Assistant Director of Supportive Housing
24 days ago
Tarrytown
Job Description Job Title: Assistant Director of Supportive Housing Reports To: Senior Director of Supportive Housing Program: Scattered Sites Location: Tarrytown Hours per Week: 40 FLSA Status: Exempt Salary Range: $65,000 - $70,000 annually Summary Description: The Assistant Director of Supportive Housing supervises the Supportive Housing Programs for Greater Mental Health of NY, ensures compliance with government regulations, monitors provisions of services for tenants, ensures that documentation meets agency and regulatory requirements, ensures billing is timely and accurate, maintains appropriate records and prepares necessary reports, builds community and teamwork, and ensures training and implementation agency standards and procedures. In partnership with the Sr. Director of Supportive Housing, they help to develop the team in an environment that is engaging, rewarding and promotes a culture of continuous learning, professional development, and quality improvement. Key Responsibilities: • Assist staff with daily trouble-shooting and management of personnel, tenant, leases and operational issues. Update Sr. Director of Supportive Housing on issues, concerns and trends., • Monitor performance management of program staff (including evaluations, performance improvement plans, progressive discipline, etc.)., • Oversight of program implementation of EHR; provide training and support as required to ensure staff have mastered the ability to document fully in the EHR. Acts as “Super User” for Supportive Housing programs., • Ensure the maintenance of accurate service records through progress notes, service plans, and current roster data in EHR and CAIRS, as currently required by program guidelines. Oversees statistical reporting., • Ensure service goals and objectives are being properly implemented., • Conduct internal chart reviews in collaboration with the QA department to ensure high standards of care and high-quality service delivery., • Conduct individual and group supervisory meetings based on staff and team needs. This includes bi-weekly staff meetings., • Interview for staff and other positions as needed, coordinating selection and new hire process with Human Resources Department., • Appropriately respond to/report needs as identified by tenants, family members, staff, regulatory agencies, etc., • Promote strategies that support learning and professional development, including the creation and maintaining of a monthly training schedule for Supportive Housing staff in Rockland/Westchester., • Assist staff with correspondence/communication with family members, health care professionals, other providers, etc. Support/interact with families as needed., • Provide clinical supervision in the development of service plans and in assessing for safety planning with staff., • Work collaboratively with internal interdisciplinary teams and community partners to enhance tenant well-being as well as identify community resources, facilitate referrals, and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs and employment providers to secure services. This includes SPOA meetings in Putnam, Rockland and Westchester., • Develop supervision plans and accountability systems that manage reporting requirements and service standards., • Ensure staff utilize a harm reduction approach to support tenants around issues of substance use. This includes reports such as High Risk List, Admin letters, Accept/Denial documents, Admittance/Discharge/Hospital records, LPHA requests and Healthe Connections reports., • Collaborate with staff in assisting tenants with meeting their financial needs program fee obligations., • Participate in after-hours coverage and respond to needs of tenants/staff in all programs when on-call. Update supervisors of all on-call issues., • Ability to provide effective leadership and guidance to support staff., • Skill in managing crisis situations for supportive housing tenants., • Effective collaboration with interdisciplinary teams and external partners., • Effective program oversight and smooth day-to-day operations., • Timely and accurate documentation of tenant progress and incidents., • Timely and accurate billing., • Successful resolution of crisis situations with minimal impact on tenants., • Bachelor’s or Master’s degree in Social Work, Psychology, Counseling, or a related field., • Relevant experience in Supportive Housing or a related supervisory role., • Knowledge of Supportive Housing guidance, principles, and best practices., • Strong leadership and team management skills., • Excellent interpersonal and communication skills., • Ability to work collaboratively within a team and engage with the community., • Commitment to maintaining confidentiality and professionalism., • Proficiency in Microsoft Office suite and database management systems., • Fluency in English (Reading, Writing, Speaking)., • Must be cleared and maintain clearance by applicable regulatory clearances as required., • Legally eligible to work in the United States without sponsorship. Special Considerations: This is a full-time, exempt position with a regular daytime schedule that may include an evening shift and rotating on-call responsibilities with the Sr. Director of Supportive Housing and the Supervisor. Hours per week, reporting structure and location are subject to change per program needs. This position may require availability outside of the standard workday, and as such must be ready and available at times to direct and support staff either by phone or in person if needed during the evenings, weekends and holidays. On call position Mandated Reporter: This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a “custodian” under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report. Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.
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