Vendedor/a - ChangeGroup Spain S.A.

Foreign Exchange Sales Consultant - Madrid - Full Time Exciting opportunities have arisen in our Spanish operation to build a career with one of the most successful independent retail foreign exchange groups. We are dedicated to developing the skills of individuals and to helping them to achieve their goals. The role involves providing first class customer service to international travellers with the buying and selling of foreign currency. You will be responsible for: - Buying and selling foreign currencies - Money transfers - Credit card advances and much more. - Selling Tourist Related products and services. Additional Information: - It is essential that you have previous Retail or Customer Service Experience. - You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs. - The ideal candidate will have a flair for sales who can promote our products and services whilst working towards and achieving targets. The role will suit someone who is self-motivated, has an energetic attitude and can adhere to procedures. In return for your commitment, we’ll offer you in-depth training and development, competitive pay, and an exciting incentive scheme for hitting sales targets. - You must have the ability to work under pressure. - Hours - 40 hours per week working between the hours of 08:00 to 22:00 pm. - You must be eligible to work full time in Spain and live in Madrid . - You must have a great attitude, we have a great and positive team and we want you to be part of it. Contract: Indefinite Languages: Professional English & Spanish (Mandatory) Shifts: Full time Start Date: Inmediately

As our Sales/Operations Manager, you’ll be at the heart of both our sales strategy and operational success. Your role will include: 🔹 Sales Leadership - Set and achieve ambitious sales goals. - Coach and mentor Managers and Sales Staff. - Drive customer engagement and conversion through proactive selling. - Analyze sales data to identify trends and opportunities. 🔹 Operational Oversight - Ensure seamless daily operations across all branches. - Conduct internal audits and spot checks to uphold standards. - Oversee compliance with company policies and procedures. - Manage inventory of currency, cheques, and ancillary products. - Maintain a clean, safe, and welcoming environment for staff and customers. 🔹 Team Development & Culture - Lead by example and foster a high-morale, customer-focused team. - Deliver training sessions to upskill staff and ensure service excellence. - Promote a professional, friendly, and proactive workplace culture. What We’re Looking For: - Proven experience in sales and team leadership. - Strong operational and organizational skills. - Excellent communication and interpersonal abilities. - A hands-on leader who thrives in a fast-paced environment.

Join us in delivering a great first living experience to more than 19,500 students Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 19,500 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax. We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this. Would you like to contribute to this as Operations Assistant in our Besos residence in Barcelona? We are looking for a dynamic, versatile operations assistant, who is eager to join a student residence with 191 rooms on the Campus of UPC Besos, Barcelona. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. Your responsibilities: You are the (first) face of our reception at the student residence You take care of our customer service; you help students at the counter, by mail, and over the phone You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards You accompany visitors and future clients during open days, a tour of the facilities, etc. You support the administration office You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening) You apply the neccesary protocols in emergencies This role requires you to work in shifts, with a rotating schedule of 40-hours a week, planned within Monday to Sunday from 7am to 11pm with corresponding weekly breaks and holidays. Your skills: Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas …) will be positively valued You speak Spanish, as well as English You know how to work with MS Office You have some interest and knowledge of costumer service, social networks and new technologies What we offer: The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe You will help build the future by working with and for the student generation Opportunities for further development and (international) growth A pleasant workplace in Barclona with a fun, dynamic team An attractive, competitive salary complemented by numerous additional benefits

About the job The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services. Qualifications: SHIPBOARD Employment type. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency). 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Guest services shipboard experience is an advantage. Essential duties and responsibilities: Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership. Number of positions: 10 Department: Guest Relations The company Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.