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• Hosco

  

  Reservation Agent- Hotel Arts Barcelona

  hace 17 horas

  Jornada completa

  Eixample, Barcelona

  POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  Sin experiencia

  Inscripción fácil
• Hosco

  

  Guest Services Supervisor - Hotel Arts Barcelona

  hace 4 días

  Jornada completa

  Eixample, Barcelona

  POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  Inscripción fácil
• XIOR STUDENT HOUSING

  

  Operations Assistant - Barcelona Residences

  hace 1 mes

  €1800 mensual

  Jornada completa

  Gràcia, Barcelona

  Join us in delivering a great first living experience to more than 19,500 students Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 19,500 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax. We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this. Would you like to contribute to this as Operations Assistant in two of our Residences in Barcelona? We are looking for a dynamic, versatile operations assistant, who is eager to join two of our best student residence with more than 200 rooms combined and the activity this entails. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. Your responsibilities: • You are the (first) face of our reception at the student residence, • You take care of our customer service; you help students at the counter, by mail, and over the phone, • You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards, • You accompany visitors and future clients during open days, a tour of the facilities, etc., • You support the administration office, • You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening), • You apply the necessary protocols in emergencies Your working conditions: • Fixed-term contract for a minimum of 6 months (temporary replacement contract). 40h a week., • Rotating morning or afternoon shifts from Monday to Sunday, with 2 days off per week., • Salary of 1.800€ gross per month, • You will be working in 2 of our best residences in Barcelona: Xior Collblanc & Xior Paseo de Gracia. Your skills: • Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued, • You speak Spanish, as well as English, • You know how to work with MS Office, • You have some interest and knowledge of costumer service, social networks and new technologies What we offer: • The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe., • You will help build the future by working with and for the student generation., • Opportunities for further development and (international) growth., • Pleasant workplaces in Barcelona with a fun, dynamic team, • An attractive, competitive salary complemented by numerous additional benefits

  Inscripción fácil
• XIOR STUDENT HOUSING

  

  Operations Assistant - Diagonal Besòs Barcelona Residence

  hace 2 meses

  €1800 mensual

  Jornada completa

  Sant Adrià de Besòs

  Join us in delivering a great first living experience to more than 19,500 students Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 19,500 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax. We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this. Would you like to contribute to this as Operations Assistant in one of our Barcelona residence? We are looking for a dynamic, versatile operations assistant, who is eager to join a student residence with 191 rooms and the activity this entails. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. Your responsibilities: • You are the (first) face of our reception at the student residence, • You take care of our customer service; you help students at the counter, by mail, and over the phone, • You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards, • You accompany visitors and future clients during open days, a tour of the facilities, etc., • You support the administration office, • You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening), • You apply the necessary protocols in emergencies Your working hours: This role requires you to work on rotating shifts from Monday to Sunday (morning or afternoon shifts) with breaks established by law → 40 hours per week. Your skills: • Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued, • You speak Spanish, as well as English. Catalan will be a plus, • You know how to work with MS Office, • You have some interest and knowledge of costumer service, social networks and new technologies What we offer: • The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe., • You will help build the future by working with and for the student generation., • Opportunities for further development and (international) growth., • A pleasant workplace in Barcelona with a fun, dynamic team, • An attractive, competitive salary complemented by numerous additional benefits

  Inscripción fácil
• Base Aparthotels

  

  Reservations & Distribution Manager - FRAM Hospitality

  hace 3 días

  Barcelona

  Company Description FRAM Hospitality is a Swiss hospitality group operating multiple hospitality businesses, including Base Aparthotels and a new 4–5 star hotel in Verbier, which will open at the end of the year. To support scalable growth, we operate a centralized back office in Barcelona, streamlining operations across reservations, distribution, revenue coordination, marketing, and guest services across our portfolio. You will be part of both Base Aparthotels operations and actively involved in the opening, launch, and full operational setup of our new hotel in Verbier. Role Description We are seeking a detail-oriented and performance-driven Reservations & Distribution Manager to lead the reservations function and oversee distribution across all booking channels. This role combines operational leadership, team supervision, and system optimization. You will ensure excellence in reservation handling, accuracy of availability and pricing, and strong performance across all distribution platforms. You will also play a key role in the pre-opening, launch, and operational readiness of our new hotel in Verbier, while managing both properties (Base Aparthotels and Verbier hotel) in terms of reservations and distribution performance. Key Responsibilities • Reservations Management & Team Leadership, • Oversee the full reservations process across all channels (OTAs, direct, email, phone), • Supervise, guide, and support reservations staff in their daily operations, • Ensure high-quality guest communication and service standards, • Monitor performance, response times, and conversion rates, • Distribution & Revenue Accuracy, • Ensure accuracy of availability, rates, and content across all platforms, • Work closely with revenue teams on pricing and availability strategy, • Identify and resolve discrepancies across systems and channels Operational Coordination • Coordinate with the Front Office team of Base Aparthotels for seamless guest experience, • Ensure smooth internal communication between departments, • Take an active role in the pre-opening and launch of the new hotel in Verbier, • Ensure operational readiness across systems and processes Process Improvement & Performance • Analyze booking patterns and identify optimization opportunities, • Improve systems, efficiency, and operational performance, • Maintain data integrity across PMS and booking tools, • Contribute to best practices across reservations and distribution Qualifications • Proven experience in hospitality reservations, distribution, or revenue-related roles, • Previous team management or supervisory experience required, • Strong knowledge of OTAs and booking platforms, • Experience with PMS systems (Mews is a plus), • Strong analytical and commercial mindset, • Fluent in French and Fluent in English (mandatory), • Excellent organizational and leadership skills, • Ability to work in a fast-paced, multi-property environment The position starts from 1st August 2026.

• Vantage Specialty Chemicals

  

  Customer Service Representative - EMEA

  hace 3 días

  Barcelona

  Position Summary The Customer Care representative is responsible for ensuring that customers are provided best in class customer support. Key responsibilities include promptly entering incoming purchase orders and supporting sales representatives. Essential Duties and Responsibilities • Promptly enter purchase orders to meet or exceed the agreed to service levels., • Partner with Customer Care Leads to guarantee Achievement of service level agreements., • Ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process., • Identify gaps in customer care processes and partner with customer experience team to resolve. • Ensure actions align with AAT strategy., • Escalate issues as they arise in a timely matter to ensure agility and responsiveness. Education & Experience: Education & Languages • Bachelor’s degree in any field; preferably with knowledge of foreign trade and logistics., • Languages (Required): English (C1), Spanish (C1)., • Languages (Preferred): German, French, Italian or any additional languages. Experience: • Minimum 2 years’ experience in Customer Service/Care roles within B2B business segment. Skills: • Excellent verbal and written communication skills., • Ability to work under pressure and successfully handle multiple priorities., • Strong critical thinking skills, understanding when escalation is necessary., • Strong problem-solving and analytical reasoning skills., • Leader in promoting and engaging work environment., • Utilizes data (KPIs) to drive business results., • Experience working with international teams. Equal Employment Opportunity: Vantage is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category. About Vantage: Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction. We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here. For more information visit: vantagegrp.com or LinkedIn/vantage.

• PANGEA The Travel Store

  

  Agente de viajes

  hace 3 días

  Barcelona

  ¿Estas buscando un nuevo reto profesional? 🚀 ¿Te gustaría trabajar en la tienda de viajes más grande del mundo, que además está en el puesto Nº 1 🏆de mejores empresas para trabajar en el ranking "Happy Index® at Work" 2023? PANGEA es tu sitio! 🌏 Actualmente buscamos ampliar nuestro equipo incorporando a un/a Asesor/a de viajes Internacional para nuestra sede de Barcelona. 📍 Funciones de la posición • Atender las peticiones de viaje de manera presencial, telefónica o por videollamada, resolviendo a los clientes todas sus dudas y recomendándoles el producto que mejor se adapta a sus necesidades., • Ofrecer a nuestros clientes la mejor de las experiencias posibles antes, durante y después del viaje., • Demostrar un profundo conocimiento de los destinos y de nuestro producto., • Gestionar la reserva a través de nuestros sistemas y en coordinación con el departamento de Booking, con máxima orientación a la calidad y resultados durante todo el proceso, desde la solicitud hasta la post-venta., • Cumplimiento de objetivos comerciales. Requisitos mínimos y competencias necesarias: • Experiencia mínima como asesor/a de viajes de 3 años., • Amplio conocimiento de destinos y países., • Persona creativa, con grandes habilidades comunicativas y comerciales., • Orientación al cliente y a la calidad en su servicio., • Capacidad de planificación y organización, con experiencia gestionando volúmenes altos de peticiones de viajes., • Conocimiento en destinos africanos., • Nivel medio-alto de competencia en el uso de herramientas tecnológicas., • Altamente valorable experiencia con CMS y Sistemas de Reservas específicos del sector de viajes y turismo. Requisitos valorables: • Nivel avanzado de catalán. Y, por último, ¡pero no menos importante!... ¿Qué ofrecemos? • Participar en un proyecto que está revolucionando el sector de las agencias de viajes.💥, • Formar parte de una empresa centrada en las personas, donde podrás aportar tus ideas y en la que se fomenta la colaboración y el compañerismo. 👩‍👩‍👦‍👦👩‍👩‍👧‍👧, • Plan de carrera para que puedas desarrollar todo tu potencial y un potente programa de formación continua para que crezcas como profesional. 🎯, • Un paquete salarial competitivo, acorde a la responsabilidad del puesto., • Plan de Retribución Flexible., • Precios especiales para la plantilla y familiares. ✈️, • Trabajo híbrido (un día de teletrabajo/semana). 💻, • Trabajar en un espacio espectacular en pleno centro, con todo tipo de servicios en las inmediaciones y excelentes conexiones en transporte público., • Cultura de empresa que apuesta firmemente por la igualdad, inclusión y diversidad., • ¡Un ambiente laboral de primera! y no lo decimos nosotros, nos lo ha certificado Choose my Company, 😊 somos nº1 en el ranking "Happy Index® at Work" 2023 para empresas de más de 50 personas. ¡¡Te estamos buscando!!🔎

• Wodker Associates

  

  Customer Success Specialist

  hace 4 días

  Barcelona

  Customer Success Specialist (EMEA) - Barcelona based. About the Role We are looking for a Customer Success Specialist to support and grow strategic client relationships across the EMEA region within the online travel sector. Based in Barcelona, this role will work closely with travel brands, OTAs, airlines, hospitality groups, travel marketplaces, and travel technology partners to drive adoption, retention, and long-term customer value. The ideal candidate combines strong relationship management skills with commercial awareness, operational problem-solving, and a passion for digital travel experiences. You will act as a trusted advisor to customers, ensuring they achieve measurable business outcomes while identifying opportunities for growth and expansion. This is a highly cross-functional role requiring collaboration with Sales, Product, Support, Marketing, and Operations teams across multiple markets and time zones. Key Responsibilities Customer Relationship Management • Build and maintain strong relationships with key customer stakeholders across EMEA., • Serve as the primary post-sales point of contact for assigned accounts., • Develop trusted advisor relationships with travel industry clients and executive stakeholders., • Lead regular business reviews focused on customer objectives, KPIs, adoption, and ROI., • Proactively identify risks to customer satisfaction or retention and develop mitigation plans. Customer Success & Retention • Drive customer onboarding, implementation coordination, and adoption strategies., • Ensure customers maximize the value of the platform, product, or service offering., • Monitor customer health metrics, engagement trends, and account performance., • Deliver strategic recommendations based on customer goals and market dynamics., • Support renewal processes and contribute to high retention and net revenue retention targets. Commercial Growth • Identify expansion, upsell, and cross-sell opportunities within existing accounts., • Partner with Sales teams to support account growth strategies., • Understand customer commercial models and evolving business priorities., • Contribute to regional revenue growth through customer advocacy and strategic account planning. Industry & Market Expertise • Maintain strong knowledge of the online travel ecosystem, including OTAs, metasearch, hospitality technology, payments, and travel distribution., • Understand key trends affecting the travel industry across EMEA markets., • Translate customer feedback into actionable insights for Product and Leadership teams., • Represent the company at industry events, conferences, and customer meetings where appropriate. Cross-Functional Collaboration • Work closely with Product and Support teams to resolve customer challenges., • Coordinate internally to ensure smooth customer experiences across onboarding, training, and ongoing account management., • Advocate for customer needs internally while balancing business priorities., • Contribute to process improvements and scalable customer success initiatives. Required Qualifications • 2–4 years of experience in Customer Success, Account Management, Client Services, or related customer-facing roles., • Experience working within online travel, travel technology, SaaS, hospitality technology, or digital marketplaces., • Strong understanding of the travel ecosystem and digital customer journeys., • Proven experience managing enterprise or strategic accounts across multiple countries or regions., • Excellent communication and stakeholder management skills., • Commercially minded with experience supporting renewals and account growth., • Ability to work effectively in a fast-paced, international environment., • Strong analytical and problem-solving capabilities., • Fluent in English. Preferred Qualifications • Additional European language skills such as Spanish, French, German, or Italian., • Experience working with CRM and customer success platforms., • Experience supporting API, platform, or technical product implementations., • Knowledge of data-driven customer engagement strategies., • Experience working in a scale-up or high-growth technology environment. What Success Looks Like • High customer retention and satisfaction across the EMEA portfolio., • Strong customer engagement and measurable product adoption., • Growth in customer revenue and expansion opportunities., • Positive customer feedback and executive-level relationships., • Efficient cross-functional collaboration and operational execution. Why Join Us • Opportunity to work with leading travel and technology brands across EMEA., • International and collaborative working environment based in Barcelona., • Exposure to a fast-evolving sector at the intersection of travel and technology., • Career growth opportunities within a growing customer-focused organization., • Flexible and dynamic work culture. Equal Opportunity Statement We are committed to creating an inclusive and diverse workplace. We welcome applications from candidates of all backgrounds and experiences and believe diversity strengthens our teams, products, and customer relationships.