Técnico/a Informatico/a
hace 3 días
€30000–€35000 anual
Jornada completa
Sant Martí, Barcelona
IT Service Desk Specialist – German Speaking (m/f/d) Department: IT / Business Applications Position: IT Service Desk & Application Support Specialist Experience: 3–5 years Languages: German (C1/C2) and English (B2/C1) Employment Type: Full-time About the Role We are looking for a proactive and service-oriented IT Service Desk Specialist with fluent German to join an international IT support team. In this role, you will provide 1st and 2nd level support to business users, ensuring efficient resolution of incidents, service requests, and application-related issues. You will work primarily with Salesforce Sales Cloud and Service Cloud, while also supporting other enterprise applications such as SAP CPQ, ServiceMax, and integrated business systems. The ideal candidate combines strong troubleshooting abilities, hands-on application support experience, and excellent communication skills in German and English. Key Responsibilities IT Service Desk & Application Support • Provide 1st and 2nd level technical and functional support to German-speaking and international users., • Troubleshoot incidents involving Salesforce Sales Cloud, Service Cloud, and other enterprise business applications., • Manage user accounts, access permissions, roles, profiles, and licence assignments., • Investigate application configuration issues, including workflows, validation rules, page layouts, and approval processes., • Support Salesforce reporting, dashboards, data quality, and authorised data corrections., • Assist with incidents and service requests related to SAP CPQ, ServiceMax, and integrated applications. Incident & Service Request Management • Register, manage, and resolve incidents and service requests using ITSM platforms, ideally ServiceNow., • Ensure tickets are handled within defined service-level agreements (SLAs)., • Diagnose technical and functional issues, identify root causes, and escalate complex cases when necessary., • Act as a key point of contact for German-speaking business users., • Provide clear, professional communication regarding incident status, solutions, and follow-up actions., • Coordinate with internal IT teams, Salesforce administrators, developers, and external service providers. Continuous Improvement • Identify recurring incidents and contribute to permanent solutions., • Create and maintain technical documentation, troubleshooting guides, and knowledge-base articles., • Analyse ticket trends and suggest improvements to support processes., • Collaborate with international teams to improve application stability and user satisfaction. Required Qualifications • 3–5 years of professional experience in IT Service Desk, IT Application Support, or a similar technical support role., • Fluent German (minimum C1), with the ability to communicate confidently with business users., • Good professional English (minimum B2) for collaboration in an international environment., • Practical experience supporting Salesforce Sales Cloud and/or Service Cloud., • Understanding of Salesforce administration, including user management, permissions, workflows, and troubleshooting., • Experience with IT ticketing systems such as ServiceNow, Jira Service Management, or similar platforms., • Knowledge of incident management, service requests, SLA management, and ITIL-based processes., • Strong problem-solving skills and a structured approach to troubleshooting., • Excellent interpersonal skills, customer orientation, and the ability to explain technical issues clearly., • Degree in Computer Science, IT, Business Information Systems, or equivalent professional experience. Nice to Have • Experience with SAP CPQ, ServiceMax, or Oracle business applications., • Salesforce Certified Administrator qualification., • Familiarity with SOQL, Salesforce Data Loader, APIs, or system integrations., • Experience with Salesforce DevOps tools such as Copado, Gearset, or AutoRABIT., • ITIL Foundation or ServiceNow certification., • Previous experience in manufacturing, industrial technology, or multinational organisations. What We Are Looking For Beyond technical expertise, we value someone who enjoys solving problems and helping people. You should be comfortable interacting with German-speaking colleagues, managing multiple support requests, and working independently within a structured international IT environment. We are particularly interested in candidates who combine strong customer service skills, practical Salesforce knowledge, and a hands-on approach to IT support. What We Offer • Opportunity to work in an international and collaborative IT environment., • Exposure to enterprise applications and modern IT service management processes., • Close cooperation with global business and technology teams., • Opportunities for professional development and continuous learning., • A role with direct impact on user experience and business operations.
