Atencion al cliente - Pantera sl - Barcelona

Hotel Res Bot UG (haftungsbeschränkt).Job Summary: The Customer Success Manager will serve as the primary point of contact for our international clients in the tourism industry, ensuring their needs are met and fostering strong business relationships.The successful candidate will manage client acco

🚀 We’re Hiring: Customer Service Specialist – Terminal Operations 📍 Port of Barcelona (Port of Barcelona). Moll de l’Energia, Barcelona At Tradebe Port Services, part of the Tradebe group, we are looking for a proactive and customer-focused Customer Service Specialist to join our terminal operations team in Barcelona. We operate a state-of-the-art bulk liquid storage terminal, providing safe and efficient storage and handling of products such as fuels, biofuels, chemicals, and other liquid bulk products in a dynamic port environment. 🔍 Your Mission You will act as the key interface between customers and terminal operations, ensuring smooth coordination of product movements, accurate documentation, and an excellent level of customer service in a fast-paced industrial setting. 💼 Key Responsibilities Customer Interface • Act as the main point of contact for customers in English and Spanish, • Manage operational requests with a strong focus on responsiveness and service quality, • Monitor service KPIs and customer satisfaction Operations Coordination • Coordinate inbound and outbound product movements (vessel, truck, pipeline, rail), • Liaise with terminal operations, logistics providers, and customs agents, • Follow up daily terminal activities to ensure alignment with customer requirements, • Proactively identify and resolve operational issues Documentation & Systems • Prepare and manage operational documentation (nominations, delivery notes, loading/discharge plans, invoices), • Ensure accurate data entry into ERP and terminal systems, • Support inventory tracking and reporting Compliance & Improvement • Support safety, quality, and audit processes, • Contribute to continuous improvement initiatives, • Help ensure compliance with terminal procedures and regulations 🎯 Your Profile • Degree in Logistics, Supply Chain, Business Administration, or similar, • Experience in logistics, terminal operations, or industrial environments, • Strong organizational and communication skills, • Ability to work under pressure in a fast-moving operational context, • Proficiency in ERP systems and Microsoft Office, • Fluent in English and Spanish 🤝 What We Offer • A dynamic role at the intersection of commercial and operations, • International customer exposure, • Learning and development in a critical infrastructure environment, • A strong culture focused on safety, reliability, and operational excellence 📩 Interested? Apply now or share this opportunity with your network!

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. What’s the job? As a Reservations & Revenue Agent, you will be responsible for handling all reservation-related inquiries while supporting revenue optimization strategies. You will ensure a seamless booking experience, maximize conversion, and deliver exceptional service aligned with InterContinental brand standards. You will act as a key link between Sales, Revenue, and Operations, contributing to both guest satisfaction and business performance. Your Day-to-Day • Deliver an outstanding and personalized reservations service, anticipating guest needs and exceeding expectations., • Handle all reservation requests, modifications, cancellations, and special requirements across all channels (phone, email, systems)., • Maximize revenue through effective upselling, cross-selling, and conversion of inquiries into confirmed bookings., • Maintain accurate and up-to-date reservation data, including rates, availability, guest details, and market segmentation., • Support Revenue Management in pricing strategies, reporting, forecasting, and budget preparation., • Ensure rate parity and optimal distribution across all channels (OTA, GDS, direct channels)., • Monitor availability, overbookings, waitlists, and group inventory, especially during high occupancy periods., • Collaborate closely with Sales on key accounts, corporate rates (LNR/KNR), and business opportunities., • Maintain strong relationships with internal and external stakeholders (CRO, tour operators, corporate clients)., • Stay updated on hotel products, services, promotions, and packages to drive sales performance., • Analyze competitor activity and market trends to identify opportunities., • Support Finance with any billing or commission-related queries (e.g. Loyalty programs)., • Promote teamwork and smooth communication with all departments to enhance the guest journey., • Act as a brand ambassador, ensuring all interactions reflect InterContinental service standards., • Support ad hoc operational needs and contribute to a positive team environment. What We Need From You • Previous experience in Reservations, Revenue, or Front Office within a hotel environment., • Understanding of revenue management principles and distribution channels., • Experience with Opera, CRS, GDS, or similar systems is highly valuable., • Fluent in English and Spanish; additional languages are a plus., • Strong commercial mindset with a focus on sales and conversion., • Excellent attention to detail and organizational skills., • Proactive, team-oriented, and guest-focused attitude., • Ability to work in a fast-paced environment and manage multiple priorities. What to Expect From Us • Competitive salary and benefits., • Discounted international room rates for you and your family., • Employee recognition programs and career development opportunities., • Access to IHG’s global learning platform and training programs., • Complimentary meals while on duty., • Uniform and laundry service. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good — making our guests and colleagues feel welcome, cared for, recognized, and respected wherever they are in the world. Don’t quite meet every single requirement but still believe you'd be a great fit? We’ll never know unless you hit the “Apply” button. Start your journey with us today.