Front Office Supervisor

About the job Buscamos a una persona como técnico/a de eventos en nuestro hotel 4* de Zaragoza. ¿De qué serás responsable? Realizar cotizaciones de reuniones y convenciones. Presupuestar servicios de convenciones y de banquetes. Realizar el seguimiento de cotizaciones. Realizar el seguimiento de eventos antes, durante y después con la persona cliente directamente. Supervisar los contratos de servicios de convenciones y banquetes. Fidelizar a los clientes con un servicio detallado. Cotizar las peticiones diarias y responderlas antes de 48hrs. Atender las llamadas y enseñar las instalaciones del hotel. Actualización de los informes mensuales sobre Grupos/Eventos Elaboración de ODS informando a todos los departamentos sobre Grupo/Eventos confirmados Facturación y cierre de los Grupos/Eventos confirmadas ¿Qué buscamos? Diplomado en Turismo o similar. Nivel alto de inglés. Experiencia en Hoteles 4/5* en un cargo similar. Persona organizado/a y con actitud dinámica y proactiva. Department: Event About you Language required: Spanish. The company Somos una cadena de establecimientos de 4* y 5* con ubicaciones estratégicas en las ciudades más importantes entre las que se encuentran las principales capitales. Actualmente, contamos con más de 200 hoteles que operan bajo nuestras distintas marcas entre las que se encuentran Eurostars Hotels, Aurea Hotels, Exe Hotels, Ikonik Hotels y Crisol Hotels. Recorrer las instalaciones de cualquiera de nuestros hoteles significa descubrir un universo de espacios de cuidado interiorismo y mimada decoración, donde vanguardismo y tradición se funden para dar lugar a establecimientos cálidos y acogedores. En ellos, nuestros huéspedes sienten el confort del propio hogar, sin renunciar a las ventajas y comodidades de las más modernas instalaciones y los equipamientos tecnológicos de última generación.

About the job We are currently looking for an experienced and motivated Sales Manager to be responsible for defined geographical source market covering Corporate & Leisure B2B and B2C sales. About The Stafford London Situated just off Piccadilly, in the heart of historic St James’s, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence. The Stafford London is ideal for West End theatres, dining, and shopping at Bond Street, Jermyn Street and Regent Street. Green Park underground & Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks. About the role, what will I be doing? To manage existing and new Local Corporate sales of the hotel, in order to ensure customer satisfaction and meet hotel revenue targets To manage new and existing Group sales of the hotel, in order to ensure customer satisfaction and meet hotel revenue targets Researching potential corporate clients in the local area, along with the Sales Executive targeting the key markets Negotiate rates for new accounts within the set parameters of the hotels’ overall strategies with DOSM Prepare and send Group proposals, following up to contracting stage Participate in sales blitzes, trade shows, workshops and exhibitions as appropriate Constantly managing our current portfolio of local corporate clients, groups, agents, etc Ensuring that regular communication is maintained and repeat business is delivered To complete a weekly / monthly sales report, detailing activities and financial results in line with company standards, goals and targets Responsible for revenue generation in the Local Corporate field Responsible for the Groups segment revenue generation Prospecting accounts with the Sales Executive from the competitor set, by using Hotelligence, local insights, networking events and local research To be fully acquainted with the services, facilities and rates of competitor hotels and visit on a regular basis where possible To have regular face-to-face client appointments To host familiarization trips To guide and assist in managing the Sales Executive To have a full understanding of the hotel’s products, history, facilities To liaise with the accounts department regarding credit applications. To ensure all deposits and monies are received and administrated inline with the company’s procedures Perform any additional duties deemed necessary and reasonable, including dealing with other market segments, requested by the Director of Sales & Marketing, or General Manager Who are we looking for? Proven sales professional with a minimum of 1 year direct hotel sales experience within a premium sales organisation Passionately driven towards revenue goals Polished and professional communication skills – verbal and written Excellent standards of personal presentation Understanding of Excel, Word and Power point is necessary Understanding of Opera programmes would be an advantage, but not essential Previous experience in a similar role a must Our Benefits includes: Annual salary of £45,000 plus bonus 28 days holiday with increase after 1st year of service, capped at 33 days Private Healthcare & Life Insurance A choice of rewards and lifestyle benefits Access to Wagestream app Training and development opportunities Referral Scheme: £1000 for referring a Chef, £500 for any other permanent role (terms and conditions apply) Interest free season ticket loan & Ride to Work Scheme 50% Food and Beverage discount in our venues Successful candidates must enjoy working as part of a team and have the flexibility of working in our outlets with excellent knowledge of the local area. If you have a genuine desire to look after customers, provide a first-class level of service, and have a natural enthusiasm for life in hotels, then The Stafford is the place for you! If that sounds like something you would enjoy doing and you are excited about our hotel and the team than we would love to get to know you! Please apply now, we are looking forward to receiving your application. The successful candidate must already have eligibility to work in the UK. Required skills: sales, hotels, corporate sales, leisure sales £45000.00 per annum plus bonus Department: Sales About you Language required: English. The company The Stafford is located in the very heart of London. Tucked amidst the quaint, historical district of St James, just off Piccadilly, it has a surprisingly discreet and peaceful setting with the city's hustle and bustle only a few steps away. Just outside the hotel, you will find Green Park and St. James's Park which serve as a quiet oasis during your time in the City. Buckingham Palace and Green Park underground station are located just a short stroll away. Whether you wish to indulge in the finest shopping that London has to offer or explore the many cultural attractions nearby including art galleries, theatres and the royal parks and palaces, The Stafford has the perfect location to make the most of your visit.

About the job Caelis, restaurante de Romain Fornell con una estrella Michelin en Barcelona, busca un/a sommelier apasionado/a para unirse a nuestro equipo de alta gastronomía. Buscamos un/a profesional con experiencia en el sector que pueda aportar conocimientos profundos en enología y crear una experiencia memorable para nuestros clientes. Funciones: · Asesorar a clientes en maridajes y recomendaciones de vinos con servicio en mesa. · Participación en la puesta a punto del servicio. · Participación en el inventario de la bodega. · Ayuda en la reposición de bodega diaria. · Cata de vinos con proveedores. Requisitos y aptitudes: · Formación de sommelier y hostelería. · Persona joven y dinámica. · Persona ambiciosa dentro del desarrollo de su trabajo. · Experiencia en restaurante gastronómico de al menos 2 años. · Idiomas: Castellano y inglés · Persona organizada y puntual · Capacidad de trabajo en equipo · Habilidades comunicativas Ofrecemos: · Jornada laboral de 4 días, con descanso de domingo a martes. · Integración en un equipo de alto nivel en un entorno de prestigio. · Oportunidades de crecimiento y desarrollo profesional. · Salario competitivo acorde con experiencia y habilidades e interesantes beneficios adicionales. · Descuento en todos los restaurantes del grupo. Department: F&B service About you Language required: Spanish. English is a plus The company Goût Rouge es un grupo de restauración con sede en Barcelona creado y dirigido por nuestro chef Romain Fornell quien, a través de nuestros diferentes espacios, os llevara a un viaje culinario lleno de color y sabor. Un viaje en el que contamos la historia de nuestro chef Romain, nacido en Francia, pero establecido en Barcelona desde hace mas de 20 años. Nuestros restaurantes en Barcelona son: *Caelis (gastronómico, estrella Michelin) y Caelis Privé (la sala privada de Caelis) *La Plassohla (restaurante de tapas) *Rooftop Ohla Barcelona (rooftop bar, cocktails y tapas) (Estos tres espacios están ubicados en el hotel Ohla Barcelona) *Casa Tejada (bistrot, tapas y oyster bar, al lado del Turo Park) *Café Turo (restaurante de tapas y menú, frente al Turo Park) *Tejada Mar (nuevo restaurante frente al mar, a bajo del Hotel W) *Azul Rooftop Barceloneta (en frente del hotel W)

About the job Buscamos cocinera/o para un bar de Platja de aro. Tapas, platos combinados, ensaladas, hamburguesas, frankfurt y bocatas. Department: Bar The company Bar Felipe lleva mas de 30 años en Platja de aro siendo un punto de reunión de amigos, vecinos, gente trabajadora y turistas.

ATENCION!! El perfil que buscamos corresponde a un CHEF OPERATIVO , es decir un profesional que tenga experiencia gestionando al menos 4 cocinas a la vez, ESTA OFERTA NO ES NO ES PARA UN JEFE DE COCINA QUE TENGA EXPERIENCIA LLEVANDO UN SOLO LOCAL Funciones y tareas 1. Coordinación Multiestablecimiento - Diseñar y supervisar la planificación operativa de los cuatro restaurantes para garantizar una operación fluida y consistente en cada local. - Establecer cronogramas de visitas regulares para inspeccionar la calidad y el desempeño en cada restaurante. - Asegurar la implementación uniforme de los estándares de calidad, servicio y procedimientos en todos los establecimientos. 2**. Liderazgo y Gestión del Personal** - Supervisar y coordinar el trabajo de los jefes de cocina - Capacitar y motivar a los equipos de cada local para mantener la calidad y eficiencia. - Establecer un sistema de comunicación efectivo para mantenerse en contacto constante con los equipos de los cuatro restaurantes. - Identificar necesidades de contratación y participar en procesos de selección para posiciones clave en cada restaurante. 3**. Control de Calidad y Experiencia del Cliente** - Asegurar que cada local cumpla con los estándares de calidad en la preparación de alimentos, presentación de platos y servicio al cliente. - Proponer y supervisar planes de acción correctiva en caso de problemas recurrentes o quejas frecuentes. 4. Gestión de Recursos y Logística - Coordinar los pedidos de insumos y gestionar inventarios para maximizar la eficiencia y minimizar desperdicios, asegurándose de que cada local tenga lo necesario para operar. - Negociar acuerdos con proveedores para obtener beneficios económicos y mantener la calidad de los productos. - Supervisar el control de costos en cada restaurante para asegurar rentabilidad. 5. Estrategia y Análisis de Desempeño - Monitorear métricas clave de rendimiento en cada restaurante, como ventas, costos, rotación de personal y satisfacción del cliente. - Analizar las diferencias entre locales y desarrollar estrategias específicas para mejorar el desempeño de los establecimientos con menor rendimiento. - Implementar estrategias de marketing o promociones en conjunto con la dirección, adaptándolas a las necesidades de cada restaurante. 6. Innovación y Mejora Continua - Proponer mejoras en menús, procesos operativos y estándares de servicio para actualizar y mantener la competitividad de los restaurantes. - Estar al tanto de tendencias en gastronomía, hostelería y tecnología para implementar innovaciones relevantes en los locales. - Asegurar que todos los restaurantes se adapten rápidamente a cambios en regulaciones legales o sanitarias. 7. Coordinación con Dirección General - Actuar como el enlace principal entre la dirección general y los restaurantes, informando sobre el desempeño de cada local y los planes implementados. - Presentar informes regulares sobre ventas, objetivos alcanzados, desafíos y propuestas de mejora. - Participar en reuniones de estrategia y planificación para alinear los objetivos de los restaurantes con los de la empresa. 8**. Supervisión de Proyectos Especiales** 1. Implementar aperturas de nuevos locales, renovaciones o cambios de concepto si la empresa lo requiere. - Coordinar eventos especiales, promociones o colaboraciones entre los restaurantes Competencias Claves para el Puesto - Liderazgo estratégico: capacidad para dirigir y motivar equipos a gran escala. - Gestión de tiempo y organización: para equilibrar las necesidades de cuatro restaurantes. - Comunicación efectiva: establecer un flujo de información claro entre equipos y dirección. - Capacidad analítica: interpretar datos para tomar decisiones fundamentadas. - Adaptabilidad: manejar problemas inesperados en múltiples locales. - Experiencia comprobada supervisando al menos 4 restaurantes con alto volumen de trabajo - Tener formación profesional en cocina grado superior Se ofrece: - Salario a negociar, según Valia profesional y experiencia, partiendo de 45.00 euros brutos anuales, NO SE DESCARTARA NINGUNA CANDIDATURA POR MOTIVOS ECONOMICOS - Atractivo plus por resultados - horarios a convenir con la empresa - Posibilidad real de crecimiento profesional

About the job Job Number 24172294 Job Category Event Management Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Accountable for the overall success of the Banquets Department. Demonstrates knowledge by leading the team to accomplish daily goals. Ensures the highest level of service by training and developing staff and executing the requirements of events based on standards. Drives customer satisfaction and capitalizes on revenue during the event phase of a function. Provides clear and concise communications to everyone having ownership in the success of the event. Monitors and controls financial and administrative responsibilities to meet or exceed department goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). • Applies knowledge of all laws, as they relate to an event. • Uses banquet beverage “Use” records to control liquor costs and manage the banquet beverage perpetual inventory. • Ensures accurate customer billing for banquet events. • Ensures coordination and execution throughout the event. • Attends pre-conference meetings to ensure specifications of the group event are well executed. Leading Banquet Team • Attends and participates in all pertinent meetings. • Leads shifts and actively participates in the servicing of events. • Leads discussions to review scheduled events and proactively avoid service challenges and failures. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Profitability • Assists team in developing lasting relationships with groups to retain business and increase growth. • Manages department controllable expenses to achieve or exceed budgeted goals. Ensuring Exceptional Customer Service • Anticipates guests' needs and responds promptly. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Handles guest problems and complaints. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Empowers employees to provide excellent customer service. • Strives to improve service performance. Conducting Human Resources Activities • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. • Ensures property policies are administered fairly and consistently. • Monitors and manages the payroll function. • Schedules banquet service staff to forecast and service standards, while maximizing profits. • Ensures employees are treated fairly and equitably. • Effectively schedules to business demands and for tracking of employee time and attendance. • Celebrates successes and publicly recognizes the contributions of team members. • Strives to improve employee retention. • Ensures employees receive on-going training to understand guest expectations. • Sets goals and delegates tasks to improve departmental performance. • Provides additional training to employees of other departments when additional assistance is needed for larger functions. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Management About you Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

About the job Job Number 24172291 Job Category Event Management Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Directs and motivates team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates expected performance and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. JOB SPECIFIC TASKS Participating in and Leading Catering Teams • Demonstrates self confidence, energy and enthusiasm. • Understands how to manage in a culturally diverse work environment. • Uses problem solving methodology for decision making and follow up. • Demonstrates personal integrity, manages time well, and is highly visible in areas of responsibility. • Builds a positive work environment by demonstrating self confidence, energy and enthusiasm. Supporting the Management of Catering Operations • Interacts with other catering employees, customers and guests, vendors and suppliers. • Demonstrates knowledge of all departments within the property. • Communicates group needs to various departments within the property. • Prompts handling of all inquiries within market and parameters. • Creates written and verbal presentations effectively. Ensuring Exceptional Customer Service • Communicates all details of catering events to operating departments and customers. • Manages the quality process in areas of customer service and employee satisfaction. Supporting and Coordinating with the Sales and Marketing Function • Qualifies business and tracks leads. • Solicits and books meetings, conferences and catered corporate and social events. • Finalizes and upsells catering arrangements for group/convention business. • Negotiates and markets to drive sales and create profits. • Identifies customer needs and all sales opportunities which ensure successful catering events. Conducting Human Resources Activities • Provides constructive coaching and counseling to employees. • Supports the development, training, and mentoring of employees. • Demonstrates knowledge of how and when to impose deadlines and delegate tasks. • Motivates and provides a work environment in which employees are productive. • Listens and responds to employee's needs. • Manages group or interpersonal conflict situations effectively. • Develops and manages hourly employees. • Adheres to EEO and AA policies. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Event About you Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

- Supervisar la limpieza de las habitaciones que realizan los/as camareras/os de pisos. - Apoyo al departamento en momento de necesidad. - Control de partes de ocupación. - Control de necesidades de material Reporte constante a Operaciones. - Realizar apertura y cierre. Requisitos: - Documentos en regla. - Experiencia demostrable como Gobernanta, Supervisor/a de Camareras de piso o Subgobernante/a. - Experiencia en hoteles 4 y 5 estrellas con ocupaciones elevadas. - Experiencia en gestión de equipos de camareras/os de piso. Persona organizada y aplicada. Se ofrece: - Estabilidad Laboral - Incorporación inmediata. - Salario según convenio

About the job Job Number 24172965 Job Category Food and Beverage & Culinary Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Functions as the strategic business leader of the property’s food and beverage operation, including 3 restaurants, 4 bars, Room Service and a very large Banquets/Catering operation. The Director of B&F develops and executes the division´s strategy and ensures implementation of the brand service standards and brand initiatives. The position ensures the food and beverage operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of all B&F outlets. CANDIDATE PROFILE Education and Experience Educated to university level; Relevant experience in a similar position managing multiple outlets; Fluent in Spanish and English Skills and Knowledge • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. CORE WORK ACTIVITIES Developing and Maintaining Food and Beverage/Culinary Goals • Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. • Reviews financial reports and statements to determine how Food and Beverage is performing against budget. • Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. • Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Strives to improve service performance. Developing and Maintaining Budgets • Develops and manages Food and Beverage budget. • Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. • Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. • Focuses on maintaining profit margins without compromising guest or employee satisfaction. Leading Food and Beverage/Culinary Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Serves as a role model to demonstrate appropriate behaviors. • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. • Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. • Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). • Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team. • Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Empowers employees to provide excellent guest service. • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. • Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership. Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). • Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. • Brings issues to the attention of Human Resources as necessary. • Ensures employees are treated fairly and equitably. • Coaches team by providing specific feedback to improve performance. Additional Responsibilities • Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. • Order and purchase equipment and supplies. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Department: Management About you Language required: Spanish. The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.

En MAT WOMAN estamos en búsqueda de un/a supervisor/a para gestionar nuestras firmas de lujo en aeropuertos de España. Este puesto es ideal para personas organizadas, dinámicas y proactivas, con habilidades de comunicación excepcionales y una pasión por el servicio al cliente. Se busca: 1. Un perfil dinámico, empático y con mucho don de gentes. 2. Nivel de inglés alto (IMPRESCINDIBLE) 3. Conocimientos de informática: Excel, Google, Drive. 4. Conocimientos en la elaboración y gestión de presupuestos. Ofrecemos: Salario de 2000 Euros brutos al mes en doce pagas. Si cumples con los requisitos y deseas unirte a nuestro equipo, manda tu CV. Se valorarán estudios en RRHH o experiencia en puestos similares.

En la oficina de Gran Vía de les Corts Catalanes estamos buscandos candidatos capaces de superar una formación inicial y un objetivo de ventas (retribuido) para pasar al puesto de Supervisor. No es necesaria experiencia, pero se valorará la previa experiencia comercial en cualquier sector. Si crees que puedes ser uno de los candidatos, no dudes en apuntarte y pasar la primera entrevista.

📣BUSCAMOS UN SUPERVISOR/A DE COCINA 📣 Desde ReCrea estamos buscando a un/a supervisor/a de cocina para gestionar dos residencias de Barcelona ubicadas en Sant Esteve Sesrovires (baix llobregat )y Les Franqueses del valles (valles oriental). ✅ Requisitos: - Tener experiencia gestionando residencias. - Tener experiencia como encargado/a de cocina. ✅ ¿Cuáles serán tus funciones? - Elaboración del menú diario (Elaboración de las comidas según menú establecido) - Control del orden y la limpieza de los espacios propios de cocina y almacenes. - Realizar pedidos de aprovisionamiento (mercancías, materias primas y productos de uso en cocina) - Control del stock de los productos - Realizar inventarios ✅ Jornada completa. ✅ Disponibilidad para desplazarse. ✅ Vehículo propio.