Front Office Agent - Sani/Ikos Group

Key Responsibilities • Guest Check-In/Out: Handle guest check-in and check-out efficiently and professionally., • Guest Service: Provide information, answer inquiries, and assist guests with any special requests., • Reservations: Manage bookings, cancellations, and room allocations accurately., • Cash Handling: Process payments, issue invoices, and handle cash or card transactions securely., • Coordination: Communicate effectively with housekeeping and other departments to ensure smooth guest experiences., • Standards & Compliance: Maintain reception area presentation and follow hotel policies, safety, and confidentiality standards. Qualifications & Experience · Previous experience in a relevant position preferably in a 5* resort or hotel environment. · Fluency in English. · Fluency in a second language (Russian, German, French). · Computer Literacy and knowledge of Hospitality software (Opera, Fidelio). · Degree/Diploma in Hospitality/Tourism. · Strong communicative, interpersonal, managerial & problem-solving skills.

Your main purpose: Receiving & Managing Supplies: Support the process of receiving goods, both from suppliers and internal hotel departments. Inventory & Controls: Participate in regular stock counts and inventory checks, ensuring accuracy of records. Organization & Maintenance: Manage and maintain the storage area in excellent condition. Recording & Monitoring: Record all inbound/outbound stock movements and monitor inventory in collaboration with the Procurement Department. Safety & Procedures: Implement safety procedures to prevent losses or damages and ensure compliance with all legal requirements regarding storage and product handling. Training Support: Contribute to the training of new warehouse team members and provide guidance during daily operations. What will you bring? At least 2–3 years of experience in a similar warehouse role, preferably within the hospitality or food service sector. Solid knowledge of warehouse, inventory, and stock management procedures. Ability to use ERP systems/warehouse software and MS Office (Excel, Word). Strong organizational, coordination, and work planning skills. Ability to manage a team and provide employee guidance. Basic knowledge of hygiene and safety regulations. Good command of English (spoken and written).

Mission: As a Bellboy, you will design tailored welcome experiences for our guests by providing friendly, efficient, and elegant service. Tailored Service: Assist with luggage and escort guests to their rooms. Drive guests around the resort using club cars. Provide information to guests regarding facilities, events, and services. Collaborate in any other task as assigned by the Front Office Manager.

Mission: As a Bellboy, you will design tailored welcome experiences for our guests by providing friendly, efficient, and elegant service. Tailored Service: Assist with luggage and escort guests to their rooms. Drive guests around the resort using club cars. Provide information to guests regarding facilities, events, and services. Collaborate in any other task as assigned by the Front Office Manager.