Community Builder & Ops Intern - GroundInn - Barcelona

Your Mission, Should You Choose to Accept It Ready to step into the engine room of a global hospitality revolution? Based in beautiful Barcelona, you will step up as the ultimate partner and right-hand strategist to our Chief Operations and Commercial Officer (COCO). You are the bridge between big-picture vision and daily execution, turning ambitious ideas into structured, high-impact reality across the company. This isn't about sitting on the sidelines; you will own our executive operating cadence, step into the spotlight to lead major special projects, and keep our top leadership teams completely in sync. You will bring the analytical sharp-shooting needed to back up major choices with solid facts, while serving as a trusted advisor who isn't afraid to challenge ideas constructively. If you are a natural strategic thinker who thrives when turning ambiguity into action, this is your launchpad to shape the future of hybrid hospitality. In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do Drive high-impact strategic initiatives and cross-functional projects directly on behalf of the COCO from concept to completion. Run the show for executive meetings, leadership offsites, and Board preparation sessions. Turn complex financial data, proposals, and industry insights into clear, bite-sized executive recommendations and business cases. Help the COCO craft powerful messages, board materials, and presentations for high-profile speaking gigs. Spot roadblocks, operational dependencies, and risks early on, stepping in proactively to clear the path forward. Manage and mentor the Executive Assistant function to keep everyday leadership operations seamless. Act as a vital sounding board and sparring partner for executive leadership on both day-to-day and future plans. What You’ll Have You bring 3 to 5 years of solid experience in strategy, consulting, or business operations, ideally blending corporate structure with fast-growth scale-up energy. You have a Bachelor’s degree in Business, Finance, Economics, or a related field (an MBA or Master’s in Strategic Management is a massive plus). You have fluent English language skills, and any extra languages are a great bonus asset. You possess strong commercial and financial acumen that helps you evaluate investments and proposals with ease. You bring rock-solid project management skills and the ability to stay completely cool, structured, and organized under pressure. You have a stellar track record of working alongside senior executives and handling sensitive company matters with total discretion. What We Offer: The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change The chance to learn and grow in your role with the potential for future growth Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

Come reimagine hospitality with us as our new superhost of our Barcelona Poblenou location! Your Mission Should You Choose To Accept It… As our Community Host Intern, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Barcelona Pablenou-location will become a raving fan of TSH instantly! In Case You Don’t Know Who We Are: Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do You make sure everyone gets a warm welcome as soon as they walk in You’ll help our guests at our self-check-in kiosks (we have no reception desk) You get to stretch your F&D skills by preparing and serving a variety of local dishes Barista anyone? You’ll brew delicious coffee one day and will be mixing our signature cocktail the next You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!) Who You Are You’re currently enrolled in a university Currently studying a relevant bachelor’s in Hospitality, Sales, Advertising, Marketing, or Business Enjoy receiving and taking responsibility and you can work independently You have a flexible, hands-on, motivated and positive approach You’re an octopus that loves to get your dexterity skills into action You love responsibility and handle stressful peak periods like a pro Fluent in English and Spanish– Know any other languages? The more the merrier! Hard working, responsible and a “let’s do this!” mentality You must be studying within the EU What We Offer An amazing work environment with a fantastic vibe and lots of positive energy On the job coaching and guidance Monthly compensation for your internship of 500€ The opportunity to work and learn at a dynamic, young, international organization; we’re a real game changer in the hospitality industry A first glimpse into the world of Hospitality with one of the most innovative players in the market Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on hotel stays and Food and Drinks? A wonderful workplace to call home with, dare we say it, fun colleagues Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

Personal Assistant (PA) – Barcelona, Spain Location: Barcelona, Spain (full-time, on-site) Sector: Music / Entertainment (confidential — further details shared at interview) About the Role We're looking for an experienced, highly organised and discreet Personal Assistant to support a private client based in Barcelona who works internationally within the music industry. This is a varied, hands-on role covering personal administration, household management, health & wellness coordination, family and gift logistics, and general day-to-day life support — particularly while the client is travelling. The ideal candidate is proactive, a clear communicator, completely comfortable working independently, and fluent in both English and Spanish. Key Responsibilities • Household & personal admin — manage the day-to-day running of the Barcelona residence: rent, utilities, deliveries, post, building admin, and reordering household essentials., • Health & wellness — research and manage private health insurance, coordinate appointments with English-speaking medical professionals, and set up recurring wellness bookings (gym, personal training, yoga, massage/physio)., • Family & gifts — maintain a calendar of family birthdays, anniversaries and key dates; research and propose gift options in good time, then coordinate purchase and delivery once approved., • Personal purchases — handle shopping requests (clothing, gear, gifts) using a structured brief, proposing options for sign-off before any purchase is made., • Travel support — keep the Barcelona base running smoothly while the client is on tour (bills, deliveries, home checks), and coordinate visits from friends/family., • Bookings & scheduling — arrange recurring personal appointments (language lessons, classes, activities) and handle guestlist/event admin for shows., • Communications — manage and filter WhatsApp and email; provide clear written summaries so requests are easy to track., • Weekly reporting — a short written summary each week of what's done, what's pending, and what needs a decision. What We're Looking For • Proven experience as a Personal Assistant, Lifestyle Manager or similar, ideally supporting a high-profile individual., • Fluent English and Spanish (additional languages a plus)., • Based in, or willing to relocate to, Barcelona., • Excellent organisation and attention to detail — comfortable juggling many small, ongoing tasks., • Proactive communication style: comfortable asking clarifying questions up front, and giving regular updates without being chased., • Flexibility around occasional out-of-hours requests, with respect for the client's working time., • Total discretion. A confidentiality agreement (NDA) will be required. What's Offered • Salary — competitive, based on experience, • Contract type / working hours — to be discussed with, • Based in Barcelona, with occasional travel, • A dynamic and varied role at the heart of the music industry Asistente Personal (PA) – Barcelona, España Ubicación: Barcelona, España (jornada completa, presencial) Sector: Música / Entretenimiento (confidencial — se compartirán más detalles en la entrevista) Sobre el puesto Buscamos un/a Asistente Personal con experiencia, muy organizado/a y discreto/a, para apoyar a un cliente privado afincado en Barcelona que trabaja a nivel internacional en el sector de la música. Se trata de un puesto variado y práctico que abarca administración personal, gestión del hogar, coordinación de salud y bienestar, logística familiar y de regalos, y apoyo general en el día a día — especialmente cuando el cliente está de gira. El/la candidato/a ideal es proactivo/a, tiene una comunicación clara, se siente cómodo/a trabajando de forma autónoma, y domina tanto el inglés como el español. Responsabilidades principales • Hogar y administración personal — gestionar el día a día de la residencia en Barcelona: alquiler, suministros, entregas, correo, administración del edificio y reposición de productos básicos del hogar., • Salud y bienestar — investigar y gestionar el seguro médico privado, coordinar citas con profesionales médicos de habla inglesa, y organizar reservas recurrentes de bienestar (gimnasio, entrenador personal, yoga, masajes/fisioterapia)., • Familia y regalos — mantener un calendario de cumpleaños familiares, aniversarios y fechas clave; investigar y proponer opciones de regalo con antelación, coordinando la compra y entrega una vez aprobadas., • Compras personales — gestionar solicitudes de compra (ropa, material, regalos) siguiendo un briefing estructurado, proponiendo opciones para su aprobación antes de comprar., • Apoyo en viajes — mantener la base de Barcelona funcionando mientras el cliente está de gira (facturas, entregas, revisión de la vivienda), y coordinar visitas de amigos/familiares., • Reservas y agenda — organizar citas personales recurrentes (clases de idiomas, actividades) y gestionar listas de invitados/admin de eventos para conciertos., • Comunicaciones — gestionar y filtrar WhatsApp y correo electrónico; ofrecer resúmenes escritos claros para que las solicitudes sean fáciles de seguir., • Informe semanal — un breve resumen semanal de lo realizado, lo pendiente y lo que necesita una decisión. Requisitos • Experiencia demostrable como Asistente Personal, Lifestyle Manager o similar, idealmente apoyando a una persona de alto perfil., • Inglés y español fluidos (se valorarán otros idiomas)., • Residente en Barcelona o con disponibilidad para trasladarse., • Excelente organización y atención al detalle — cómodo/a gestionando múltiples tareas pequeñas y en curso., • Estilo de comunicación proactivo: capaz de hacer preguntas aclaratorias desde el principio y dar actualizaciones periódicas sin que se le pida., • Flexibilidad ante solicitudes ocasionales fuera de horario, respetando el tiempo de trabajo del cliente., • Discreción total. Se requerirá la firma de un acuerdo de confidencialidad (NDA). Se ofrece • [Salario — competitivo, según experiencia], • [Tipo de contrato / horario], • Puesto basado en Barcelona, con viajes ocasionales, • Un puesto dinámico y variado en el corazón de la industria musical

POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

FRONT OF HOUSE CREW – BARCELONA At Generator hostels we are obsessed in delivering outstanding service through a personal touch. As a Front of House Crew Member, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to “wow” our customers at every opportunity, ensuring that customers’ needs are exceeded. WHO ARE WE Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Of House Crew for Generator Barcelona. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. BEING YOURSELF is the key to bringing the Generator story and brand to life. ABOUT GENERATOR BARCELONA You'll find Generator Barcelona, hotel and hostel, in the buzzing district of Gracia. The hostel’s just a short walk from Gaudi's iconic Casa Batllo apartments. The interiors showcase a mix of styles and include an oversized wooden birdcage, a winding staircase and a mezzanine chill-out lounge. Feast on local delicacies in our bar and lounge, which is decked out in ornate Hungarian concrete floor tiles and earthy raw metals and woods, and if you’re looking for a little more luxury, Generator Barcelona also offers terrace rooms and a penthouse apartment in the hotel with mind-blowing panoramic views of one of Europe’s best-looking cities. So much more than just a hostel! NUTS AND BOLTS OF THE JOB Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience Know your guests and have a passion for independent travel and the road less travelled Demonstrate a passion for delivering outstanding customer service Be part of a great team within your department that get Generator and want to be themselves Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times Know your city, its cafés, bars and restaurants, its art, its music Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene Be Responsible for all cash handling whilst you are on duty Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. WHAT’S IN YOUR DNA Always love our guests Passionate for the hospitality and the youth travel market Be the life the party Be really, really organised Keep cool when the pressure hits Enjoy a super-fast pace Understand this is a business, be passionate about maximising revenue Be creative, innovative and digitally smart You must be eligible to work in the EU to be considered for this role YOUR ROCK STAR EXPERIENCE Experienced within a front office hospitality environment Experienced working with a Property Management System Flexible with regards to shifts available per week (mixture of morning and evening shifts OUR GLOBAL EMPLOYEE BENEFITS Birthday holiday in addition to your yearly holiday allocation Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback 2 free nights’ accommodation across any of our Generator x Freehand properties globally Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted) International career opportunities so you can travel the world while working with us (win-win!) Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down! Online learning tools to help you develop, learn and grow SO YOU THINK THIS MIGHT BE YOU? That's cool. Send us your application in English. If you’ve got questions, get in touch! may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you. Join Us and help us achieve our Vision!

Your Mission Should You Choose To Accept It: As our Regional Trainer & Field Coach (Iberia), you are the driving force behind learning, development, and capability building across our hubs. Acting as our learning ambassador, you design and deliver impactful onboarding and training experiences while embedding a culture of continuous learning in our operations. You combine hands-on training delivery with real-time coaching on the floor, ensuring that learning doesn’t stop in the classroom but translates into everyday excellence. From product knowledge (Stay, F&B, Membership) to leadership development, you empower our teams and leaders to elevate performance and create exceptional guest experiences. You thrive on bringing people together, inspiring growth, and turning business needs into meaningful learning journeys. By partnering with GMs, RDOs, and People teams, you identify development opportunities and help shape the future of our talent across Iberia. In Case You Do Not Know Who We Are (ahem): Redefining hybrid hospitality since 2012, TSH (The Social Hub) sets standards on a global scale. Offering a community-driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym, rooftop bar facilities, and coworking for every demographic, the company’s success is unprecedented. With 22 hotels in 8 countries, The Social Hub is a fun, creative and inspiring environment where everyone can work, stay, learn, and play. Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone. What You'll Do: You’ll deliver engaging onboarding programs and training sessions (in-person & virtual) across Iberia, covering skills, behaviors, and product knowledge (Stay, F&B, Membership). You’ll localize and co-create learning content, ensuring it reflects regional culture and operational needs while maintaining TSH standards. You’ll coach leaders on the floor, observing performance in real time and providing structured feedback to embed learning into daily practice. You’ll partner with GMs, RDOs, and People Partners to identify development needs, support succession planning, and drive leadership capability. You’ll act as a trusted advisor to operational leaders, translating business priorities into targeted learning and development initiatives. You’ll coordinate local training partners and develop in-house trainers to scale learning impact across hubs. You’ll track and evaluate training effectiveness using performance data, guest feedback, and audits, continuously improving learning programs. Who You Are: You bring solid experience in hospitality operations (4/5 lifestyle brands or similar), across departments such as Front Office, Rooms, F&B, M&E, or Membership. You have experience delivering and/or facilitating training programs, ideally including onboarding. You’re a natural facilitator with the ability to engage diverse audiences and create impactful learning experiences. You combine strong interpersonal skills with a coaching mindset—you listen, observe, challenge, and support growth. You’re highly organized and comfortable coordinating multiple learning initiatives and stakeholders.You thrive in a fast-paced, multicultural environment and enjoy collaborating with cross-functional teams. You’re creative, detail-oriented, and passionate about learning design and delivery. You’re digitally savvy, ideally with experience using LMS platforms or intranet tools. You are fluent in English and Spanish (required).You are eligible to work in Spain and willing to be based in Barcelona with frequent regional travel . What Do We Offer You? The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future The chance to learn and grow in your role with the potential for future growth Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family! The freedom to work remotely or to come to the office – whatever suits you best! A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff Where people come together, committed to providing the best space, experience, and co-working space for our community and even more so, the people who work for The Social Hub. With everything from mental health support to leadership training and more, we are here to help you grow as much as we do as a company. We promote a workplace where society comes together to do better and we do this no matter the age, gender, sexual orientation, ethnicity, and national origin. Your fascinating characteristics are what make us different, so come as you are.