Head Waitress/Waiter

3 days ago•145 views

About the job
We are hiring! Head Waiter / Head Waitress
Job Title: Head waiter / Head Waitress
Reports to: Restaurant Manager
Responsible for: Developing an excellent customer service
Job Requirements:

Education in: Hospitality/ Turism
Experience: Minimum 2 years
Languages: English: Professional Level / Spanish: Professional Level
Other languages are highly valued (French, German, Russian, Arabic)

Principle scope and purpose of job:
Together with the team, work in a proactive and passionate way to develop a sustainable business
Deliver outstanding and personalized service to our customers, in line with the vision and values of Boho Club
Bring an excellent experience to customers
To participate in the development of the department and restaurant with the Management Team
Key tasks as follows:
Guest/Operation
Ensuring the set standards and expectations are maintained on the highest personal level
Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies
Control and lead the service of the assigned rank together with the assistant
Guarantee the correct assembly and disassembly of the range
Be able to recommend and adapt the courses to the customer
Defend our menu by the full knowledge of each dish and their ingredients
Collaborate in customer service, carrying out functions of receiving, locating, advising and dismissing customers in relation to the gastronomic offer
Comply with and enforce quality, health safety and protection standards data, established by the organization
Ensure satisfaction in the customer experience by complying with quality standards
Maintaining the standards in terms of allergens. Be able to recommend alternatives and solutions taking care of customer allergies
Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulationsReview customers procedures and update accordingly
Financial
Ensure that every table receive the correct bill and do the payment before leave the restaurant
Keep in mind the pre-payment or discount reservations
Optimize, as far as possible, the waste of resources
People & Development
Assist in building innovative communication tools to generate awareness of and support of Values
Develop a culture of excellence within the team
Assist in training and develop the new team members
Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit
Sales & Marketing
Build relationships with key customers and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service
Work with the team to develop the offers adapting it to the individual customer and market conditions
Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers
Give frequent updates to the Management team of customers profiles
Assist with marketing and sales events/activities on an ad hoc basis
Provide information and statistics relating to the up-selling activities realized
Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition
Other
This Job Description serves as a guide and may be changed in the light of changing business needs
We are offering:

Long term contract
Training and professional development plan- Incentives (according to sales level and achievement of objectives)
High emotional salary. Good working environment
Full time. 8 hours working (without split shift). Two days off/week
Benefits from relationships with third parties

Number of positions: 3
2000 al mes
Department: F&B service
Languages required: English and Spanish.
The company
OUR MISION
At Boho Club, we are driven by creative passion and a commitment to excellence, ensuring every interaction is filled with warmth, care, and integrity.
Our mission is to provide exceptional service that nurtures meaningful connections, creating a fun and vibrant environment that elevates the guest experience and brings joy to every moment for both guests and staff
OUR VISION
To be a luxury hospitality reference in the city of Marbella and the first choice as a boutique hotel for our national and international visitors, as well as one of the main luxury restaurant and leisure alternatives for our local clients.
https://bohoclub.com/