¿Eres empresa? Contrata marketing sales with en candidatos en Barcelona
About the job Como Maitre, serás responsable de gestionar y organizar las actividades y servicios de un establecimiento de F&B del hotel (restaurante, salón, servicio de habitaciones, etc.) en el esfuerzo continuo del hotel por ofrecer un servicio excepcional a los huéspedes y rentabilidad financiera. ¿Qué tendrás que hacer? Gestionar las operaciones diarias, garantizando los procesos y procedimientos relacionados con la preparación de los productos, la calidad y el servicio y el cumplimiento de las normas y estándares Organizar, coordinar y asignar las actividades, tareas y turnos del personal. Supervisar el servicio del equipo de F&B Asegurarse de que los miembros del equipo conocen y ofrecen los diferentes productos y servicios disponibles del hotel. Asegurarse de que toda la información comunicada por el dept.comercial del hotel es recibida y ejecutada por el equipo. Trabajar en la planificación del menú de acuerdo con los criterios de calidad de la empresa. Supervisar el montaje de las salas del hotel en la organización de eventos, organizando la disposición de las salas Mantener un contacto directo y frecuente con los huéspedes. Demostrar un excelente conocimiento de los huéspedes frecuentes prestando atención a sus preferencias. Gestionar y controlar los comentarios, sugerencias y quejas de los huéspedes, creando y ejecutando planes de acción. Desarrollar e implementar procedimientos para gestionar la calidad del área Identificar oportunidades para incrementar los ingresos del Departamento de F&B (Upselling) Controlar los gastos en todas las áreas y participar en la preparación del presupuesto del departamento. Reclutar, entrevistar y formar al equipo. Supervisar, comentar y reconocer el rendimiento y el desarrollo del equipo Garantizar el cumplimiento de las normas de salud, seguridad, higiene y concienciación sobre el alcohol. ¿Qué buscamos? 2-3 años desarrollando funciones similares Formación profesional en hostelería/F&B. Idioma local (español) y del inglés. Conocimiento de programas informáticos (Microsoft Office, TMS, etc.) y del sistema POS. Dotes de organización y liderazgo. Conocimiento comercial y capacidad de venta. Habilidades interpersonales y de comunicación. Capacidad para reconocer y resolver problemas ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa. Department: F&B service The company Welcome to Minor Hotels Europe & Americas, formerly NH Hotel Group. Minor Hotels is a global hospitality leader with a global network of more than 550 hotels across six continents. We drive growth through eight diverse hotel brands – Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow and Tivoli – and a portfolio of related hospitality businesses. Perpetually driven by an entrepreneurial spirit, Minor creates better brands, businesses and partnerships by always focusing on what matters most to our guests, our team members and our partners.
About the job POSITION SUMMARY Calculate figures for food inventories, orders, and costs. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Post invoices using computer programs. Conduct inventory audits to determine inventory levels and needs. Complete requisition forms for inventory and supplies. Notify manager/supervisor of low stock levels. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, unload, and process deliveries. Refuse acceptance of damaged, unacceptable, or incorrect items. Troubleshoot vendor delivery issues and oversee return process. Adhere to food safety and handling policies and procedures across all food-related areas. Monitor PAR levels for all food items to ensure proper levels. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education : High school diploma or G.E.D. equivalent. Related Work Experience : At least 1 year of related work experience. Supervisory Experience : No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Purchasing Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
About the job Queremos personas responsables, apasionadas, comprometidas capaces de: • Crear una experiencia excepcional con todos los clientes durante el servicio. • Asegurar la satisfacción del huésped durante el servicio, favoreciendo e impulsando la creación de experiencias como motor del día a día. • Favorecer el buen clima laboral dentro del Departamento de F&B, fomentando el trabajo en equipo y apoyando y colaborando con el resto de los compañeros en todo momento. • Vender y promocionar productos in-house (desayuno, SPA, restaurantes, room service, etc.) favoreciendo un incremento del gasto extra del huésped en el hotel. • Informar al Manager de Servicio para que pueda alimentar el perfil de cada huésped con toda la información necesaria (quejas, incidencias, preferencias, gustos, etc.), a fin de generar experiencias de cara a próximas estancias. • Realizar un buen cierre de servicio, dejando en buen estado y limpio su rango y comunicando al manager cualquier tema que quede pendiente. • Colaborar en las tareas de antes y después del servicio. • Control y revisión de los productos realizando el inventario de material de salas y bebidas. • Manteuna comunicación directa con cocina antes, durante y después del servicio. • Tener un excelente conocimiento sobre nuestra oferta gastronómica y de bebidas. • Saber desempeñar múltiples tareas, priorizar y mantener la calma bajo presión. • Oportunidades continuas de formación y crecimiento dentro de la empresa. Crea junto a nosotros tu plan de carrera en Nobu Hospitality. • Si te unes a Nobu Restaurant trabajarás en un ambiente dinámico y colaborativo. Formar parte de nuestro equipo significa formar parte de una gran FAMILIA, en donde trabajar con pasión y kokoro son nuestros principales valores. • En Nobu Restaurant nos parece importante la estabilidad de nuestros empleados/as por lo cual ofrecemos contratos indefinidos, de jornada completa, con un horario seguido, turno tarde/noche. • En Nobu Hotel Barcelona, el bienestar de nuestros empleados es una prioridad. Disfruta de clases de yoga gratuitas y mantén una alimentación consciente y equilibrada con nuestro comedor de personal estilo buffet. • Salario Competitivo: Remuneración según el convenio de hostelería de Cataluña, con adicionales por nocturnidad y propinas. • Acompañamiento psicológico gratuito. • Descuentos dentro de Nobu Hospitality. Department: F&B kitchen F&B service About you Titulación mínima: ESO/EGB Experiencia: 1 año Categoría profesional: Empleado Residencia: Provincia vacante Idioma imprescindible: Español - Nativo • Formación mínima: Bachillerato o certificado de formación profesional equivalente. Se prefiere cierta formación universitaria o un título universitario. Preferible titulación en turismo o gestión hotelera. • Experiencia: Experiencia mínima de 2 años en la industria de lujo, hoteles, restaurantes gastronómicos. • Comunicación: Nivel alto de inglés y español. Otros idiomas son positivamente valorados. Languages required: English and Spanish. The company The magic of Barcelona meets the iconic spirit of Nobu Hotels. A luxury lifestyle experience designed for the sophisticated traveler. The stylish hotel offers 259 sleek and spacious accommodations, an elegant spa and gym, thoughtfully tailored meeting and event spaces, the world-class Nobu Restaurant, and Kozara- a Japanese inspired tapas bar, along with panoramic views of the city and the sea. Secluded from the busy streets of Barcelona, the hotel is located close to the charming neighborhood Eixample giving guests a genuinely Catalan feel of the city. Located near Plaza de España and just a mere stroll away from the high-speed rail and conference center Fira de Barcelona, guests have also quick access to Montjuic Olympic area, the cruise ship terminal and International El Prat Airport. Most points of interest in the city can be reached within 10 minutes by car. Naturally organic materials blended with refined Japanese nuances craft your urban respite while capturing the vibrant energy and colorful character of Barcelona. Stay at Nobu Hotel, your ultimate playground among design hotels in the city center.
About the job Are you passionate about Hospitality world? Do you have a minimum of 5 years or more of experience as a Sales Manager? At Hilton Barcelona, we are looking for a Corporate Sales Manager to be part of the Sales Team. About us : Opened as the chain´s flagship hotel in Barcelona, in the corporate and financial district. Hilton Barcelona is surrounded by shopping, restaurants, and leisure options. Explore the city at your leisure from this conveniently located hotel at only 10 minutes away from the city centre, and excellently communicated to the Airport (10 minutes) and the High-Speed Train Station (5 minutes).290 contemporary and fresh Rooms and Suites, with a unique decoration, inspired by famous Catalan architect Antoni Gaudi and outfitted with the finest amenities. Enhance your stay and upgrade to an Executive room or Suite, with preferential access to the Executive Lounge, a wide assortment of services and experiences. Unwind at The Vibe Bar, a unique meeting point for after work where new trends and elegance mixes to become a different and innovative spot. Mosaic Restaurant stands up for its first quality cuisine based in proximity products (Local fresh market products), and by keeping the authentic and traditional Mediterranean recipes. Position purpose: To drive hotel revenue & market share by increasing the penetration on the existing accounts and growing the base of corporate clients by securing new contracts. Develop the market segment by executing strategies agreed with the Director of Sales.Maximise the Corporate Accounts rooms, groups, conference, and events revenue through pro-active specific sales actions. Planning and Organising:Develops and maintains excellent product knowledge (rooms, meeting spaces, and outlets) as well as maintains up to date customer records and keep updated the segment action plans and financial objectives monthly.Coordination of the hotel’s sales activities with the aim to generate optimal room occupancy and high accommodation, C&E and F&B sales and other revenues.Attending all department and hotel meetings as necessaryTo work with Hotel Management and Directors to communicate changes in the local market conditions and provide effective and timely solutions to minimise any detrimental effects.Develops the Hotel Sales & Marketing Plan for the Corporate segment which accurately interprets the objectives of the business and uses this to communicate with, and to focus the teams and own efforts.Contributes to the development of regional sales and marketing initiatives recommending, implementing, and monitoring appropriate local activity. Pro-active Sales Approach:Identify new business leads by examining local market trends and competition activities, and by examining the hotel PMS and other systems.Conduct yourself as a professional representative of the hotel at various industry tradeshows, conferences, and adhere to the guidelines of the budget and sales & marketing plan.Develops key account plans, detailing objectives, timescales, and sales methods to support the defined accounts strategies.Works with the Hilton International Sales Teams to manage and undertake activity on Key Global Accounts.Ensures permanent observation of the market and competitors monitoring the sales results and keep the DOS informed of any changes. Obtains knowledge of competitor’s products to understand the marketplace and target potential corporate accounts.Target key accounts potential for the company, generate new business, close deals, and increase revenue by sales calls, on-site visits / site inspections, and community networking.Regularly organize enough entertainments with current and potential customers for developing relationship and explore new business opportunity. Contracting Process:Run smoothly and respecting the deadlines the RFP season (Business Cases Submission, discuss Rate Strategy, RFP submissions/negotiation/contracting, and activation of the deals closed). Works with the Hilton International Sales Teams to drive new Global Accounts and increase the share of the existing ones.Make sure the local accounts are recontracted before the end of each year and the rates are activated in the systems.Review quarterly with the existing accounts the production generated vs the targeted volume to put in place corrective actions if needed.Executes and supports the administrative aspects of the contracting process (e.g. contract creations for Local Accounts, code creations if needed). Internal and External Relationships:Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Supports the Director of Sales and Marketing in preparing the department budget of the segment.Accurately identifies the level of influence and decision-making power of contacts in the customer organisation and uses these to secure business. Grow the points of contact in each organization.Develop relationships within the community to strengthen and expand the customer base for sales opportunities.Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.Work closely with the Director of Sales and Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels. Administration / Systems:Ensure CRM is constantly up to date with account, contacts, and tasks information.Works with Microsoft Office package (excel, word, power point)Keep up to date the tracking tools to monitor the progress of the accounts managed. General other responsibilities:Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.Generating monthly segment data and reports for analysis and monthly owner report.Contributes ideas to improve the products and services offered.To complete an agreed number of Face-to-Face appointments per week.Attend sales events/ Tradeshows that are relevant and measure ROI.To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up.To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up.Promoting Hilton Worldwide Values as the foundation of the organisations culture.Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by example.Attend all relevant training and development activities as required.Maintain excellent team spirit by supporting and encouraging all Team members.To balance the above in harmony with the right balance of time and energy spent generating new business. The offer: 30 vacation daysInternal and external development and training opportunitiesStaff discounts for overnight stays and gastronomic services worldwideParking, laundry & mobile phone What are we looking for? University degree (Business or Hospitality Management is preferred) or equivalent or experience in lieuGood knowledge of the Barcelona corporate business market. Experience in RFP processes and account management. High communication skills in English and Spanish. Several years of experience in a reservation or sales environment in the hospitality industry or similar position. Affinity for computer systems. Must have excellent numerical, analytical and critical reasoning skills. Qualities, Skills & Knowledge: Excellent selling capability. Excellent organisational and planning skills. Accountable and resilient. Ability to work under pressure. Flexibility to respond to a range of different work situations. Excellent relationship builderCollaborativeStrong customer focusStrong delivery focusStrong decision-making skillsStrong influencing skills Strong in critical thinking, Good numerical skills Ability to prioritise the business-critical actions from a range of conflicting needs. Self-motivated. Ability to communicate openly and clearly both verbally and in writing. This is an exceptional opportunity for a Sales Manager to shape and drive the Corporate segment in a fast-growing global Hospitality company. If you possess the required skills and are ready for a challenging and rewarding role, we encourage you to apply. At HILTON BARCELONA we firmly believe in equality as a fundamental principle that drives our success and strengthens our corporate culture. We are committed to creating an inclusive and equitable work environment where every employee has equal access to opportunities for development and growth, regardless of their background, gender, race, sexual orientation, religion, special ability or any other personal characteristic.Your personal and curricular data may be part of our databases to participate in our current and future selection processes and will be kept for a maximum of one year. Your personal data may be communicated to third parties that assist us in the management of applications, such as platform providers, hosting services, as well as in our software and applications that may contain data about you. Department: Sales The company Enjoy the convenient location in the heart of Barcelona’s financial district at the Hilton Barcelona hotel. Travel to the hotel by car from Barcelona International Airport in just 15 minutes and from Sants Train Station in five. Walk for just five minutes to reach the Maria Cristina underground station or take a bus from in front of the hotel. Both options provide easy access to explore the many attractions of Barcelona and the city center.
About the job The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI’s). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations. Qualifications: · Minimum of five years’ experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment. · Exceptional communication, problem solving decision making and interpersonal skills. · Ability to lead with a “global” perspective in a culturally diverse and dynamic environment. · Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods. · Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques · Knowledge of policies and practices involved in the human resources function. · Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes. · Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or “on the job” progressive experience equivalent. · Intermediate computer software skills required. Number of positions: 10 Department: Guest Relations The company Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.
About the job Reportando al Chef de Partie y al Sous Chef, serás responsable de asegurar que la cocina del punto de venta asignado funcione de manera efectiva para producir el producto de más alta calidad para nuestros clientes más exigentes. Ofrecer constantemente un servicio profesional, cálido y proactivo a los clientes, al tiempo que apoya a los demás compañeros. Asistir en la preparación y el servicio de todas las opciones de comidas para los menús a la carta y/o buffet de acuerdo con las recetas y los estándares del hotel. Asegurarse de la limpieza y el mantenimiento de todas las áreas de trabajo, utensilios y equipos. Conocimiento de las normas APPCC y su aplicación práctica. Revisar y controlar el material de uso en la cocina, comunicando cualquier incidencia al respecto, así como reportar incidencias de mantenimiento. Informar al jefe de partida o al Sous Chef de exceso/falta de género para el uso diario, así como controlar y cuidar de la conservación y aprovechamiento de los productos puestos a su disposición. Preparación de los platos según recetas, estándares de calidad y presentación del hotel evitando desperdicios. Dar soporte al Chef de Partie en operaciones de training, evaluación y motivación del equipo. Mantener y mejorar los productos alimenticios a través del desarrollo creativo del menú y su presentación. Conocer en profundidad todo el menú, las ofertas diarias y las promociones. ¿Qué ofrecemos? • Tarjeta de beneficios con tarifas de descuentos en Accor en todo el mundo. • Formación continua a través de nuestra plataforma Academy. • Oportunidad de desarrollar tu talento y crecer dentro de la propiedad y en todo el mundo. • Parking para bicicletas y monopatines. Department: F&B kitchen Requisitos: Contar con experiencia previa en el ámbito Culinario Contar con Diploma Certificación en una disciplina Culinaria (se valorará) Poseer fuertes habilidades interpersonales y de resolución de problemas. Ser altamente responsable y confiable. Contar con capacidad para trabajar bajo presión en un entorno acelerado. Capacidad para trabajar con cohesión como parte de un equipo. Contar con la capacidad de centrar su atención en las necesidades del huésped, siempre conservando la calma y siendo cortés. Idiomas: español, inglés es un plus. Experiencia mínima de 2 años en un puesto similar, se valorará experiencia en hoteles de similar categoría o restaurantes Tipo de contrato: Fijo- Discontinuos Turnos Rotativos Languages required: English and Spanish. French is a plus The company Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors.
About the job Are you passionate about Hospitality world? Do you have a minimum of 3 years of experience as a C&E Coordinator? At Hilton Barcelona, we are looking for a Groups and C&E Coordinator to be part of the Sales Team. About us:Opened as the chain´s flagship hotel in Barcelona, Hilton Barcelona has become a newly-design hotel for a full experience in Barcelona. Explore the city at your leisure from this conveniently located hotel, just 10 minutes from the city centre and a fantastic base to discover all the main attractions. Enhance your stay and upgrade to an Executive room or Suite, with preferential access to the Executive Lounge, a wide assortment of services and experiences. Unwind at The Vibe Bar, a unique meeting point for after work where new trends and elegance mixes to become a different and innovative spot. Mosaic Restaurant stands up for its first quality cuisine based in proximity products (Local fresh market products), and by keeping the authentic and traditional Mediterranean recipes. Position purpose: To drive hotel revenue securing and increasing the productivity of existing accounts. Develop the necessary market segments by executing strategies agreed by the GC&E Manager and the Director of Sales. Planning and Organising:Run a culture of high-quality standards for relationship building, customer service and keep a pre-event arrival experience up to the standards (i.e. close menus, attendees, program, rooming list and link if needed)Follows the Team performance on necessary procedures for the pre, during and post event. Review together with the operations team the BEO and run the pre-con with the client and team members involved. Build strong relationships with the group leader by being present from the time the file is passed by the converting team (i.e. review all the needed services, run morning briefings and evening debriefs with the group leader, run exit meeting to finalise the invoicing) Actively be in touch with the operations team on daily bases to ensure the event items are prepare and the event runs smoothly.Enter rooming lists with accurate routings & traces. Enter and update all group rooming lists in OnQ PM and, check and fix the room block in OnQ R&I. Follow up with meeting planners e.g. Chase for rooming lists, menu choices, deposit payments, agenda… Prepares VIP arrivals (meeting planners) and makes sure all departments concerned are aware of their arrival and welcomes Meeting Planners. Welcome VIPs of the groupsParticipating in pre-event site inspections and/or pre-con meetings.Attending BEOs Meeting 1 day/week, to inform individually about the planification of each group with the people involved of other departments, including the General Manager. Groups & Events Management:Accurately makes uses of the tools provided and uses these to secure businessDevelop customer accounts within key clients to increase market share and assure repeat business.Negotiate room rates with clients. Prepare company contracts for the hotel in accordance with current business and pricing conditions. Customer Relationships:Keeps Hotel information relating to customer requirements, interests and market activities up to date using Hilton proceduresReviews customer base to determine new opportunities for account penetrationLiaises with Director of Sales to review the effectiveness of sales activitiesContributes ideas to improve the products and services offered. Administration:Keep CRM constantly up to date with account and opportunity informationCompliant with all systems, procedures and Sales best practice as laid down by Hilton Worldwide.Ensure that all activities are in compliance with national laws and regulations, and Hilton Worldwide’s operating policies, processes and systems. General other responsibilities:Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by exampleAttend all relevant training and development activities as required The offer: 30 vacation daysInternal and external development and training opportunitiesStaff discounts for overnight stays and gastronomic services worldwide. Experience: Flexible attitude Previous experience of driving Sales to achieve business targets Previous experience of being an integral member of a business leadership team High level of selling capability and an ability and desire to improve selling techniques to drive revenue to the hotel. Excellent organisational and planning skills Accountable and resilient Ability to work under pressure. At HILTON BARCELONA we firmly believe in equality as a fundamental principle that drives our success and strengthens our corporate culture. We are committed to creating an inclusive and equitable work environment where every employee has equal access to opportunities for development and growth, regardless of their background, gender, race, sexual orientation, religion, special ability or any other personal characteristic. Your personal and curricular data may be part of our databases to participate in our current and future selection processes and will be kept for a maximum of one year. Your personal data may be communicated to third parties that assist us in the management of applications, such as platform providers, hosting services, as well as in our software and applications that may contain data about you. Department: Marketing The company Enjoy the convenient location in the heart of Barcelona’s financial district at the Hilton Barcelona hotel. Travel to the hotel by car from Barcelona International Airport in just 15 minutes and from Sants Train Station in five. Walk for just five minutes to reach the Maria Cristina underground station or take a bus from in front of the hotel. Both options provide easy access to explore the many attractions of Barcelona and the city center. Settle in to a contemporary guest room with city views and amenities for work and relaxation including WiFi, a work desk and 32-inch plasma TV. Choose the Executive Room with a separate working area and exclusive access to the Executive Lounge with complimentary continental breakfast and refreshments, or select a fantastic suite for your comfortable accommodations. Stay connected with WiFi access in all public areas or visit the business center for an array of supportive and useful professional services including printing, faxing, photocopying and express mail. Host events and meetings in Barcelona, taking advantage of the 17 meeting rooms, professional expertise of the events team, and A/V equipment available for hire. Wind down after a busy day with a workout in the 24-hour fully equipped fitness center, or gather with friends and colleagues for a cocktail and tapas at The Vibe Bar and Terrace. Savour Mediterranean cuisine paired with the perfect glass of wine in Mosaic Restaurant. In the summer months enjoy the sunshine on one of two
About the job JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience - High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations - Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. - Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. - Adheres to all standards, policies, and procedures. - Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. - Manages group room blocks and meeting space for average to large-sized assigned groups. - Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. - Uses his/her judgment to integrate current trends in event management and event design. - Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). - Participates in customer site inspections and assists with the sales process as necessary. - Performs other duties as assigned to meet business needs. - Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service - Delivers excellent customer service throughout the customer experience and encourages the same from other employees. - Empowers employees to provide excellent customer service. - Sets a positive example for guest relations. - Coordinates and communicates event details both verbally and in writing to the customer and property operations. - Makes presence known to customer at all times during this process. - Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. - Follows up with customer post-event. - Responds to and handles guest problems and complaints. - Uses personal judgment and expertise to enhance the customer experience. - Stays available to solve problems and/or suggest alternatives to previous arrangements. - Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Interacts with guests to obtain feedback on product quality and service levels. - Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams - Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. - Leads formal pre-event and post-event meetings for average to large-sized assigned groups. - Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function - Assists in the sales process and revenue forecasting for customer groups. - Up-sells products and services throughout the event process. - Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities - Reviews comment cards and guest satisfaction results with employees. - Observes service behaviors of employees and provides feedback to individuals and/or managers. - Assists in the development and implementation of corrective action plans. - Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. - Works with the property staff and customers to address operational challenges associated with his/her group. - Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you Department: Secretary / Executive Assistant Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
About the job Company DescriptionUpscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors. Job DescriptionEl Supervisor/a de Room Service es responsable de garantizar el funcionamiento eficiente y fluido del servicio de habitaciones, asegurando un servicio de excelencia que supere las expectativas de los huéspedes. Liderará al equipo, optimizará las operaciones y fomentará un entorno de trabajo positivo para maximizar la satisfacción del cliente y la rentabilidad del departamento. Reportando al F&B Manager y al F&B Director, estas son las responsabilidades y funciones a título enunciativo, pero no limitativo: Planificar, organizar y supervisar el servicio de habitaciones. Asegurar el cumplimiento de los estándares de servicio de lujo, de presentación y de tiempo, con el desarrollo de fichas técnicas y de procedimientos. Coordinar con cocina y la F&B Manager para garantizar una experiencia gastronómica excepcional. Coordinar con el equipo de Recepción para la organización de los amenities para clientes VIP. Gestionar al personal, incluyendo la asignación de tareas, formaciones. Resolver problemas y gestionar quejas de clientes, ofreciendo soluciones rápidas y efectivas. Supervisar el material, los inventarios y los pedidos necesarios para la operación diaria. Implementar técnicas de venta para maximizar ingresos y motivar al equipo en la promoción de productos. Participar en el servicio de eventos de banquetes. QualificationsFormación en Hostelería, Turismo o área relacionada. Experiencia mínima de 1 a 3 años en posiciones similares, preferente en hoteles de lujo o propiedades de 5 estrellas. Idiomas: español e inglés avanzado, francés será un plus. Conocimientos sólidos en estándares de servicio de lujo y técnicas de hospitalidad. Excelentes habilidades de liderazgo, con capacidad para motivar y gestionar equipos diversos. Habilidades organizativas y atención al detalle. Conocimientos básicos en la gestión de costos, inventarios y control de recursos. Manejo avanzado de software u ofimático. Conocimiento profundo en vinos y bebidas, incluyendo recomendaciones personalizadas y maridajes. Disponibilidad para trabajar en horarios rotativos, según se requiera. Horario: Jornada completa Tipo de contrato: Temporal - Sustitución Additional Information¿Qué ofrecemos? Tarjeta de beneficios con tarifas de descuentos en Accor en todo el mundo. Tarjeta PayFlow (retribución flexible). Formación continua a través de nuestra plataforma Academy y otras más. Oportunidad de desarrollar tu talento y crecer dentro de la propiedad y en todo el mundo. Department: F&B service The company Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors.
About the job Company DescriptionUpscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors. Job Description Preparation and submission of group proposals in accordance with guidelines set by sales executives. Ongoing assistance in the maintenance of the group database. Assist if required in the preparation of meeting material, i.e., conference kits, direct mail pieces, etc., in collaboration with the Sales Manager. Keep the archive in order and documentation accessible to the rest of the team. Participate in the reception and operations of groups and events together with the Conference Welcomer. Acquire the necessary knowledge related to Marketing and Communication for a better performance of the assigned tasks. Provide an efficient, friendly, and professional service to all guests up to Sofitel brand standards. On behalf of Sofitel Barcelona, establish positive relationships with clients. Take responsibility for ensuring that all required tasks are completed accurately and within deadlines. Ensure confidentiality of information or transactions of the hotel, clients, and staff during or after the internship period in the company. All similar and/or equivalent duties inherent to the internship itself. Qualifications Currently enrolled in a Hospitality School or a General Business School. Strong social and communication skills to build valued relationships. Proactive, enthusiastic, and attentive to detail work attitude. Excellent knowledge of Spanish, English and French languages. You don't have to be a specialist already, but you are eager to learn. Available for at least 6 months, 5 days a week, 40 hours of internship per week. Additional InformationStudy allowance of 600 euros per month. One meal per day. A dynamic internship where you will experience the entire Sales department. Working in a hotel (chain) with a lot of opportunities. Excellent opportunities for internal training and schooling during the internship. Excellent opportunities for international career development after the internship. Department: Sales The company Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®.
About the job Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 151 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: - Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests. - Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do. - Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. What's the job? As Commercial Director, you'll use your knowledge of regional trends, actively respond to financial performance, provide strategic direction for the sales teams, and ensure achievement of Kimpton Vividora Barcelona short and long term goals. Direct and lead your team to achieve budgeted top-line revenues. Accountable for Sales budget to assure appropriate spend. Act as the hotel ambassador by establishing relationships with the community to increase the hotel's exposure. Work tactically with the Director of Revenue Management and Director of Marketing to ensure a strategically symbolic relationship between all disciplines. - Primary point of contact on all sales and marketing issues for the General Manager, Owner, Group Sales Team and Area Commercial Leader - Developing sales goals and strategies in alignment with the overall business strategy and being responsible for all proactive and reactive (event sales) sales activities as well as for the reservation department - Analyzing market and economic trends as well as competitors to continuously strengthen the own position in the market - Point of contact for customers, participating in sales calls to acquire new business and/or close deals, and building long-term, value-based customer relationships - Developing strong partnerships and collaborations with local and international organizations to further increase brand/product awareness, participating in customer events, and trade shows - Budget planning and controlling - Goal setting and performance evaluation of direct team members, as well as coaching and development meetings Your day-to-day - Provide coaching, mentoring, and training to the sales team, continually assessing their strengths and challenges and ensure they are equipped to achieve their targets. - Knowledgeable of competitive set and recommends sales/pricing strategies, service, and product improvements to stay competitive. - Responsible for achieving the Hotel revenue budget for hotel. - Responsible for appropriate identification of key markets and supporting deployment and travel schedule strategies. - Monthly, quarterly, and annual budgets, and forecasting. - Responsible for management of departmental budgets including forecasting monthly expenses and explanation of variances on P&L. - Creating and implementing sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales - Producing and reviewing monthly reports to monitor performance - Conducting market research to understand customer preferences, industry trends, and competitor strategies. Using this information to inform commercial decisions and stay ahead of the competition. What we need from you - Bachelor's degree in Hotel Administration or Hotel Management - Minimum of 5 years of sales Experience in senior positions - An open and proactive mind-set, flexibility and courage to embrace change and to always challenge the status quo in order to optimize processes. - Solution- and result-oriented approach - Strong communication skills Spanish and English. - Leadership skills to encourage, lead and develop a team by example. - Customer-oriented approach, always focusing on the needs of the guest and the customer - Knowledge of overall hotel revenue management concepts, processes and strategies - Financial resource management, ability to analyse profit and loss (P&L) statements, develop operating budgets and revenue targets, forecast and plan capital expenditures - Ability to adapt rapidly to evolving market dynamics and needs. - Ability to convert vision into specific and tangible actions. - Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity. What to expect from us - Discounted international room rates. - Meals whilst on duty. - Private health insurance discount. - Kimpton Benefits: our platform with exclusive discounts for employees. - Cool work environment and lots of fun! - Room for professional growth in one of the largest hospitality companies. - Training programmes and access to IHG's training tool. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count Department: Sales The company Not just in Barcelona’s famed Gothic Quarter, but of it, Kimpton Vividora Hotel fuses a sense of contemporary luxury with the dynamic culture and artistic spirit of this storied City Center neighborhood. A relaxing escape and vibrant hub for locals and discerning travelers alike, our boutique hotel is a home away from home for those seeking to experience Barcelona as insiders. The architecture and design of the spaces accentuate our historic surroundings while plush modern comforts, superlative service and standout amenities can be discovered around every corner. Step outside our doors and the city’s exciting attractions and hidden gems are just a stone’s throw away, waiting to be explored. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself. Lead Yourself. Make it Count.
About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Bar Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Head of Bars & Restaurants, the Bar Manager directs the operations of the Bars within the hotel. The Bar Manager assures the outlet’s service is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development. Manage and oversee the entire restaurant operation. Ensure the food & beverage concept of the restaurant is well executed and expectations of guests and the team are accomplished whilst continually looking for areas to improve. Continually update service offerings in line with trends and guest expectations. Manage food & beverage control including inventory, bar pars, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns and food standards. Ensure service and other standards according to SOPs are adhered to. Ensure cash handling procedures are followed and all stock items are managed. Ensure that the food & beverage team is continually trained in product and menu knowledge. Oversee the preparation and presentation of food & beverages to meet set standards. Oversee staff training and carry out on-the-job training where required. Ensures that regular, on-going communication occurs in the restaurant. Contributes to the hiring process, conduct performance appraisals, and make personnel-related decisions. Ensures that food and beverage products are of the highest quality and presented effectively. Supports the Head of Bars & Restaurants in various administrative tasks, including departmental reports and strategic planning. Establishes clear expectations and holds the food and beverage team accountable for exemplifying desired service standards. Facilitates the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance. Qualifications What we are looking for... Degree with emphasis in Hospitality/Bars management. +3 years experience in hospitality within hotels/restaurants with high volume of food & beverage operations in a management role. Proven team leader with a high level of energy and motivation with a proven track record of living the company's values. Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required Ability to multitask, work in a fast-paced environment and have a high-level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: Bar The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
⭐ Who we are Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that! Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona. ⭐ Role Overview We are looking for an enthusiastic Inbound Sales Development Representative (SDR) to join our dynamic sales team. As an Inbound SDR at Lodgify, you will play a vital role in prequalifying inbound leads and driving our sales efforts forward. If you're eager to learn and thrive in a fast-paced digital environment, this role is perfect for you. ⭐ How will you make an impact? - Prequalify inbound leads generated by Lodgify’s marketing efforts through telephone, chat, or email. - Communicate the value and benefits of Lodgify to potential customers, tailoring your approach to meet their specific needs. - Handle a high volume of chats and incoming calls from prospective customers, effectively identifying their needs and positioning Lodgify as the ideal solution. - Work closely with the Sales team to pass on qualified leads, enabling them to close deals efficiently. - Use our CRM system (HubSpot) to manage interactions, record activity, and keep contact records updated with precision. - Participate in projects aimed at improving sales operations and processes, contributing ideas and feedback to enhance team performance. - Actively exchange ideas and communicate with the sales team to share insights and strategies for improved sales performance. ⭐ What makes you a great fit? - Previous experience in sales is preferred. Experience as an SDR is not mandatory, but having 1 year of SDR experience is advantageous. - Excellent spoken and written English, Spanish and French are essential. - Strong communication and interpersonal skills, with a dynamic telephone presence. - A genuine passion for web-based solutions and the ability to convey that enthusiasm to potential customers. - Desire to learn and adapt in a fast-paced digital environment. ⭐ How can you earn extra bonus points? - Previous experience working in a startup environment. - Familiarity with HubSpot, Gmail, and Google tools is required. Why you’ll love us: You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging. What's in it for you?* 🏠 The freedom to work from home any day that works for you. 🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August. 💊 Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too). 😋 Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime! 🚇 Flexible Remuneration options for your transportation needs. 🖥️ Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment. 🇪🇸 Free Spanish classes. 🤑 Boost your earning potential with our referral program that offers paid compensation. 🌟 Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more! 🎯 Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities. *Benefits offered may differ based on the type of contract that is issued So, what are you waiting for? Apply now! All applications and CVs must be submitted in English 😉
About the job ¿Eres un/a profesional de la hostelería con pasión por el servicio al cliente y experiencia en supervisión? ¿Buscas un puesto con posibilidades de carrera dentro de la compañía hotelera más grande del mundo? ¡No busques más, en W Barcelona te estamos buscando! Tareas principales: Supervisar y coordinar las actividades del personal de servicio de alimentos y bebidas. Asegurar que se cumplan los estándares de servicio y calidad en todos los puntos de venta de alimentos y bebidas. Servir platos de comida y bebidas alcohólicas a los invitados cuando sea necesario. Montar mesas de acuerdo al tipo de evento y estándares de servicio. Responder preguntas sobre selecciones de menú y comunicar con la cocina sobre preguntas del menú, duración de la espera, pedidos para volver a cocinar y disponibilidad del producto. Gestionar los requisitos adicionales de comidas, alergias, necesidades dietéticas y solicitudes especiales. Comunicarse con los clientes para garantizar la satisfacción con cada plato de comida y/o bebida. Seguir todas las políticas y procedimientos de seguridad y protección de la empresa; informar accidentes, lesiones y condiciones de trabajo inseguras al manager; y completar capacitación y certificaciones de seguridad. Entrenar y desarrollar al personal de servicio para mejorar su desempeño y habilidades. Realizar inventarios y controlar el stock de alimentos y bebidas. Lo que buscamos: Experiencia previa como camarero/a y en un puesto de supervisión. Español e inglés fluido. Actitud positiva y personalidad extrovertida. Se valorará positivamente experiencia en hoteles de 4 y 5 estrellas. Habilidades de liderazgo y capacidad para trabajar en equipo. Lo que ofrecemos: Contrato fijo discontinuo. Turnos seguidos de 8h. Horario de lunes a domingo con dos días libres seguidos a la semana. Oportunidades de crecimiento dentro de la compañía. Beneficios: Comedor de personal. Actividades de Team Building. Uniforme y lavandería interna y gratuita. Descuentos en hoteles Marriott y establecimientos de Barcelona. Oportunidades de aprendizaje y desarrollo. Programas de reconocimiento y bienestar. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: F&B kitchen F&B service Language required: Spanish. The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.
Do you love speaking with people, closing deals, and solving customer needs? Globotent, a growing international company based in Spain, is looking for a Sales & Customer Service Representative to support our B2B clients across Europe. You will work closely with event organizers, agencies, and hospitality clients to promote our custom tents, branding products, and services. Your Responsibilities: - Proactively contact and follow up with leads and existing clients - Advise customers on products and customization options - Prepare and send quotes - Manage orders and customer accounts - Ensure smooth communication between clients and production team - Provide excellent after-sales support. Requirements: - Fluent in English and Spanish (spoken & written) – other EU languages are a plus - Excellent communication & negotiation skills - Strong organizational and multitasking abilities - Sales or customer service experience preferred - Comfortable using CRM tools and email. We Offer: - Full-time permanent contract - Base salary + performance bonuses - Dynamic work environment - Clear path for growth in a creative, product-driven company. Ready to join us? Apply now via JobToday — send your CV and a quick message on why you're the perfect fit!
About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Restaurant Manager to join the opening team at SLS Barcelona. Under the guidance of the Head of Bars & Restaurants, the Restaurant Manager directs the operations of the Food & Beverage outlets within the hotel. The Restaurant Manager assures the restaurant’s service is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development. Manage and oversee the entire restaurant operation. Ensure the food & beverage concept of the restaurant is well executed and expectations of guests and the team are accomplished whilst continually looking for areas to improve. Continually update service offerings in line with trends and guest expectations. Manage food & beverage control including inventory, bar pars, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns and food standards. Ensure service and other standards according to SOPs are adhered to. Ensure cash handling procedures are followed and all stock items are managed. Ensure that the food & beverage team is continually trained in product and menu knowledge. Oversee the preparation and presentation of food & beverages to meet set standards. Oversee staff training and carry out on-the-job training where required. Ensures that regular, on-going communication occurs in the restaurant. Contributes to the hiring process, conduct performance appraisals, and make personnel-related decisions. Ensures that food and beverage products are of the highest quality and presented effectively. Supports the Head of Bars & Restaurants in various administrative tasks, including departmental reports and strategic planning. Establishes clear expectations and holds the food and beverage team accountable for exemplifying desired service standards. Facilitates the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance. Qualifications What we are looking for... Degree with emphasis in Hospitality/Restaurants management. +3 years experience in hospitality within hotels/restaurants with high volume of food & beverage operations in a management role. Proven team leader with a high level of energy and motivation with a proven track record of living the company's values. Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: F&B Management The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
We are an ambitious tech startup based in Barcelona, developing cutting-edge CRM and AI solutions for hotels across Europe. We help hospitality businesses improve operations, guest service, and revenue through automation and smart technology. We’re hiring a full-time Executive Assistant who will work directly with the founder and grow into a key leadership role within the company. Location: Torre Mapfre, Barcelona – our office has a panoramic view of the city and the sea. Your responsibilities: - Provide hands-on executive support to the founder - Assist in business development, marketing, and product management - Take part in partner meetings, client calls, and internal planning - Help coordinate the growth of our Barcelona office - Requirements: - Fluent Russian (mandatory) - Fluent English (mandatory) - Good Spanish (preferred) - Self-motivated, flexible, eager to grow - Based in Barcelona (or willing to relocate)What we offer: - Full-time contract - Office in a prime business tower (Torre Mapfre) - Competitive salary based on experience - Clear career path to Sales Manager or Regional Director - A key role in an innovative and international startup
About the job El Supervisor/a de Room Service es responsable de garantizar el funcionamiento eficiente y fluido del servicio de habitaciones, asegurando un servicio de excelencia que supere las expectativas de los huéspedes. Liderará al equipo, optimizará las operaciones y fomentará un entorno de trabajo positivo para maximizar la satisfacción del cliente y la rentabilidad del departamento. Reportando al F&B Manager y al F&B Director, estas son las responsabilidades y funciones a título enunciativo, pero no limitativo: • Planificar, organizar y supervisar el servicio de habitaciones. • Asegurar el cumplimiento de los estándares de servicio de lujo, de presentación y de tiempo, con el desarrollo de fichas técnicas y de procedimientos. • Coordinar con cocina y la F&B Manager para garantizar una experiencia gastronómica excepcional. • Coordinar con el equipo de Recepción para la organización de los amenities para clientes VIP. • Gestionar al personal, incluyendo la asignación de tareas, formaciones. • Resolver problemas y gestionar quejas de clientes, ofreciendo soluciones rápidas y efectivas. • Supervisar el material, los inventarios y los pedidos necesarios para la operación diaria. • Implementar técnicas de venta para maximizar ingresos y motivar al equipo en la promoción de productos. • Participar en el servicio de eventos de banquetes. ¿Qué ofrecemos? -Tarjeta de beneficios con tarifas de descuentos en Accor en todo el mundo. -Tarjeta PayFlow (retribución flexible). -Formación continua a través de nuestra plataforma Academy y otras más. -Oportunidad de desarrollar tu talento y crecer dentro de la propiedad y en todo el mundo. Department: F&B service About you Formación en Hostelería, Turismo o área relacionada. Experiencia mínima de 1 a 3 años en posiciones similares, preferente en hoteles de lujo o propiedades de 5 estrellas. Idiomas: español e inglés avanzado, francés será un plus. Conocimientos sólidos en estándares de servicio de lujo y técnicas de hospitalidad. Excelentes habilidades de liderazgo, con capacidad para motivar y gestionar equipos diversos. Habilidades organizativas y atención al detalle. Conocimientos básicos en la gestión de costos, inventarios y control de recursos. Manejo avanzado de software u ofimático. Conocimiento profundo en vinos y bebidas, incluyendo recomendaciones personalizadas y maridajes. Disponibilidad para trabajar en horarios rotativos, según se requiera. • Horario: Jornada completa - Turnos Rotativos • Tipo de contrato: Temporal - Sustitución Languages required: English and Spanish. French is a plus The company Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors.
We're JOB TODAT UK and we're looking for someone like you to expand our sales team. You enjoy working towards objectives, in a relaxed environment, with ongoing training, and being part of a novel project. THIS IS THE PLACE FOR YOU! Requirements: - Native English required - Good Spanish proficiency - Proven sales experience Base salary + commission + bonus
About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do Reporting to the Director of Finance, the Director of Purchasing is a key strategic leader responsible for overseeing all purchasing and warehouse operations across the SLS Barcelona hotel and its food & beverage outlets. This role ensures that procurement processes are efficient, cost-effective, and aligned with company policies, while maintaining the highest standards of service and quality. Build and maintain the purchasing system. Develop, lead and manage the entire purchasing team. Review purchase order claims and contracts for conformance to company policy. Develop and implement purchasing and contract management instructions, policies, and procedures Participate in the development of specifications for equipment, products or substitute materials Resolve vendor grievances and claims. Gather and analyze data, study sales and inventory records, identify suppliers, and stay on top of factors affecting supply and demand to forecast current and future costs of needed products and materials Identify and interview potential suppliers to determine quality, price, reliability, and delivery terms, and make decisions to ensure that needed supplies arrive in time and at the right price Administer bidding process and contracts for vendor performance/compliance within established limits for the purpose of securing items and/or services within budget and in compliance Responsible for the procurement and expediting of all material supplies, equipment and services Assists Finance/Accounting department in establishing purchasing policies, procedures, and controls in accordance with the company policies and needs Oversee procurement compliance and ensure adherence to state regulations, brand standards, and internal audit controls. Recommends substitutions for appropriate considerations, requests and analyzes quotes from vendors for unusual item. Oversee procurement compliance and ensure adherence to state regulations, brand standards, and internal audit controls. Qualifications What we are looking for... College Degree in Business, Hospitality, or Related field preferred. At least five (5) or more years of Purchasing management experience for a hotel and F&B, preferably in an upscale or lifestyle brand hotel Deep knowledge of procurement systems and tools, with proficiency in Opera, Microsoft Excel, Word, and Outlook. Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them. Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. You combine analytical and methodical thinking with high attention to detail and a solution-focused approach. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: Purchasing The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
We’re Hiring: Administrative Assistant with Accounting Background (Commercial – Accounting – Purchasing) Join a Global Sportswear Brand We are seeking a versatile and experienced Administrative Assistant with a strong accounting background to support our operations across commercial, purchasing, and financial administration. If you’re highly organized, proactive, and enjoy working in a dynamic international environment, this is the role for you. Main Responsibilities: Accounting Process and record supplier and client invoices Assist with monthly closings and prepare financial documentation Ensure accuracy and compliance with internal accounting procedures Commercial Support sales team with offers, order tracking, and client communication Coordinate between logistics and clients to ensure timely deliveries Maintain accurate sales records and reports Purchasing Follow up with suppliers and track orders Help manage inventory levels and sourcing needs Maintain purchasing documentation and delivery schedules Profile: Minimum 3 years of experience in a similar multi-functional role Solid accounting/financial administration background Excellent organizational and multitasking skills Proficient in Microsoft Office (especially Excel) Fluent in Spanish and English (spoken and written) Reliable, detail-oriented, and solution-focused
About the job Como Guest Relations, desempeñarás un papel fundamental a la hora de garantizar una inolvidable experiencia a los huéspedesdesde el primer contacto y durante toda la estancia. Esta función implica mantener los más altos estándares de servicio, gestionar las opiniones de los huéspedes y fomentar una coordinación perfecta entre los departamentos en todo lo relacionado con la calidad. ¿Qué tendrás que hacer? Ofrecer una bienvenida genuina y cálida a los huéspedes que llegan, proporcionándoles una presentación profesional del hotel y ayudándoles con los procedimientos de registro. Estar siempre visible y disponible para los huéspedes, resolver sus dudas y mantener un contacto frecuente durante su estancia, resolver sus problemas y ayudarles con servicios adicionales, como transporte, reservas y recomendaciones locales. Ayudar al Director de Relaciones con los Huéspedes a mantener los estándares de calidad y garantizar una respuesta oportuna a las opiniones de los huéspedes, gestionar comentarios, sugerencias y quejas, y colaborar con los jefes de departamento para ejecutar planes de acción. Desarrollar conexiones positivas con los huéspedes, anticipándose a sus necesidades para ofrecer un servicio personalizado y reconocer y tratar a los huéspedes que repiten y a los VIP de acuerdo con las normas del hotel y la política VIP. Recoger y analizar las opiniones de los huéspedes a través de encuestas, reseñas y comunicación directa y tomar medidas decisivas para mejorar la experiencia de los huéspedes y comunicar los cambios necesarios al personal del hotel. Trabajar en estrecha colaboración con los distintos departamentos del hotel para coordinar los servicios a los huéspedes y garantizar una experiencia fluida. Mantener perfiles precisos y actualizados de los huéspedes, incluidas sus preferencias y peticiones especiales. Identificar oportunidades para aumentar las ventas de los servicios del hotel y comunicar eficazmente su valor a los huéspedes. Poseer un profundo conocimiento de los servicios del destino y de los contactos clave para garantizar que la información facilitada se ajusta a las normas de calidad y a la identidad corporativa. Asistir y apoyar el Guest Relations Manager en las actividades comerciales, incluida la preparación de eventos, la organización de inspecciones del lugar y la comunicación de la información pertinente. ¿Qué buscamos? Se recomienda formación en gestión hotelera, turismo, administración de empresas o un campo relacionado. Experiencia previa en un entorno centrado en el cliente, preferiblemente en el sector de la hostelería, con conocimiento de los procedimientos hoteleros. Se valorará muy positivamente la experiencia internacional. Dominio de la lengua local y del inglés; se valorarán otros idiomas. Excepcionales habilidades de comunicación (verbal y escrita) con un enfoque proactivo para resolver problemas. Demostrar orientación al cliente, superando constantemente las expectativas de los huéspedes. Adaptabilidad en los estilos de comunicación para proporcionar un servicio personalizado adaptado a las preferencias, necesidades, estilos de vida y preferencias de interacción de los huéspedes. Capacidad para influir en la colaboración interdepartamental hacia objetivos de calidad compartidos. Excelente capacidad de resolución de problemas y multitarea. Flexibilidad y disponibilidad para trabajar en diferentes turnos, incluidos los fines de semana, en función de la ocupación del hotel y los eventos. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa. Department: Guest Relations The company Welcome to Minor Hotels Europe & Americas, formerly NH Hotel Group. Minor Hotels is a global hospitality leader with a global network of more than 550 hotels across six continents. We drive growth through eight diverse hotel brands – Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow and Tivoli – and a portfolio of related hospitality businesses. Perpetually driven by an entrepreneurial spirit, Minor creates better brands, businesses and partnerships by always focusing on what matters most to our guests, our team members and our partners.
Foreign Exchange Sales Consultant - Spain - Full Time Exciting opportunities have arisen in our Spanish operation to build a career with one of the most successful independent retail foreign exchange groups. We are dedicated to developing the skills of individuals and to helping them to achieve their goals. The role involves providing first class customer service to international travellers with the buying and selling of foreign currency. You will be responsible for: · Buying and selling foreign currencies · Money transfers · Credit card advances and much more. · Selling Tourist Related products and services. Additional Information: · It is essential that you have previous Retail or Customer Service Experience. · You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs. · The ideal candidate will have a flair for sales who can promote our products and services whilst working towards and achieving targets. The role will suit someone who is self-motivated, has an energetic attitude and can adhere to procedures. · In return for your commitment, we’ll offer you in-depth training and development, competitive pay, and an exciting incentive scheme for hitting sales targets. · You must have the ability to work under pressure. · Hours - 40 hours per week working between the hours of 07:45 to 23:00 pm. · You must be eligible to work full time in Spain and live in Madrid. · You must have a great attitude, we have a great and positive team and we want you to be part of it. Contract: Indefinite Languages: Professional English & Spanish (Mandatory) Shifts: Full time Start Date:
About the job JOB SUMMARY Position responsible of assisting the leadership for all the food and beverage operations, which includes six venues (restaurants, bars, beach club), room service and banqueting operations. Oversees guest and employee satisfaction, maintaining standards as per Balanced Scorecard and meeting or exceeding financial goals. Requirements: • Proven experience in a similar role at a luxury hotel. • Ability to lead and motivate a large, diverse team. • Fluency in Spanish and English. • Experience in managing high-volume and luxury operations. • Excellent communication and organizational skills. • Ability to work under pressure and solve problems effectively. We Offer: • A dynamic and stimulating work environment in one of the most prestigious hotels in Barcelona. • Professional development opportunities and growth within the company. • Competitive salary package and additional benefits. RESPONSABILITIES: • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. • Maintains a positive cost management index. • Utilizes budgets to understand financial objectives. • Conducts performance reviews in a timely manner. • Manages the Food and Beverage departments (not catering sales). • Supervises and manages employees: Operational position, presence across the venues is key . Manages all day-to-day operations and understands employee positions well enough to perform duties in employees' absence. • Utilizes interpersonal and communication skills to lead, influence, control, support, encourage others, providing guidance and feedback. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Provides a learning atmosphere with a focus on continuous improvement. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Sets clear expectations with the employees and team leaders and verifies that appropriate recognition is given if expectations are exceeded. • Provides excellent customer service as well as responds quickly and proactively to guest's concerns complaint/problem. • Understand and Drives alignment of all employees, team leaders and managers to the brand's service culture. • Verifies all banquet functions are up to standard and exceed guest's expectations. • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Administration The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.
Job Title: Restaurant Manager Location: Carrer de Provença, 08029 Barcelona Spain. Languages: Spanish/english Job Type: Full-Time About Us: Join our vibrant brunch restaurant, where we serve delicious dishes and create memorable experiences for our guests. We are seeking a passionate and experienced Restaurant Manager to lead our team and enhance our operations. Job Description: As the Restaurant Manager, you will play a crucial role in overseeing the daily operations of our brunch restaurant. You will be responsible for managing staff, ensuring exceptional customer service, and driving profitability through effective financial management. If you thrive in a dynamic environment and are dedicated to creating a welcoming atmosphere for our guests, we want to hear from you! Key Responsibilities: 1. Staff Management: 2. - Recruit, hire, and train staff members, ensuring a well-equipped team. 3. - Create and manage staff schedules and assign duties. 4. - Evaluate employee performance and provide constructive feedback. 5. Financial Management: 6. - Develop and manage budgets to ensure financial success. 7. - Analyze sales data and control operational costs. 8. - Oversee inventory purchasing and control supply chain processes. 9. - Ensure daily cash handling and reconciliation are completed accurately. 10. Customer Service Excellence: 11. - Ensure outstanding customer experiences and satisfaction. 12. - Address customer complaints and feedback promptly and professionally. 13. - Organize events and special promotions to engage guests. 14. Operational Oversight: 15. - Supervise daily restaurant operations to maintain efficiency. 16. - Collaborate with kitchen and front-of-house teams to ensure smooth service. 17. - Enforce health and safety standards and hygiene regulations. 18. - Develop and implement opening and closing procedures. 19. Marketing and Promotion: 20. - Implement marketing strategies to increase brand awareness and drive sales. 21. - Manage social media presence and online reputation. 22. - Build successful partnerships with local businesses and organizations. 23. Inventory and Supply Management: 24. - Manage inventory levels and oversee the ordering process. 25. - Maintain vendor relationships for quality product procurement. 26. - Ensure the highest quality standards are met for supplies received. 27. Strategic Planning: 28. - Analyze industry trends and competitor activities to stay ahead of the curve. 29. - Contribute to the development of long-term operational strategies. 30. - Provide regular reports and updates to ownership or upper management. 31. Staff Development: 32. - Organize training programs and workshops for staff development. 33. - Foster a positive work culture and team spirit among employees. 34. - Motivate staff and support their career growth within the restaurant. 35. Administrative Reporting: 36. - Maintain accurate administrative documentation and records. 37. - Prepare financial reports and conduct in-depth analysis. 38. - Ensure compliance with all local laws and regulations governing restaurant operations. 39. Qualifications: - Proven experience as a Restaurant Manager or in a similar role. - Strong leadership skills and ability to motivate a team. - Excellent communication and interpersonal skills. - In-depth knowledge of restaurant operations, financial management, and customer service. - Ability to work flexible hours, including weekends and holidays. - Benefits: - Competitive salary and performance-based bonuses. - Opportunities for professional development and career advancement. - Employee discounts and perks. - A dynamic and supportive work environment. - How to Apply: - If you are ready to take on this exciting opportunity and lead our team, please submit your resume and a cover letter detailing your experience. - Join us in creating a warm and welcoming brunch experience for our guests! We look forward to hearing from you. - XO Brunch & Restaurant at is an Equal Opportunity Employer.
About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Sales Coordinator to join the opening team at SLS Barcelona. Under the guidance of the Director of Sales, you will be responsible for coordinating and executing events, ensuring exceptional service and satisfaction for all our guests. Work in a timely manner to execute and distribute all Banquet Event Orders (BEO), contracts and rate agreements as designated by sales. Maintain group blocks, rooming lists and reservations in system. Assist the client and negotiate guest room rates, meeting room rental, food and beverage prices, function space, and/or hotel services within approved booking guidelines. Quotations follow-ups. Assist with on-site meetings as needed. Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. Assist the sales team in generating leads, prospecting new clients, and maintaining relationships with existing clients. Coordinate sales appointments, meetings, and site inspections for clients and the sales team. Prepare sales presentations, proposals, contracts, and other documentation as needed. Respond promptly to inquiries and requests from clients, providing accurate information about hotel services, amenities, and pricing. Qualifications What we are looking for... Degree in Hospitality Management, Sales or related field. +2 years of experience in luxury events or sales within the hospitality industry. Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. Innovative and insightful. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: Sales The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
About the job Reporting to ADOF Europe, this position will support the location hotel finance team on the finance operations and assist with task force assignments across Europe. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. CANDIDATE PROFILE Education and Experience 4-year bachelor's degree in Finance and Accounting or related major or Master's degree in Finance and Accounting Fluent in English and Spanish or Italian Relevant experience as Director of Finance in hotel industry Flexibility to travel (90% of the time) Positive attitude and easy to connect with the team European passport is required for this position CORE WORK ACTIVITIES Engaging in Strategic Planning and Decision Making Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. Analyzes information, forecasts sales against expenses and creates annual budget plans. Compiles information, analyzes and monitors actual sales against projected sales. Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning. Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Thinks creatively and practically to develop, execute and implement new business plans Creates the annual operating budget for the property. Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers. Implements a system of appropriate controls to manage business risks. Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability. Analyzes financial data and market trends. Leads the development and implementation of a comprehensive annual business plan which is aligned with the company’s and brand’s strategic direction. Provides on going analytical support by monitoring the operating department’s actual and projected sales. Produces accurate forecasts that enable operations to react to changes in the business. Leading Finance Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner. Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team. Oversees internal, external and regulatory audit processes. Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority. Conducts annual performance appraisals with direct reports according to standard operating procedures. Anticipating and Delivering on the Needs of Key Stakeholders Attends meetings and communicating with the owners, understanding the priorities and strategic focus. Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). Advises the GM and executive committee on existing and evolving operating/financial issues. Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors. Demonstrates an understanding of cash flow and owner priorities. Manages communication with owners in an effective manner. Manages property working capital and cash flow in accordance with brand standard operating procedures and owner requirements. Facilitates critique meetings to review information with management team. Developing and Maintaining Finance Goals Ensures Profits and Losses are documented accurately. Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Submits reports in a timely manner, ensuring delivery deadlines. Develops and supports achievement of performance goals, budget goals, team goals, etc. Improves profit growth in operating departments. Reviews audit issues to ensure accuracy. Monitor the purchasing process as applicable. Managing Projects and Policies Generates and provides accurate and timely results in the form of reports, presentations, etc. Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with standard operating procedures. Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts). Ensures compliance with management contract and reporting requirements. Ensures compliance with standard and local operating procedures. Ensures compliance with standard operating procedures. Managing and Conducting Human Resource Activities Ensures team members are cross-trained to support successful daily operations. Ensures property policies are administered fairly and consistently. Ensures new hires participate in the department’s orientation program. Ensures new hires receive the appropriate new hire training to successfully perform their job. Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities. Conduct performance review process for employees. Participates in hiring activities as appropriate. MANAGEMENT COMPETENCIES Leadership: Adaptability Communication Problem Solving and Decision Making Professional Demeanor Managing Execution: Building and Contributing to Teams Driving for Results Planning and Organizing Building Relationships: Coworker Relationships Customer Relationships Global Mindset Generating Talent and Organizational Capability: Organizational Capability Talent Management Learning and Applying Professional Expertise: Applied Learning Business Acumen Technical Acumen Economics and Accounting Auditing and Reconciliation General Finance and Accounting Analysis Accounting Knowledge Accounting and Internal Control Knowledge Legal Auditing Skills Accounts Payable and Accounts Receivable Basic Competencies Hospitality Industry System skills Basic Computer skills Mathematical Reasoning Oral Comprehension Reading Comprehension Writing W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Management Language required: Spanish. The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.
About the job The Sales & Events Intern will work as a team member to create the most professional sales team in Nobu Hotel Barcelona. He/She will be of support to the Sales & Events team. The Intern must demonstrate high energy levels & provide consistently high levels of customer service and accurate and detailed work, whilst also working with Events Executive/Manager to establish and develop solid relationships with the decision makers within the market. General responsibilities • To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. • To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Hotel policies and procedures. • To ensure that the hotel’s database is up to date. • Provide accurate and timely & handovers to front office complete with rooming list, breakfast vouchers and welcome letters. • Liaise with events executive/managers on any corporate, leisure or group issues and action as required, maintaining communication internally. Specific Duties & Tasks • Learn all aspects of the Nobu hotel Barcelona and all pertaining points of interest of the destination • Learn hotel room categories, features, and the restaurant’s menu. • Learn and perform all aspects of marketing: creating collateral, updating the website, support the PR team, support events, participate in marketing operations meetings, handle marketing calendar, etc. • Support the Events team in proceeding to site inspections and organizing events. • Follow-up on client’s requests, pro-forma invoices, rooming-lists, payments of deposits and outstanding balances, etc. • Maintain complete records of all sales agreements, contracts, and quotes. • Ensure that the hotel’s database is up to date. • Negotiate with clients and draft proposals after the sale has been executed. • Collaborate with Sales & Events Executives/Managers on corporate, leisure or group issues by taking required actions and maintaining internal communication. • Attend and participate in all departmental meetings, training sessions and other information meetings as and when requested to do so. 400€ 1-week free stay in the Nobu Hotel * Free staff canteen (1 meal per day) Department: Sales About you Physical Effort and Environment: Must be able to carry up to 6 kilos and must be able to sit or stand for 8 hours in one day based on business needs. Work Schedule: Must be available to work during any shifts, including evening and, if required on occasion overnight. Must be available to work weekends and holidays if needed. Qualifications Education & Experience: Currently studying hospitality management. Prior working experience in a hotel or restaurant is valuable. Computer & Other Technical Skills: Must have basic knowledge of Microsoft Office, including Outlook, Excel, Word. Micros a plus but not a must. Communication: Must be fluent in English and intermediate Spanish valuable. Languages required: . English and Spanish are a plus The company The magic of Barcelona meets the iconic spirit of Nobu Hotels. A luxury lifestyle experience designed for the sophisticated traveler. The stylish hotel offers 259 sleek and spacious accommodations, an elegant spa and gym, thoughtfully tailored meeting and event spaces, the world-class Nobu Restaurant, and Kozara- a Japanese inspired tapas bar, along with panoramic views of the city and the sea. Secluded from the busy streets of Barcelona, the hotel is located close to the charming neighborhood Eixample giving guests a genuinely Catalan feel of the city. Located near Plaza de España and just a mere stroll away from the high-speed rail and conference center Fira de Barcelona, guests have also quick access to Montjuic Olympic area, the cruise ship terminal and International El Prat Airport. Most points of interest in the city can be reached within 10 minutes by car. Naturally organic materials blended with refined Japanese nuances craft your urban respite while capturing the vibrant energy and colorful character of Barcelona. Stay at Nobu Hotel, your ultimate playground among design hotels in the city center.
About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Conference Director to join the opening team at SLS Barcelona. Under the guidance of the Director of Sales, you will support the Director of Sales in leading and managing all conference operations at our hotel. You will be responsible for overseeing the planning, coordination, and execution of all conferences and events hosted at SLS Barcelona. Cultivate and maintain strong relationships with clients, understanding their needs and ensuring their expectations are met or exceeded. Develop and implement comprehensive strategies for conference and event services that align with the hotel's business goals and enhance its reputation. Prepare and manage budgets for conferences and events, ensuring financial targets are achieved and resources are utilized efficiently. Collaborate to develop and execute promotional strategies to attract clients and maximize event bookings. Conduct post-event evaluations to assess success, gather client feedback, and identify areas for improvement. Maintain high standards of service quality and guest satisfaction, addressing any issues or concerns promptly and effectively. Lead and manage a team of conference executives and support staff, delegating tasks and responsibilities as needed to ensure smooth execution of events, groups handover from the beginning through all event planning stages, final agenda and services confirmation, until the final invoice. Qualifications What we are looking for... Degree in Hotel Management or related studies. +3 years of experience in hospitality/luxury Events or Sales & Marketing department. Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required. Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. Innovative and insightful. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other, and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: Event The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.