Subgobernanta Hotel 5* GL

Descripción Si quieres vivir una experiencia profesional al ritmo de la música más rockera, ¡únete a nuestro equipo en Hard Rock Hotel Ibiza ! Buscamos un/a Camarero/a para nuestro restaurante The Beach. En este puesto te responsabilizarás de colaborar en las actividades de presentación y servicio de los alimentos y las bebidas del bar/restaurante, así como de la adecuada y satisfactoria atención al cliente. ¿Te has preguntado alguna vez que es lo que hace especial a una empresa que hace vivir experiencias únicas a miles de clientes? Deja de preguntártelo y ven a formar parte del mejor equipo. Tus principales funciones serán: Realizar de manera cualificada, autónoma y responsable el servicio de alimentos y bebidas. Preparar las áreas de trabajo asignadas para el servicio Colaborar en el montaje y desmontaje de mesas. Atender a los clientes en sus peticiones e informar a sus superiores de cualquier incidencia A cambio de tu compromiso y motivación, te ofrecemos: Contrato Fijo Discontinuo. Posibilidades reales de desarrollo en una empresa en expansión. Excelente ambiente de trabajo. Amplios beneficios sociales. A cambio de tu compromiso y motivación, te ofrecemos: Te unirás a Palladium Hotel Group, empresa española con presencia internacional en pleno proceso de expansión, que ha sido reconocida por cuarto año consecutivo como Top Employer en España, Italia, México, República Dominicana, Brasil y Jamaica. Ofrecemos una política salarial competitiva, contratación fijo-discontinua y estabilidad laboral, así como planes de formación para que tengas posibilidades de desarrollo y crecimiento dentro de la compañía a nivel nacional e internacional. Formarás parte de un equipo dinámico, multicultural, con mentalidad ganadora y que cuenta con grandes profesionales del sector hotelero, y estarás al día de las nuevas tendencias de tu área y del sector. Además, podrás disfrutar de acceso a descuentos en hoteles del grupo y otras empresas asociadas a través de PHG Benefits Club. Requisitos mínimos Para tener un buen encaje deberás aportar: Experiencia previa, en hoteles, restaurantes o bares. Buen nivel de inglés. Se valorarán otros idiomas. Trabajo en equipo y cooperación. Simpatía, amabilidad y orientación al cliente a través de la excelencia. Palladium Hotel Group es una empresa hotelera española con sedes corporativas en Ibiza y Madrid. Estamos presentes en 6 países, a través de 10 marcas internacionales. Nacimos en Ibiza en 1960 y contamos actualmente con 50 hoteles y más de 13.000 colaboradores. Generamos cientos de nuevos puestos de trabajo al año, impulsando siempre la formación y la profesionalización de nuestros equipos Cada una de nuestras marcas ofrece algo único para satisfacer los deseos de nuestros clientes, brindando experiencias de lujo exclusivas y personalizadas. TRS HOTELES: Sumérgete en el lujo de un nuevo mundo “adults- only” en los destinos más exclusivos y bellos del Caribe. GRAND PALLADIUM HOTELS & RESORTS: Alojamiento de lujo, la mejor cocina del mundo y experiencias inolvidables más allá del servicio todo incluido para toda la familia. PALLADIUM HOTELS: Hoteles “adults- only” de modernas instalaciones ubicados en Ibiza, que ofrecen a sus clientes una experiencia hotelera exclusiva y contemporánea. PALLADIUM BOUTIQUE HOTELES: Alojamientos donde prima la intimidad en una atmósfera relajada y exclusiva. FIESTA HOTELS & RESORTS: Hoteles frente al mar diseñados para disfrutar de la vida de una manera cómoda y agradable. USHUAÏA IBIZA BEACH HOTEL: Disfruta de los mejores eventos musicales en un glamuroso hotel con personalidad única. Vive lo inesperado. BLESS COLECTION HOTELS: Hoteles modernos, de alta tecnología y con estilo, ubicados en los mejores destinos de todo el mundo. Ideal para huéspedes cosmopolitas que buscan un lugar único para satisfacer sus placeres. ONLY YOU HOTELS: Firma de hoteles de moda que ofrecen una experiencia cosmopolita y sofisticada, diseñada para mostrarle la mejor faceta de Madrid. HARD ROCK HOTELS: La combinación perfecta de rock, tecnología y relajación para que tu próximo viaje sea un éxito.

Company Description We are currently looking for a Sales Manager – Groups and Events to join our London Cluster sales team. Here’s your opportunity to join one of the fastest growing companies in the UK with a reputation for disrupting the industry. Selling our sought-after hotels, you will gain broad multi-site experience across our four locations to deliver budget expectations and grow market share. Reporting to the Director of Sales – London Cluster, we’ll look to you to drive some amazing Group, Meeting & Event business into Hoxton’s London portfolio of hotels. This includes The Hoxton Shoreditch, The Hoxton Holborn, The Hoxton Southwark and The Hoxton Shepherd’s Bush. If you’re well connected in the MICE industry, experienced in a hotel sales environment and keen to hit those targets, this is just the ticket. Job Description What you’ll do… Hook us up with the key players in the MICE industry - developing solid relationships across the Groups, Meetings & Events segment and securing new business opportunities Work with the Director of Sales to build and execute your annual Account Management Plan outlining creative, proactive actions within your market to support the delivery of revenue objectives Use initiative to monitor the business pace & market trends, pitching in initiatives to meet the monthly budget expectations Utilise Delphi to maintain up-to-date account information and proactively hunt for new leads Proactively organise show rounds, familiarisation trips, national office visits and presentations to enhance The Hoxton’s exposure amongst Key MICE Agencies Represent The Hox at external industry networking events, tradeshows and sales trips Collaborate closely with the Reactive Groups, Meetings & Events team to ensure we maximise conversion and identify new leads for repeat business Be passionate about meeting our goals, working as part of an energetic and dynamic team to reach those revenue goals and KPIs Qualifications What we’re looking for… Someone with at least 2 years’ experience in London hotel or venue sales who can make a quick impact in our buzzing team A people person with a black book of industry contacts and a big focus on growing long-lasting relationships UK Driving license would be highly advantageous We’re big on enthusiasm and those who get a kick out of working autonomously People who enjoy working at a fast pace, adaptive to change You’re looking for a place where you can be you; no clones in suits here We leave our egos at the door and help each other to get the job done You’re up for doing things differently and trying (almost) everything once If we get stuck in a lift together, we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What’s in it for you… Competitive salary 25 days holidays (plus bank holidays), pension, life insurance and eligibility to part take in company discretionary bonus scheme A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

Company Description Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveler. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Job Description We are looking for a Floor Manager who is passionate about wine, to join our crew at Hyde London City. Reporting to the Restaurant Manager, the Wine Lead Floor Manager will be responsible for the overall wine program and supporting the daily running of the restaurant, ensuring smooth service and making sure guests feel special and eager to come back for more. What you’ll do… Run the show for our wine program and keeping the list up to scratch. Taking charge of wine service on the floor and behind the bar, making sure the team nails every step of service. Suggesting food and wine pairings to the team and guests, monitoring service quality and interacting with guests to ensure satisfaction. Teaming up with the culinary team on menus, service, and product availability. Run the daily briefing for the restaurant/bar team, promoting daily specials and upselling techniques. Coordinating and running the reservations system and drafting floor plan based on how many hungry guests we're expecting. Supporting the Restaurant Manager with Food & Beverage stock; ordering and stock take. Being the wine guru, leading on wine training and supporting for food and beverage. Handling the cash flow and making sure our revenue reports are in line with hotel standards. Team’s scheduling. Ensuring the restaurant/bar area are Health and Safety compliant for each shift. Responsible for the safe opening and closing of the restaurant. Qualifications3 years’ experience in R&B, with wine experience. You understand hospitality, it’s in everything you do. WSET Level 1 qualified. Personal licence holder, WSET Level 2 or 3, desirable. Nothing is an issue for you - you know what our guests want even before they do. You’re looking for a place where you can be you; no clones in suits here. Passionate about creating memorable experiences for others, be they guests or colleagues. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... Opportunity to take party in an amazing opening team, Hyde is doing it differently. 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Goes without saying, but we’ll feed you during your shift. Extra time off to volunteer with one of our partner charities Cycle to work scheme The chance to make your mark in a fast-growing Brand Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work Excellent discounts across the entire Ennismore family of brands. Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential. Bohemian & Chic When Hyde Lounge opened in 2005, it transformed the Sunset Strip in Los Angeles, along with the concept of nightlife itself. Since then, the brand has expanded to include Hyde Hotels and Residences, Beach Clubs, and Mixology Lounges, inviting its followers to be the first to know, and introducing them to the latest and greatest in nightlife adventures. Every guest at Hyde Hotels is treated like a Hyde Lounge regular. Hyde fosters a sense of mystery – the exciting feeling that anything can happen.

Company Description Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveler. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Job Description Reporting to the Front of House Manager, the Night Manager will be in charge of keeping things running smoothly at the hotel during the night shift, offering a naturally friendly, helpful and responsive level of service for our guests. What you’ll do… Keep the hotel premises and guests safe and sound. Make sure every guest feels special and eager to come back for more. Manage and resolve any guest complaints, concerns, or emergencies that may arise during the night shift. Patrol the hotel grounds regularly to keep an eye out for anything fishy or unsafe. Handle any reservations, bookings, or inquiries that may occur during the night shift. Keep detailed records of who's staying with us, any incidents, and other important info. Know your stuff when it comes to health and safety rules. Be part of the hotel crisis and fire teams and know all the drill. Stay in the loop with other departments and staff to keep things running smoothly and guests happy. QualificationsMost important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat. You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures. You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required. Your humble and open to ideas. We leave our egos at the door and help get it done. You’re up for doing things differently and trying (almost) everything once. Additional Information What's in it for you... Opportunity to take party in an amazing opening team, Hyde is doing it differently. 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Goes without saying, but we’ll feed you during your shift. Extra time off to volunteer with one of our partner charities Cycle to work scheme The chance to make your mark in a fast-growing Brand Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work Excellent discounts across the entire Ennismore family of brands. Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential. Bohemian & Chic When Hyde Lounge opened in 2005, it transformed the Sunset Strip in Los Angeles, along with the concept of nightlife itself. Since then, the brand has expanded to include Hyde Hotels and Residences, Beach Clubs, and Mixology Lounges, inviting its followers to be the first to know, and introducing them to the latest and greatest in nightlife adventures. Every guest at Hyde Hotels is treated like a Hyde Lounge regular. Hyde fosters a sense of mystery – the exciting feeling that anything can happen.

Job Number 24068046 Job Category Rooms & Guest Services Operations Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

Nos encontramos en el proceso de selección de personal para nuestra nueva apertura en Barcelona. Buscamos perfiles con gran poder de liderazgo, experiencia de al menos 3 años en el puesto ofertado, y con amplios conocimientos de gestión, con motivación para crecer dentro de un organigrama profesional del Grupo. Principales funciones: -Elaboración de turnos y vacaciones. -Planificar y distribuir las tareas de la plantilla a su cargo. -Supervisar que el equipo a su cargo cumpla con los procedimientos establecidos. -Gestión y coordinación en la facturación, cobro, cuadre y liquidación de la recaudación. -Realizar inventarios y controles de materiales y mercancías de uso en su departamento. -Realizar pedidos y correcta supervisión de compras según mínimos y máximos establecidos. -Gestión de la calidad, seguridad e higiene en el local. -Supervisión de las órdenes de servicio. -Tareas de administración y back office. -Manejo de sistemas de gestion y Kpi´s. Requisitos: -Experiencia mínima de 3 años en puesto similar. -Experiencia dirigiendo equipos. -Ingles nivel alto. -Orientación y hospitalidad al cliente. -Conocimiento y experiencia en distintos tipos de servicios. Se Ofrece: -Contrato indefinido de jornada completa. -Salario competitivo. -Plus por cumplimiento de objetivos propuestos por la empresa. -Posibilidad de promoción dentro del grupo en plena expansión. -Muy buen clima laboral. -Incorporación inmediata. -Formación continua.

Supervisión de Habitaciones bajo la tutela de la Gobernanta.

English: Job Summary: The Jefe de Sala, also known as the Head of Front of House, is responsible for overseeing all aspects of the front-of-house operations within a restaurant or hospitality establishment. This role requires a strong combination of leadership, organization, and customer service skills to ensure a seamless and enjoyable dining experience for guests. The Jefe de Sala coordinates with various departments, including the kitchen, servers, and management, to uphold service standards, manage reservations, and resolve any guest issues promptly. Responsibilities: Leadership and Management: Lead, motivate, and supervise front-of-house staff, including servers, hosts/hostesses, and bartenders. Conduct regular meetings to communicate expectations, discuss service standards, and address any concerns or improvements. Develop and implement training programs to ensure all staff members are equipped with the necessary skills and knowledge to provide exceptional service. Guest Experience: Maintain a strong focus on delivering excellent customer service by actively engaging with guests and addressing any concerns or special requests. Monitor dining room ambiance, cleanliness, and overall presentation to ensure a pleasant and inviting atmosphere for guests. Handle guest feedback and complaints professionally and efficiently, taking proactive steps to resolve issues and prevent recurrence. Reservations and Seating: Manage reservations and seating arrangements efficiently, maximizing the use of available space while adhering to capacity limitations and guest preferences. Coordinate with the kitchen team to ensure timely and accurate preparation of orders based on reservation schedules and guest flow. Operations and Logistics: Oversee the organization of the front-of-house area, including seating plans, table settings, and decor, to optimize efficiency and aesthetics. Collaborate with the kitchen and bar staff to maintain adequate inventory levels of supplies, equipment, and menu items required for smooth operations. Implement and enforce standard operating procedures related to service, cleanliness, safety, and hygiene protocols. Financial Management: Monitor sales performance, analyze trends, and identify opportunities to increase revenue and improve profitability. Control operational costs by effectively managing labor, inventory, and other expenses within budgetary constraints. Prepare reports and forecasts on key performance indicators, such as sales figures, labor costs, and guest satisfaction metrics, for management review. Qualifications: Proven experience in a similar role within the hospitality industry, preferably in a high-end restaurant or hotel. Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team. Exceptional customer service skills, with a keen eye for detail and a proactive approach to addressing guest needs and concerns. Excellent organizational and multitasking abilities, capable of managing multiple priorities in a fast-paced environment. Proficiency in reservation management software, point-of-sale systems, and other relevant technology. Knowledge of food and beverage operations, including menu planning, wine service, and bar management. Familiarity with health and safety regulations, sanitation standards, and licensing requirements. Flexibility to work evenings, weekends, and holidays as needed. Espanol: Resumen del trabajo: El Jefe de Sala es responsable de supervisar todos los aspectos de las operaciones de la parte delantera del establecimiento dentro de un restaurante o establecimiento de hospitalidad. Este rol requiere una sólida combinación de habilidades de liderazgo, organización y servicio al cliente para garantizar una experiencia de comedor fluida y agradable para los huéspedes. El Jefe de Sala coordina con varios departamentos, incluyendo la cocina, los meseros y la gerencia, para mantener los estándares de servicio, gestionar las reservas y resolver cualquier problema de los huéspedes de manera rápida. Responsabilidades: Liderazgo y Gestión: Liderar, motivar y supervisar al personal de la parte delantera del establecimiento, incluidos los meseros, anfitriones y bartenders. Realizar reuniones periódicas para comunicar expectativas, discutir los estándares de servicio y abordar cualquier inquietud o mejora. Desarrollar e implementar programas de capacitación para garantizar que todos los miembros del personal estén equipados con las habilidades y conocimientos necesarios para brindar un servicio excepcional. Experiencia del Huésped: Mantener un fuerte enfoque en brindar un excelente servicio al cliente al interactuar activamente con los huéspedes y abordar cualquier inquietud o solicitud especial. Supervisar el ambiente del comedor, la limpieza y la presentación general para garantizar un ambiente agradable e invitador para los huéspedes. Manejar los comentarios y quejas de los huéspedes de manera profesional y eficiente, tomando medidas proactivas para resolver problemas y prevenir su recurrencia. Reservas y Asientos: Gestionar las reservas y los arreglos de asientos de manera eficiente, maximizando el uso del espacio disponible mientras se adhieren a las limitaciones de capacidad y las preferencias de los huéspedes. Coordinar con el equipo de cocina para garantizar la preparación oportuna y precisa de los pedidos según los horarios de reserva y el flujo de huéspedes. Operaciones y Logística: Supervisar la organización del área de la parte delantera del establecimiento, incluidos los planes de asientos, la configuración de mesas y la decoración, para optimizar la eficiencia y la estética. Colaborar con el equipo de cocina y bar para mantener niveles adecuados de inventario de suministros, equipos y elementos del menú requeridos para operaciones sin problemas. Implementar y hacer cumplir los procedimientos operativos estándar relacionados con el servicio, la limpieza, la seguridad y los protocolos de higiene. Gestión Financiera: Supervisar el rendimiento de las ventas, analizar tendencias e identificar oportunidades para aumentar los ingresos y mejorar la rentabilidad. Controlar los costos operativos mediante la gestión efectiva de mano de obra, inventario y otros gastos dentro de los límites presupuestarios. Preparar informes y pronósticos sobre indicadores clave de rendimiento, como cifras de ventas, costos laborales y métricas de satisfacción de los huéspedes, para la revisión de la gerencia. Calificaciones: Experiencia probada en un rol similar dentro de la industria de la hospitalidad, preferiblemente en un restaurante o hotel de alta gama. Fuertes habilidades de liderazgo e interpersonales, con la capacidad de inspirar y motivar a un equipo diverso. Habilidades excepcionales de servicio al cliente, con un ojo agudo para el detalle y un enfoque proactivo para abordar las necesidades e inquietudes de los huéspedes. Excelentes habilidades organizativas y multitarea, capaces de gestionar múltiples prioridades en un entorno de ritmo rápido. Proficiencia en software de gestión de reservas, sistemas de punto de venta y otras tecnologías relevantes. Conocimiento de operaciones de alimentos y bebidas, incluida la planificación de menús, el servicio de vinos y la gestión de bares. Familiaridad con regulaciones de salud y seguridad, estándares de saneamiento y requisitos de licencias. Flexibilidad para trabajar por las tardes, fines de semana y feriados según sea necesario.