Contable de Hotel - SERCONSA SL - Barcelona

PayXpert is a pioneer in omnichannel payments and a subsidiary of the Société Générale group. We serve a diverse array of local and international brands both online and in-store, spanning various sectors. At the heart of our vision is the creation of a payment ecosystem that fosters an inclusive commerce experience for all. We have developed services that focus on revenue optimisation, performance enhancement, fraud prevention, and seamless payment orchestration. Our expertise extends to cross-border payments and alternative payment methods such as Alipay+ and WeChat Pay. Furthermore, our solutions are designed with accessibility in mind, offering features that cater to the visually impaired, ensuring everyone can engage in the modern commerce landscape. The Technical Customer Support Manager is responsible for leading and developing a multi-level customer support function within a fast-paced, technology-driven environment. The role ensures effective handling of customer incidents, supports reliable system performance, and contributes to a consistent and high-quality service experience across the customer lifecycle. Combining operational leadership with strong technical understanding, the position requires the ability to engage in technical troubleshooting when needed, interpret integration behaviour, and support teams in resolving complex issues. Working closely with cross-functional stakeholders, the role plays a key part in strengthening processes, improving service delivery, and building scalable support capabilities aligned with business growth. Key Responsibilities • Lead and develop a multi-level customer support function, ensuring effective collaboration across frontline and technical support teams, • Oversee the resolution of customer incidents, ensuring issues are handled efficiently, prioritised appropriately, and escalated when required, • Act as a senior point of escalation for complex or high-impact technical cases, supporting teams in diagnosis and resolution, • Maintain the ability to engage directly in technical troubleshooting when needed, including analysing integrations, reviewing logs and interpreting API behaviour, • Ensure a high standard of support during merchant onboarding and post-go-live phases, contributing to a smooth and reliable customer experience, • Monitor operational performance through defined KPIs, identifying trends, risks and opportunities for improvement, • Work closely with Engineering, Product and other internal teams to ensure alignment between technical capabilities and customer needs, • Drive continuous improvement across processes, tools and workflows, enhancing efficiency and service quality, • Support the development of internal knowledge, documentation and best practices to strengthen overall team capability, • Contribute to building a scalable, structured and high-performing support organisation in a fast-paced environment Requirements • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience), • 6–8+ years of experience in technical support, integrations, or fintech environments, • 3–5+ years of experience managing customer support or technical teams, • Strong ability to read, understand and work with code (PHP and JavaScript required), including analysing and validating integration-related issues independently, • Experience working with support tools, CRMs or ticketing systems, • Experience in high-growth or international environments is a strong plus, • Fluent English required (French is a plus) Strong hands-on understanding of: • Payment gateways and acquiring, • Payment lifecycle (authorisation, authentication, capture, settlement, refunds), • APIs and integration patterns Proven experience in: • Incident management and escalation handling, • Root cause analysis in technical environments, • Cross-functional collaboration Our Culture & Ways of Working Our culture is built around people, ownership and continuous progress. We strive to create an environment where individuals feel trusted, supported and challenged to grow, with regular feedback and meaningful follow-up. We value collaboration over hierarchy. Ideas can come from anywhere, and every voice matters; we expect our teams to contribute, challenge and shape the way we work. We are strongly product-oriented, with a hands-on mindset and a genuine openness to new ideas. Innovation is not limited to specific teams; it is a shared responsibility. We believe in continuous improvement over perfection. Each quarter, we actively look for ways to optimise our processes, enhance our solutions and raise the bar as an organisation. At PayXpert, we want you to grow, feel valued and enjoy your work experience. Here’s what we bring to the table: Compensation & Stability • Competitive salary package with a permanent contract, • Flexible working hours and a wellbeing-focused intensive summer schedule. Work Environment & Flexibility • Hybrid working model, • International, diverse and collaborative teams across Spain, France & the UK, • Regular engagement events to build strong connections Growth & Career Development • Real ownership and visible impact on key HR initiatives, • Continuous learning opportunities tailored to your development plan, • Free language courses (Spanish, French, English) to support your global career, • Involvement in exciting and innovative fintech projects Recognition & Rewards • Employee referral bonus program Apply now and let’s build the future of payments together. In line with our commitment to equal opportunities and fair recruitment practices, candidates may submit a blind CV, excluding personal details that are not relevant to the assessment of their skills, experience and professional suitability for the role. We believe in equal employment opportunity, a culture built around gender-balanced development opportunities for our professionals, a flexible and healthy working environment, and general equality in the workplace. The personal data collected is intended for PAYXPERT and used to process your application with a view to possibly offering you an employment contract. It is intended for use by the departments responsible for recruitment. This information will be kept for a maximum of 2 years if your application is not successful. In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data, you have the right to access, rectify, delete, portability and limit the Processing of Data concerning you. You may also, for legitimate reasons, object to the Processing of your Data. You may exercise your rights by contacting our DPO at the following address gdpr@payxpert.com or at the following postal address Av. Diagonal 440, 08037 BARCELONA,SPAIN. For more information on the Processing of your Personal Data by PAYXPERT, please consult our privacy policy available on our website at the following address: _.

Profesionales del sector seguros de Salud - Proyecto Comercial. ¿Tienes experiencia en seguros de salud y quieres crecer profesionalmente? Buscamos talento comercial, tanto para desarrollar tu propia cartera como para liderar y hacer crecer equipos. A quién buscamos Profesionales con experiencia en el sector asegurador o comercial, orientados a resultados, con ganas de crecer y, si lo desean, liderar un proyecto propio. ✅ Qué ofrecemos • Altos incentivos sin límite, • Flexibilidad y autonomía real, • Formación continua y certificaciones oficiales, • Soporte de marketing y herramientas digitales, • Crecimiento profesional y estructural, • Posibilidad de ofrecer soluciones complementarias: ahorro, inversión, protección y productos de partners top (Sanitas NN, ING, Abanca, Caser, Mutua Madrileña, NN Employee Benefits)

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut. We're looking for a Support Specialist who takes ownership of customer issues, thinks deeper to find solutions, and contributes to the way we support our customers every day. This role is fully on-site in Barcelona and may include weekend shifts, which are fully compensated. Up to shape what's next in finance? Let's get in touch. What you'll be doing • Providing our customers with an outstanding experience, making sure customers feel secure whilst using our features, • Providing excellent customer service, • Representing Revolut at all times, • Collaborating with other international teams members to tackle any customer disruption What you'll need • Fluency in English (C1+ level), • Fluency in Catalan and Spanish (C1+ level), • 1+ years of experience in customer support, with exposure to in-person or retail banking, • A bachelor’s degree (must be able to provide at least a provisional certificate), • Excellent communication skills, • The ability to explain complex issues in an easy and understandable manner, • Great analytical, IT, and problem-solving skills, • Excellent attention to detail, • Empathy and to love helping people, • To be driven and self-motivated with a highly flexible team player attitude, • To be based in Barcelona (this is an in-person role) Nice to have • Experience in banking, financial services, or sales Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. • Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment., • Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's _

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut. We're looking for a Support Specialist who takes ownership of customer issues, thinks deeper to find solutions, and contributes to the way we support our customers every day. This role is fully on-site in Barcelona and may include weekend shifts, which are fully compensated. Up to shape what's next in finance? Let's get in touch. What you'll be doing • Providing our customers with an outstanding experience, making sure customers feel secure whilst using our features, • Providing excellent customer service, • Representing Revolut at all times, • Collaborating with other international teams members to tackle any customer disruption What you'll need • Fluency in English (C1+ level), • Fluency in Catalan and Spanish (C1+ level), • 1+ years of experience in customer support, with exposure to in-person or retail banking, • A bachelor’s degree (must be able to provide at least a provisional certificate), • Excellent communication skills, • The ability to explain complex issues in an easy and understandable manner, • Great analytical, IT, and problem-solving skills, • Excellent attention to detail, • Empathy and to love helping people, • To be driven and self-motivated with a highly flexible team player attitude, • To be based in Barcelona (this is an in-person role) Nice to have • Experience in banking, financial services, or sales Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. • Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment., • Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's _

PROPÓSITO DEL PUESTO Buscamos un/a Abogado/a Procesalista con experiencia en litigación masiva para liderar la estrategia procesal de la compañía y proporcionar soporte estratégico durante la fase precontenciosa dentro del sector fintech. La persona seleccionada combinará una sólida excelencia técnica con una destacada capacidad de innovación jurídica, aprovechando herramientas avanzadas de inteligencia artificial aplicadas a la práctica legal. Actuará como asesor/a de confianza para la dirección y los responsables de departamento, contribuyendo a convertir la gestión del litigio en una ventaja competitiva. RESPONSABILIDADES PRINCIPALES Litigación masiva y estrategia procesal (aprox. 40%) • Liderar la estrategia jurídica en procedimientos de litigación masiva relacionados con crédito al consumo, incluyendo reclamaciones por usura, transparencia, condiciones generales de la contratación y normativa de protección de consumidores., • Desarrollar estrategias procesales escalables, incluyendo argumentarios jurídicos, modelos de contestación y criterios homogéneos de defensa por tipología de reclamación, órgano judicial y jurisdicción., • Realizar un seguimiento continuo de la jurisprudencia del Tribunal de Justicia de la Unión Europea (TJUE), el Tribunal Supremo y las Audiencias Provinciales, garantizando la actualización de la estrategia procesal de la compañía, incluida la estrategia en materia de recuperación de costas., • Coordinar y supervisar despachos externos y procuradores, asegurando los estándares de calidad, el cumplimiento de plazos, los SLA y el control de costes. Soporte estratégico durante la fase precontenciosa (aprox. 25%) • Definir la estrategia precontenciosa de la compañía mediante el análisis de un alto volumen de reclamaciones extrajudiciales y la evaluación del riesgo legal frente al coste para decidir entre acuerdo o litigio., • Negociar acuerdos extrajudiciales y desarrollar matrices de decisión basadas en datos, considerando la probabilidad de éxito, el coste esperado y el riesgo de condena en costas., • Colaborar de forma transversal con los equipos de Collections, Compliance, Customer Support y Product para identificar las causas raíz y reducir la litigiosidad desde su origen. Inteligencia artificial y transformación legal (aprox. 20%) • Utilizar herramientas de IA generativa y legaltech para el análisis masivo de documentación, la elaboración de escritos procesales, la revisión de resoluciones judiciales y el análisis de datos de litigios., • Identificar, probar e implantar nuevos casos de uso de inteligencia artificial a lo largo del ciclo de vida del litigio, garantizando la calidad, la confidencialidad y una adecuada supervisión humana., • Definir y documentar procesos jurídicos, workflows, playbooks y criterios de escalado para favorecer la automatización y la escalabilidad del área. Comunicación con management y reporting (aprox. 15%) • Actuar como principal interlocutor/a con el management y los responsables de departamento, elaborando informes ejecutivos en inglés sobre los principales KPIs de litigación, incluyendo volumen de procedimientos, tasa de éxito y costes legales., • Formular recomendaciones estratégicas basadas en las tendencias de litigación, la evolución jurisprudencial y los objetivos del negocio. CONOCIMIENTOS Y HABILIDADES • Excelente capacidad de innovación jurídica y habilidad para desarrollar estrategias procesales y argumentos legales creativos., • Nivel de inglés profesional (mínimo C1), tanto escrito como oral, para reporting y comunicación con stakeholders., • Excelentes habilidades de comunicación ejecutiva, con capacidad para presentar asuntos jurídicos complejos de forma clara, respaldar recomendaciones con datos y mantener una visión orientada al negocio., • Dominio avanzado de herramientas de inteligencia artificial, incluyendo IA generativa, prompt engineering y análisis documental asistido por IA aplicado a la práctica jurídica., • Sólidos conocimientos de Derecho Procesal Civil español, condiciones generales de la contratación y normativa de protección de consumidores., • Perfil analítico, orientado a datos, con autonomía, atención al detalle y capacidad para priorizar en entornos de alto volumen. FORMACIÓN Y EXPERIENCIA VALORABLE • Grado o Licenciatura en Derecho y colegiación como abogado/a en el Colegio de Abogados correspondiente., • Experiencia en litigación masiva, preferiblemente en fintech, banca, financiación al consumo o despachos especializados en grandes carteras de litigios., • Experiencia demostrable proporcionando soporte estratégico durante la fase precontenciosa., • Se valorará experiencia en la definición, documentación y automatización de procesos legales (legal operations, process mapping y workflow design)., • Se valorará experiencia en el uso de herramientas de análisis de datos para apoyar la toma de decisiones jurídicas. BENEFICIOS 💪 Seguro médico y dental privado. 💼 Plan de pensiones. 👟 Gimnasio con tarifa reducida. 💻 Modelo híbrido: trabaja desde casa dos días por semana. 🍎 Cocina con café, fruta gratuita cada lunes, miércoles y viernes, además de snacks. 🌍 Team buildings y la oportunidad de formar parte de un entorno internacional y apasionado. ¡No pierdas la oportunidad de formar parte de una empresa que apuesta por la innovación y el talento! Únete a nosotros y lleva tu carrera al siguiente nivel 🚀