Customer Service Assistant - UK Energy Saving Network ltd (UKESN) - Benalmádena
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WE'RE HIRING – CUSTOMER SERVICE & APPOINTMENTS COORDINATOR
Location: Arroyo de la Miel, Benalmádena
Hours: 25 hours per week
Contract: Part-time Spanish employment contract
We are looking for a friendly, reliable and highly organised individual to join our busy office team in Benalmádena.
The role primarily involves liaising with UK customers to confirm pre-booked appointments, manage scheduling changes and ensure our appointment diaries run smoothly.
Key Responsibilities:
- Contacting customers to confirm pre-booked appointments
- Rescheduling appointments and managing diary changes when required
- Coordinating appointments with our UK-based team
- Answering incoming telephone calls and assisting with customer enquiries
- Helping with customer payments and basic accounts administration when required
The Ideal Candidate:
- Native-level English, both written and spoken
- Excellent telephone manner and customer service skills
- Reliable, organised and able to work independently
- Confident managing multiple appointments and changing schedules
- Good computer skills and strong attention to detail
- Previous experience in customer service, administration or appointment coordination preferred
- Knowledge of UK geography and postcodes would be an advantage, but is not essential
Working Hours:
- Tuesday to Friday: 4 pm – 9 pm
- Saturday: 11 am – 4 pm
- Sunday & Monday: Off
What We Offer:
- Full Spanish employment contract (25 hours per week), paid according to convenio
- Opportunity to earn additional monthly bonuses based on performance, reliability and a positive attitude
- Friendly and supportive working environment
- Fixed, consistent working hours
- Full training provided
Interviews tomorrow
- Experience
- Not required
- Languages
- English – Advanced
- Employment
- Part-time
- Schedule
- Tuesday to Friday 16.00 to 21.00 / Saturdays 11.00 - 16.00
- Salary
- €1,000 – €1,200 monthly
- Benefits
- Commission
- Starting time
- Immediate start!
Home Improvements company • 11-50 Employees
Hiring on JOB TODAY since November, 2026
We are an established UK home improvement company specialising in energy-saving solutions for residential properties across the UK. Our friendly office team in Benalmádena plays an important role in supporting our UK operations, coordinating appointments and delivering excellent customer service. We offer a welcoming, supportive working environment where reliability, teamwork and a positive attitude are genuinely valued. We believe in recognising hard work and providing opportunities for our team to develop and earn additional rewards based on their performance.
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