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Night Manager (5* hotel)

Gerencia

hace 2 días•163 vistas

About the job
We are hiring in Boho Club: Night Auditor/Receptionist
Key requirements:

Education: Finance / Customer Service/Front Office/ Hospitality
Professional category: Front Office Receptionist/ Auditor Night
Experience: not necessary, at least 1 year
Opera Cloud
Languages:
English: Professional level
Spanish: Professional level
Other languages (French, Deutsch, Russian, Arabic will be a plus)

Job description:

Welcome and greet guests by providing friendly, efficient and courteous service
Perform check-in, check-out and payment transactions
Answer phone calls. Answer, screen and forward incoming phone calls
Receive, sort and distribute mail/daily deliveries
Manage complaints, arrival, departure and rest functions
Provide information to guests about facilities, events and services
Maintain a high level of personal hygiene and appearance
Reception and classification of the daily mail
Ensure the reception area is neat and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures)
Direct visitors to the appropriate person and office
Provide basic and accurate information in person and by phone/email
Maintain office security by following security procedures and controlling access through the reception desk (monitor logbook, issue visitor passes)
Order receiving supplies and maintain a stock inventory
Update calendars and schedule meetings
Arrange travel and accommodation, and prepare vouchers
Maintain up-to-date records of expenses and office costs
Perform other administrative receptionist duties such as filing, photocopying, and transcribing Your main qualifications/skills
Enthusiastic with a friendly personality
Proven experience as a Front Office Receptionist or similar role, ideally in a 5* resort or hotel environment
Proficiency in Microsoft Office
Customer service and professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks

1700-1800
Department: Reception
Languages required: English and Spanish.
The company
OUR MISION
At Boho Club, we are driven by creative passion and a commitment to excellence, ensuring every interaction is filled with warmth, care, and integrity.
Our mission is to provide exceptional service that nurtures meaningful connections, creating a fun and vibrant environment that elevates the guest experience and brings joy to every moment for both guests and staff
OUR VISION
To be a luxury hospitality reference in the city of Marbella and the first choice as a boutique hotel for our national and international visitors, as well as one of the main luxury restaurant and leisure alternatives for our local clients.
https://bohoclub.com/