Técnico/a de Mantenimiento de edificios - TEMPS MULTIWORK - Madrid

We are looking for someone who understands that social media is no longer just a publishing channel. Support the development and implementation of the social media strategy across several brands within Minor Hotels Europe & Americas. Develop and support social-first content ideas, formats and storyt

Qualifications: SHIPBOARD Employment Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment. Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin). Good working knowledge of Microsoft applications, Fidelio and hotel operating systems. Proactive approach to problem solving. Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts. Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services. Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship. Coordinates, organizes and supervises the front office operation. Displays a full and comprehensive knowledge of the ships facilities, ports of call and services. Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

Shape the future of logistics with us! At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our EMEA-team. As the primary point of contact for customers in the EMEA-region, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. It’s a role where you can truly make an impact, both for our customers and for the way we work! For this role, we expect the new colleague to work from our office in Madrid (Spain). Your responsibilities You provide customer support for different regions within EMEA and act as the first point of contact for questions and inquiries You maintain data and set up new customers, building long-term relationships through excellent service You monitor daily warehouse movements and proactively identify and address discrepancies You coordinate inventory checks, taking responsibility for communication, analysis, and follow-up You handle quality-related issues and stay in close contact with the quality department until resolution Your profile You have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service You are motivated and eager to learn – your motivation is more important than many years of experience You have very good English, Spanish & French language skills (additional languages are a plus) You have strong organizational skills, with an eye for detail, the ability to prioritize, and a hands-on mentality You have excellent communication skills and enjoy working with customers You are confident in using MS Office – training on our internal software will be provided What we offer you Fixed-term contract for 1 year, with the possibility of extension into a permanent contract, and a competitive remuneration package aligned with your skills and experience. Local benefits ( applicable to the Madrid (Spain) location) Home-office up to 2 days/week is possible after the onboarding period Continuous investment in your personal and professional development through training and coaching. A dynamic and fast-growing company that is part of a strong international group, with a focus on sustainability. A supportive, collaborative team environment where your ideas and contributions matter Interested? We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. Send us your CV and your letter of motivation in English. We’re looking forward to meeting you! Privacy Notice Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. We value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. External recruitment services/agencies will not be used for this position.

Client Services Team Lead Madrid | Hybrid (3x2) We're looking for a Customer Care Team Lead to join our Customer Care team in a key leadership role combining people management, account ownership, and operational excellence. Reporting directly to the Customer Care Manager, you'll lead a team of 3 specialists based in Madrid while overseeing a portfolio of strategic international accounts. As you become familiar with our products, processes, and business, you'll progressively take on greater ownership of team coordination, operational improvements, and cross-functional initiatives. This is an opportunity to make a real impact—leading people, working closely with multiple business areas, and helping shape the future of the department. What You'll Be Doing Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance. Own a portfolio of strategic international accounts, ensuring outstanding service throughout the entire order lifecycle. Coordinate complex orders from receipt through production, delivery, and invoicing, working closely with Planning, Supply Chain, Production, and Project Management. Act as the main escalation point for operational issues, claims, and non-conformities, driving timely resolution. Build trusted relationships with clients and key internal stakeholders across the organization. Identify opportunities to improve workflows, enhance operational efficiency, and simplify day-to-day processes. Partner with the Customer Care Manager on departmental initiatives, team development, and continuous improvement projects. Balance leadership responsibilities with hands-on account management, acting as a key point of reference for both the team and the business. What We're Looking For Experience & Skills Solid experience in order management, account coordination, customer operations, or similar roles within an industrial or manufacturing environment. Previous experience leading or coordinating teams. Strong stakeholder management skills and the ability to work across multiple departments. Excellent communication, organization, and problem-solving abilities. Fluent English. Availability for occasional travel. Why Join Us Work on cutting-edge digital currency and security solutions. International and collaborative team environment. Flexible working model (3 remote days/week). Career development, coaching, and continuous learning opportunities. Flexible compensation, private benefits, and additional perks. Opportunity to influence both product strategy and technical direction of a global platform. Interested? Apply directly! And if this opportunity isn't the right fit for you, feel free to share it with your network—you might help us find the perfect match.

Customer Service Specialist Egypt We're looking for a Customer Service Specialist to join a global team supporting customers in the banking industry. In this role, you'll be the main point of contact for customers, managing the entire order lifecycle while coordinating with multiple internal teams to ensure successful delivery and an outstanding customer experience. This is an excellent opportunity for someone who enjoys working in an international environment, managing complex processes, and building strong relationships with customers and cross-functional teams. What You'll Be Doing • Act as the main point of contact for customers, receiving orders and providing guidance throughout the entire process. • Manage the end-to-end order lifecycle, from order entry through production, shipment, and invoicing. • Coordinate with Planning, Project Management, Production, Logistics, and other internal teams to ensure on-time delivery. • Translate customer requirements into clear internal specifications for execution. • Monitor order status and proactively communicate updates to customers. • Handle customer complaints, non-conformities, returns, and product disposal processes. • Prepare shipping documentation and coordinate with freight forwarders to ensure smooth deliveries. • Manage banking documentation related to customs clearance and shipment release. • Prepare monthly reports, including month-end closing, invoicing reports, payment alerts, and sales order backlog analysis. • Support financial processes by monitoring customer payments and coordinating follow-up activities. • Manage bid bonds and performance guarantees with banking partners for tender participation and contract execution. • Maintain accurate documentation while ensuring compliance with internal procedures and regulatory requirements. • Build strong relationships with customers, internal stakeholders, and international G+D entities. What We're Looking For Technical Skills • Previous experience in Customer Service, Order Management, Client Services, Supply Chain, or similar operational roles. • Experience managing customer orders and coordinating with multiple internal stakeholders. • Knowledge of logistics, shipping documentation, or international trade processes is a plus. • Experience with reporting, invoicing, or financial coordination is a plus. • Comfortable working with ERP systems and Microsoft Office applications. • Fluent English. Interested? Apply today and let's talk! And if this role isn't for you, feel free to share it with your network—you might help someone find their next great opportunity.