Agente de Soporte de Operaciones - Soporte de Operaciones - Madrid

About the job Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms. Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector. Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service: • Royal Hideaway Luxury Hotels & Resorts, • Barceló Hotels & Resorts, • Occidental Hotels & Resorts, • Allegro Hotels All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team! Responsabilidades principales • En coordinación con la Dirección Comercial Corporativa, definición e implementación de la estrategia comercial para grandes cuentas internacionales en los segmentos Corporate y MICE., • Identificación, captación y desarrollo de cuentas clave con presencia multinacional o global (Corporaciones multinacionales, Consortia, TMCs)., • Liderazgo en procesos de negociación complejos: RFPs globales, acuerdos marco internacionales, programas preferentes y contratos multi-país., • Gestión directa de un portfolio de cuentas estratégicas, asegurando crecimiento de producción, rentabilidad y penetración en la red hotelera., • Coordinación con equipos comerciales regionales y locales para la correcta implementación de acuerdos globales y alineación estratégica., • Análisis de performance de cuentas (KPIs, producción, market share, share of wallet) y definición de planes de acción, así como elaboración de reporting estratégico, previsiones y seguimiento de objetivos comerciales., • Representación de la compañía en ferias internacionales, workshops, roadshows y eventos del sector., • Desarrollo de relaciones de alto nivel con decisores clave Your benefits: *You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues. • Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career., • We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join. *You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform. • We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future! As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including: 1. Exclusive discounts on hotels and travel for you, your family, and friends., 2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group., 3. Ongoing discounts with various companies related to leisure and free time., 4. Special offers with product and service companies., 5. Exclusive agreements with different training and business schools Requisitos • Experiencia mínima de 5-7 años en ventas hoteleras, con al menos 2-3 años gestionando grandes cuentas internacionales o posiciones de responsabilidad., • Experiencia demostrada en negociación de RFPs globales, acuerdos multinacionales y cuentas estratégicas., • Conocimiento profundo del segmento Business Travel y MICE a nivel internacional., • Experiencia trabajando con TMCs globales (American Express GBT, CWT, BCD Travel, etc.) tanto en el área de Corporate transient como en MICE., • Alto nivel de interlocución y capacidad de negociación con perfiles senior., • Manejo avanzado de CRM y herramientas de análisis comercial., • Disponibilidad para viajar a nivel internacional. Idiomas • Inglés obligatorio (nivel muy alto, negociación)., • Valorable otros idiomas (francés, alemán u otros mercados estratégicos). La empresa The Barceló Group, founded in 1931 by Simón Barceló in the island of Mallorca (Spain), is a vertically integrated tourism group that is made up of the Barceló Hotel Group, which has more than 250 hotels and more than 55,000 rooms in 22 countries; and by the travel division Ávoris, which has more than 700 travel agencies on 4 continents, several tour operators and receptive operators, and even an airline. Working at Barceló means being part of a project. It's not because we are the second largest hotel chain in Spain, nor because our growth is unstoppable. The real reason is that we are a people-oriented company that works for people. Wherever you are, you can always go further. We believe in respect, effort and the ability to excel. In an industry that is constantly evolving, and with such a diverse, multidisciplinary team, rigid structures have no place. Dynamism is in the company’s DNA and that’s why we’re committed to the education, training and continuous development of our team. Since 1989 the company has been channeling its social work through the Barceló Foundation, which collaborates in health, education, economic development and culture projects in underdeveloped countries. At Barceló our motto is: wherever you are, you can always go further.

About the job Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms. Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector. Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service: • Royal Hideaway Luxury Hotels & Resorts, • Barceló Hotels & Resorts, • Occidental Hotels & Resorts, • Allegro Hotels All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team! Your benefits: *You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues. • Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career., • We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join. *You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform. • We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future! As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including: 1. Exclusive discounts on hotels and travel for you, your family, and friends., 2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group., 3. Ongoing discounts with various companies related to leisure and free time., 4. Special offers with product and service companies., 5. Exclusive agreements with different training and business schools Contract type: Regular What will you do? El/la Ejecutivo/a de Ventas Corporate será responsable de la captación, gestión y fidelización de cuentas corporativas, con el objetivo de maximizar los ingresos por alojamiento y servicios asociados (restauración, salas de reuniones, eventos corporativos), garantizando el cumplimiento de los objetivos comerciales y fortaleciendo el posicionamiento de la cadena hotelera en el segmento Business Travel. Requisitos: • Mínimo 2 años de experiencia en puesto similar, • Conocimiento sólido del mercado corporate y de los procesos de contratación hotelera., • Experiencia en negociación de tarifas, contratos y gestión de RFPs., • Aunque no es imprescindible, se valorará el conocimiento del CRM Salesforce, • Capacidad de análisis de datos comerciales y KPIs., • Disponibilidad para viajar según necesidades del puesto., • Inglés nivel alto (hablado y escrito) – Se valorarán otros idiomas (Francés) Responsabilidades principales: • Prospección, captación y desarrollo de nuevas cuentas corporativas a nivel local, nacional e internacional., • Gestión activa, ya sea de manera presencial o telemática (Telemarketing) y fidelización de la cartera de clientes corporate asignada., • Negociación de acuerdos comerciales y tarifas corporate (RFP, LRA, contratos marco, condiciones preferentes)., • Seguimiento de producción, análisis de resultados y detección de oportunidades de crecimiento., • Realización de visitas comerciales, presentaciones y reuniones con clientes clave., • Participación en ferias, workshops y eventos del sector corporativo., • Elaboración de informes comerciales periódicos de actividad y resultados., • Garantizar un alto nivel de satisfacción del cliente y promover relaciones a largo plazo., • Apoyo en acciones comerciales internacionales, colaborando en la gestión de cuentas globales y campañas coordinadas con equipos comerciales de otros países., • Participación en iniciativas internacionales de captación y desarrollo de negocio, incluyendo acciones conjuntas con partners, TMCs y cuentas multinacionales. Se valorará: • Experiencia previa en cadenas hoteleras internacionales o entornos multi-hotel., • Conocimiento del segmento MICE y grupos corporativos., • Red de contactos en empresas, agencias de business travel o TMCs. Idiomas requeridos: Inglés y Español. La empresa The Barceló Group, founded in 1931 by Simón Barceló in the island of Mallorca (Spain), is a vertically integrated tourism group that is made up of the Barceló Hotel Group, which has more than 250 hotels and more than 55,000 rooms in 22 countries; and by the travel division Ávoris, which has more than 700 travel agencies on 4 continents, several tour operators and receptive operators, and even an airline. Working at Barceló means being part of a project. It's not because we are the second largest hotel chain in Spain, nor because our growth is unstoppable. The real reason is that we are a people-oriented company that works for people. Wherever you are, you can always go further. We believe in respect, effort and the ability to excel. In an industry that is constantly evolving, and with such a diverse, multidisciplinary team, rigid structures have no place. Dynamism is in the company’s DNA and that’s why we’re committed to the education, training and continuous development of our team. Since 1989 the company has been channeling its social work through the Barceló Foundation, which collaborates in health, education, economic development and culture projects in underdeveloped countries. At Barceló our motto is: wherever you are, you can always go further.

Sobre el trabajo Estamos buscando ayudante de cocina apasionado/a por la cocina mediterránea, que posea muy buenas habilidades culinarias y cumpla con los estándares de calidad del establecimiento. Requisitos: • Experiencia previa de mínimo 2 años, • Conocimiento y experiencia en comida mediterránea y tapas, • Dominio de español, • Disponibilidad inmediata, • Indispensable tener flexibilidad horaria para trabajar fines de semana y festivos, • Certificación en manipulación de alimentos (valorable) Se ofrece: • Tipo de contrato: indefinido, • Jornada de trabajo: 40 horas, • Salario: 19.042€ a 21.500€ brutos anuales, • Excelente ambiente de trabajo caracterizado por el compañerismo y la colaboración del equipo. ¡Postúlate ahora y únete a nuestro equipo! 19.042€ - 21.500€ brutos anuales Sobre ti • Experiencia previa de mínimo 2 años, • Conocimiento y experiencia en comida mediterránea y tapas, • Dominio de español, • Disponibilidad inmediata, • Indispensable tener flexibilidad horaria para trabajar fines de semana y festivos, • Certificación en manipulación de alimentos (valorable) La empresa Somos un grupo de restauración moderno y mediterráneo en plena expansión. Buscamos personas con actitud positiva, ganas de aprender y pasión por la hostelería. En nuestros restaurantes encontrarás un entorno cercano, dinámico y con espíritu de equipo, donde cada servicio es una oportunidad para crecer y disfrutar haciendo lo que más nos gusta: ofrecer experiencias únicas a nuestros clientes. Si te apasiona la gastronomía y quieres formar parte de un proyecto que valora el talento y las personas, este es tu lugar.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Spain Collection is seeking a dynamic Senior Sales Manager to join the team. Based at Madrid, the Senior Sales Manager is responsible for driving revenue growth for Four Seasons Spain Collection, representing the Madrid and Mallorca properties with a strategic focus on the North America and Canada markets. The role manages leisure, strengthens brand presence, and collaborates closely with internal teams to deliver exceptional client experiences, while reporting to the Director of Sales and Associate Director of Sales at each property. What you will do • To implement all sales action plans related to US &Canada FIT leisure segment and assigned geographical areas, in line with the approved Marketing Plan., • To actively contribute to the achievement of departmental goals and budgeted revenue targets., • To proactively solicit leisure FIT business for rooms and related hotel services through direct sales activities targeting US-based &Canada based travel advisors, luxury consortia, and leisure partners., • To design and execute strategic sales action plans specifically focused on the US &Canada FIT leisure segment., • To closely monitor account revenue and business production for US FIT leisure accounts, including travel advisors, consortia, luxury agencies, and key production partners., • To maximize up-selling and cross-selling opportunities whenever possible., • To attend relevant work-related functions and promotional events (e.g. trade shows) and actively promote hotel products and services., • To plan and conduct sales trips to major market areas, with prior approval from the Director of Sales and Associate Director of Sales of both properties, visit existing and potential accounts within assigned territories., • To report to the Director of Sales and Associate Director of Sales of both properties on potential market and segment requiring additional sales coverage., • To review direct competitors and conduct ongoing market and industry research., • To work closely with office support staff to maintain both hotel database and Central Information System in an efficient and accurate manner., • To complete and submit weekly Golden S&C sales call reports in a timely manner., • To conduct telemarketing activities and perform research using internet and internal resources to identify, qualify, and develop new accounts., • To project a professional and positive image when representing both hotels at all times., • To host corporate familiarization trips, conduct hotel tours, attend trade shows, sales trips, and webinars, and provide support to colleagues as required., • To carry out any other duties as assigned by the Director of Sales and Associate Directors of Sales of both properties., • To maintain a high level of market exposure for the hotel through direct sales efforts, telephone, email, and written communications., • To strive to meet and exceed sales targets established by the Director of Sales and Associate Director of Sales., • To carry out day-to-day sales activities within the US &Canada FIT leisure market in accordance with established policies and procedures., • To develop new accounts by analyzing business potential, client needs, and purchasing behaviors., • To conduct site inspections for prospective and existing clients., • To liaise with all Worldwide Sales Offices (WSOs) to generate and follow up on potential sales leads. What you bring • Bachelor’s degree in Marketing, Business Administration, Hospitality, or a related field., • Minimum 2–5 years of experience in hotel sales, including at least 1 year in a similar capacity in a luxury brand., • A proactive and customer-oriented mind set with a proven track record of achieving sales targets and driving revenue growth in the luxury hospitality sector., • Strong communication, negotiation, and interpersonal skills., • Strong organizational and time-management capabilities with the ability to prioritise and manage multiple accounts in a detailed manner., • Ability to work independently and collaboratively is key., • Fluency in English and Spanish required, • Must hold a valid work authorization for Spain What we offer: • Competitive Salary, wages, and a comprehensive benefits package., • Excellent Training and Development opportunities., • Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program)., • Complimentary Dry Cleaning for Employee Uniforms., • 22 working days of vacation, and the day of the birthday free., • Complimentary Private Health insurance., • Complimentary Employee Meals. Schedule & Hours: This is a full-time position. La empresa History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.