Front Desk & Member Experience Ambassador
hace 1 mes
San Pedro Alcántara
Are you passionate about service and guest experience? Would you like to work in an exclusive fitness club for members? The I/O Marbella is looking for a Front Desk & Member Experience Ambassador to join our dynamic team in Marbella. As the first point of contact for our members, you will play a key role in delivering an exceptional experience in line with the exclusive standards of THE I/O Club. We’re seeking someone service-driven, energetic, and professional, ideally with a background in hospitality or premium customer service. Key Responsibilities • Welcome and assist members with professionalism and warmth, • Ensure a seamless and exceptional experience at every touchpoint, • Provide detailed information about club services and offerings, • Manage bookings, payments, inquiries, and issue resolution, • Anticipate and respond to member needs and requests, • Support new member registration and onboarding, • Manage class and personal training reservations, • Process payments and maintain accurate records, • Resolve any issues or questions efficiently and empathetically, • Participate in club opening and closing procedures What We’re Looking For • Previous experience in front desk, guest relations, or as a hostess in high-end environments, • Fluent in English and Spanish; other languages are a plus, • Excellent communication and interpersonal skills, • Ability to stay calm and organized in a fast-paced environment, • A polished, professional appearance and attitude What We Offer • The chance to be part of a unique and exclusive fitness & lifestyle club, • International and dynamic working environment, • Growth opportunities within a premium brand, • Free access to club facilities Location: Marbella Availability: Rotating shifts including mornings, evenings, weekends, and holidays. Contract: Full-time
