Concierge

About the job Descripción Libertad, lujo y exclusividad son las palabras que nos definen. ¿Quieres ser parte de la experiencia? No dejes que te lo cuenten, únete a Bless Hotel Madrid como Hostess para el departamento de F&B. Tu misión principal será recibir y despedir a los clientes, así como asesorarles e informarles sobre todas las experiencias que pueden vivir en Bless. ¿Te has preguntado alguna vez que es lo que hace especial a una empresa que hace vivir experiencias únicas a miles de clientes? Deja de preguntártelo y ven a formar parte del mejor equipo. Tus funciones principales serán: - Recibir y despedir a los clientes en nuestro cn cualquiera de nuesttos espacios gastronómicos. - Gestión y control de reservas. - Aconsejar a los clientes, a petición, en la elección de nuestra oferta gastronómica o consultas específicas. - Atender todas las quejas de los clientes, resolverlas siempre que esté en su mano y de lo contrario redireccionarlas a su responsable - Asegurar, dentro de nuestras posibilidades, la máxima satisfacción del cliente durante su estancia. A cambio de tu compromiso y motivación, te ofrecemos: - Formar parte de un equipo dinámico, multicultural, con mentalidad ganadora y que cuenta con grandes profesionales del sector hotelero. - Oportunidades de estabilidad y crecimiento. - Planes de desarrollo para llevar tu potencial al máximo. - Estar al día de las nuevas tendencias de tu área y del sector, además de potenciar tus habilidades mediante planes de formación. - Trabajar en una empresa socialmente responsable, con posibilidad de colaborar con iniciativas para preservar el medio ambiente y promover la integración social. Requisitos mínimos - Experiencia mínima de 1 año. - Mínimo nivel B2 de ingles. Se valorarán otros idiomas. - Atención al cliente. Department: Host/Hostess About you Language required: Spanish. The company Palladium Hotel Group es una empresa hotelera española con sedes corporativas en Ibiza y Madrid. Estamos presentes en 6 países, a través de 10 marcas internacionales. Nacimos en Ibiza en 1960 y contamos actualmente con 50 hoteles y más de 13.000 colaboradores. Generamos cientos de nuevos puestos de trabajo al año, impulsando siempre la formación y la profesionalización de nuestros equipos Cada una de nuestras marcas ofrece algo único para satisfacer los deseos de nuestros clientes, brindando experiencias de lujo exclusivas y personalizadas. TRS HOTELES: Sumérgete en el lujo de un nuevo mundo “adults- only” en los destinos más exclusivos y bellos del Caribe. GRAND PALLADIUM HOTELS & RESORTS: Alojamiento de lujo, la mejor cocina del mundo y experiencias inolvidables más allá del servicio todo incluido para toda la familia. PALLADIUM HOTELS: Hoteles “adults- only” de modernas instalaciones ubicados en Ibiza, que ofrecen a sus clientes una experiencia hotelera exclusiva y contemporánea. PALLADIUM BOUTIQUE HOTELES: Alojamientos donde prima la intimidad en una atmósfera relajada y exclusiva. FIESTA HOTELS & RESORTS: Hoteles frente al mar diseñados para disfrutar de la vida de una manera cómoda y agradable. USHUAÏA IBIZA BEACH HOTEL: Disfruta de los mejores eventos musicales en un glamuroso hotel con personalidad única. Vive lo inesperado. BLESS COLECTION HOTELS: Hoteles modernos, de alta tecnología y con estilo, ubicados en los mejores destinos de todo el mundo. Ideal para huéspedes cosmopolitas que buscan un lugar único para satisfacer sus placeres. ONLY YOU HOTELS: Firma de hoteles de moda que ofrecen una experiencia cosmopolita y sofisticada, diseñada para mostrarle la mejor faceta de Madrid. HARD ROCK HOTELS: La combinación perfecta de rock, tecnología y relajación para que tu próximo viaje sea un éxito.

About the job The Butler owns the guests’ in-suite experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Butler is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Butler must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Butler is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability for the maintenance as well as the look and feel of each assigned suite and will also ensure the flawless delivery of all amenities to the highest level of expectation. Qualifications: - Minimum of two (2) years guest facing service experience in a luxury environment. - Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities. - Confident, well-groomed appearance with a warm and welcoming demeanor. - Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items. - Ability to fulfill the above mentioned Key Responsibilities and all reasonable company requests. Number of positions: 10 Department: Guest Relations The company Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.

About the job Hotel Brand: Kimpton Location: Spain, Mallorca Hotel: Aysla Mallorca (PMIMS), Avenida del Golf,, 37 Santa Ponsa – Calvia,, 07180 ABOUT US Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style. WHY WE'RE HERE We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. HOW WE'RE DIFFERENT Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. DIFFERENCES MAKE A DIFFERENCE. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count WHAT'S THE JOB? As Guest Experience Manager, you’ll be supporting the department in all required areas, including handling VIP reservations, guiding guests and being a Kimpton ambassador. You’ll report to the Front Office Manager Manager. YOUR DAY-TO-DAY Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. Accommodating general and unique requests. Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. Provide information on hotel services and facilities. Answer phones in a prompt and courteous manner. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. WHAT WE NEED FROM YOU Bachelor’s degree in hospitality or related field. 2+ years’ experience working in Front Office/Guest Relations department. Must be fluent in local language, English and German, additional languages will be highly valuable. Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. Opera PMS knowledge will be valuable. WHAT TO EXPECT FROM US Competitive salary. Discounted international room rates. Employee recognition programmes. Training programmes and access to IHG’s training tool. Meals whilst on duty. Uniform and laundry service. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Department: Guest Relation About you Language required: Spanish. The company About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself – Lead Yourself – Make it Count

About the job Hotel Brand: Kimpton Location: Spain, Mallorca Hotel: Aysla Mallorca (PMIMS), Avenida del Golf,, 37 Santa Ponsa – Calvia,, 07180 ABOUT US Kimpton Aysla Mallorca es un santuario de calma y bienestar, situado entre el frondoso paisaje del soleado sur de Mallorca. Una visión progresiva de la vida en un club de campo, donde el ocio activo se encuentra con la total relajación, y los toques de tradición se fusionan con los valores modernos. Este es el lujo del estilo de vida moderno: al estilo de Mallorca. WHY WE'RE HERE? Creemos que las conexiones humanas y sinceras mejoran la vida de las personas. Especialmente de aquellas que trabajan aquí. Nuestro fundador, Bill Kimpton, se rebeló contra la hospitalidad impersonal y genérica que hace que las personas se sientan desconectadas. Inició un nuevo estándar de hotel boutique y un entorno en el que las personas pudieran conectar desde el corazón. Ese fue el objetivo en su momento, y sigue siendo nuestro propósito hoy en día. Tu trabajo aquí tiene un significado. Estás aquí para mejorar las vidas de tus compañeros, los huéspedes, los propietarios, las comunidades, y juntos hacemos que eso suceda. Es lo que impulsa todo lo que hacemos. Cada día puedes mejorar vidas de manera única, y puedes esperar lo mismo a cambio. Todo comienza contigo. HOW WE'RE DIFFERENT? Nuestro espíritu emprendedor nacido en San Francisco y el entusiasmo por la vida impulsaron esta cultura en 1981, y sigue brillando hasta el día de hoy. Todo fluye desde ti. El tú vibrante, rebelde y genuino, con tu diversa trayectoria, talentos, experiencias y personalidad decidida, es completamente bienvenido y celebrado aquí. Porque sabemos que cuando las personas pueden ser ellas mismas en el trabajo, brillan. Eso es lo que buscamos y celebramos. Son personas de todo tipo que comparten una habilidad para la creatividad y el autoliderazgo. Personas que no necesitan que les digan qué hacer para conseguir resultados. Personas con una pasión innata por mejorar la vida de los demás. Esto suma un entorno de trabajo algo peculiar, irreverente, emocionante, inusual, empoderador y absolutamente excepcional. Los huéspedes lo sienten; tú también lo sentirás. Trabajar en Kimpton no se trata solo de trabajar. Y ciertamente no es como trabajar en otros lugares. Valoramos la personalidad, la individualidad, la creatividad, hacer lo correcto, mejorar continuamente, la concentración y la pasión. DIFFERENCES MAKE A DIFFERENCE Estamos comprometidos a crear una cultura que refleje la diversidad de nuestros huéspedes del hotel y restaurante. Con ese objetivo en mente, alentamos a cada uno de nuestros empleados a comprender, aceptar y celebrar las diferencias entre las personas. Eso incluye diferentes personalidades, estilos de vida, estilos de trabajo, educación y experiencia. También damos la bienvenida y abrazamos a personas de todas las razas, etnias, edades, religiones, habilidades físicas, orientaciones sexuales, identidades de género y géneros. Be Yourself - Lead Yourself - Make it Count WHAT'S THE JOB? Como cocinero, tu pasión por realizar presentaciones llamativas y sabrosas hará que la experiencia de nuestros huéspedes sea magnífica cada vez que visiten nuestros restaurantes. Reportarás al Jefe de Cocina. FUNCTIONS Llevar a cabo todas las elaboraciones de los platos siguiendo los estándares de presentación y elaboración marcados. Asegurar que la cocina, así como las zonas de almacenamiento de alimentos y productos, están en perfecto estado de limpieza y orden. Mantener controlado el stock de alimentos y productos necesarios para realizar todas las elaboraciones, reportando cuando sea necesaria la compra de nuevos productos. Cumplir con toda la normativa de APPCC. Colaborar con el departamento de restaurante para que el servicio sea fluido en todo momento. Reportar cualquier incidencia relacionada con las zonas de almacenamiento y neveras al departamento de mantenimiento cuando sea necesario. WHAT WE EXPECT FROM YOU? 2+ años de experiencia en hotel/restaurante gastronómico como cocinero. Proactivo/a, positivo/a, energético/a, dinámico/a, empático/a, con capacidad de trabajo en equipo y pasión por el servicio. WHAT CAN YOU EXPECT FROM US? Salario competitivo. Descuento en alojamientos de todo el mundo Programa de reconocimiento de empleados. Programas formativos. Manutención los días de trabajo. Who we are Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Department: F&B kitchen About you Language required: Spanish. The company About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself – Lead Yourself – Make it Count