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Front Desk & Member Experience - THE I/O - San Pedro Alcántara

Customer Service

15 hours ago73 views

Are you passionate about delivering exceptional service and creating outstanding guest experiences? Join a dynamic team at an exclusive members-only fitness club.


As the first point of contact for our members, you will play a crucial role in providing a seamless and high-quality experience, in line with the exclusive standards of the club. We are seeking a service-driven, energetic, and professional individual, ideally with a background in hospitality or premium customer service.


Key Responsibilities:

  • Welcome and assist members with professionalism and warmth.
  • Ensure a seamless and exceptional experience at every touchpoint.
  • Provide detailed information about club services and offerings.
  • Manage bookings, payments, inquiries, and issue resolution.
  • Anticipate and respond to member needs and requests.
  • Support new member registration and onboarding.
  • Manage class and personal training reservations.
  • Process payments and maintain accurate records.
  • Resolve any issues or questions efficiently and empathetically.
  • Participate in club opening and closing procedures.

What We're Looking For:

  • Previous experience in front desk, guest relations, or as a hostess in high-end environments.
  • Fluent in English and Spanish; additional languages are a valuable asset.
  • Excellent communication and interpersonal skills.
  • Ability to maintain composure and organization in a fast-paced environment.
  • A polished, professional appearance and attitude.

What We Offer:

  • The opportunity to be part of a unique and exclusive fitness and lifestyle club.
  • An international and dynamic working environment.
  • Growth opportunities within a premium brand.
  • Free access to club facilities.
  • This is a full-time position with rotating shifts, including mornings, evenings, weekends, and holidays.
  • Experience
    Required
  • Languages
    English – Advanced
    Spanish – Advanced
  • Employment
    Full-time
  • Starting time
    Immediate start!

pin icon8 Avenida de Barcelona, 29670, San Pedro Alcántara

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Customer ServiceSan Pedro Alcántara

CLUB • 11-50 Employees

Hiring on JOB TODAY since May, 2025

Welcome to THE I/O, a members only health club for freedom of expression and movement. A place for play and rest, for chasing down your ambitions and living your goals. For restoring your natural potential.

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THE I/O C.Active 6 hours ago
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