Director of Banquets

About the job Company Description SO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, making it an idyllic place where families and friends celebrate life, enjoy serenity and a healthy, contemporary lifestyle together. It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms and 36 suites and exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 2,800 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 4 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails. Job Description Reporting to the F&B Manager, responsible for supervising and coordinating all activities of Bar Team in charge, ensuring the smooth running of the profitable bar operation. Inspire and lead our bar team to deliver personalized service that exceeds expectations, ensuring each guest enjoys a unique and memorable experience. Mentor and cultivate the skills of our bar team, fostering their growth in both mixology expertise and the art of impeccable customer service. Collaborate with the Food & Beverage Manager to achieve collective goals of revenue growth and sustained profitability. Ensure smooth operations and a motivated team ready for success by assisting with schedules, sales incentives, training, and additional outlet responsibilities. Continuously evaluate and improve the bar's offerings, including menu items, promotions, and events. Creating and promoting bar menus to boost revenues. Ensuring bar is well-stocked, clean and all equipment is running. Qualifications Proven track record of excellence in a Bar Manager or similar leadership role within the luxury brand Proficient in English and Spanish Strong leadership and problem solving skills, outgoing personality, flexible working hours, ability to work in a fast-paced. Physical ability to stand and walk for long periods of time. Passion in creating innovative and visually appealing cocktails, as well as a deep understanding of mixology, ingredients, and techniques. Additional Information Attractive incentive plan Significant discounts on hotel services Discounts in Accor Group hotels and associated companies. Department: Bar The company Avant-garde & Stylish SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

About the job POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: F&B kitchen About you Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.

About the job Descripción Desde 45 Times Barcelona Hotel buscamos profesionales capaces de superarse a sí mismos, de ser ejemplo de compromiso, motivación y optimismo, logrando entusiasmar al cliente y contribuyendo al éxito, guiados siempre por nuestros valores. Desde nuestro equipo, buscamos ASSISTANT RECEPTIONIST flexibles y polivalentes que disfruten del trabajo en equipo, que quieran compartir su conocimiento y experiencia con los demás y que busquen estabilidad. Nuestra intención es compartir contigo la pasión, el éxito y los valores de nuestra marca. Si te identificas con nosotros, eres atrevido, creativo, y te apasiona este mundo... ¡únete al equipo como ASSISTANT RECEPTIONIST ! Tus funciones principales serán: Recibir a los huéspedes de manera cordial, brindándoles la bienvenida y proporcionando información sobre los servicios del hotel. Asistir en el proceso de check-in y check-out, proporcionando apoyo en la entrega de llaves, verificación de datos y gestión de documentos. Responder y redirigir llamadas telefónicas de huéspedes y clientes potenciales, proporcionando información básica sobre servicios, tarifas y disponibilidad. Colaborar en la toma de reservas y confirmar detalles, ayudando a ingresar y actualizar las reservas en el sistema de gestión del hotel. Proporcionar información sobre servicios del hotel, horarios, recomendaciones locales y resolver inquietudes de los clientes bajo la supervisión del recepcionista principal. Recibir y distribuir cartas y paquetes para los huéspedes, asegurando una entrega oportuna. Ayudar en la actualización y mantenimiento de registros de huéspedes, reportes y otros documentos administrativos. Colaborar con el personal de limpieza, mantenimiento y otros departamentos para asegurar la satisfacción de los huéspedes y la eficiencia en las operaciones diarias. Apoyar en tareas adicionales como la gestión de solicitudes especiales, reservas de transporte, y coordinación de servicios adicionales como el servicio de despertador o el alquiler de equipos. Gestionar el cobro de las tarifas de alojamiento, procesar pagos y manejar métodos de pago diversos (tarjetas de crédito, efectivo, etc.). Tener conocimiento de las instalaciones del hotel y de la ciudad para poder informar de manera adecuada al cliente. Participar en reuniones periódicas del departamento de Recepción. Promover la comunicación interna y el uso de los canales de comuniación establecidos por la empresa (tablones, buzón de sugerencias, reuniones). Conocer y cumplir las normas internas establecidas y, en cualquier caso,actuar conforme a las instrucciones recibidas de sus superiores y el conocimiento profesional del oficio. A cambio de tu compromiso y motivación, te ofrecemos: Unirte a Palladium Hotel Group, empresa española con presencia internacional en pleno proceso de expansión, que ha sido reconocida por cuarto año consecutivo como Top Employer en España, Italia, México, República Dominicana, Brasil y Jamaica. Ofrecemos una política salarial competitiva y estabilidad laboral, así como planes de formación para que tengas posibilidades de desarrollo y crecimiento dentro de la compañía a nivel nacional e internacional. Formarás parte de un equipo dinámico, multicultural, con mentalidad ganadora y que cuenta con grandes profesionales del sector hotelero, y estarás al día de las nuevas tendencias de tu área y del sector. Además, podrás disfrutar de acceso a descuentos en hoteles del grupo y otras empresas asociadas a través de PHG Benefits Club. Trabajar en una empresa socialmente responsable, con posibilidad de colaborar con iniciativas para preservar el medio ambiente y promover la integración social. Te ofrecemos la posibilidad de hacer carrera con nosotros y crecer dentro de la compañía. Requisitos mínimos Para tener un buen encaje, deberás aportar: Formación académica en Turismo o Gestión de Alojamientos Turísticos. Poseer al menos 1 año de experiencia en posición similar. Atención al detalle y personalización, pasión por el cliente. Nivel alto de inglés y valoraremos un tercer idioma. Disponibilidad y flexibilidad horaria (turnos rotativos). Pero sobre todo gran dosis de actitud y ganas. ¡Te estamos esperando! Department: Reception About you Language required: Spanish. The company Palladium Hotel Group es una empresa hotelera española con sedes corporativas en Ibiza y Madrid. Estamos presentes en 6 países, a través de 10 marcas internacionales. Nacimos en Ibiza en 1960 y contamos actualmente con 50 hoteles y más de 13.000 colaboradores. Generamos cientos de nuevos puestos de trabajo al año, impulsando siempre la formación y la profesionalización de nuestros equipos Cada una de nuestras marcas ofrece algo único para satisfacer los deseos de nuestros clientes, brindando experiencias de lujo exclusivas y personalizadas. TRS HOTELES: Sumérgete en el lujo de un nuevo mundo “adults- only” en los destinos más exclusivos y bellos del Caribe. GRAND PALLADIUM HOTELS & RESORTS: Alojamiento de lujo, la mejor cocina del mundo y experiencias inolvidables más allá del servicio todo incluido para toda la familia. PALLADIUM HOTELS: Hoteles “adults- only” de modernas instalaciones ubicados en Ibiza, que ofrecen a sus clientes una experiencia hotelera exclusiva y contemporánea. PALLADIUM BOUTIQUE HOTELES: Alojamientos donde prima la intimidad en una atmósfera relajada y exclusiva. FIESTA HOTELS & RESORTS: Hoteles frente al mar diseñados para disfrutar de la vida de una manera cómoda y agradable. USHUAÏA IBIZA BEACH HOTEL: Disfruta de los mejores eventos musicales en un glamuroso hotel con personalidad única. Vive lo inesperado. BLESS COLECTION HOTELS: Hoteles modernos, de alta tecnología y con estilo, ubicados en los mejores destinos de todo el mundo. Ideal para huéspedes cosmopolitas que buscan un lugar único para satisfacer sus placeres. ONLY YOU HOTELS: Firma de hoteles de moda que ofrecen una experiencia cosmopolita y sofisticada, diseñada para mostrarle la mejor faceta de Madrid. HARD ROCK HOTELS: La combinación perfecta de rock, tecnología y relajación para que tu próximo viaje sea un éxito.

About the job Buscamos recepcionista para uno de nuestros hoteles 4* ubicado en Barcelona, en la zona de UAB. ¿De qué serás responsable? - El check-in/out, - Atención al público, - Reservas, - Atención telefónica - Auditoría nocturna. ¿Qué buscamos?: · Formación en Turismo o similar · Conocimientos de SAP a nivel usuario. · Dos de gentes y responsable · Personas dinámicas · Nivel alto de inglés y se valorará otro idioma Department: Reservations About you Language required: Spanish. The company Somos una cadena de establecimientos de 4* y 5* con ubicaciones estratégicas en las ciudades más importantes entre las que se encuentran las principales capitales. Actualmente, contamos con más de 200 hoteles que operan bajo nuestras distintas marcas entre las que se encuentran Eurostars Hotels, Aurea Hotels, Exe Hotels, Ikonik Hotels y Crisol Hotels. Recorrer las instalaciones de cualquiera de nuestros hoteles significa descubrir un universo de espacios de cuidado interiorismo y mimada decoración, donde vanguardismo y tradición se funden para dar lugar a establecimientos cálidos y acogedores. En ellos, nuestros huéspedes sienten el confort del propio hogar, sin renunciar a las ventajas y comodidades de las más modernas instalaciones y los equipamientos tecnológicos de última generación.

This FREE 1-HOUR Masterclass, led by EHL Hospitality Business School, equips you with essential insights and strategies to transform your career from management to impactful leadership in hospitality. As the hospitality industry becomes more competitive, advancing your career is more than just about management skills. This session focuses on the practical steps to confidently transition into leadership, build a strong network, and develop the emotional intelligence required to thrive at the top. Join this masterclass to gain firsthand advice from Bernold Schroeder, Former CEO and Chairman of the Management Board of Kempinski Hotels Group, an industry leader with over 25 years of experience and Dr. Sébastien Fernandez, Associate Professor of Organizational Behavior at EHL Hospitality Business School. You’ll walk away with strategies beyond theory, drawn directly from real-world hospitality challenges and solutions. Key Takeaways: 1. Master the Path to Leadership – Understand the critical skills needed to stand out as a leader, not just a manager, in today’s competitive landscape. 2. Build a Strong Professional Network – Learn how to effectively create and leverage connections to open new opportunities and expand your career influence. 3. Develop Your Emotional Intelligence—Discover actionable techniques to strengthen self-awareness and empathy, traits that define successful hospitality leaders. This masterclass is perfect for hospitality professionals, HR leaders, and team managers. It will give you the tools to elevate your career and impact your organization. Secure your spot today and join a growing network of hospitality leaders reshaping the industry's future!

¡Ciao Ragazzi! Estamos buscando un responsable para nuestra Focacceria de Gràcia. Si te gusta la gastronomía y quieres formar parte de un gran equipo apúntate. ¡Te estamos esperando! Ofrecemos: - Salario competitivo - Bonus trimestrales - Buen ambiente de trabajo - Posibilidad de crecimiento dentro de la empresa - Las mejores "Team party" de la ciudad - Productos gastronómicos a precio de coste - Comida de equipo hecha con mucho "amore" - Descuento del 20% en los restaurantes de la compañía Buscamos: - Persona orientada al cliente y a la venta - Capacidad de liderazgo en equipos - Gusto por la gastronomía y los vinos

About the job Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested. Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.  Complete appropriate safety training and certifications to perform work tasks.  Maintain awareness of undesirable persons on property premises.  Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Policies and Procedures  Protect the privacy and security of guests and coworkers.  Follow company and department policies and procedures.  Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.  Maintain confidentiality of proprietary materials and information.  Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.  Perform other reasonable job duties as requested by Supervisors. Guest Relations  Address guests' service needs in a professional, positive, and timely manner.  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.  Thank guests with genuine appreciation and provide a fond farewell.  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.  Assist other employees to ensure proper coverage and prompt guest service.  Engage guests in conversation regarding their stay, property services, and area attractions/offerings.  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Communication  Provide assistance to coworkers, ensuring they understand their tasks.  Speak to guests and co-workers using clear, appropriate and professional language.  Talk with and listen to other employees to effectively exchange information.  Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).  Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.  Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Assists Management  Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.  Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.  Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.  Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.  Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).  Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.  Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).  Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.  Coordinate tasks and work with other departments to ensure that the department runs efficiently.  Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores. Working with Others  Support all co-workers and treat them with dignity and respect.  Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.  Develop and maintain positive and productive working relationships with other employees and departments.  Actively listen to and consider the concerns of other employees, responding appropriately and effectively.  Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement  Comply with quality assurance expectations and standards.  Monitor the performance of others to ensure adherence to quality expectations and standards. Physical Tasks  Read and visually verify information in a variety of formats (e.g., small print).  Stand, sit, or walk for an extended period of time or for an entire work shift.  Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.  Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.  Move over sloping, uneven, or slippery surfaces.  Move up and down stairs and/or service ramps.  Reach overhead and below the knees, including bending, twisting, pulling, and stooping. General Food and Beverage Services  Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.  Notify management of maintenance repairs issues.  Assist your and other departments when needed to ensure optimum service to guests.  Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.  Communicate information to manager/supervisor by documenting pertinent information in appropriate department logbook.  Follow property key policies, including checking out and returning keys to appropriate departments Assists Management  Communicate with guests, other employees, or departments to ensure guest needs are met.  Inspect grooming and attire of staff and rectify any deficiencies.  Ensure staff is working together as a team to ensure optimum service to guests. Banquets  Respond to and try to fulfill any special banquet event arrangements requested by guest.  Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.  Inspect and maintain table

¿Eres un profesional apasionado por la hostelería con amplia experiencia en gestión y operativa de restaurantes? ¿Te gustaría liderar un equipo dinámico y formar parte de un proyecto en crecimiento con oportunidades reales de desarrollo profesional? ¡Esta es tu oportunidad! Sobre nosotros: Somos un prestigioso restaurante ubicado en Barcelona, reconocido por nuestra excelencia gastronómica y servicio de alta calidad. Buscamos un/a Director/a de Restaurante que se una a nuestro equipo para llevar la experiencia de nuestros clientes al siguiente nivel. ¿Qué estamos buscando? - Experiencia: Entre 4 y 5 años como Director/a de Restaurante. - Gestión y operativa: Experiencia comprobada en la gestión integral de restaurantes, incluyendo operaciones diarias, control de costes y optimización de recursos. - Liderazgo de equipo: Capacidad para dirigir y motivar a un equipo de hasta 30 personas en sala durante la temporada de verano y 20 personas en invierno. - Visión estratégica: Preparado/a para asumir en menos de 5 meses la operativa de dos restaurantes de alta facturación, lo que conllevará un aumento salarial y cambio de categoría profesional. - Idiomas: Castellano (avanzado), Inglés (avanzado) y Catalán (intermedio). - Disponibilidad: Incorporación en 15 días. - Documentación: Permiso de trabajo en España y número de seguridad social en regla. ¿Qué ofrecemos? - Contrato: Indefinido a tiempo completo (40 horas semanales). - Salario bruto mensual: Entre 3.600€ y 4.000€ por 12 pagas al año. - Recargo por nocturnidad: A partir de las 22:00 horas. - Horarios: Turnos mixtos, combinando turnos partidos y seguidos para los servicios de comidas y cenas. - Descanso: 2 días consecutivos rotativos por semana. - Desarrollo profesional: Oportunidad de crecimiento dentro de la empresa, asumiendo la gestión de dos restaurantes y beneficiándote de un aumento salarial y mejora en la categoría profesional. - Ambiente de trabajo: Formarás parte de un equipo profesional y comprometido, en un entorno que valora la excelencia y el trabajo en equipo. Responsabilidades principales: - Dirigir y supervisar las operaciones diarias del restaurante. - Gestionar y motivar al equipo de sala, asegurando un servicio excepcional al cliente. - Controlar costes, gestionar inventarios y maximizar la rentabilidad. - Implementar estrategias para aumentar la facturación y mejorar la eficiencia operativa. - Garantizar el cumplimiento de las normativas de higiene y seguridad alimentaria. - Colaborar con la dirección para planificar y ejecutar proyectos de mejora continua.

About the job El/la Customer Relations Supervisor, será el punto de referencia y guía para el equipo, gestionando y coordinando todas las interacciones con los huéspedes, y asegurando que cada miembro mantenga un alto nivel de profesionalismo, cortesía y eficiencia en el servicio. Uno de nuestros objetivos para el año 2025 es obtener la 5ª estrella Forbes, por lo que se requiere un alto compromiso con los estándares de excelencia que esta distinción implica. Supervisará y garantizará el cumplimiento de los criterios de Forbes y LQA, optimizando procesos y promoviendo una cultura de mejora continua en la calidad del servicio. Department: Telephone Operator About you COMPETENCIAS PERSONALES • Habilidades avanzadas de comunicación y liderazgo • Capacidad para resolver problemas de forma eficaz • Empatía y orientación al servicio • Trato amable y servicial • Organización y capacidad de gestión de tiempo • Paciente en la atención telefónica • Proactividad y espíritu colaborativo • Discreción y ética profesional • Compromiso con el cumplimiento de los estándares de calidad FUNCIONES Y RESPONSABILIDADES • Supervisar al equipo de Customer Relations en sus tareas diarias y asegurar el cumplimiento de los estándares de servicio. • Coordinar y gestionar las interacciones de los huéspedes, proporcionando soluciones rápidas y efectivas a sus solicitudes y preocupaciones. • Asegurar y supervisar el cumplimiento de los Estándares de LQA y Forbes, trabajando activamente hacia la obtención de la 5ª estrella Forbes. • Colaborar estrechamente con otros departamentos para optimizar el flujo de información y la satisfacción del cliente. • Gestionar personalmente las quejas o comentarios críticos, asegurando una resolución rápida y satisfactoria. • Apoyar al Director de F&B, Hotel Manager y otros jefes de departamento en la mejora de la experiencia del huésped. • Capacitar y desarrollar a los agentes del equipo en competencias clave para alcanzar los estándares de Forbes y LQA. • Participar en la mejora continua de procesos de atención y comunicación. EXPERIENCIA / FORMACIÓN REQUERIDA PARA EL PUESTO • Experiencia en otras centralistas de hoteles de 5*GL o en roles de supervisión en el área de relaciones con el cliente en el sector de lujo • Idiomas: Castellano e inglés nivel mínimo C1 (otros idiomas serán valorados). Otros idiomas serán valorados • Se valorará el conocimiento del programa de “Tesipro” (blanco) Languages required: Spanish and English. Arabic, German, and French are a plus The company At El Palace Barcelona, ​​a luxury hotel in Barcelona with more than 100 years of history, we believe that talent is crucial to continue offering new and exclusive experiences to our guests while maintaining our high levels of service.

About the job Reportando al Front Office Manager y/o al Assistant Front Office Manager será responsable ayudar a la dirección del Front Office a gestionar un Front Office altamente competente y productivo del hotel MISIÓN DEL PUESTO:  Dirigir las operaciones diarias de la recepción.  Llevar a cabo un control exhaustivo de los créditos y garantías de pago con el fin de asegurar el cobro de todos los servicios que los clientes tengan incluidos en su cuenta.  Supervisar y apoyar al equipo de Front Office y llevar a cabo todas las funciones propias del puesto de recepcionista cuando sea necesario.  Garantizar la comunicación efectiva de la información nueva y actualizada sobre políticas, tarifas e información general del hotel.  Garantizar que se sigan procedimientos estrictos para todas las transacciones de efectivo/crédito, cheques, procedimientos contables y bancarios, entrega de llaves y confidencialidad de los huéspedes.  Mantener una alta calidad de los servicios a los huéspedes, principalmente en las áreas de llegadas, salidas, alojamiento, necesidades especiales y consultas de los huéspedes.  Gestionar las quejas de los huéspedes de forma profesional y eficaz ¿Qué ofrecemos? • Contrato Indefinido • Tarjeta de beneficios con tarifas de descuentos en Accor en todo el mundo. • Formación continua a través de nuestra plataforma Academy. • Oportunidad de desarrollar tu talento y crecer dentro de la propiedad y en todo el mundo. Department: Reception About you REQUISITOS: • Grado superior de formación en hostelería. • Experiencia entre 1 y 3 años en un puesto similar o establecimiento de 5 estrellas y/o lujo. • Idiomas: inglés, español y francés avanzados. • Manejo avanzado de software (Opera) u ofimático. • Conocimientos técnicos de alojamiento: recepción, conserjería, relación con clientes, etc. • Poseer fuertes habilidades interpersonales y de resolución de problemas. • Sentido de la responsabilidad y del deber. • Saber gestionar, seguir y motivar un equipo, tener alma de líder. • Trabajo en equipo. • Honestidad y discreción. • Disponibilidad para realizar horarios rotativos. ¿Por qué trabajar para Accor? Somos mucho más que un líder mundial. Te damos la bienvenida tal y como eres y puedes encontrar un trabajo y una marca que se ajuste a tu personalidad. Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo aporte un propósito a tu vida, para que durante tu viaje con nosotros, puedas seguir explorando las ilimitadas posibilidades de Accor. Al unirte a Accor, cada capítulo de tu historia es tuyo y juntos podemos imaginar la hospitalidad del mañana. Descubre la vida que te espera en Accor, visita https://careers.accor.com/ Haz lo que te gusta, preocúpate por el mundo, atrévete a desafiar el statu quo! #BELIMITLESS Languages required: Spanish, French, and English. The company Upscale, 5 star hotel in Barcelona, Port Olimpic, being in the city centre, but only a few metres from the beach A Sofitel Hotel in Barcelona! With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our service and commitment is focused on satisfying the needs of all our guests so that they can make the most of their stay in Barcelona. Barcelona, the city of Gaudí, is one of the most modern cities in the country, and not surprisingly, major technological congresses such as Mobile World are held in this city. Not everything is future, culture and history are essential to understand its people. The Sofitel hotel is located opposite Barceloneta, its most famous beach. A few minutes walk away is the Gothic Quarter, one of the main tourist attractions of Barcelona. It is well connected to the airport and the train station.

About the job Overview The Director of Groups Sales together with the Director of Sales is responsible for the development of successful solicitation strategies to all groups segments in terms of rooms, beverage and food and meeting space, in order to meet and exceed revenue goals. This position oversees and monitors the demand for groups business. He/she is responsible for the process from enquiry to conversion. The Director of Groups coaches and manages a team of Groups Sales managers, executives, coordinators, a Sales Analyst and Trainees. How it´s done ESSENTIAL FUNCTIONS Directs and manages all group and banquet sales activities to maximize revenue potential through verbal or written communication with clients and during site inspections Recruits, directs, and manages trains and counsels Groups Sales team. Leads weekly groups’ sales meeting. Participates in following meetings (as required): Sales Strategy, Morning briefing, sales strategy, pre-convention, training, and other sales related meetings. Designs in conjunction with Director of Sales and Director of Convention Services, HID’s for vital processes involving Groups and Sales in general. Works with the Director of Revenue Management to set the pricing of group requests. Works with other departments within the hotel to provide quality service to customers. Attends some trade shows, customer events, fam trips and local industry meetings. Sets objectives for groups and event sales team following the Marriott Sales Incentive Plan. Handles specific markets/segments according to experience and has own sales objectives. Maintains knowledge of market trends, competition and customers. Participates as a team player with all departments. Assists with projects and reports. REQUIREMENTS The Director of Group Sales must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: EU work permit is required. Proven experience in leading a (sales) team. Minimum of 4 years’ experience in Direct Sales. Passion for sales and for service. Able to work and deliver results under pressure. Must be able to speak, read, write and understand the primary language(s) used in the workplace: Spanish and English (Other languages are desirable). Enquires good communication skills, both verbal and written. Must possess computer skills, including, but not limited to, Microsoft Word, Excel. Good knowledge of Opera Sales & Catering & PMS systems, OneSource (SFA-web) desirable. Ability to assess/evaluate performance fairly. Knowledge of hotel and competitive environment. Desire to participate as part of a team. Good team player. Hours: The typical working schedule of the Director of Groups is from Monday to Friday from 09.00 AM to 17.00 PM but may be flexible depending on the business. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Department: Management About you Language required: Spanish. The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.

About the job Company Description We are looking for a Front Office Manager to join our team at The Hoxton, Holborn The Hoxton Holborn Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts. Job Description What you’ll do… Creating a memorable guest experience for our guests that will leave them wanting to return for more. Be the eyes and ears for the Front Office by leading by example and coaching and developing them to feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy. And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team’s. Qualifications What we’re looking for… Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat. Previous experience in hospitality in an Assistant Front Office Manager role is an advantage but not a must. Passionate about team development and a demonstrated experience in coaching and developing your team. You’ve got plenty of experience dealing with different types of requests successfully. Experience with using Micros Fidelio Opera or a similar property management system. Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get stuff done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What’s in it for you… Competitive salary 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Room Division Management The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.