Comerciales tardes - 3.000€ y estabilidad real (contrato indefinido). - International Fundraising - Barcelona

Why choose TD SYNNEX: We're TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem. We're 23,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. Job Purpose As the Microsoft Commercial Marketplace R&D Product Manager, and part of the global ISV & Marketplace Center of Excellence, you will play a pivotal role in supporting platform development initiatives focused on accelerating ISV business through the Microsoft Commercial Marketplace. This initiative aims to integrate the Microsoft Commercial Marketplace (Azure Marketplace & AppSource) with TD SYNNEX cloud eCommerce and digital marketplace platforms, enabling software vendors to scale their Microsoft marketplace practice through two-tier distribution and channel programs. This role leads the research, design, and validation of new integrations between TD SYNNEX platforms and Microsoft marketplace services. It focuses on early-stage strategy, technical feasibility, and prototype development, ensuring all deliverables are clearly defined and ready for execution by Platform Product Managers. Key Responsibilities • Support the Microsoft Marketplace integration strategy aligned with business and platform goals., • Evaluate opportunities across Azure Marketplace, AppSource, SaaS offers, VMs, and managed applications., • Conduct technical and business feasibility assessments for Microsoft marketplace integrations., • Identify dependencies related to Azure services, APIs, billing, identity, and compliance., • Explore opportunities for AI-driven enhancements., • Define API integrations, authentication flows, entitlement handling, and data exchange processes., • Drive proof-of-concept initiatives to validate architecture, scalability, and technical approach., • Work closely with Product Managers, Engineering, Operations, Security, and Microsoft teams., • Align on architecture, compliance, and certification requirements., • Produce requirements, architecture documentation, and PoC outcomes. Knowledge, Skills & Experience Required • Bachelor's degree in Computer Science, Engineering, or a related field., • 3+ years of experience in Product Management or Technical Program Management within SaaS or cloud-based environments., • Strong understanding of Microsoft Cloud services, APIs, and SaaS integration models., • Proven experience leading R&D or early-stage product discovery initiatives., • Comfortable working within B2B platforms and collaborating with finance stakeholders, particularly in areas such as finance, tax, and compliance., • Strong analytical, documentation, and stakeholder management skills., • Hands-on experience with REST/GraphQL APIs, cloud architecture, and familiarity with cybersecurity best practices. Nice to have: • Hands-on experience with Azure Marketplace / AppSource operations, offer lifecycle, billing, or entitlement models., • Familiarity with Azure architecture, Azure Foundry AI / Copilot Studio, and Microsoft security best practices., • Microsoft certifications are a plus. What We Offer • We value continuous learning and offer clear career progression opportunities., • Remote or hybrid work flexibility., • Comprehensive benefits including health insurance, paid leave, retirement plans, and more., • Certified Workplace Excellence: Work in a certified Great Place to Work. At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What's In It For You? • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle., • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses., • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program., • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities., • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program., • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

About the Role The Operational Disruption Assistance Agent is responsible for delivering exceptional customer support to passengers affected by operational disruptions while also providing premium VIP assistance services within the airport environment. The role combines operational disruption management, passenger welfare coordination and high-touch VIP customer service to ensure passengers receive professional, efficient and personalised assistance throughout their journey. Acting as the face of CMAC on-site, the successful candidate will support passengers during irregular operations, coordinate accommodation and ground transport solutions, manage passenger communications and deliver seamless airport assistance services to VIP customers across arrivals, departures and connections. What Success Looks Like • Passengers receive timely, accurate and empathetic support during operational disruptions., • Operational incidents are managed efficiently with minimal impact on the customer experience., • Accommodation, transportation and passenger welfare services are coordinated accurately and effectively., • VIP passengers receive a seamless, discreet and personalised airport experience., • Customer satisfaction standards are consistently achieved during both routine and high-pressure operational situations., • All services, passenger movements and incident activities are accurately documented and reported., • Company policies, operational procedures and regulatory requirements are fully adhered to. Core Responsibilities Operational Disruption Management • Manage passenger assistance during operational disruptions including cancellations, diversions, overbookings and missed connections., • Provide passengers with alternative travel arrangements and rebooking solutions., • Communicate clear, accurate and up-to-date information regarding available options and service updates., • Coordinate accommodation, ground transportation and other welfare services as required., • Support passengers at CMAC assistance desks and operational locations, ensuring a professional customer experience., • Apply relevant company policies and passenger rights regulations, including EC261/2004 where applicable., • Maintain high standards of customer care in fast-paced and high-pressure environments., • Record passenger allocations for accommodation and transport services, ensuring complete traceability., • Prepare reports relating to passenger assistance, accommodation, transportation and operational incidents to support internal validation and potential claims management. VIP Passenger Assistance • Provide personalised meet-and-greet services for VIP passengers across arrivals, departures and transit connections., • Welcome passengers upon arrival and accompany them throughout their airport journey., • Assist with check-in, baggage services, Fast Track access, immigration, customs and security processes., • Escort passengers to VIP lounges, boarding gates, transfer vehicles or connection points., • Monitor flight schedules and proactively manage operational changes that may impact service delivery., • Coordinate with drivers, transport providers, airport stakeholders and service partners to ensure seamless transitions., • Support passengers during aircraft arrivals, departures and flight connections., • Manage premium service elements such as lounge access, porter services, private transfers and associated hospitality services., • Anticipate and respond proactively to passenger needs while maintaining discretion and professionalism. Service Delivery & Communication • Deliver exceptional levels of customer service aligned with CMAC values and client expectations., • Resolve service issues and operational challenges quickly and effectively., • Maintain clear and professional communication with passengers, clients, airport stakeholders and internal teams., • Ensure all service activity, incidents and outcomes are accurately documented., • Prepare detailed reports highlighting service performance, incidents and operational outcomes., • Support continuous improvement by identifying opportunities to enhance passenger experience and operational efficiency. About You You are a customer-focused professional who thrives in a fast-paced airport or operational environment. You remain calm under pressure, communicate confidently with a wide range of stakeholders and take pride in delivering outstanding customer experiences. You are highly organised, proactive and solution-oriented, with the ability to balance operational priorities while maintaining a personalised and professional approach when supporting passengers. Your Expertise Essential Skills & Competencies • Exceptional customer service and communication skills., • Strong problem-solving and decision-making ability., • Ability to remain calm and professional in high-pressure situations., • Excellent organisational skills and attention to detail., • Strong interpersonal skills with the ability to build rapport quickly., • Ability to manage sensitive situations with discretion and professionalism., • Effective teamworking and stakeholder coordination skills., • Strong administrative and reporting capability., • Ability to prioritise competing demands in a dynamic operational environment. Desirable Experience • Previous experience in aviation, airport operations, passenger services, hospitality or travel., • Experience supporting passengers during operational disruptions., • Experience delivering premium or VIP customer service., • Knowledge of passenger rights regulations, including EC261/2004., • Experience coordinating transport, accommodation or welfare services., • Additional language skills would be advantageous. About Us CMAC Group is a fast‑growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365. Since 2007, we’ve built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond. Our portfolio of specialist brands include Suntransfers.com, CoachHireComparison.co.uk, Minicabit.com and CheckedSafe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations. Backed by ComfortDelGro, one of the world’s leading mobility groups, CMAC continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company. At CMAC, you’ll join a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most. If you’re driven, curious and excited by meaningful impact, you’ll feel right at home here. CMAC Group actively promotes equality, diversity and inclusion (EDI). EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation. We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected. We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive. CMAC Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees. We actively encourage Continuous Professional Development and would expect the successful candidate to ensure they are keeping updated with new theory and legislation, attend any necessary in-service training and participate in a program of CPD where required.

WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona! RESPONSIBILITIES Team Management: Supervise and motivate a large team, fostering a positive and productive workplace culture. Service Quality: Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients. Performance Monitoring: Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement. Training & Development: Support the professional growth of team members through ongoing coaching and development. Workflow & Request Management: Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations. Cross-Functional Communication: Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members. Problem-Solving: Act as a go-to person and reference for the entire team when challenges arise. Compliance with Processes & Internal Rules: Ensure consistent adherence to company policies and procedures. Client Liaison: Maintain direct contact with the client. Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports. Offer innovative, high-quality solutions to meet client needs. REQUIREMENTS Proven experience in team management within a customer service environment. Excellent verbal and written communication skills in French and English. Ability to multitask and solve problems quickly and effectively. Natural leadership with the ability to motivate and inspire a team. Strong command of office tools and management software. WE OFFER A permanent contract A fix salary + incentives. A multicultural and positive environment A modern and pleasant workplace in an exceptional building with sea views Discount on company health insurance Training opportunities throughout the year, as we aim to support our talents in their professional development. We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.