Key Responsibilities
Guest Communication & Service Requests: Handle guest inquiries via phone, WhatsApp, and other channels, ensuring prompt follow-up. Coordinate with departments to fulfill room service, dietary, and special requests.
Daily Reporting & Arrangements: Update and manage daily reports, including VIP arrivals and special requests. Verify next-day reports for accuracy in guest preferences and requirements.
Guest Experience & Satisfaction: Identify VIP guests and organize personalized touches (e.g., offers, cakes, diets). Prevent duplicate arrangements and maintain up-to-date guest profiles.
Communication & Coordination: Liaise with the Concierge Manager and departments for seamless guest service. Ensure clear, timely communication with guests via Callbell, phone, and in person.
Qualifications & Experience
Previous experience in hospitality, preferably in a 4* or 5* hotel environment.
Experience in guest-facing or call-handling roles such as concierge, front office, reservations, or call center
Fluency in English.
Computer literacy, including MS Office, Opera PMS, and messaging tools like WhatsApp or Callbell.
Excellent verbal and written communication skills in English (additional languages are a strong asset).
- Experience
- Required
- Languages
- English – Advanced
- Employment
- Full-time
- Starting time
- Immediate start!
7 Calle Reiet, de C'al, 07650, Santanyí
Hotel • More than 250 Employees
Hiring on JOB TODAY since August, 2022
Situado entre las montañas y el mediterráneo, a pie de la hermosa Sierra Blanca, bajo un concepto del gran lujo infinite lifestyle, Ikos Andalusia ofrece a sus huéspedes experiencias personalizadas reinventando el concepto todo incluido.
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