Front Office Trainee | Internship Position in Spain - Hosco - Alcobendas

We are actively looking for a dynamic and customer-focused individual who can join our team as a Customer Care Representative in the Transaction Review Department. As the first line of compliance, you will play a key role as the resolution point for customers and agents’ inquiries. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to address their inquiries, resolve issues, and ensure their overall satisfaction. Your primary responsibility will be to interact with customers and agents in a professional and courteous manner, effectively from a compliance perspective. You will listen attentively to their concerns, demonstrating empathy and understanding, while proactively offering solutions to meet their needs. As a Customer Care Representative inside Transaction Review Group, you will, not only, utilize your strong communication skills, but also your compliance knowledge to resolve the incoming inquiries from our customers and agents. Your ability to navigate customer inquiries with ease and efficiency will be crucial in delivering seamless and satisfying customer experience and at the same time complying with regulatory and internal rules. Overall, this role is a hybrid between Transaction Review Analyst and Customer care representative to resolve during the call the issues related to Compliance such as performing interviews to detect and prevent any risk related to Money Laundering, Terrorism Financing and fraud. ROLES & RESPONSIBILITIES Resolves inquiries related to compliance via Phone, system email and internal system (FxClient). Perform interviews (create fraud questionnaire and fraud ID). Release or cancel transactions. Unblock Customers. Modify customer information. Guide agent and customer about compliance rules. Resolve product or service problems by clarifying the customers complaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and escalating the issue if necessary. Recommend changes that may be needed to management by collecting customer information and analyzing customer needs. Contributes to the TRG team by assisting in accomplishing department goals. Keeping up to date with all the new changes and information which may be relevant to your position, you need to be knowledgeable. Follows all internal procedures and policies. Completes assigned tasks and shift responsibilities daily. Maintains customer satisfaction at high levels. Ensure the quality of call standards are met for the department. POSITION REQUIREMENTS College level, preferably Bachelors degree in any course. Good knowledge of MS Office and Internet Explorer. At least 1 year´s work experience in call center and/or compliance positions. Advanced level of English & Italian Strong customer service orientation. Excellent communications skills (both oral and written). Team worker. Attention to detail. Flexibility regarding work schedule. Any other language is a plus. PERKS & BENEFITS Medical, Dental & Vision Insurance Employee Stock Purchase Plan Paid Vacation / Sick Leave Hybrid Work Schedule Tuition Assistance Corporate gatherings, team bonding events, and much more

We are actively looking for a dynamic and customer-focused individual who can join our team as a Customer Care Representative in the Transaction Review Department. As the first line of compliance, you will play a key role as the resolution point for customers and agents’ inquiries. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to address their inquiries, resolve issues, and ensure their overall satisfaction. Your primary responsibility will be to interact with customers and agents in a professional and courteous manner, effectively from a compliance perspective. You will listen attentively to their concerns, demonstrating empathy and understanding, while proactively offering solutions to meet their needs. As a Customer Care Representative inside Transaction Review Group, you will, not only, utilize your strong communication skills, but also your compliance knowledge to resolve the incoming inquiries from our customers and agents. Your ability to navigate customer inquiries with ease and efficiency will be crucial in delivering seamless and satisfying customer experience and at the same time complying with regulatory and internal rules. Overall, this role is a hybrid between Transaction Review Analyst and Customer care representative to resolve during the call the issues related to Compliance such as performing interviews to detect and prevent any risk related to Money Laundering, Terrorism Financing and fraud. ROLES & RESPONSIBILITIES Resolves inquiries related to compliance via Phone, system email and internal system (FxClient). Perform interviews (create fraud questionnaire and fraud ID). Release or cancel transactions. Unblock Customers. Modify customer information. Guide agent and customer about compliance rules. Resolve product or service problems by clarifying the customers complaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and escalating the issue if necessary. Recommend changes that may be needed to management by collecting customer information and analyzing customer needs. Contributes to the TRG team by assisting in accomplishing department goals. Keeping up to date with all the new changes and information which may be relevant to your position, you need to be knowledgeable. Follows all internal procedures and policies. Completes assigned tasks and shift responsibilities daily. Maintains customer satisfaction at high levels. Ensure the quality of call standards are met for the department. POSITION REQUIREMENTS College level, preferably Bachelors degree in any course. Good knowledge of MS Office and Internet Explorer. At least 1 year´s work experience in call center and/or compliance positions. Advanced level of English & French Strong customer service orientation. Excellent communications skills (both oral and written). Team worker. Attention to detail. Flexibility regarding work schedule. Any other language is a plus. PERKS & BENEFITS Medical, Dental & Vision Insurance Employee Stock Purchase Plan Paid Vacation / Sick Leave Hybrid Work Schedule Tuition Assistance Corporate gatherings, team bonding events, and much more

We are actively looking for a dynamic and customer-focused individual who can join our team as a Customer Care Representative in the Transaction Review Department. As the first line of compliance, you will play a key role as the resolution point for customers and agents’ inquiries. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to address their inquiries, resolve issues, and ensure their overall satisfaction. Your primary responsibility will be to interact with customers and agents in a professional and courteous manner, effectively from a compliance perspective. You will listen attentively to their concerns, demonstrating empathy and understanding, while proactively offering solutions to meet their needs. As a Customer Care Representative inside Transaction Review Group, you will, not only, utilize your strong communication skills, but also your compliance knowledge to resolve the incoming inquiries from our customers and agents. Your ability to navigate customer inquiries with ease and efficiency will be crucial in delivering seamless and satisfying customer experience and at the same time complying with regulatory and internal rules. Overall, this role is a hybrid between Transaction Review Analyst and Customer care representative to resolve during the call the issues related to Compliance such as performing interviews to detect and prevent any risk related to Money Laundering, Terrorism Financing and fraud. ROLES & RESPONSIBILITIES Resolves inquiries related to compliance via Phone, system email and internal system (FxClient). Perform interviews (create fraud questionnaire and fraud ID). Release or cancel transactions. Unblock Customers. Modify customer information. Guide agent and customer about compliance rules. Resolve product or service problems by clarifying the customers complaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and escalating the issue if necessary. Recommend changes that may be needed to management by collecting customer information and analyzing customer needs. Contributes to the TRG team by assisting in accomplishing department goals. Keeping up to date with all the new changes and information which may be relevant to your position, you need to be knowledgeable. Follows all internal procedures and policies. Completes assigned tasks and shift responsibilities daily. Maintains customer satisfaction at high levels. Ensure the quality of call standards are met for the department. POSITION REQUIREMENTS College level, preferably Bachelors degree in any course. Good knowledge of MS Office and Internet Explorer. At least 1 year´s work experience in call center and/or compliance positions. Advanced level of English & German Strong customer service orientation. Excellent communications skills (both oral and written). Team worker. Attention to detail. Flexibility regarding work schedule. Any other language is a plus. PERKS & BENEFITS Medical, Dental & Vision Insurance Employee Stock Purchase Plan Paid Vacation / Sick Leave Hybrid Work Schedule Tuition Assistance Corporate gatherings, team bonding events, and much more

Qualifications: • SHIPBOARD Employment, • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

¡Se busca un(a) Assistant Accounting Manager para BMI en Madrid! BMI es una multinacional estadounidense, una de las líderes en el sector de los materiales de construcción de cubiertas, con grandes ambiciones para los próximos años. Desde BMI estamos buscando una persona que se incorpore a nuestro equipo como Assistant Accounting Manager. Buscamos un profesional técnico, altamente resolutivo y autónomo, con pasión por el detalle operativo, capacidad de auto-liderazgo en la resolución de problemas y mentalidad de mejora continua. La persona seleccionada será clave en el soporte al cierre contable, el fortalecimiento del control interno, la optimización del Working Capital, la gestión fiscal/de tesorería y la implementación de proyectos de eficiencia en un entorno internacional y matricial. Tus principales responsabilidades serán • Cierre Contable y Análisis Financiero: -Soporte directo al área contable en los cierres mensuales, trimestrales y anuales. -Análisis detallado de desviaciones (actual vs. budget/forecast) e identificación de la causa raíz. • Control Interno y Saneamiento de Balance: -Evaluación, diseño y refuerzo de los mecanismos de control interno financiero para garantizar la fiabilidad del dato y la mitigación de riesgos. -Análisis, control continuo y saneamiento de las partidas de balance. -Optimización del Working Capital (gestión y seguimiento de cobros, pagos e inventario). • Gestión de Tesorería e Impuestos: -Elaboración, seguimiento y gestión del presupuesto de tesorería (Cash Flow Forecast). -Responsabilidad sobre la preparación, gestión y cumplimiento de las obligaciones fiscales. • Mejora Continua y Liderazgo de Proyectos: -Liderazgo autónomo en la identificación de ineficiencias, diagnóstico de la causa raíz y búsqueda/ejecución de soluciones por cuenta propia. -Diseño, organización e implementación de proyectos de mejora de procesos y controles operativos en contabilidad, impuestos y tesorería. Esperamos que tengas la siguiente formación y experiencia • Competencias y habilidades -Auto-liderazgo y Búsqueda Independiente de Soluciones: Proactividad para asumir el control de incidencias complejas y resolverlas de forma autónoma sin depender de una supervisión constante. -Trabajo en Entornos Matriciales e Internacionales: Acostumbrado/a a colaborar con equipos multinacionales, multiculturales y distribuidos en distintas ubicaciones geográficas. -Rigor Analítico y Cumplimiento: Gusto por bajar al detalle operativo, asegurar la solidez de los controles internos y estandarizar flujos de trabajo. • Requisitos Indispensables -Experiencia: Mínimo 5-7 años en funciones contables avanzadas, control interno, auditoría o control financiero dentro de entornos corporativos o estructuras matriciales. -Sistemas: Dominio de SAP -Idiomas: Inglés fluido (nivel C1 hablado y escrito), indispensable para interacción diaria con equipos multinacionales. -Conocimientos técnicos: Cierres contables, contabilidad analítica, marcos de control interno, normativa fiscal local y gestión de Working Capital. • Requisitos Valorables -Sistemas / ERP: Experiencia o participación directa en procesos de implementación o migración a SAP S/4HANA. -Herramientas de Tesorería: Conocimientos y experiencia en el uso de TIP (software especializado para la gestión y forecast de tesorería). ¿Qué puedes esperar tú? Estamos desarrollando nuestra organización para convertirnos en el proveedor líder de productos y servicios en nuestro campo de especialización. Formarás parte de un apasionante proceso de transformación basado en la tradición, que combina conocimientos técnicos y experiencia con fuertes marcas a través de la innovación de productos y procesos. Contrato indefinido + salario fijo y bonus competitivos + beneficios sociales Además, también ofrecemos excelentes oportunidades de desarrollo a largo plazo, así como una cultura de aprendizaje y desarrollo continuos en un entorno internacional dinámico.

Desde ISPROX estamos buscando MANAGER TAX&ACCOUNTING para liderar y coordinar el departamento de una firma especializada en asesoramiento fiscal, contable, laboral y legal/corporativo. Si cuentas con sólida experiencia en el área, has gestionado y liderado equipos y te motiva impulsar la optimización de procesos, la digitalización, la automatización y la IA, ¡Te estamos buscando! Las funciones a realizar serán: • Dirección, coordinación y supervisión del departamento y del equipo., • Distribución y seguimiento de la cartera de clientes y cargas de trabajo., • Coordinación técnica y supervisión de asuntos de especial complejidad., • Organización y optimización de recursos y procesos., • Diseño e implantación de procedimientos internos orientados a mejorar la eficiencia., • Impulso de la automatización y digitalización de procesos., • Incorporación y aplicación de IA y nuevas tecnologías al trabajo del departamento., • Formación, acompañamiento y desarrollo del equipo., • Seguimiento de objetivos, calidad y productividad., • Adaptación del departamento a novedades normativas y tecnológicas, incluyendo VERI*FACTU y los nuevos sistemas de facturación., • Colaboración con Dirección en la evolución y estrategia del área. Requisitos: • Titulación universitaria en ADE, Economía, Derecho, Contabilidad y Finanzas o similar., • Experiencia consolidada en asesoría fiscal y/o contable., • Experiencia demostrable en gestión y liderazgo de equipos., • Experiencia en coordinación de carteras y organización de departamentos., • Conocimientos y/o experiencia en digitalización, automatización e IA aplicada a entornos fiscales y contables., • Capacidad de liderazgo, organización, comunicación y toma de decisiones., • Orientación a la mejora continua y a la optimización de procesos. Se ofrece: • Contrato indefinido a jornada completa., • Horario: Lunes a Jueves de 9:00 a 18:45 horas. Viernes de 9:00 a 14:00 horas., • Híbrido: 1 día a la semana teletrabajo (Lunes o Viernes), • Salario: 58.000 – 60.000 € brutos anuales., • Oficinas situadas en Goya (Madrid)

Tienes experiencia en atención al cliente, buen nivel de inglés y experiencia con SAP? Si además, tienes recorrido en el sector salud…Esta oferta está hecha a tu medida.Desde Adecco buscamos un perfil Customer Service Representative con buen inglés para trabajar con una empresa del.Como Repre