Telemarketing English/French Sales (FR Market - BtoC)

papernest, qu’est-ce que c’est au juste ? C’est LA solution qui révolutionne la gestion des contrats et abonnements. Pour déménager tous tes contrats avec toi, faire des économies sur les factures liées à ton logement et optimiser tes abonnements quotidiens. Tout cela en quelques minutes, en ligne ou au téléphone, gratuitement. Huit ans après nos débuts en 2015 à Paris, plus d’1,5 millions d’utilisateurs conquis en France, en Espagne et en Italie, une croissance de 2 à 900 collaborateur·trice·s, l’ouverture de 3 nouveaux bureaux à Reims, Barcelone et Varsovie, nous continuons notre hyper croissance avec l’arrivée de projets passionnants et encore plus audacieux. Alors, prêt·e à rejoindre l’aventure ? ⚡️ Tes futures missions : - Vente de contrats énergie, box internet et assurance habitation : tu seras responsable de la vente de nos services à une clientèle française. Ta force de persuasion et de négociation seront tes meilleurs atouts au quotidien! - Réception/émission d'appels et accompagnement clients : tu seras en charge de recevoir les appels et répondre aux questions des clients, comprendre leurs besoins spécifiques et leur fournir des solutions adaptées. 🔎 Profil recherché : - Tu maîtrises le français parfaitement et tu es à l’aise avec l’informatique (bilingue ou C2) - Expérience d’au moins 2 ans dans un poste commercial est un plus - Empathique, curieux, tenace et persuasif, tu es un vendeur hors pair! - NIE obligatoire et/ou Passeport européen en vigueur 💜 Ce que nous t’offrons : Ton package en rejoignant papernest : - CDI 39h - Salaire fixe 18 461€ bruts annuels + primes de présence jusqu'à 1 380€ bruts annuels + Primes de vente non plafonnées : plus tu vends et plus tu gagnes ! - Mutuelle Sanitas, prise en charge à 50% par papernest au bout de 6 mois d’ancienneté - Système de Rémunération Flexible, te permettant de dédier une partie de ton salaire à des services (restaurants, garde d'enfants, transport,...) exonérés d’impôts, et de faire ainsi des économies ! … et ton futur environnement de travail : Inclusif, tout le monde à sa place chez papernest, et avec plus de 46 nationalités différentes, chez nous il n’est pas rare de commencer sa phrase en français and finish it in English o en español ¡ Confortable, avec d’incroyables bureaux et 1500 m2 de terrasses et jardin aménagés, le tout à 5 minutes de la plage, parfait pour des déjeuners ensoleillés 🌞 Favorisant la cohésion d’équipe avec des événements et des team buildings réguliers Excitant et challengeant où tu trouveras les ressources nécessaires pour développer ta carrière grâce notamment à la formation continue et notre politique de mobilité interne Gourmand : petit déjeuner offert tous les mardis ! 🌟Processus de recrutement : - Un premier call avec Yvanna, de l'équipe Talent Acquisition - Un entretien avec un manager d'une équipe Opération Si ce challenge est le tien, n’hésite pas une seconde ! Nous avons hâte de te rencontrer et cela peu importe ton âge, ton sexe, tes origines, ta religion, ton orientation sexuelle, ou ton handicap. Nos processus de sélection ainsi que notre environnement de travail sont adaptés à tous. La diversité est un atout au sein de nos équipes ! Mesdames, nous vous encourageons vivement à postuler ! En effet, même si vous estimez ne pas répondre à la totalité des critères mentionnés dans cette offre, sachez qu'ils sont à titre indicatifs. Nous étudierons avec grand intérêt votre candidature. La parité et la diversité sont un atout pour nos équipes!

Como Teleoperador Comercial, formarás parte de un equipo de 150 expertos dedicados a atender las necesidades del mercado español. 🚀 ¿Tus futuras misiones? - Dar soluciones personalizadas y eficientes a los clientes, vendiendo contratos de energía, gas, telecomunicaciones, y seguros: Tus habilidades de persuasión y negociación serán claves para cerrar ventas. - Atiende llamadas 100% entrantes para asegurar la satisfacción del cliente. No harás venta fría. 💪 ¿Qué buscamos en ti? - Buscamos personas apasionadas y motivadas por las ventas. - 1 año de experiencia en el sector comercial: venta telefónica (atención y emisión de llamadas) o presencial. - Habilidades de comunicación efectiva y escucha activa. Si te entusiasma brindar una excelente satisfacción para el cliente. - Vendedor/a empático, tenaz, convincente y persuasivo. - Experiencia en fidelización de clientes: ayúdanos a construir relaciones sólidas y duraderas con nuestros clientes tras cerrar la venta. ¿Listo para el desafío? ¡Aplica ahora y lleva tu carrera al siguiente nivel con nosotros! 🙌

Como Teleoperador Comercial, formarás parte de un equipo de 150 expertos dedicados a atender las necesidades del mercado español. 🚀 ¿Tus futuras misiones? - Dar soluciones personalizadas y eficientes a los clientes, vendiendo contratos de energía, gas, telecomunicaciones, y seguros: Tus habilidades de persuasión y negociación serán claves para cerrar ventas. - Atiende llamadas 100% entrantes para asegurar la satisfacción del cliente. No harás venta fría. 💪 ¿Qué buscamos en ti? - Buscamos personas apasionadas y motivadas por las ventas. - 1 año de experiencia en el sector comercial: venta telefónica (atención y emisión de llamadas) o presencial. - Habilidades de comunicación efectiva y escucha activa. Si te entusiasma brindar una excelente satisfacción para el cliente. - Vendedor/a empático, tenaz, convincente y persuasivo. - Experiencia en fidelización de clientes: ayúdanos a construir relaciones sólidas y duraderas con nuestros clientes tras cerrar la venta. ¿Listo para el desafío? ¡Aplica ahora y lleva tu carrera al siguiente nivel con nosotros! 🙌

About the job JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new business to achieve personal and location revenue goals. • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the location based on market conditions and location needs. • Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service • Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports the company’s customer service standards. • Provides excellent customer service consistent with the daily service basics of the company. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Marketing Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

About the job POSITION SUMMARY Calculate figures for food inventories, orders, and costs. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Post invoices using computer programs. Conduct inventory audits to determine inventory levels and needs. Complete requisition forms for inventory and supplies. Notify manager/supervisor of low stock levels. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, unload, and process deliveries. Refuse acceptance of damaged, unacceptable, or incorrect items. Troubleshoot vendor delivery issues and oversee return process. Adhere to food safety and handling policies and procedures across all food-related areas. Monitor PAR levels for all food items to ensure proper levels. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education : High school diploma or G.E.D. equivalent. Related Work Experience : At least 1 year of related work experience. Supervisory Experience : No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Purchasing Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

About Our Client Our client is a key player in everyday consumer contracts. Their all-in-one comparison platform, launched in 2017, connects consumers with top providers in telecommunications, insurance, electricity, and gas across France. The company operates in several European countries (Spain, Greece, Portugal, etc.) and currently employs over 1,000 advisors. With offices already in Rouen and Tunis, the company is now expanding its European hub in Barcelona. Their mission is to make access to energy, insurance, and telecom services simpler, more affordable, and more sustainable. Core values such as respect, transparency, curiosity, and continuous learning create a workplace where everyone can be themselves and grow every day. Your Responsibilities - Handle inbound calls: actively listen and identify customer needs to offer the most suitable solution. - Advise and sell energy and telecom contracts, ensuring customer satisfaction and loyalty. - Manage contract signing, adapting the process to the specific needs of each customer. - Achieve and exceed sales targets, contributing to the success of your team. Your Profile We’re looking for someone passionate about sales and customer contact, with a dynamic and result-driven mindset. We’d love to have you on the team if: - You have initial experience in sales (ideally in telesales or call centers). - You enjoy selling, taking on challenges, and reaching ambitious goals. - You're confident on the phone and enjoy talking to new people. - You speak Greek as your native language. - You're results-oriented, analytical, and capable of making decisions, ideally with knowledge of CRM tools. - Experience with a comparison platform or direct sales company is considered a plus. What We Offer ● Full-time permanent contract (CDI) ● Extra benefits: meal vouchers and complementary health insurance ● Career development opportunities and fast growth within a rapidly expanding company ● A friendly, energetic work environment with a highly motivated team

Operador(a) de Telemarketing – Vendas | Mercado Português Vendas e Marketing Sobre o nosso cliente O nosso cliente é um ator essencial no setor dos contratos do dia a dia. O seu comparador “tudo-em-um”, criado em 2017, liga os consumidores aos principais operadores de telecomunicações, seguradoras e fornecedores de eletricidade e gás em França. Presente em vários países da Europa (Espanha, Grécia, Portugal, etc.), atualmente conta com mais de 1.000 consultores. Já tem escritórios em Rouen e Tunes, e está atualmente a desenvolver o seu hub europeu em Barcelona. A missão do nosso cliente é tornar o acesso à energia, aos seguros e às telecomunicações mais simples, acessível e sustentável. Os seus valores fundamentais — respeito, transparência, curiosidade e aprendizagem contínua — criam um ambiente onde cada pessoa pode ser autêntica e aprender todos os dias. As tuas responsabilidades - Atender chamadas recebidas: escutar e identificar as necessidades dos clientes para lhes propor a solução mais adequada. - Aconselhar e vender contratos de energia e telecomunicações, garantindo a satisfação e fidelização dos clientes. - Gerir a assinatura dos contratos, adaptando-te às necessidades específicas de cada cliente. - Atingir e superar os teus objetivos de vendas, contribuindo para o sucesso da tua equipa. O teu perfil Procuramos alguém apaixonado por vendas e pelo contacto com o cliente, com uma atitude dinâmica e orientada para os resultados. Teremos muito gosto em contar contigo na equipa se: - Tens uma primeira experiência de sucesso em vendas (idealmente em televendas ou call center). - Gostas de vender, enfrentar desafios e atingir objetivos ambiciosos. - Sentes-te confortável ao telefone e gostas de comunicar com novos clientes. - Falas português como língua materna. - És orientado(a) para os resultados, com capacidades de análise, tomada de decisões e, idealmente, conhecimentos de ferramentas de CRM. - Ter experiência numa empresa de comparação ou numa empresa de venda direta será considerado um ponto a favor. O que oferecemos: ● Contrato sem termo (CDI) a tempo inteiro ● Benefícios adicionais: seguro de saúde e um ambiente de trabalho dinâmico e acolhedor ● Oportunidades de desenvolvimento profissional e progressão rápida numa empresa em forte crescimento ● Um ambiente de trabalho agradável e estimulante, com uma equipa motivada

Descripción del puesto: Somos la empresa internacional especializada en la venta de equipos estéticos - Zemits, buscamos un/a profesional con experiencia en ventas para unirse a nuestro equipo en Barcelona. Responsabilidades: Realizar ventas telefónicas a clientes potenciales interesados (ventas cálidas) Gestionar y actualizar la base de datos en CRM Cumplir y superar los objetivos de ventas y KPIs establecidos Requisitos: Experiencia comprobada en ventas Buen manejo de herramientas CRM Excelentes habilidades de comunicación verbal y escrita Español fluido Ofrecemos: Contrato oficial según legislación española Salario fijo + comisiones Formación continua y acompañamiento Jornada completa presencial: lunes a viernes de 9:30 a 17:30 Ambiente profesional, moderno y dinámico Si te interesa la vacante, envíanos tu CV o contáctanos directamente. ¡Esperamos conocerte! Опис посади: Ми - міжнародна компанія, спеціалізована на продажу естетичних апаратів, Zemits, шукаємо професіонала з досвідом у продажах для приєднання до нашої команди в Бадалоні. Якщо вас зацікавила вакансія, надішліть своє резюме або зв’яжіться з нами безпосередньо. Чекаємо на знайомство з вами!

Tu misión Serás responsable de liderar la prospección, cualificación y presentación del servicio, asegurando una experiencia fluida y profesional para nuestros clientes potenciales. Serás el primer punto de contacto en el proceso de venta y el encargado de abrir nuevas oportunidades de negocio. Tus objetivos principales Identificar y contactar clientes potenciales en los sectores B2C (particulares) y B2B (agencias inmobiliarias, promotores). Validar que los leads cumplen con el perfil ideal para el servicio. Presentar el valor y los beneficios de nuestros servicios de inspección. Facilitar el cierre y la contratación del servicio, asegurando una transición fluida hacia el equipo de atención al cliente. Coordinar con los colaboradores la realización del servicio de inspección Asegurarse que el servicio se realiza y velar por la calidad del mismo. Entregar el informe técnico al cliente y hacer seguimiento del mismo Registrar comentarios sobre la experiencia del cliente. Ser el contacto de atención activo para resolver cualquier duda que se genere en todo el proceso de venta y post-venta. ¿Qué te ofrecemos? Trabajar en una empresa en pleno crecimiento. Salario: 23K + Extras Modelo de trabajo: Remoto y flexibilidad horaria Formación continua para desarrollar tu carrera profesional. Unirte a un equipo apasionado que está revolucionando el sector inmobiliario. Retribución competitiva con salario fijo más variable en función de resultados. Crecimiento profesional en un rol estratégico dentro de la empresa. Tipo de puesto: Jornada completa, Media jornada Beneficios: Flexibilidad horaria Programa de formación Teletrabajo Horario: De lunes a viernes Retribución complementaria: Bono por objetivos Plan de comisiones Experiencia: Ventas: min. 3 años Idioma: Inglés (Obligatorio) Español (Obligatorio) Catalán (Obligatorio) Ubicación del trabajo: Teletrabajo híbrido en 08011 Barcelona, ​​Barcelona provincia

About the job Hosco - making hospitality an exciting journey! Hosco is the world's leading hospitality network bringing together 1.3 million professio- nals, 10’000 employers and 440 schools and universities around the globe. A Swiss company launched in October 2011, Hosco’s passionate purpose consists in making hospitality an exciting journey for professionals while empowering employers to grow talented teams and partnering with Educators to shape the future of the industry. Through Hosco’s technology and content, the audience accesses curated results, expert advice and ongoing support to make smarter decisions. Hosco is supported by a wide-range of business angels and European Venture Capital firms and has ambitious growth plans for the years to come. About the department: Our Industry Relations team is in charge of all relations with employers at hosco. Employers can be any business unit or corporate account directly linked with the hospitality industry. We currently support the recruitment of 5’000+ leading employers across the globe and our ambition is to welcome many more! We are looking for a Sales Development Representative (SDR) to act as the liaison between our potential clients and sales/account management team. Your role will be to seek new business opportunities by contacting and developing relationships with potential partners of hosco and organising meetings for appropriate executives to follow up and close. You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable sourcing new sales opportunities, cold calling potential clients, generating interest and qualifying prospects for meetings for sales executives and managers in the new business sales team. Some of the responsibilities and tasks will include: - Qualifying new leads: This is your nr 1 task! You'll use our own sales qualification framework to ensure leads meet the criteria required to move forward in our sales funnel. - Nurturing relationships: once you have identified a good fit, you will be responsible to build rapport with the leads guiding them towards a DEMO! That's how you'll meet and exceed your monthly targets. - Building your pipeline: to keep a steady flow of leads for you to reach, you can count on our Market Research team! But it's your role to work closely with them ensuring a consistent flow of potential leads. - Tracking and Reporting: You need to be the owner of your data. Ensure proper CRM and Google Calendar management, as well as your own record of your weekly achievements What this role will offer you: - The possibility to learn and develop around everything you need to know about sales - A great international and driven SDR team. Be part of a wider winning field sales team and progress in a company with great team spirit! - The opportunity to work with the best mentors to receive coaching, set goals for yourself and gain consideration for a promotion within the team or jumping to another team - Exposure to international appealing prospects and clients in Hospitality - The chance to work with the best tools available in sales necessary to be successful (CRM, e-marketing, etc) A dynamic team composed of 20+ nationalities. We’re from France, Spain, Colombia, Switzerland, UK, Argentina, Italy, USA… the list goes on! Team initiatives and events Flexible schedule Flexible work from home policy Department: Sales About you - You have a high level of communication to effectively build relationships and influence - You are a master in engaging conversations with others, know how to tailor your messages by phone, email, chat and in-person - You are fluent (native or near native level) English and French - both written and verbal required - You want to produce tangible results, proven experience working with and exceeding targets - You are engaging, enjoy problem solving and can prioritize and work autonomously - You are eligible to work in the EU / Barcelona - You are excited about working for a startup within business development - You are "client-ready" with at least 1 year of experience in outbound sales - Passionate for Hospitality Language required: English. Spanish, French, and Italian are a plus The company Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to all its professionals around the world. It has become the best partner to its members throughout their careers in the world’s fastest growing industry. Founded in 2011 by hospitality experts, Olivier Bracard (CEO) and Carl Julien (COO), Hosco currently connects hundreds of thousands of hospitality professionals with thousands of world-class companies. Furthermore, it has partnered with top hospitality schools around the world offering an ever-growing pool of the world’s best talent.

Our client is looking for an ambitious leader to develop and own the commercial performance of our client’s international brands, reporting into the Managing Director. As the Commercial Director, you will be instrumental in shaping and executing the commercial strategy to propel the business success, by leading their strategic planning and ensuring that their leadership teams are focused on delivering the company plan. This role is pivotal in driving revenue growth, expanding market presence, and fostering strategic partnerships. The role will ensure our customer experiences are best in class by reducing customer friction points. They will work closely in a matrix organisation with Commercial, Tech, Product, Customer Services, Operations and Venues teams in order to identify issues and create actionable business plans to mitigate issues quickly. This role requires a deep understanding of the digital gambling market, strong leadership skills, and a proven track record in creating successful marketing campaigns. The ideal candidate will be innovative, analytical, and results-driven. In this role, you will lead a commercial team to drive the strategy forward for the business Responsibilities: - Develop and implement the commercial strategy to achieve business goals and revenue targets of all company brand - Identify and evaluate new market opportunities and revenue streams - Oversee market research and competitor analysis to inform strategic decisions - Prepare and manage the commercial budget, ensuring cost efficiency and financial performance and collaborate with the finance team to report on finance performance, providing insights and recommendations to the executive team - Manage and optimise pricing strategies, promotions, and customer acquisition costs while monitoring and analysing key performance metrics to identify areas of improvement and drive revenue-generating initiatives - Cultivate a workplace culture that empowers teams to thrive and overdrive performance. - Win more market share by being creative and innovative outside of current scope to attract new methods of bringing customers to our brands - Responsible for the customer research budget and its outputs, ensuring the company has a good customer lens on their brand - Develop and manage the marketing budget, ensuring optimal allocation of resources to achieve the strategy - Monitor and report on marketing expenditure and campaign performance - Utilise data analytics to measure and improve campaign performance and ROI - Create a unique environment for people to learn quickly and develop their careers. - Lead, mentor and inspire a team of professionals to achieve the digital strategic business plan - Foster a highly collaborative and high-performance culture within the International team and with external stakeholders - Identify and establish partnerships with key stakeholders, influencers and affiliates to expand our reach and influence to new players - Ensuring the voice of the customer is heard in the future roadmap - A key member of the leadership team, working on the delivery of our P&L alongside the other direct reports of the Managing Director Requirements - 4-5 years experience in a Head of or C level role within Commercial/Marketing and related areas within B2C iGaming operators. Bingo would be ideal. - Experience in iGaming operations within the Spanish market. - Proven success in leading and managing an iGaming brand P&L - Demonstrated track record of driving revenue growth, achieving commercial objectives and designing and implementing strategic plans - Broad gaming experience across different digital gaming functions (CRM, Marketing, Content, Product) is preferred - Experience working in a matrix management structure, ideally across multiple territories. - Exceptional leadership, collaboration, and communication skills, coupled with an analytical mindset for data-driven decision-making - Financial acumen with a track record of managing budgets and driving financial performance - Excellent leadership, communication, and interpersonal skills. - Ability to chair and lead cross-functional working groups, effectively managing internal stakeholders - Creative thinker with a passion for innovation and continuous improvement. - Customer focus with attention to detail - Knowledge of industry regulations and commitment to responsible gaming practices. - Able to communicate in Spanish and English proficiently.