - Cortlandt Manor Road - Responsibilities: Operate a commercial vehicle in a safe and responsible manner and complete DOT documentation daily; Provide premium customer service and upsell products to customers; Maintain accurate delivery information and cash receipts for accounts; Adhere

UnitedHealth Group - 2800 Marcus Avenue, Ste 103 - Responsibilities: Manage a high volume of incoming calls from reference labs and healthcare providers; Provide accurate, valid, and complete information regarding laboratory services, test requirements, specimen status, and results; Coordinate logis

Northwell Health - 850 Hicksville Road - Responsibilities: Perform diversified clerical duties; Greet and direct visitors; Answer telephones and take messages; Schedule appointments and meetings; Maintain department files and records.

Catholic Health - 100 Port Washington Boulevard - Responsibilities: Answers incoming telephone calls to the department; Assists with concrete transition planning and related tasks; Assembles and facilitates paperwork for QIO expedited appeals; Distributes census and reports for Care Management staff

Northwell Health - 300 Community Drive [Medical Office Assistant] As an Administrative Support Assistant at Northwell Health, you'll: Assist with administrative tasks such as scheduling appointments, managing calendars, and organizing files; Provide customer service by answering phone calls, respond

Catholic Health - 100 Port Washington Boulevard - Responsibilities: Answers incoming telephone calls to the department; Takes a complete message and forwards call or message to appropriate staff; Assists with concrete transition planning, including ordering supplies, transportation arrangements, DME