Coordinador/a de Eventos - Grand Hyatt La Manga Club Golf & Spa - Hosco - Port d'Alcúdia

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! What you’ll do We are looking for a Lobby Ambassador Intern to join the SLS Barcelona team. Under the guidance of the Front Office and Guest Experience teams, you will act as a key point of contact in the lobby, delivering exceptional guest service from arrival to departure and ensuring memorable first and last impressions. You will: Welcome guests warmly upon arrival and departure, creating a positive and lasting first impression. Maintain a visible and engaging presence in the lobby, acting as a brand ambassador. Support valet operations when needed, including assisting guests with luggage handling, room escorting, and providing in-room orientation when required. Provide accurate information about hotel facilities, services, events, and local attractions. Anticipate guest needs and personalize their experience by recognizing preferences and requests. Handle guest inquiries, requests, and complaints with professionalism and empathy, ensuring timely resolution. Assist with check-in/check-out flow by supporting the Front Office team during busy periods. Monitor public areas to ensure cleanliness, organization, and guest comfort at all times. Stay informed about daily events, hotel activities, and local recommendations. Coordinate with other departments to ensure seamless service delivery and follow-up on guest requests. Proactively engage with guests to enhance their overall experience and promote hotel services.

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! What you’ll do... We are looking for an F&B operational intern to be part of the team at SLS Barcelona. Under the guidance of the Head of F&B, you’ll be serving to our guests our delicious dishes and creative cocktails as well as thinking of new ways to improve our service and surprise our guests. Greet all guests warmly and by name, escort guests to their table, provide chair assistance for all guests, and menu presentation. Approach guest and collect information needed to assist with seat arrangements. Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves. To serve food and beverage orders according to recipes and service standards. To be knowledgeable about products available. Work with the rest of team in keeping things running smoothly and tidily, for both table and bar service.

Buscamos una persona apasionada por la hospitalidad, con vocación de servicio, capacidad de liderazgo y un alto nivel de exigencia. Será responsable de dirigir el equipo de sala y garantizar una experiencia memorable para cada cliente. Experiencia Mínimo 3 años como Maitre, Segundo Maitre o Jefe de Sala. Experiencia en restaurantes gastronómicos o de alta cocina. Experiencia gestionando equipos de sala. Formación Imprescindible Formación en Hostelería, Restauración o Dirección de Sala. Valorable Sumillería. Gestión de restaurantes. Protocolos de servicio. Cursos de hospitalidad o atención al cliente. Idiomas Imprescindible Español nativo o nivel C2. Inglés B2 mínimo. Conocimientos Servicio de alta gastronomía. Servicio de vinos y maridajes. Protocolo de sala. Manejo de TPV. Gestión de reservas. Organización de equipos. Atención personalizada al cliente. Resolución de incidencias. Coordinación cocina-sala. Gestión básica de inventario de sala.

Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. As Head Host / Hostess , you will lead the reception team within our restaurant, ensuring a seamless and refined arrival experience while overseeing the smooth coordination of seating and guest flow. You will act as the first impression of the venue and set the tone for exceptional service, while supporting the team through guidance, organisation and leadership. This role is ideal for a polished and confident professional who thrives in a luxury environment and takes pride in delivering impeccable guest experiences. Key Responsibilities •Lead, supervise and support the host team to ensure service standards are consistently met •Welcome and acknowledge guests warmly, creating a memorable first impression •Manage reservations and seating plans to optimise service flow and guest experience •Monitor the dining area for capacity, service quality and guest satisfaction •Ensure all host areas, menus and reception spaces are maintained to the highest standards •Conduct opening and closing duties, ensuring readiness and organisation of the venue •Support training and development of host team members •Address guest feedback and concerns professionally, ensuring timely resolution •Coordinate with restaurant, bar and kitchen teams to ensure seamless service delivery •Maintain accurate records, reports and inventory related to the host desk •Identify opportunities to improve efficiency, service quality and guest satisfaction •Follow all health, safety and company policies and procedures Core Competencies We are seeking a confident and service driven leader who demonstrates exceptional organisational skills and a passion for guest experience. You should have: •Proven supervisory experience in a host/hostess or reception role, ideally within a luxury or high end restaurant •Strong understanding of restaurant operations and guest service standards •Excellent attention to detail and commitment to presentation and service excellence •Ability to work efficiently in a fast paced, high standards environment •Strong organisational skills, with the ability to manage reservations and seating flow effectively •Excellent communication and interpersonal skills, with a warm and engaging approach •A proactive mindset, anticipating guest needs and driving service improvements •Impeccable personal presentation aligned with luxury brand standards •A collaborative approach, working seamlessly with colleagues across departments Qualifications: Previous experience in a Host/Hostess, Reception or Supervisory role, ideally within a luxury restaurant or hospitality environment. Proven ability to lead, coordinate and motivate teams, ensuring consistently high service standards. Excellent communication, organisational and interpersonal skills. Fluent in English and Spanish, both spoken and written. Strong customer-service mindset, attention to detail and impeccable personal presentation. Ability to work efficiently under pressure and coordinate seamlessly with different restaurant departments. Proactive, confident and hands-on leadership style, with a strong focus on delivering an exceptional guest experience. COMPENSATION & BENEFITS: •Competitive salary aligned with luxury hospitality standards. •Access to brand benefits, including employee rates and dining privileges. •Health and wellness programs. •Training, development, and career growth opportunities within The Luxury Collection and Marriott International. This company is an equal opportunity employer. frnch1

Forma parte de uno de los hoteles de referencia para el segmento corporativo y de eventos en Barcelona. En Hyatt Regency Barcelona Tower trabajarás en un entorno internacional, dinámico y orientado a la excelencia en el servicio. Si te motiva el ritmo urbano, los grandes retos operativos y el trabajo en equipo, aquí podrás desarrollar una carrera sólida dentro de la hospitalidad de alto nivel. Resumen del puesto Buscamos un/a coordinador/a de eventos dinámico/a y orientado/a a resultados para impulsar la coordinación de los eventos del centro de convenciones de nuestro hotel de 5 estrellas. La persona seleccionada combinará una marcada orientación comercial, excelentes habilidades de negociación y una alta capacidad de coordinación para maximizar las oportunidades de negocio, asegurar la conversión de grupos y eventos, y ofrecer una experiencia excepcional a nuestros clientes. Funciones y responsabilidades: • Recepción y compresión del expediente facilitado por el cotizador · Contacto y gestión de información con el cliente, actualizando de la proforma, reuniones pre y post con el cliente, seguimiento con el cliente, visitas comerciales y técnicas, pruebas de menú, upselling del evento. · Actualización de datos en sistema y gestión de proveedores externos · Comunicación y colaboración con los demás departamentos del hotel · Elaboración de presupuestos · Gestión de orden y agenda de grupo · Traspaso de expediente · Gestión de cobros, chequeo facturación grupos · Cierre de los eventos · Apoyo al departamento de cotización. Requisitos del perfil • Formación en Hostelería: Deseable Técnico Superior en Restauración, FPII Hostelería y Turismo, Ciclo Formativo de Grado Superior, • Informática a nivel de usuario (Entorno Office). • Capacidad de adaptación y manejo de distintos sistemas/entornos digitales. • Dotes de atención al cliente. • Valorable conocimiento y manejo profesional de PMS Opera. • Idiomas inglés, hablado y escrito. Ofrecemos Ambiente de trabajo positivo y colaborativo. Horario competitivo que permite conciliar la vida laboral y personal. Beneficios de empresa. Oportunidad de crecimiento profesional en un entorno hotelero internacional.