Coordinador/a de Call Center - Eurofirms - Barcelona

Customer Success Specialist (EMEA) - Barcelona based. About the Role We are looking for a Customer Success Specialist to support and grow strategic client relationships across the EMEA region within the online travel sector. Based in Barcelona, this role will work closely with travel brands, OTAs, airlines, hospitality groups, travel marketplaces, and travel technology partners to drive adoption, retention, and long-term customer value. The ideal candidate combines strong relationship management skills with commercial awareness, operational problem-solving, and a passion for digital travel experiences. You will act as a trusted advisor to customers, ensuring they achieve measurable business outcomes while identifying opportunities for growth and expansion. This is a highly cross-functional role requiring collaboration with Sales, Product, Support, Marketing, and Operations teams across multiple markets and time zones. Key Responsibilities Customer Relationship Management • Build and maintain strong relationships with key customer stakeholders across EMEA., • Serve as the primary post-sales point of contact for assigned accounts., • Develop trusted advisor relationships with travel industry clients and executive stakeholders., • Lead regular business reviews focused on customer objectives, KPIs, adoption, and ROI., • Proactively identify risks to customer satisfaction or retention and develop mitigation plans. Customer Success & Retention • Drive customer onboarding, implementation coordination, and adoption strategies., • Ensure customers maximize the value of the platform, product, or service offering., • Monitor customer health metrics, engagement trends, and account performance., • Deliver strategic recommendations based on customer goals and market dynamics., • Support renewal processes and contribute to high retention and net revenue retention targets. Commercial Growth • Identify expansion, upsell, and cross-sell opportunities within existing accounts., • Partner with Sales teams to support account growth strategies., • Understand customer commercial models and evolving business priorities., • Contribute to regional revenue growth through customer advocacy and strategic account planning. Industry & Market Expertise • Maintain strong knowledge of the online travel ecosystem, including OTAs, metasearch, hospitality technology, payments, and travel distribution., • Understand key trends affecting the travel industry across EMEA markets., • Translate customer feedback into actionable insights for Product and Leadership teams., • Represent the company at industry events, conferences, and customer meetings where appropriate. Cross-Functional Collaboration • Work closely with Product and Support teams to resolve customer challenges., • Coordinate internally to ensure smooth customer experiences across onboarding, training, and ongoing account management., • Advocate for customer needs internally while balancing business priorities., • Contribute to process improvements and scalable customer success initiatives. Required Qualifications • 2–4 years of experience in Customer Success, Account Management, Client Services, or related customer-facing roles., • Experience working within online travel, travel technology, SaaS, hospitality technology, or digital marketplaces., • Strong understanding of the travel ecosystem and digital customer journeys., • Proven experience managing enterprise or strategic accounts across multiple countries or regions., • Excellent communication and stakeholder management skills., • Commercially minded with experience supporting renewals and account growth., • Ability to work effectively in a fast-paced, international environment., • Strong analytical and problem-solving capabilities., • Fluent in English. Preferred Qualifications • Additional European language skills such as Spanish, French, German, or Italian., • Experience working with CRM and customer success platforms., • Experience supporting API, platform, or technical product implementations., • Knowledge of data-driven customer engagement strategies., • Experience working in a scale-up or high-growth technology environment. What Success Looks Like • High customer retention and satisfaction across the EMEA portfolio., • Strong customer engagement and measurable product adoption., • Growth in customer revenue and expansion opportunities., • Positive customer feedback and executive-level relationships., • Efficient cross-functional collaboration and operational execution. Why Join Us • Opportunity to work with leading travel and technology brands across EMEA., • International and collaborative working environment based in Barcelona., • Exposure to a fast-evolving sector at the intersection of travel and technology., • Career growth opportunities within a growing customer-focused organization., • Flexible and dynamic work culture. Equal Opportunity Statement We are committed to creating an inclusive and diverse workplace. We welcome applications from candidates of all backgrounds and experiences and believe diversity strengthens our teams, products, and customer relationships.

¿Te apasiona el comercio internacional y quieres formar parte de un equipo dinámico en una empresa con proyección global? Empresa líder en la fabricación de productos químicos de gran consumo con fuerte presencia internacional y enfoque en innovación, busca incorporar un/a Customer Service Internacional que gestione pedidos y operaciones clave para garantizar la distribución eficaz de sus productos en el extranjero. FUNCIONES: • Gestión de pedidos de exportación y filiales en SAP ERP (stock, confirmación, facturación)., • Organización y coordinación del transporte internacional (incluyendo documentación y ADR)., • Interlocución con almacenes, plantas, reenviadores y clientes., • Back office comercial: reclamaciones, control de pagos, mantenimiento de datos en SAP., • Coordinación con departamentos internos (marketing, planificación, almacén, compras...). REQUISITOS: • Formación en ADE, Negocios Internacionales, Logística o similar., • Experiencia previa (2-5 años) en funciones similares., • Nivel alto de inglés (valorable francés)., • Conocimientos de SAP ERP, Excel., • Capacidad de planificación y organización, resolución de incidentes y reclamaciones.

Desde Marlex, buscamos incorporar un/a Agente de Atención al Cliente con inglés para una importante empresa del sector Rent a Car, ubicada en el Aeropuerto de Barcelona. La persona seleccionada se integrará en el equipo de atención al cliente y asumirá las siguientes funciones: • Gestión integral de reservas y contratos de alquiler., • Venta cruzada de productos y servicios asociados., • Atención al cliente tanto telefónica como presencial., • Realización de tareas de check-in y check-out de vehículos., • Resolución de incidencias y gestión de reclamaciones., • Traslado de clientes entre las instalaciones de la compañía y los puntos de recogida establecidos., • Apoyo en tareas administrativas vinculadas al puesto. Se ofrece: • Contrato temporal de 6 meses por campaña de temporada alta., • Jornada completa, con turnos rotativos de lunes a domingo., • Retribución: 19.000 € brutos anuales + atractivas comisiones en función de objetivos.

🚀 We are growing! Our brand-new client is a leading tobacco company known for its commitment to quality products and excellent customer experience. We are now looking for a Customer Advisor with Azerbaijani to join our dynamic team and help us deliver outstanding support every day. In this role, you will be the first point of contact for customers, assisting them via email, chat, and phone 📩💬📞. Your day will be all about creating smooth and positive customer experiences, answering questions clearly, and making sure every customer feels supported. You will also get to learn the brand, products, and industry in detail so you can provide accurate and helpful information. Part of your job will be researching customer questions carefully and finding the right answers quickly and professionally 🔎. What we are looking for: • Excellent communication skills., • C1 Azerbaijani, both written and spoken., • Advanced English, both written and spoken., • Previous experience in customer service or a related field., • A customer-oriented mindset., • Good typing and computer skills, including MS Office., • Experience with CRM systems., • Strong attention to detail and accuracy., • The ability to work independently as well as in a team., • High school education. What you can expect from us: • Salary: €1,789.53 gross per month 💰., • Full-time role with shifts between 10:00 a.m. and 12:00 p.m., Monday to Sunday., • Monthly performance-based bonuses., • A convenient office location close to bus stations and the metro., • Fully paid training and onboarding to help you succeed from day one 🎓., • Continuous learning and development through Concentrix University., • Career growth support through professional development programs 📈., • Health and wellbeing initiatives., • Relocation support if needed, including accommodation and travel expenses ✈️., • Great extra benefits such as health and life insurance, Multisport card, transport allowance, bonus for important life events, paid leave for education, corporate discounts, company events, and more 🎁., • A referral bonus if you know someone perfect for the role. If you enjoy helping people, learning new things, and being part of a supportive team, this could be the perfect opportunity for you ✨

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air, and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. More information: _ For our office in Barcelona, we are looking for a: Customer Service Professional (f/m/d) in Spain and reporting to the Customer Care Supervisor. THE ROLE AND MISSION: • Coordinate internally and/or respond to customer queries related to shipment, • Monitor shipment according to customer status and track and trace upon delivery, • Maintain daily, weekly and monthly reports/dashboards to stakeholders, • Participate to the promotion of relevant products or services when talking to customers, • Contact customers and manage/ coordinate system modifications when needed, • Give guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc.) if applicable SKILLS: • Customer knowledge, • Knowledge of the legal and/ or regulatory frame, • Knowledge of commercial policy and offers, • Customer service/ user support, • Hygiene, safety and environment rules, • Booking, • Commercial relation, • Customer invoicing, • English & Portuguese, • Software / IT Applications OUR VALUES: CMA CGM Group is proud to define itself as a family business built on strong human values. • Excellence, • Exemplarity, • Imagination, • Boldness CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities.

¿Buscando nuevos retos? ¿Quieres formar parte de nuestro equipo? 🚀 Desde Profile buscamos un/a VIP Account Manager (especialista en atención al cliente), para unirse a nuestro equipo y trabajar en un proyecto que tenemos con uno de nuestros clientes más importantes, en un proyecto híbrido en Barcelona. 🎯 Responsabilidades principales • Gestionar y fidelizar una cartera de clientes VIP., • Contactar diariamente con clientes (aprox. 90-100 interacciones/día entre llamadas y emails)., • Actuar como punto de contacto clave entre los usuarios y el estudio., • Identificar oportunidades de crecimiento y generación de ingresos., • Analizar datos y rendimiento de campañas para optimizar resultados., • Colaborar con equipos internos (producto, marketing, etc.)., • Alcanzar y superar objetivos de ventas, retención y satisfacción (CSAT). 🔎 Requisitos imprescindibles • Alemán nativo/fluido + buen nivel de inglés., • +3 años de experiencia en atención al cliente o gestión de cuentas., • Experiencia gestionando alto volumen de llamadas (inbound y outbound), • Excelentes habilidades de comunicación y relación interpersonal., • Orientación a cliente y resultados., • Buen manejo de herramientas Office., • Interés en modalidad híbrida en oficina ubicada en Barcelona. Te damos buenas razones para unirte a nuestro equipo 🤼 • Garantizamos el equilibrio trabajo/vida. Disponemos de flexibilidad horaria y mejoramos tus vacaciones por cada año que pases con nosotros/as., • Disponemos de retribución flexible: cheques gourmet, seguro médico privado, tarjeta transporte, cheques guardería, formación, etc., • Te daremos la mejor acogida con un proceso de onboarding en el que te sentirás como en casa desde el minuto uno y también recibirás tu welcome pack., • Reconocemos la aportación, implicación y compromiso de todos aquellos que ayudamos a crear un entorno de trabajo más agradable y profesional a través de nuestra plataforma de gamificación., • Fomentamos un ambiente de trabajo en el que todos/as seamos felices. Nuestro equipo multidisciplinar de People & Culture trabaja día a día para aumentar el bienestar y la motivación de todas las personas que componemos Profile., • Trabajamos para que todos/as tengamos las mismas oportunidades, combatir discriminaciones y fomentar la conciliación de la vida personal, familiar y laboral., • Todas nuestras vacantes están abiertas a personas con certificado de discapacidad. Fomentamos un entorno inclusivo y libre de discriminación. ¡Conócenos!💛 Si tienes ganas de crecer y trabajar en un buen ambiente de trabajo, de manera cómoda y productiva, y ¿por qué no?, divertida. Te ofrecemos un gran número de ventajas para facilitarte esta decisión. Contáctanos y ¡te lo contamos! Conócenos más sobre Profile en nuestra web _ Puedes consultar aquí nuestra política de Privacidad y Gestión de Datos: