Buscar empleo: 32 ofertas de trabajo de amazon en Vilanova Del Camí (julio 2026)

Sr. Training Ops Specialist

hace 15 horas

Jorba

Overview Si cree que es el candidato ideal para la siguiente oportunidad, envíe su solicitud después de leer la descripción completa. Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries. We seek exceptionally talented, bright, and driven people with excellent organizational and communication skills, who thrive in a fast-paced, dynamic environment and are passionate about delivering exceptional customer service. This role is part of the Global Delivery team as a Sr. Training Operations Specialist in the AWS Training & Certification. You will orchestrate the day-to-day operations of regions/verticals within EMEA and complete complex tasks and projects with minimal guidance. You will respond with urgency when quick turnarounds are required and adapt to changing circumstances without needing the full picture. Responsibilities Orchestrate the full lifecycle of virtual and in-person training deliveries across EMEA — including contracting, trainer resourcing, Learning Management System (LMS) setup, and billing to ensure a seamless experience for customers. Process digital team subscriptions, ensuring timely customer provisioning and access to AWS Skill Builder. Evaluate all incoming training requests and assign authorized trainers to match customer needs while maximizing utilization across the region. Support trainer shuffles and class rescheduling to ensure delivery continuity. Manage trainer time blocks and availability in LMS. Monitor internal hotline channels, assess available training options, and provide actionable recommendations to Trainers/Training Delivery Managers when last-minute changes occur (e.g., travel delays, trainer unavailability) to minimize disruption. Maintain high levels of data accuracy across LMS, Salesforce, and other tools to support reliable billing, business metrics reporting, and executive decision-making globally. Manage end-of-month training delivery billing and support Accounts Payable/Accounts Receivable functions for procurement and billing inquiries, ensuring on-time and accurate revenue recognition. Identify, design, and implement programs and initiatives to improve operational workflows with limited guidance, raising efficiency and scalability. Maintain current knowledge of key programs, platforms, and tools (Funding, SharePoint, LMS, Instructor Schedule, Salesforce, reporting dashboards) and champion adoption of process improvements. Stakeholder Management & Cross-Functional Collaboration Liaise with cross-functional business teams to support training engagements, including Legal, Finance, Accounting, Tax, Compliance, Pricing, Training Delivery, and Sales Operations to ensure contractual and regulatory alignment. Partner with Training Delivery Managers and Sales teams to support the training delivery business, aligning schedules and trainer resources with pipeline demand and priorities. Work closely with the Training Delivery Team to manage and optimize trainers' schedules—confirming, cancelling, and rescheduling engagements—while proactively communicating changes and maintaining relationship trust. Manage relationships with external training vendors and freelance trainers, coordinating class delivery assignments and ensuring alignment with scheduling needs. Basic Qualifications Minimum of five (5) years of experience in a team coordination position. Exceptional written, verbal, and interpersonal communication skills. Fluent written and spoken English and Spanish. Positive, proactive attitude and strong judgment. Experience in following legal and finance processes related to vendor engagements (contract and Non-Disclosure Agreement issuance and signature, PO management, invoicing and billing). Preferred Qualifications Recent experience in a fast-paced, multinational technology company. Experience in trainer resource management, scheduling or operations support. Exceptional attention to detail, even in highly ambiguous and fast-paced environments. Strong judgment and prioritization abilities; knows when to escalate for prioritization or validation. Knowledge and/or hands-on experience with a Learning Management System (LMS) and CRM software (e.g., Salesforce). Business communication proficiency in Spanish and English; additional EMEA languages (French, German, Arabic) are a plus. Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on experience and skills. We value your passion to discover, invent, simplify and build. Protecting privacy and the security of data is a top priority. Please consult our Privacy Notice to learn how we collect, use, and transfer personal data of candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. xohynlm If you have a disability and need a workplace accommodation during the application and hiring process, please visit the accommodations information page for more details. #J-18808-Ljbffr

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