Control QSR

Grupo de Restauración Organizada•51-250 employees

Hiring on JOB TODAY since August, 2026

Es un grupo español líder en restauración organizada, especializado en conceptos de franquicia de alta eficiencia, con presencia nacional e internacional. Su modelo se basa en procesos muy estandariza

5 Carrer de Sant Joan de Malta, el Clot, Barcelona, CT, Spain

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Controller QSR
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EU Operations Area Manager , EU AMZL - Central Operations Speed team

4 days ago

Barcelona

Are you ready to be part of Amazon's most ambitious delivery expansion in Europe? We're scaling our Nexus same-day delivery network from across the EU and we need the right people to help us run it successfully. As the EU Nexus network grows, protecting customer promise around the clock becomes critical. That's where you come in. As EU Nexus Flow Manager in Central Operations, you will own the daily operational rhythm across the entire EU Nexus network. You will monitor real-time risk and flow across all active sites, lead your team to identify and resolve operational exceptions before they impact customers, and act as the single point of accountability for the EU Nexus network during day operations. You will manage inbound and outbound capacity, respond to TRB triggers, and work closely with site operators and cross-functional stakeholders to protect LOC and DEA performance through the day. We're looking for individuals who thrive in fast-paced environments, can make confident decisions with incomplete information, and take ownership of outcomes — not just processes. You'll be part of a team that is building the operational backbone for Amazon's next-generation delivery network, with direct visibility across EU markets every single shift. Key job responsibilities Business Reviews & Performance Management • Lead and facilitate daily, weekly, and monthly business reviews across the EU Nexus network, driving accountability and action on key performance metrics, • Design and implement business review mechanisms that enable data-driven decision making and rapid issue resolution, • Deep dive on performance trends, identify root causes of defects, and drive corrective action plans across the network, • Create and maintain performance dashboards and reporting mechanisms that provide visibility into operational health Process Design & Standard Work • Define and document standard operating procedures for shift handovers, ensuring seamless continuity of operations across time zones and shifts, • Develop scalable standard work that enables consistent execution across multiple stores and markets, • Create playbooks and operational guides for common scenarios, exceptions, and escalations, • Design and implement quality control mechanisms to ensure adherence to standard work Communication & Stakeholder Management • Build and optimize communication mechanisms between Central Operations, stores, delivery partners, and cross-functional teams, • Establish clear escalation paths and communication protocols for operational issues, • Facilitate information flow across shifts, ensuring critical context is preserved during handovers, • Partner with operations teams, delivery partners, and stakeholders to align on priorities and resolve systemic issues, • Act as an escalation point for complex operational challenges requiring cross-functional coordination Data Analysis & Insights • Analyze large, complex datasets to identify trends, risks, and opportunities for improvement, • Use data to inform operational decisions, capacity planning, and resource allocation, • Maintain and report up-to-date and accurate statistics, management reports, and analysis, • Translate data insights into actionable recommendations for leadership and operational teams A day in the life You will balance leading business reviews with designing operational improvements and supporting live operations. Your day may include facilitating a network-wide DBR, deep diving on delivery performance trends, collaborating with schedulers on shift handover protocols, partnering with site operators on process gaps, and analyzing data to inform capacity decisions. You will continuously evaluate opportunities to improve delivery speed, quality, and cost while contributing to the long-term strategy of EU Nexus operations. About the team Central Operations (CO) refers to a new approach within Amazon Logistics (AMZL) to define a scalable solution to run the increasingly complex and growing last mile delivery network. CO is a key strategic initiative with a vision to transform the way AMZL executes forecasting, route planning, demand scheduling and last mile delivery. We are looking for a Operations Manager with a track record of operational excellence to drive scalability, ensuring strong processes and culture are developed. This person will be able to lead a team that operates in areas of the business with a high degree of ambiguity that require a great deal of thought leadership. The role will provide opportunities to think big, develop original ideas, and partner with AMZL Planning, Transportation, Last Mile Tech, Operations and business expansion teams to develop a strategic approach to scale Central Operations. • Bachelor's degree or equivalent, • Experience in people management, • Experience working with multiple groups of stakeholders, • Experience using data to influence business decisions, • Experience in English-language communication skills, both written and verbal, • Knowledge of Lean, Six Sigma and Kaizen techniques, • Experience in logistics, • Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Area Manager, AMZL, Trans Vol, AMZL Intra-Week Planning

5 days ago

Barcelona

The AMZL Trans Volume Intra-Week Area Manager (AM) ensures positive interactions between Amazon Delivery Stations, third-party companies, Central Operations and delivers on operational objectives. Through the use of tools, management of a team, and coordination with various partners. This AM role requires the skills to decide independently which actions to take for short term decisions and limited supervision for medium long term. These decisions impact the EU AMZL capacity management, Speed and productivity, influencing 24HR, 48HR and Same Day (SD) Out For Delivery (OFD) WAPE. Area Managers in AMZL Trans Vol will lead a team of up to 20 associates on shift, and +6 direct reports, serving as problem solver and primary escalation point for the team and other stakeholders. They will also provide periodic updates to Program Managers about status of the operation or any major escalations, maintaining a full understanding of workflow and daily metrics goals, allocate labor and train new associates, drive continuous improvement, and enforce SOP compliance and SLAs response times. Key job responsibilities • Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon teams, • Providing visibility on actions and reasoning to earn trust from stakeholders., • Remaining impartial to focus on the bigger picture without bias, • Scale services, tools, and processes that will enable the business growth in Trans Vol footprint, complexity, and geographic dispersion while still maintaining a high bar for the customer experience, • Work closely with the Supply Chain team in areas including Sales and Operations Planning, DSPM an Ops leadership to align and execute the strategy at DS and country level., • Work with technical and business teams to optimize planning, execution, process improvement and track progress against goals, • Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make trade-offs, proposing corrective actions to keep initiatives moving forward, • Maintain and report up to date and accurate KPIs, management reports and analysis (DBR/WBR/Intra-week reports), • Bachelor's degree or above in Operations Research, Statistics, Applied Mathematics, Engineering, Computer Science or related field, or experience in problem solving and data analytics, • Experience in capacity planning, operations planning, business analysis or similar, • Experience that includes strong analytical skills, attention to detail, and effective communication abilities, • Speak, write, and read fluently in English, • Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level, • Experience with operations/supply chain, • Experience with SQL and Python scripting Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Area Manager

3 days ago

Barcelona

This is a fixed-term contract position. Central Operations (CO) refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run an increasingly complex and growing last mile delivery network. CO is a key strategic initiative with a vision to transform the way AMZL executes route planning, labor planning and last mile on-road delivery experience. This is a chance to support a rapidly evolving part of AMZL, taking the lead in developing a best-in-class operation to make effective, real-time decisions to maximize customer and driver experience through effective route planning. As an Area Manager, you will lead a team to drive performance and ensure standard processes are followed for all the daily tasks. You will be responsible for building processes, systems, and mechanisms to schedule tens of thousands of packages across multiple Delivery Stations daily. You will drive execution and efficiency through data-driven decision-making and analytical problem-solving. You will be accountable for cost, customer experience, and delivery partner experience, both in daily execution and long-term step-function improvements. Additional responsibilities include coaching and mentoring the team, nurturing positive employee relations and building leadership bench strength within the organization. Responsibilities: • Managing daily operations of the team, ensuring all the required tasks are executed on time, adhering to the standard practices., • Monitor and report on daily and weekly performances. Deep dive on trends, identify the gaps in performance metrics and take corrective actions., • Execute best practices that improve customer, cost, and delivery partner outcomes· Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes., • Create and drive scalable standard work that enables remote support of a complex business area, • Proactively identify and lead process improvement initiatives though quantitative analysis and data-driven decision making, • Create, manage, support recognition and communication programs for scheduling team, • The designated shift pattern for this role is on Sundays and Thursdays, from 12:00 to 20:00 CET., • Experience comfort with ambiguity, • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, • Has knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills, • Experience defining projects, collecting requirements, designing process solutions, • Qualifications in Engineering, Operations, or related fields, • Excellent written and verbal communication skills in English; ability to communicate effectively and build partnership relationships with both agency management representatives and their delivery providers, • Experience with performance metrics and process improvement with demonstrable problem solving skills and analytical skills, • Ability to change and adapt as our business grows and you must adapt to changes in management, • Excellent customer service skills and interpersonal skills, • Direct management experience for employees and their performance, • Experience with strong project management skills and the ability to thrive in a fast-paced environment, • Experience in English-language communication skills, both written and verbal, • Experience with SQL and data visualization tools such as Tableau, • Experience working in a fast paced, quickly changing or international environment, • Bachelor's or Master's degree in Engineering, Operations, or a related field., • Management experience in a manufacturing, production or distribution environment., • Experience leading process improvements through Lean process, Kaizen, and Six Sigma. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Area Manager, BCN1 Operations

4 days ago

Barcelona

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Key job responsibilities • Create, oversee, and drive a culture of safety and wellbeing, • Analyse and implement changes to keep quality and productivity at a consistently high level, • Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility, • Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence, • Work collaboratively with management-level colleagues to standardise shift practices A day in the life You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers. About the team Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably. The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock. Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions. • Bachelor's degree or above, • Experience in people management, • Experience using data to influence business decisions, • Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner, • Speak, write, and read fluently in English, and have the ability to take direction in English, • Experience in development in the last 3 years, or experience managing teams, • Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma, • Experience in warehouse operations and logistics or equivalent, • Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment, • Master's degree Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.