Guest Experience Manager

About the job Como jefe/a de partida, tu día a día consistirá en desarrollar estas tareas: • Elaborar y preparar una variedad de partida caliente, según las especificaciones del menú. • Asegurar la frescura y calidad de los ingredientes utilizados en la preparación. • Mantener un área de trabajo limpia y organizada. • Colaborar con otros miembros del equipo para garantizar un servicio eficiente y de alta calidad. • Cumplir con todas las normas de seguridad alimentaria e higiene. • Tareas propias del puesto. Ofrecemos; incorporarte como jefe/a de partida en hotel Universal Florida ubicado en Calvià (Magaluf) en Mallorca. • Acceder a formación complementaria, actividades y talleres para mejorar tus competencias personales y profesionales. • Trabajarás en un entorno estable, dinámico y en un ambiente familiar. • Descuentos especiales en nuestros hoteles. • Oportunidades de crecimiento y desarrollo dentro de la empresa. • Estabilidad laboral. • Incorporación inmediata. Department: F&B kitchen About you De la persona que se incorpore al puesto de jefe/a de partida esperamos: • Experiencia previa demostrable en partida caliente. • Conocimiento en ingredientes y técnicas de cocción • Conocimiento normas de higiene y seguridad alimentaria. • Capacidad para trabajar en un ambiente de trabajo variante. • Excelentes habilidades de comunicación y trabajo en equipo. Language required: Spanish. The company UNIVERSAL BEACH HOTELS. Universal Beach Hotels es una compañía hotelera familiar con 76 años de experiencia en el sector turístico. Nuestros 18 establecimientos están situados en lugares privilegiados de las Islas Baleares. Otro detalle que nos diferencia de otras cadenas hoteleras, es nuestro compromiso por la sostenibilidad Circular. Ofrecemos un servicio distintivo donde prima la amabilidad, el detalle y la atención continua a nuestros clientes. Tenemos huéspedes de todo tipo; desde familias, parejas, personas que buscan la calma y tranquilidad de un hotel sólo para adultos, ciclistas o atletas que vienen hasta nuestra isla para practicar su deporte favorito... Nuestra pasión es hacerles disfrutar de nuestras islas, valorando y respetando cada esquina de este paraíso. En Universal Beach Hotels apostamos por nuestro equipo, nuestra familia, por la promoción interna, el bienestar de nuestro equipo y el buen ambiente laboral , aspecto clave que se refleja de forma continua en los nuestros resultados. "De cada detalle una sonrisa y de cada sonrisa una experiencia"

Welcome to Restel, Powering Worldwide Travel Restel is the multinational booking center of the Hotusa Group that markets over 125,000 hotels worldwide and has more than 15,000 clients across the 5 continents. Our headquarters are located in Madrid, with branches in Barcelona, Coruña, Chantada, Dubai, Paris, and Porto. Additionally, our sales team is situated around the world: Belgium, UK, Argentina, Mexico, Colombia, Brazil, the United States, India, and China. We firmly believe that the success of a company lies in the development of talent and the enthusiasm of the human team. Therefore, we are looking for individuals who are passionate about their work and want to grow with us. Do you want to advance your professional career with us? We are looking for a: Reservation Agent for the office in Tunisia with French or Italian What will be your responsibilities? Reservation follow-up (Confirmations and modifications) Handling calls. What are we looking for? Education in Tourism or languages Experience in call centers Fluency in English and French or Italian (C1) Experience in hotels or travel agencies will be positively valued. What do we offer? At Restel, you can be part of a leading company in the travel sector, constantly growing and expanding globally, which prioritizes the continuous professional development of its team. Additionally, by being part of Restel, you can enjoy the following benefits: 50% discount on our upscale hotels: Benefit from discounts of up to 50% on all our magnificent 4*/5* hotels around the world and up to 20% for your family. The Power Business School Training: 100% free and unlimited access to all training (MBA, digital, office, skills, etc.) provided by our partner, The Power Business School, the number 1 online business school in the market and taught by the best active professionals in the sector. Language Training: Access our language training, both in-person and online. Access to our Employee Club: where you can enjoy various discounts and advantages of all kinds (entertainment, technology, sports, fashion, etc.) Enjoy free hotel nights: with Restel's Referral Program, we reward recommendations that turn into hires. If you recommend someone, and we hire them, you receive free hotel nights. If this project interests you and you believe you fit the profile, we would love for you to apply for the position. Or, if you know someone who might be interested, feel free to share this offer. About you Language required: Spanish. The company Somos una cadena de establecimientos de 4* y 5* con ubicaciones estratégicas en las ciudades más importantes entre las que se encuentran las principales capitales. Actualmente, contamos con más de 200 hoteles que operan bajo nuestras distintas marcas entre las que se encuentran Eurostars Hotels, Aurea Hotels, Exe Hotels, Ikonik Hotels y Crisol Hotels. Recorrer las instalaciones de cualquiera de nuestros hoteles significa descubrir un universo de espacios de cuidado interiorismo y mimada decoración, donde vanguardismo y tradición se funden para dar lugar a establecimientos cálidos y acogedores. En ellos, nuestros huéspedes sienten el confort del propio hogar, sin renunciar a las ventajas y comodidades de las más modernas instalaciones y los equipamientos tecnológicos de última generación.

- Garantizar el funcionamiento fluido y eficiente de su área y promover un servicio de excelencia para nuestros huéspedes. - Reconocer las necesidades y la comodidad del cliente durante todos los periodos de servicio y centrarse en la relación y la satisfacción del cliente: ser atento y profesional en todo momento. - Interactuar con los clientes, tomar comandas y servir bebidas y aperitivos. - Evaluar las necesidades y preferencias de los clientes y hacer recomendaciones. - Asegurarse de que comprende y conoce a fondo todos los productos ofrecidos. - Realizar la “Mise en Place”, repasando la cubertería, preparando la mantelería y supervisando el orden y estado de limpieza del punto de venta (restaurante o buffet) al que esté asignado/a. - Conocer a la perfección las cartas de platos y bebidas. - Informar de cualquier reparación necesaria a su responsable. - Asegurarse de que todos los tickets de los clientes se contabilicen correctamente al final de cada período de servicio en el sistema, junto con la caja y las tareas relacionadas con esta tarea. Number of positions: 2 ¿Qué ofrecemos? - Tarjeta de beneficios con tarifas de descuentos en Accor en todo el mundo. - Tarjeta PayFlow (retribución flexible). - Formación continua a través de nuestra plataforma Academy y otras más. - Oportunidad de desarrollar tu talento y crecer dentro de la propiedad y en todo el mundo. Department: F&B service About you - Experiencia previa en posición similar, se valorará experiencia en hoteles de similar categoría o restaurantes. - Deseable formación específica en Hostelería o Restauración. - Vocación de servicio. - Persona organizada, que sepa gestionar los tiempos, atenta a los detalles y con tolerancia a altos ritmos de trabajo en determinados momentos. - Capacidad de mantener el espacio de trabajo organizado, bien abastecido y limpio. - Capacidad para trabajar con cohesión como parte de un equipo. - Contar con la capacidad de centrar la atención en las necesidades del cliente, siempre conservando la calma y siendo cortés y respetuoso. - Excelentes habilidades de comunicación verbal. Tipo de contrato: fijo - discontinuo Horarios: rotativos Incorporación a partir de Abril Languages required: English and Spanish. French is a plus The company Upscale, 5 star hotel in Barcelona, Port Olimpic, being in the city centre, but only a few metres from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress, are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors.

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for a Pool Attendant to join the pre-opening team at SLS Barcelona. Under the Guidance of the Bars Manager you’ll provide exceptional and enjoyable safe pool experience to guests, ensuring the highest level of service and guest satisfaction: Provide warm, sincere and engaging service. Assist, support, and work with Pool Servers and Bars staff. Ensure service stations are constantly cleared and re-stocked during service. Assist to remove used diches and trash from pool area. Exceed guest satisfaction by knowing preferences and update profiles Maintain detailed knowledge of the menu at all times Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively. Ensure service is within the standards of SLS Barcelona. Provide friendly, courteous, and professional service at all times Qualifications What we are looking for... +1 year of experience in hospitality. Ability to multitask, work in a fast-paced environment and have a high-level attention to detail. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style. HOW WE'RE DIFFERENT Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. DIFFERENCES MAKE DIFFERENCE We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count. WHAT'S THE JOB? As a Guest Experience Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Reports to the Front Office Manager & Guest Experience Manager. YOUR DAY-TO-DAY Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. Accommodating general and unique requests. Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. Provide information on hotel services and facilities. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. Support the Front Office Team in all required tasks. Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day’s schedule. WHAT WE NEED FROM YOU Bachelor’s degree in hospitality or related field. 2+ years’ experience working in Guest Experience department. Must be fluent in local language and English, German will be highly valuable. Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. WHAT TO EXPECT FROM US Discounted international room rates. Employee recognition programmes. Training programmes and access to IHG’s training tool. Meals whilst on duty. Uniform and laundry service. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. The company About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself – Lead Yourself – Make it Count

We are a well established Team, which is looking to add a new member to our Service Team . We are looking for a person which has -minimum 2 years experience in the same position -speaks minimum Spanish and English -knows how to work in a big team -has a passion for customer service -loves working on the beach, all year around ! We are looking forward hearing from you Kindest Regards, Kim

i’m Ferns Port Andratx fast paced successful 45 seater restaurant, front line is looking for a manager to run all aspects of the business. We are a small, happy team who pay a lot of attention to a good atmosphere, all aspects of detail and support each other well. If you have any genuine management experience, speak some english and looking to work as number 1 to the owner please get in touch. It is essential to live close by and have your own transport.

About the job DescripciónPure Salt Luxury Hotels busca un General Manager apasionado y con experiencia consolidada en el sector del gran lujo para liderar nuestro prestigioso hotel de 5* situado en Port Adriano, Mallorca.Como máxima figura de referencia del hotel, serás el responsable de garantizar una experiencia de excelencia para nuestros huéspedes y de liderar con visión estratégica al equipo, asegurando que el hotel se mantenga como referente de nuestra compañía y del lujo Mediterráneo.Responsabilidades claveDiseñar e implementar las estrategias del hotel alineadas con los objetivos corporativos y presupuestarios.Supervisar y motivar a un equipo multidisciplinar, promoviendo un ambiente de trabajo colaborativo y de alto rendimiento.Monitorizar los resultados financieros y operativos, asegurando la optimización de recursos y el cumplimiento de objetivos.Evaluar y desarrollar a los jefes de departamento, fomentando la mejora continua y la innovación.Mantener altos estándares de calidad y servicio, garantizando la máxima satisfacción de los clientes.Representar al hotel en eventos sociales, estableciendo relaciones estratégicas con clientes, socios y la comunidad.Implementar soluciones innovadoras basadas en análisis de tendencias del sector y nuevas metodologías.Asegurar el cumplimiento de normativas en calidad, sostenibilidad y prevención de riesgos laborales. ¿Qué ofrecemos?Ser líder de un hotel icónico con un equipo orientado a la excelencia y la personalización del servicio.Beneficios exclusivos para empleados: Disfruta de descuentos en nuestros hoteles y restaurantes, así como en una amplia gama de productos y servicios, desde electrodomésticos hasta viajes internacionales.Posibilidad de crecimiento dentro de la empresa, con acceso a planes de formación y crecimiento. Estabilidad laboral: Contrato fijo con incorporación inmediata. Si eres un líder apasionado por el lujo y la excelencia y buscas un reto único en un entorno inigualable, queremos conocerte.RequisitosRequisitos del Candidato IdealFormación academia: Grado en Dirección Hotelera, Turismo, ADE o similar.Formación adicional valorada: MBA, Máster en PRL o Revenue Management.Experiencia Profesional:Más de 5 años de experiencia como General Manager en hoteles de 5*, con trayectoria en el sector de lujo.Idiomas: Imprescindible nivel alto de inglés.Conocimientos de alemán son altamente valorados.Competencias Clave:Liderazgo inspirador y estratégico.Capacidad para la toma de decisiones en entornos dinámicos.Orientación a la excelencia y resultados.Comunicación efectiva y habilidades interpersonales.Visión analítica y estratégica para el desarrollo del negocio. Department: Management About you Language required: Spanish. The company En Mac Hotels nuestro principal valor son las personas, valorando muy positivamente la actitud y la iniciativa. Ofrecemos las herramientas necesarias para que las personas puedan desarrollarse y obtener el éxito profesional deseado: ·Atraemos y gestionamos el talento. ·Realizamos un proceso de acogida al inicio, cada persona conoce todo lo referente a su puesto. ·Tutorización los primeros días de la incorporación. ·Formación colectiva e individual Interna y Externa. ·Planes de carrera. ·Promociones Internas. ·Comunicación. Si te identificas como una persona Proactiva (SI siempre te marcas objetivos y metas, tienes actitud mental positiva, te motiva motivar a los demás y siempre estás en continuo aprendizaje….) y quieres formar parte del equipo Mac, envíanos tu CV. En nuestros hoteles... Hacemos realidad las vacaciones perfectas en el Mediterráneo. Hoteles en Mallorca y Costa del Sol. Ahora, también en Zaragoza. Próximamente, Punta Cana. Nuestra esencia es la hospitalidad mediterránea, donde el dinamismo se encuentra con la frescura, el compromiso se refleja en cada detalle y la transparencia es la clave de nuestra experiencia. #MacHotels #MediterraneanHospitality

We are looking for talented chefs of all levels to join our amazing team for the summer at Origin Palmanova Roof Terrace. Ideal candidates will have a good experience with world flavours, be self motivated and have a passion for local produce. We offer great conditions! Free meals on duty Excellent Tips Extra Hours Paid 2 Days Off and working meters from the beach. Candidates need to have the legal right to work in Spain. Origin Palmanova Roof Terrace is looking for chefs of all levels. We require either previous experience at a similar level, or chefs looking to progress. Some level of English and Spanish is required. Flexibility to hours, including evenings and weekends is also required. We can also offer part time or full time hours. The venue plans to open Mid-March until Mid-November. We will contact applications within the next two weeks.

En Hotel Agua Beach de 4 estrellas a primera línea en la playa de Palma nova, buscamos a un Jefe/a de recepción. Sera el encargado de asegurar el funcionamiento del departamento, gestionando las demandas y necesidades de clientes, además de dar apoyo a la dirección del hotel en el cumplimiento de los estándares de la compañía. Tareas a cumplir propias del puesto ofertado: • Supervisión y planificación del trabajo del departamento de recepcion, elaboración de turnos, formación del personal. • Garantizar el cumplimiento de las tareas del departamento de recepcion según los estándares de la empresa, incluyendo la realización de check in/out, atención al cliente, gestión de reservas, facturación, cobros y cierre de caja. • Asegurar una óptima satisfacción de cliente. Gestionar reclamaciones y el seguimiento de Reputación online del hotel junto a la dirección. • Encargarse del cumplimiento de los objetivos marcados por la dirección del hotel en el dia a dia. • Ofrecer proactivamente los distintos servicios ofrecidos por el hotel (upselling & cross-selling). • Coordinar tareas con el resto de departamentos y su supervisión. • Dar apoyo a dirección en la operativa diaria del hotel. • Actuará como representante en ausencia del Director. Requisitos: Titulación mínima: Ciclo Formativo Grado Superior / Medio Experiencia: De 2 a 3 años. Categoría profesional: Mando Intermedio Residencia: Provincia vacante Experiencia mínima de 2 años en un puesto similar como jefe de recepción. Estudios mínimos: Diplomatura Vocación por el servicio y excelente trato al cliente. Conocimiento de ofimática, programas de gestión hotelera. Idiomas: Nivel alto de Inglés, se valorarán otros idiomas.

We are a well established Team, which is looking to add a new member to our Service Team . We are looking for a person which has -minimum 2 years experience in the same position -speaks minimum Spanish and English -knows how to work in a big team -has a passion for customer service -loves working on the beach, all year around ! We are looking forward hearing from you Kindest Regards, Kim

We are expanding our team for Season 2025! Estamos buscando camareros/as para incorporarse de forma inmediata. - 40 hrs semanales, 1 x turno partido por semana. Buen ambiente de trabajo, organizado, y un sitio muy popular en Palmanova. - Ofrecemos salario competitivo, 2 dias libres, propinas compartidos, comida personal y descuentos para el personal. - Buscamos una persona con al menos un año de experiencia, con conocimientos de ingles y acostumbrado a trabajar en equipo. No ofrecemos alojamiento y las candidaturas tiene que ser elegible para trabajar en el país Recruiting waiters for immediate start. - 40 hrs a week, 1 x split shift per week. Great working environment, organised, and a very popular destination in Palmanova. - We offer competitive salaries, 2 days, shared tips, staff food and staff discounts. - This role requires someone with at least one year of experience, that can speak English, with the ability to work well in a team. All legal work documentation must be in order. We do not offer accommodation.