Danish Speaking Customer Advisor
2 days ago
Barcelona
You've got it. Here is the visually enhanced job description, presented without the table/box format in the "Language & Technical Skills" section, using bullet points for clarity instead. 🇩🇰 Danish-Speaking Customer Service Representative for Booking This is an exceptional opportunity for an empathic, solution-driven professional to join a leading global support team, dedicated to bridging the gap between international travelers and Accommodation partners worldwide. The role centers on providing world-class customer service while operating in a dynamic, multicultural environment. 🌟 Role and Core Mission As a Customer Support Advisor for Booking, your primary mission is to ensure a high level of customer satisfaction by becoming a vital link in the travel ecosystem. This involves a deep commitment to listening and understanding customer needs—whether from a traveler with a complex booking issue or a hotel supplier needing clarification. The daily work revolves around clear, accurate, and prompt communication, mainly delivered via email and phone. Key Responsibilities: • Mediation and Resolution: Actively listening and responding to travelers and accommodation suppliers, acting as a mediator to resolve issues related to bookings, services, and policies., • Inquiry Clarification: Providing accurate information and clear explanations regarding service features, payment procedures, and technical requirements., • Process Adherence: Following established protocols and processes precisely to ensure consistency and quality across all customer interactions., • Problem-Solving: Applying a solution-driven mentality to tackle tricky customer problems effectively and efficiently, always aiming for a positive outcome. 📚 Essential Requirements and Professional Traits The ideal candidate possesses a unique blend of linguistic mastery, technical affinity, and a positive, flexible attitude. 🗣️ Language & Technical Skills • Linguistic Fluency: Native-level Danish (C2) is mandatory, paired with advanced English proficiency for internal team communication and global systems interaction., • PC Proficiency: Comfort and competency with user-friendly PC skills (e.g., Microsoft Office 365), and the ability to quickly master internal platforms and CRM Database systems., • Industry Affinity: A strong comfort level with online Accommodation platforms and the travel technology space is highly valued. 💡 Mindset and Inter-personal Skills • Communication Excellence: Exceptional inter-personal skills, both written and spoken, allowing for clear, supportive, and professional exchanges with a diverse global clientele., • Goal and Solution Orientation: A problem-solving mentality coupled with a goal-oriented work approach to find practical and effective solutions for every challenge., • Adaptability: An open mind that welcomes changing priorities and business processes within a fast-paced industry. Experience in a customer service or contact center environment is a significant advantage. 📈 Career Growth and Desirable Competencies The company fosters an environment built on continuous improvement and personal development. Core Professional Competencies Valued: • Emotional Intelligence: The ability to understand and manage your own emotions and those of others is key to fostering positive relationships., • Collaboration & Open Mindedness: Working effectively with colleagues and appreciating diverse perspectives to achieve common goals., • Process Excellence: A systematic approach to improving organizational processes to boost efficiency and service quality., • Critical Thinking: Evaluating information and arguments to make informed and effective decisions based on data insights., • Entrepreneurship: A mindset characterized by innovation, creativity, and a proactive approach to problem-solving. 💰 Contract, Compensation, and Benefits Package This comprehensive package is designed to support a work-life balance while offering a competitive start in a long-term career path. Contract and Compensation: • Work Schedule: Full-time contract of 38.5 hours per week, covering Monday to Sunday, with a rotating shift schedule within the 09:00 - 20:00h window., • Time Off: Employees receive 2 fixed days off per week and 27 working days of paid holidays per year., • Salary: The compensation offered is 22.249 € gross per year., • Career Path: The position begins with a Temporary Contract with the strong potential to evolve into a Permanent contract for a long-term commitment, based on ongoing business needs and performance. Employee Benefits: • Health and Wellness: Free private health insurance after securing a permanent contract., • Work-Life Support: Flexible remuneration options for nursery school transport are available after the probation period., • Training & Development: Structured 3 weeks of initial training followed by continued personal coaching to ensure success and career growth., • Culture & Location: Join a dynamic multicultural and international working environment located in modern office spaces near the Westfield Glories shopping mall (easily accessible via public transport).
22 Carrer de la Ferreria, Sants-Montjuïc, 08014, Barcelona
