Client Account Executive >
hace 2 días
Albacete
ph3Role Overview /h3 h3Application /h3 h3About The Role /h3 pThe Client Account Executive helps customers navigate one of the most important financial moments of their lives: buying property abroad. Sitting within the Redpin Payments team, the role is directly responsible for guiding buyers, sellers, and property professionals through the payment journey, resolving transactional bottlenecks, building trust during high-pressure situations, and driving active adoption of the Redpin platform. /p pThis is an execution-focused, commercially oriented role sitting at the intersection of customer onboarding, transaction delivery, and commercial ownership. You will work closely with BDEs, Product, Compliance, and Operations to convert commercial opportunities into active workspaces, reduce time-to-completion, and maximise platform volume. /p h3Key Responsibilities /h3 h3Client Activation Onboarding /h3 ul liConvert commercial opportunities into active Redpin workspaces. /li liTeam up with BDEs and Product Specialists to guide new accounts, speed up client onboarding, and turn one-off relationships into ongoing revenue. /li /ul h3Transaction Execution Crisis Triage /h3 ul liGuide customers through international property payment transactions. /li liSupport customers through key completion milestones, keeping panicking clients calm and unblocking sensitive situations under tight deadlines. /li liIdentify and recover at-risk opportunities. /li /ul h3Growth Platform Adoption /h3 ul liDrive platform adoption, increasing workspace usage to help customers complete more transactions through Redpin. /li liBuild strong relationships with customers, partners, and referral sources. /li /ul h3Reporting Collaboration /h3 ul liMaintain accurate CRM records and workspace activity. /li liCollaborate with Operations, Product, Compliance, and Commercial teams to deliver excellent customer outcomes. /li /ul h3Essential /h3 h3What You’ll Need /h3 ul liProfessional Experience: Proven track record in Customer Success, Account Management, Commercial Sales, Financial Services, or Payments Operations. /li liSales Partnership: Proven ability to collaborate with local sales reps - stepping in as the trusted partner to guide new accounts, speed up onboarding, and turn one-off relationships into reliable, ongoing revenue. /li liHigh-Pressure Execution: Demonstrated resilience and composure under pressure, with a track record of keeping panicking clients calm, taking charge during tight completion deadlines, and unblocking sensitive situations when the clock is ticking. /li liData Operational Discipline: Strong organisational skills and data literacy, with a habit of using CRM records and customer activity trends to solve operational bottlenecks. /li liOwnership Agility: Strong ownership mindset, accountability for commercial results, and comfort adapting to fast-evolving products and operational models. /li liLanguages: Professional fluency in English (written and spoken). /li /ul h3Desirable /h3 ul liSector background in Payments, FX, Banking, Fintech, PropTech, or International Real Estate. /li liPractical experience managing high-volume customer onboarding, payment processing, or account portfolios. /li liPrior experience operating in a fast-paced scale-up environment. /li liProfessional working proficiency in Spanish and/or Portuguese. /li /ul h3Key Performance Indicators /h3 pSuccess in this role will be evaluated across four primary performance pillars: /p ul liWorkspace Creation (WS): Speed and volume of new client opportunities converted into active Redpin workspaces. /li liRP Budget Revenue: Contribution to regional revenue through completed transactions and protected margins. /li liOperational Excellence: SLA compliance, CRM accuracy, and swift resolution of transactional escalations. /li liCustomer Adoption: Increased platform usage frequency and recurring transaction volume across assigned accounts. /li /ul pWe welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world of PropTech forward, together. /p pRedpin, Currencies Direct, and TorFX are proud to be equal opportunity employers. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. /p /p #J-18808-Ljbffr