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Customer Service with German

Servicio al Cliente

22 diciembre 2024•64 vistas

Requisitos mínimos

High school diploma
C2 German
B1 English
Experience working in contact/call center

Descripción
Are you looking for your next challenge? From IMAN Temporing we can help you!!
We are looking for full-time agents (39h/week) with an advanced level of German (C2) and an intermediate level of English (B1)
You will be providing customer support for a well-known multinational.
#Conectamoseltalentoconlasoportunidades
Your responsabilities:
-Handle inbound contacts (telephone calls, emails, and letters) from customers seeking information or assistance.
-Provide accurate and timely responses to customer queries regarding products, services, and company policies.
-Utilize resources and materials to effectively address customer inquiries and guide them through relevant processes.
-Handle website-generated contact forms and provide support through digital channels.
-Maintain a positive and friendly tone while engaging with customers, ensuring a high level of customer satisfaction.
-Deal with all calls in accordance with the applicable Service Levels and the Guidelines/Call scripts provided by the company.
Offer:

6 months contract with us + unlimited contract directly with the company
Schedule: 8 a 16h, 9 a 17h, 10 a 18h (39H weekly, rotative shift)
Salary: 22.469,53€ gross/yearly
The position requires uninterrupted presence at the office during the first 6 months. After, hybrid model (2 weeks a month presentially). However, you must be flexible.