Trabajos Servicio al Cliente en SantanyíCrear alertas

Mission: As a Bellboy, you will design tailored welcome experiences for our guests by providing friendly, efficient, and elegant service. Tailored Service: Assist with luggage and escort guests to their rooms. Drive guests around the resort using club cars. Provide information to guests regarding facilities, events, and services. Collaborate in any other task as assigned by the Front Office Manager.

Key Responsibilities Guest Communication & Service Requests: Handle guest inquiries via phone, WhatsApp, and other channels, ensuring prompt follow-up. Coordinate with departments to fulfill room service, dietary, and special requests. Daily Reporting & Arrangements: Update and manage daily reports, including VIP arrivals and special requests. Verify next-day reports for accuracy in guest preferences and requirements. Guest Experience & Satisfaction: Identify VIP guests and organize personalized touches (e.g., offers, cakes, diets). Prevent duplicate arrangements and maintain up-to-date guest profiles. Communication & Coordination: Liaise with the Concierge Manager and departments for seamless guest service. Ensure clear, timely communication with guests via Callbell, phone, and in person. Qualifications & Experience Previous experience in hospitality, preferably in a 4* or 5* hotel environment. Experience in guest-facing or call-handling roles such as concierge, front office, reservations, or call center Fluency in English. Computer literacy, including MS Office, Opera PMS, and messaging tools like WhatsApp or Callbell. Excellent verbal and written communication skills in English (additional languages are a strong asset).