Costa Cruises Customer Hub

Our client is looking for an ambitious leader to develop and own the commercial performance of our client’s international brands, reporting into the Managing Director. As the Commercial Director, you will be instrumental in shaping and executing the commercial strategy to propel the business success, by leading their strategic planning and ensuring that their leadership teams are focused on delivering the company plan. This role is pivotal in driving revenue growth, expanding market presence, and fostering strategic partnerships. The role will ensure our customer experiences are best in class by reducing customer friction points. They will work closely in a matrix organisation with Commercial, Tech, Product, Customer Services, Operations and Venues teams in order to identify issues and create actionable business plans to mitigate issues quickly. This role requires a deep understanding of the digital gambling market, strong leadership skills, and a proven track record in creating successful marketing campaigns. The ideal candidate will be innovative, analytical, and results-driven. In this role, you will lead a commercial team to drive the strategy forward for the business Responsibilities: - Develop and implement the commercial strategy to achieve business goals and revenue targets of all company brand - Identify and evaluate new market opportunities and revenue streams - Oversee market research and competitor analysis to inform strategic decisions - Prepare and manage the commercial budget, ensuring cost efficiency and financial performance and collaborate with the finance team to report on finance performance, providing insights and recommendations to the executive team - Manage and optimise pricing strategies, promotions, and customer acquisition costs while monitoring and analysing key performance metrics to identify areas of improvement and drive revenue-generating initiatives - Cultivate a workplace culture that empowers teams to thrive and overdrive performance. - Win more market share by being creative and innovative outside of current scope to attract new methods of bringing customers to our brands - Responsible for the customer research budget and its outputs, ensuring the company has a good customer lens on their brand - Develop and manage the marketing budget, ensuring optimal allocation of resources to achieve the strategy - Monitor and report on marketing expenditure and campaign performance - Utilise data analytics to measure and improve campaign performance and ROI - Create a unique environment for people to learn quickly and develop their careers. - Lead, mentor and inspire a team of professionals to achieve the digital strategic business plan - Foster a highly collaborative and high-performance culture within the International team and with external stakeholders - Identify and establish partnerships with key stakeholders, influencers and affiliates to expand our reach and influence to new players - Ensuring the voice of the customer is heard in the future roadmap - A key member of the leadership team, working on the delivery of our P&L alongside the other direct reports of the Managing Director Requirements - 4-5 years experience in a Head of or C level role within Commercial/Marketing and related areas within B2C iGaming operators. Bingo would be ideal. - Experience in iGaming operations within the Spanish market. - Proven success in leading and managing an iGaming brand P&L - Demonstrated track record of driving revenue growth, achieving commercial objectives and designing and implementing strategic plans - Broad gaming experience across different digital gaming functions (CRM, Marketing, Content, Product) is preferred - Experience working in a matrix management structure, ideally across multiple territories. - Exceptional leadership, collaboration, and communication skills, coupled with an analytical mindset for data-driven decision-making - Financial acumen with a track record of managing budgets and driving financial performance - Excellent leadership, communication, and interpersonal skills. - Ability to chair and lead cross-functional working groups, effectively managing internal stakeholders - Creative thinker with a passion for innovation and continuous improvement. - Customer focus with attention to detail - Knowledge of industry regulations and commitment to responsible gaming practices. - Able to communicate in Spanish and English proficiently.

Dutch or German-Speaking Digital Advertising Consultant in Barcelona As a Digital Marketing Consultant, you will work closely with businesses and marketing agencies to find the best advertising solutions. You’ll collaborate with a range of advertisers to deliver tailored digital strategies that drive their success. This role involves working towards individual sales targets as part of a larger team, helping to expand the client base across EMEA while positively influencing the digital marketing landscape. What You'll Do - Act as a trusted consultant, guiding clients in setting up and enhancing their PPC campaigns. - Identify client needs and goals to drive results and foster long-term relationships. - Upsell, increase spending, and ensure campaign sustainability. - Manage a high volume of daily client interactions via phone. What We’re Looking For - Fluent in Dutch or German with excellent English proficiency. - A BA/BS degree (MA/MSc in Marketing or Digital Marketing is a bonus). - 1-2 years of experience in sales and/or online advertising. - Exceptional communication, organizational, and analytical skills. - Ability to thrive in a fast-moving, collaborative environment. What’s in It for You - Competitive salary + bonus - Comprehensive training in sales and digital advertising. - Ongoing coaching for professional development. - Clear career growth opportunities within a leading global organization. - A permanent contract Location Hybrid in beautiful Barcelona, Spain.

This year marks 10 years since we launched the idea that simplifying our customers' lives is possible by offering an innovative solution that allows them to easily subscribe to, manage, and switch all types of contracts through a unique and intuitive platform. In that time, we have supported more than 1.5 million customers in France, Spain, and Italy, while investing in new verticals and positioning ourselves as a highly efficient, innovative, and competitive scale-up in a rapidly growing market. With over 900 employees across 3 locations, we are solidifying our position as a market leader in Europe. We are always on the lookout for talent ready to join a dedicated and motivated team driven by a meaningful project. Working with us means embracing a culture of excellence, innovation, and real impact. ⚡️As an Expert, your responsibilities will include: - Sales and Customer Support: Primarily selling in French, with occasional support for English-speaking customers as back-up, focusing on energy, internet, and home insurance contracts. Your strength of persuasion and negotiation will be your main assets on a daily basis! - Contract and CRM Management: Managing contract setups and terminations while maintaining accurate CRM records. 🔎About you : - You have a perfect level of french (C1 or bilingual) & english (C1). - At least 2 years of experience in a sales position - Empathetic, curious, tenacious and persuasive, you are an outstanding salesperson - You are comfortable with computing NIE required and/or valid European passport 💜What we offer : By joining papernest you will benefit from a package composed of: - Permanent 39-hour contract - Fixed salary (18 461€) + presence bonus (up to 1380€) + uncapped monthly bonuses: the more you sell, the more you earn! - Sanitas health insurance, 50% covered by papernest after 6 months of experience - Flexible Remuneration System, allowing you to dedicate part of your salary to tax-exempt services (restaurants, childcare, transport, etc.), and thus save money! ... and you will be part of a working environment which is : Inclusive, everyone has their place at papernest, and with more than 46 different nationalities, it is not uncommon to start a sentence in English et de la finir en Français o en español ¡ Comfortable, with incredible offices and 1500 m2 of terraces and garden, all 5 minutes from the beach, perfect for sunny lunches 🌞 Team oriented with regular events and team buildings Exciting and challenging, where you will find the necessary resources to develop your career thanks to our internal mobility policy Tasty : free breakfast every Tuesday! 🌟Hiring process : A first call in english & french, with Yvanna, from the Talent Acquisition team An interview in french with a Team Leader of an Operations team. If this is your challenge, don't miss it! We look forward to meeting you, no matter your gender, race, age, religion, disability, or sexual orientation. Our selection processes and workplace are inclusive and adapted for everyone. Ladies, we strongly encourage you to apply! Even if you feel that you do not meet all the criteria mentioned in this offer, please note that they are only indicative. Your application will be considered with great interest. Parity and diversity are an asset for our teams!

About the job JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new business to achieve personal and location revenue goals. • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the location based on market conditions and location needs. • Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service • Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports the company’s customer service standards. • Provides excellent customer service consistent with the daily service basics of the company. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Marketing Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

About the job Hosco - making hospitality an exciting journey! Hosco is the world's leading hospitality network bringing together 1.3 million professio- nals, 10’000 employers and 440 schools and universities around the globe. A Swiss company launched in October 2011, Hosco’s passionate purpose consists in making hospitality an exciting journey for professionals while empowering employers to grow talented teams and partnering with Educators to shape the future of the industry. Through Hosco’s technology and content, the audience accesses curated results, expert advice and ongoing support to make smarter decisions. Hosco is supported by a wide-range of business angels and European Venture Capital firms and has ambitious growth plans for the years to come. About the department: Our Industry Relations team is in charge of all relations with employers at hosco. Employers can be any business unit or corporate account directly linked with the hospitality industry. We currently support the recruitment of 5’000+ leading employers across the globe and our ambition is to welcome many more! We are looking for a Sales Development Representative (SDR) to act as the liaison between our potential clients and sales/account management team. Your role will be to seek new business opportunities by contacting and developing relationships with potential partners of hosco and organising meetings for appropriate executives to follow up and close. You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable sourcing new sales opportunities, cold calling potential clients, generating interest and qualifying prospects for meetings for sales executives and managers in the new business sales team. Some of the responsibilities and tasks will include: - Qualifying new leads: This is your nr 1 task! You'll use our own sales qualification framework to ensure leads meet the criteria required to move forward in our sales funnel. - Nurturing relationships: once you have identified a good fit, you will be responsible to build rapport with the leads guiding them towards a DEMO! That's how you'll meet and exceed your monthly targets. - Building your pipeline: to keep a steady flow of leads for you to reach, you can count on our Market Research team! But it's your role to work closely with them ensuring a consistent flow of potential leads. - Tracking and Reporting: You need to be the owner of your data. Ensure proper CRM and Google Calendar management, as well as your own record of your weekly achievements What this role will offer you: - The possibility to learn and develop around everything you need to know about sales - A great international and driven SDR team. Be part of a wider winning field sales team and progress in a company with great team spirit! - The opportunity to work with the best mentors to receive coaching, set goals for yourself and gain consideration for a promotion within the team or jumping to another team - Exposure to international appealing prospects and clients in Hospitality - The chance to work with the best tools available in sales necessary to be successful (CRM, e-marketing, etc) A dynamic team composed of 20+ nationalities. We’re from France, Spain, Colombia, Switzerland, UK, Argentina, Italy, USA… the list goes on! Team initiatives and events Flexible schedule Flexible work from home policy Department: Sales About you - You have a high level of communication to effectively build relationships and influence - You are a master in engaging conversations with others, know how to tailor your messages by phone, email, chat and in-person - You are fluent (native or near native level) English and French - both written and verbal required - You want to produce tangible results, proven experience working with and exceeding targets - You are engaging, enjoy problem solving and can prioritize and work autonomously - You are eligible to work in the EU / Barcelona - You are excited about working for a startup within business development - You are "client-ready" with at least 1 year of experience in outbound sales - Passionate for Hospitality Language required: English. Spanish, French, and Italian are a plus The company Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to all its professionals around the world. It has become the best partner to its members throughout their careers in the world’s fastest growing industry. Founded in 2011 by hospitality experts, Olivier Bracard (CEO) and Carl Julien (COO), Hosco currently connects hundreds of thousands of hospitality professionals with thousands of world-class companies. Furthermore, it has partnered with top hospitality schools around the world offering an ever-growing pool of the world’s best talent.

Senior Enterprise Sales Executive (SaaS) - Spain Location: Madrid, Spain (Remote/Home Office + Occasional Travel to Barcelona HQ) Department: Sales Reports To: Director of Sales, EMEA Job Type: Full-Time About Us PLANNAM is a leading WFM SaaS provider delivering cutting-edge solutions to enterprises with 500+ employees. We prioritize innovation, client success, and a global mindset. Join us in driving digital transformation across Europe! Position Overview: We seek a results-driven Senior Sales Executive to manage enterprise accounts (500+ employees) in Spain. This role focuses on direct sales (no team management) and requires frequent collaboration with C-suite stakeholders. You’ll work remotely from Madrid, travel to client sites, and occasionally visit our Barcelona HQ. Key Responsibilities: Client Acquisition: Close deals with new enterprise clients through consultative selling, tailored demos, and managing complex procurement cycles. Account Growth: Expand existing accounts via upselling/cross-selling, ensuring high retention and satisfaction. C-Suite Engagement: Build trust with executives (CIOs, CFOs, etc.) by aligning SaaS solutions with their strategic priorities. Travel Coordination: Conduct face-to-face meetings in Madrid, nearby regions, and attend quarterly meetings in Barcelona (travel ≈ 20-30%). Collaboration: Partner with Solutions Engineers and Customer Success to ensure smooth onboarding and ROI delivery. Required Qualifications: Language Mastery: Fluent in Spanish (native-level) and English (C1+). Proficiency in French, German, or Italian is a strong advantage. Experience: 5+ years in enterprise SaaS sales (500+ employee companies), with a track record of meeting/exceeding quotas. Education: Bachelor’s degree from a recognized institution (Business, Tech, or related field). Location: Reside in Madrid with flexibility to travel. Executive Presence: Ability to engage confidently with C-level stakeholders, supported by polished communication and negotiation skills. Preferred Qualifications: Experience selling [specific SaaS solutions, e.g., HRtech, ERP, CRM]. Existing network in enterprise sectors (e.g., Retail, Hospitality, manufacturing, healthcare and more). Familiarity with Salesforce/HubSpot and SaaS metrics (ARR, CAC, LTV). What We Offer: Competitive base salary (30K) + uncapped commission. Home office setup + travel/expense coverage. Career growth opportunities in a pan-European team. Inclusive culture that values diversity. We encourage women applications from candidates with international experience and multilingual proficiency.

About the job ¿Eres un/una recepcionista con pasión por el servicio al cliente? ¿Buscas un puesto con posibilidades de carrera dentro de la compañía hotelera más grande del mundo? ¡No busques más, en W Barcelona te estamos esperando! Tareas principales: - Realizar check-in y check-out. - Procesar todos los registros de ingreso de los huéspedes mediante la confirmación de las reservas, la asignación de las habitaciones y la entrega y activación de las llaves de las habitaciones. - Procesar todos los tipos de pagos realizados tales como los gastos de alojamiento y los pagos efectuados en efectivo, con cheques o tarjeta de débito o crédito. - Gestión de quejas. - Gestión de peticiones de clientes. - Proporcionar información sobre instalaciones y servicios. - Tareas administrativas. Lo que buscamos: - Experiencia previa de recepcionista en hoteles. - Actitud positiva y personalidad extrovertida. - Español e inglés avanzados. Lo que ofrecemos: - Contrato fijo discontinuo. - Ambiente dinámico. - Turnos seguidos de 8h rotativos. - Horario de lunes a domingo con dos días libres seguidos a la semana, un fin de semana libre al mes y planificación mensual de horarios. - Oportunidades de crecimiento dentro de la compañía. Beneficios: - Comedor de personal. - Actividades de Team Building. - Uniforme y lavandería interno y gratuito. - Descuentos en hoteles Marriott. - Oportunidades de aprendizaje y desarrollo. - Programas de reconocimiento y bienestar. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Department: Reception Language required: Spanish. The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.

Foreign Exchange Sales Consultant - Spain - Full Time Exciting opportunities have arisen in our Spanish operation to build a career with one of the most successful independent retail foreign exchange groups. We are dedicated to developing the skills of individuals and to helping them to achieve their goals. The role involves providing first class customer service to international travellers with the buying and selling of foreign currency. You will be responsible for: · Buying and selling foreign currencies · Money transfers · Credit card advances and much more. · Selling Tourist Related products and services. Additional Information: · It is essential that you have previous Retail or Customer Service Experience. · You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs. · The ideal candidate will have a flair for sales who can promote our products and services whilst working towards and achieving targets. The role will suit someone who is self-motivated, has an energetic attitude and can adhere to procedures. · In return for your commitment, we’ll offer you in-depth training and development, competitive pay, and an exciting incentive scheme for hitting sales targets. · You must have the ability to work under pressure. · Hours - 40 hours per week working between the hours of 07:45 to 23:00 pm. · You must be eligible to work full time in Spain and live in Madrid. · You must have a great attitude, we have a great and positive team and we want you to be part of it. Contract: Indefinite Languages: Professional English & Spanish (Mandatory) Shifts: Full time Start Date: