Trabajos andas en Calvia

What’s the Job? As a Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Reports to the Front Office Manager. Your day-to-day: - Be the warm welcome that kicks off a memorable guest experience! - Support the Front Office Supervisors in all required tasks. - Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone. - Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. - Handle cash and credit transactions. - Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. - Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. - Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. - Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. - Take pride in your appearance and place as a brand ambassador. - Always know what events and activities are on the day’s schedule. What we need from you: - Bachelor’s degree in hospitality or related field. - 2+ years’ experience working in Front Office department. - Must be fluent in local language and English, German will be highly valuable. - Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us: - Competitive salary. - Discounted international room rates. - Employee recognition programmes. - Training programmes and access to IHG’s training tool. - Meals whilst on duty. - Uniform and laundry service.

What’s the job? As Bellboy you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage. Reports to the Front Office Manager. Your day-to-day: - Greet all guests upon arrival. - Assist guests with luggage to their rooms promptly when checking in and upon checking out. - Promote all hotel functions and facilities. - Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths. - Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc. - Remove trash, papers, cans, bottles, cups, etc., in lobby area. - Assist guest with general information when Front Office is not available. - Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants). - Polish and clean bell carts daily. - Assist guests into automobiles or taxi. - Prevent entrance of unauthorized or undesirable persons. - Quickly respond to guest requests in a timely and friendly matter. What we need from you: - Bachelor’s degree in hospitality or related field. - 2+ years’ experience working in Front Office department. - Must be fluent in local language and English, additional languages will be highly valuable. - Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us: - Competitive salary. - Discounted international room rates. - Employee recognition programmes. - Training programmes and access to IHG’s training tool. - Meals whilst on duty. - Uniform and laundry service.

What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Manager you’ll help the General Manager in supervising all aspects of housekeeping and laundry – and ensure high standards are maintained. You will report to the General Manager. Your day-to-day: - Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity. - Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation). - Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. - Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements. - Handle complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction. - Ensure staff is properly trained and has the tools and equipment to carry out job duties - Promote teamwork and quality service through daily communication and coordination with other department managers. - May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. - Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.